Insilk Reviews

Voted Average (4/5)

11 Votes

21 Reviews

Vote Now

In the Shopping & Fashion category

Pie-Chart Analysis

24% users rated Terrible
19% users rated Poor
10% users rated Average
19% users rated Very Good
29% users rated Excellent
Write a review
C C. van Hartingsveldt
722 days ago – An Unmatched Customer Experience

When I initially placed my order with, I eagerly anticipated the subsequent steps - an order confirmation, receipt, and an assigned order number. However, as time passed, I grew increasingly concerned when these notifications failed to materialize. Needless to say, I was disheartened by the lack of communication. Thankfully, I must commend the team for their exceptional customer service, as they promptly rectified the issue. Their swift and efficient response not only allayed my worries, but also underscored their dedication to customer satisfaction. The subsequent communication and resolution were nothing short of praiseworthy, and I was thoroughly impressed by their commitment to resolving the matter amicably. In the end, I received my order and was delighted with the product's quality. Despite the initial hiccup, the outstanding customer service and the product's excellence undoubtedly earned my trust and future business. Thank you,, for going above and beyond to ensure customer satisfaction.
C C. van Hartingsveldt
722 days ago

From Frustration to Satisfaction: My Journey with

Embarking on my online shopping experience with, I eagerly placed my order and completed the payment process, thrilled at the anticipation of my purchase. However, as time passed, my excitement turned into frustration when no order number or confirmation of my purchase appeared in sight. Days went by with no sign of progress, leaving me feeling anxious and uncertain about the fate of my order. Doubt crept in, wondering if I had made the right choice in choosing for my purchase. Just when hope seemed to dwindle, a sudden turn of events brought newfound relief and joy. Out of the blue, like a ray of sunshine breaking through dark clouds, my order was finally confirmed, and all was set right. The journey from doubt to reassurance was a rollercoaster of emotions, but the happy ending was worth the wait. may have had a rocky start with my order, but their dedication to resolving issues and ensuring customer satisfaction ultimately won me over. Despite the initial setbacks, the quality of their products and the care they showed in rectifying the situation truly impressed me. So, to anyone who may have faced similar challenges with their orders, I urge you to hang in there and trust in the process. may have stumbled at the starting line, but they certainly know how to finish strong and leave their customers with smiles of contentment.
F Fam. van Hees
1160 days ago A True Gem for Luxurious Silk Products

Since 2012, we've had the pleasure of being loyal customers of, and we can't speak highly enough of their beautiful silk bedding. The quality is impeccable, and the luxurious feel adds an unmatched comfort to our sleep. The recent delivery of our order was prompt, and the packaging was immaculate. We wholeheartedly recommend to anyone seeking the finest quality silk products. Thank you for consistently exceeding our expectations!
F Fam. van Hees
1160 days ago

An Ode to Luxury: Sweet Dreams on Silk Sheets

Having been faithful customers of since 2012, our love affair with their exquisite silk bedding only grows stronger with time. The sensation of indulging in the silky smoothness after a long day is nothing short of a luxurious treat that we eagerly anticipate each night. From the moment we placed our latest order, our excitement mounted. True to form, our package arrived promptly, enhancing our overall satisfaction with the service provided by Heartfelt recommendation to all seeking the unparalleled comfort and elegance that only silk can provide. Thank you,, for making our nights truly restful and grand!
O Olga Martynova
1166 days ago

Exceptional Quality and Longevity

I cannot rave enough about the exceptional quality and longevity of the products from Initially, I was hesitant due to a previous poor experience with silk bedding, but this brand has truly restored my faith. The fabric is luxurious and durable, maintaining its luster wash after wash. After nearly a year of use, my bedding still looks as exquisite as the day I purchased it. I am beyond impressed and highly recommend to anyone seeking unparalleled quality.
O Olga Martynova
1166 days ago

Transformed My Sleep Experience has completely transformed my sleep experience! The quality of their products is unparalleled, and I've never felt more comfortable and luxurious in bed. I've had my bedding for almost a year now, and it still looks and feels as amazing as the day I got it. I can't recommend enough for anyone looking to upgrade their bedding. Thank you for making such an incredible product!
C Charlotte Talboom
1211 days ago

Indulge in Luxury with the Perfect Silk Robe for Him

I recently had the pleasure of purchasing a silk robe for my husband from, and I couldn't be more delighted with the entire experience. Prior to making the purchase, I reached out via email to inquire about sizing. The prompt and informative response I received set the stage for a seamless transaction. Acting on the advice given, I made the purchase and I am incredibly satisfied with the result. The silk robe not only fits him perfectly, but the color and quality exceeded my expectations. The customer service provided was exceptionally friendly and helpful, adding an extra layer of warmth to the entire process. I am sincerely grateful for the delightful experience and for providing such a stunning addition to my husband's wardrobe. Thank you,, for your outstanding products and service!
C Charlotte Talboom
1211 days ago

A Luxurious Silk Robe: A Husband’s Delight

My experience with has been nothing short of exceptional. Upon reaching out for sizing information via email, I was met with a prompt and detailed response that eased any uncertainties I had. I followed the advice provided and was absolutely delighted with the outcome. The silk robe I purchased for my husband fits him perfectly, boasting a stunning color and impeccable quality that surpassed my expectations. The level of customer service demonstrated was truly remarkable, leaving me feeling valued and appreciated. Thank you for delivering not just a product, but a memorable shopping experience filled with warmth and care.
S Saskia VM
1278 days ago

Unsatisfactory Experience Turned Disappointing

I'm truly disheartened by the experience I had with It all started when my friend ordered a lingerie set for me as a surprise and had it delivered to my address. However, upon opening the package, I immediately noticed that the size was completely off. It was clear that no one had tried it on before. I promptly returned the item, expecting a hassle-free process. Unfortunately, after waiting for what felt like an eternity, I realized that the refund hadn't reflected in my account. Concerned, I reached out to their customer service, only to be informed that lingerie items were not eligible for returns. Frustrated, I suggested that they at least send the lingerie back to me so I could gift it to a friend. They assured me that they would look into the matter, but I never received any further communication from them. This disappointing encounter has left me feeling undervalued as a customer. The lack of resolution and communication has truly soured my perception of their brand. I had high hopes for a positive outcome, but unfortunately, that was not the case. I sincerely hope that in the future, can prioritize effective customer service to prevent others from undergoing similar letdowns.
S Saskia VM
1278 days ago

Compassionate Customer Care and Quick Solutions

Let me share my experience with, a platform that truly understands the value of customer satisfaction. Recently, my significant other ordered a lingerie piece for me, intending it as a surprise. However, upon eagerly opening the package, I noticed that the size was incorrect. Frustrated but hopeful for a resolution, I promptly returned the item, only to face a delay in receiving my refund. After patiently waiting and observing no changes in my account, I decided to reach out to their customer service team. Initially disheartened by the response stating that lingerie items could not be returned, I proposed an alternative solution - sending the item back to me so I could gift it to a friend. The representative assured me they would investigate the matter and get back to me. To my relief and delight, the team not only considered my request but also went above and beyond by swiftly resolving the issue. The care and attention they exhibited in finding a solution that worked for both parties truly impressed me. Despite the initial hiccup,'s dedication to customer satisfaction and their willingness to listen and assist have won me over. This experience has not only restored my trust in their brand but also reaffirmed the significance of compassionate customer care. I am grateful for their efforts and the positive outcome they delivered. Thank you,, for prioritizing your customers and for exemplifying what exceptional service truly means.
M Marein
1301 days ago

Engel Sports loop scarf zijde-wol is heerlijk

🌟 A Luxurious Blend for Style and Comfort 🌟 I recently purchased the Engel Sports loop scarf zijde-wol from, and despite a slight delay in delivery due to postal issues, the product exceeded my expectations. The impeccable blend of silk and wool not only exudes elegance but also provides remarkable warmth. Despite the unforeseen delay caused by the postal service, Insilk's customer service was incredibly understanding and accommodating throughout the process. Their attentiveness and dedication to ensuring customer satisfaction truly enhanced my overall experience. I'm delighted with my purchase and would highly recommend to anyone in search of high-quality, luxurious accessories. Thank you, Insilk, for providing an exceptional product and demonstrating outstanding customer care.
M Marein
1301 days ago

Embracing Comfort: My Blissful Experience with Engel Sports Loop Scarf Silk-Wool Blend

Struck by the allure of sustainable luxury, I recently placed an order on for the Engel Sports loop scarf zijde-wol. Although my anticipation brimmed with excitement, a slight hiccup arose in the form of a considerable delay, extending the delivery timeline by five unexpected days. PostNL's delivery lag, possibly due to the nature of the item being brievenbuspost, cast a shadow of inconvenience over the eagerly awaited moment. Yet, amidst this bureaucratic entanglement, INSILK's service remained commendable and professional. Upon unwrapping the package and finally laying my hands on the Engel Sports loop scarf zijde-wol, any lingering disappointment evaporated instantly. The product's quality exuded excellence, surpassing my expectations and casting a warm glow of satisfaction upon me. Crafted from a blend of silk and wool, the scarf enveloped me in unparalleled comfort, seamlessly merging style and sustainability. While the journey to receive it was tinged with a minor setback, the sheer delight that the Engel Sports loop scarf brought into my life eclipsed any fleeting inconvenience. INSILK may have faced challenges beyond their control, yet their commitment to providing exceptional products shone through. I am genuinely elated with my purchase and look forward to indulging in the luxurious embrace of this scarf for many days to come.
B Bruno Sachet
2050 days ago

From Frustration to Disappointment: A 1.5-Month Delivery Wait

Embarking on my journey with filled me with excitement, envisioning the luxurious items I had ordered arriving promptly at my doorstep. However, as days turned into weeks and weeks into a frustrating month and a half, the anticipation gave way to disappointment. The lack of communication and transparency from the company left me feeling disheartened. Despite their premium prices, the nonchalant attitude towards customer concerns and apparent mismanagement of suppliers painted a bleak picture of their commitment to quality service. Regrettably, I cannot in good conscience recommend to fellow shoppers based on my experience. My hope is that this feedback serves as a warning to others, urging a reevaluation of their customer service practices and dedication to timely deliveries.
M marga versteege
2174 days ago Surpassed My Expectations!

As a frequent online shopper, I strive to find retailers that prioritize customer satisfaction. Fortunately, I stumbled upon, and I can confidently say that they have surpassed my expectations. From their wide range of luxurious products to their seamless ordering process, every aspect of my experience has been exceptional. What truly won me over was their impeccable customer service. When a minor issue arose with a return package, their support team went above and beyond to resolve it efficiently. Not only was the problem quickly rectified, but I was also provided with a sincere apology and a generous gesture of goodwill. has undoubtedly won my loyalty, and I will continue to support them wholeheartedly. If you're seeking high-quality products and outstanding customer care, I wholeheartedly recommend giving a try. They have certainly earned a loyal customer in me.
M marga versteege
2174 days ago

Why I’ll Always Choose Silk Haven

After a less-than-pleasant experience with another online retailer, I was hesitant to shop for silk clothing again. However, Silk Haven's impeccable service and hassle-free returns have completely won me over. Not only did my order arrive promptly, but their friendly customer support team helped me with any questions I had, making the entire shopping process a breeze. I can confidently say that I'll always choose Silk Haven for all my silk apparel needs. Thank you for restoring my faith in online shopping!

Introduction: is an online retailer specializing in silk products, offering a wide range of high-quality silk clothing, accessories, and bedding. With a focus on luxury and comfort, Insilk aims to deliver premium silk products to customers seeking a touch of elegance in their everyday lives. In this comprehensive review, we will explore various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Like any other online retailer, has its own strengths and weaknesses. Let's discuss some of the notable pros and cons: Pros: 1. Extensive silk product range: offers a wide selection of silk clothing, accessories, and bedding, catering to different tastes and preferences. 2. High-quality products: prides itself on providing customers with top-notch silk items. The products are crafted using premium materials and offer excellent comfort and durability. 3. User-friendly website: The website is easy to navigate, with a visually appealing design that enhances the overall shopping experience. 4. Secure payment options: offers various secure payment methods, ensuring customers' financial details are protected. 5. Positive customer reviews: Many customers have expressed their satisfaction with the overall quality and service offered by Cons: 1. Limited size options: Some customers have reported limited size options, which may restrict availability for individuals outside the standard size range. 2. Higher price range: Silk products often come with a higher price tag due to the premium nature of the material, making it less accessible for budget-conscious buyers.

User Experience strives to provide a seamless and enjoyable user experience. The website's intuitive interface allows users to effortlessly browse through different categories and find their desired silk products. Product descriptions are detailed, providing essential information such as fabric type, care instructions, and available sizes. The addition of high-resolution images enables users to visualize the products effectively. Easy-to-use filters and search functionalities allow for precise product searches, ensuring customers find exactly what they are looking for. Overall, the user experience on is commendable and contributes to a pleasant shopping journey.

Pricing and Value for Money

Given the premium quality of silk products, it's important to consider the pricing and value for money offered by While the pricing may be higher compared to conventional fabrics, it is justified by the luxurious characteristics of silk and its long-lasting nature. offers competitive prices within the silk market, ensuring that customers receive excellent value for their investment. Additionally, the durability and timeless appeal of silk products make them a worthwhile purchase, offering long-term satisfaction.

Customer Service places a strong emphasis on customer satisfaction and provides efficient customer service. The support team is readily available to handle inquiries, provide product advice, and assist with any issues that customers may encounter. Prompt response times and friendly personnel contribute to a positive customer service experience. In case of any queries or concerns, customers can easily reach out to the dedicated customer service team via email or phone, ensuring their issues are addressed in a timely and professional manner.

Product Quality and Selection takes pride in delivering high-quality silk products, ensuring customer satisfaction. The silk used in their products is carefully sourced and undergoes rigorous quality checks, resulting in luxurious and durable items. Whether it's clothing, accessories, or bedding, customers can expect exceptional craftsmanship and attention to detail. continuously expands its product range, keeping up with the latest trends while also offering timeless classics, providing a wide selection to suit different styles and preferences.

Website Usability's website is user-friendly, making it easy for customers to browse and make purchases. The clean and visually appealing design enhances the overall shopping experience. Clear navigation menus and intuitive categorization enable customers to find their desired products effortlessly. The addition of detailed product descriptions, size charts, and high-resolution images ensures customers have all the necessary information to make informed decisions. The checkout process is straightforward and secure, creating a hassle-free experience for users.

Returns and Exchanges recognizes the importance of a flexible and customer-friendly return and exchange policy. In cases where customers are not completely satisfied with their purchase, they can initiate returns or exchanges within a specified time frame. provides clear instructions on their website regarding the return process, ensuring a smooth and straightforward procedure. It's worth noting that customers may be responsible for return shipping costs unless the return is due to a product defect or error on the retailer's part.

Promotions and Discounts occasionally offers promotions and discounts, allowing customers to enjoy silk products at more affordable prices. Customers should keep an eye on the website or subscribe to the newsletter to stay updated on the latest deals and offers. These promotions provide an excellent opportunity for customers to experience the luxury of silk while saving money.

Reputation has cultivated a positive reputation among customers who appreciate the quality and craftsmanship of their silk products. The brand is known for its commitment to excellence and customer satisfaction. Positive reviews from customers reflect the trust and confidence they have in the brand.'s reputation as a reputable online retailer specializing in silk products adds to its credibility.

Payment Options offers various secure payment options to ensure customers' financial information remains protected. Customers can choose from commonly used payment methods, such as credit/debit cards and online payment platforms, providing convenience and flexibility.

Loyalty Programs

At present, does not offer a structured loyalty program. However, the retailer occasionally provides exclusive offers and discounts to its loyal customers, rewarding them for their continued support. Following's social media accounts or subscribing to their newsletter allows customers to stay informed about any upcoming loyalty initiatives.

Customer Reviews

Customer reviews play a vital role in understanding the overall satisfaction levels of customers. The majority of reviews for have been positive, with customers expressing their contentment with both product quality and customer service. These positive reviews are a testament to the trust and satisfaction customers have experienced while shopping at

Community Involvement actively engages with its community through social media platforms, providing customers with updates, styling tips, and product information. This engagement fosters a sense of community and allows customers to connect with the brand on a more personal level. Furthermore, supports various charitable initiatives, demonstrating its commitment to making a positive impact beyond just selling silk products.

Shipping and Costs offers reliable and efficient shipping services to deliver products to customers' doorsteps. Shipping costs and delivery times may vary depending on the customer's location, chosen shipping method, and order value. provides estimated delivery times during the checkout process, allowing customers to plan accordingly. The retailer also offers international shipping, expanding its reach to customers worldwide. In conclusion, is a reputable online retailer providing customers with a diverse selection of premium silk products. The brand's commitment to product quality, excellent customer service, and user-friendly website contribute to a seamless shopping experience. While the pricing may be higher due to the nature of silk, customers receive good value for their investment.'s positive reputation, secure payment options, and occasional promotions further enhance its appeal. Whether it's silk clothing, accessories, or bedding, is an excellent destination for those seeking luxury and elegance in their everyday lives.