Users Voice for Insta360

80% users rated Terrible
0% users rated Poor
1% users rated Average
5% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Insta360
Insta360 Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Insta360 Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 24 Jun 2019

Last updated by on 10 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Sep 2022 1 2.7 4.5 1.4 3.7 4.4
Oct 2022 2 5 4.7 1 2.5 4.6
Nov 2022 2.8 1 4.2 5 3 4.2
Dec 2022 5 5 5 2.2 5 5
Mar 2023 2 4.9 3.3 5 1.8 3.6
Line Chart for Rating of peer stores

insta360.com

boomf.com

patpat.com

agoda.com

rakuten.com

mahabis.com

Detailed Insta360 Review by

Introduction

Insta360 is a leading manufacturer of 360-degree cameras that capture immersive photos and videos. The company offers a range of products for photographers and videographers that deliver high-quality content to various platforms. As a consumer, you can expect a seamless experience from capturing your content to editing and sharing it online.

Pros and Cons

Pros:
  • Easy-to-use products that simplify the process of capturing and editing 360-degree content
  • High-quality cameras that deliver excellent image and video quality
  • Diverse range of products that cater to various needs and budgets
  • Eco-system that covers everything from camera to editing software
  • Multiple payment options to make it easier for customers to purchase
Cons:
  • Some products may be on the pricier side for some customers
  • Products may require some technical knowledge or a learning curve for beginners

User Experience

Insta360 offers an intuitive user experience with all its products. The camera app is easy to navigate and use, and the editing software is user-friendly, making it easier for beginners to create 360-degree content. The customer service team is also prompt and helpful in addressing any issues, ensuring that users have a positive experience throughout their journey with the product.

Pricing and Value for Money

Insta360 offers products at varying price points, catering to different budgets. Despite the higher-end products, customers can still find value for money with the features and capabilities offered by the camera. Additionally, the reliable quality of the products and their versatility in capturing content justify the prices.

Alternatives

While Insta360 is a leading player in the industry, there are alternatives for 360-degree cameras that offer similar features and capabilities, such as GoPro, Ricoh Theta, and Garmin.

Customer Service

Insta360 provides swift and helpful assistance to its customers through various channels, such as email, live chat, and social media platforms. Their response time is quick, and they provide thorough solutions to customer inquiries.

Product Quality and Selection

Insta360 products have an excellent quality and are reliable in capturing high-quality 360-degree content. The selections and options are diverse, catering to different needs and preferences.

Website Usability

Insta360's website is easy to navigate and informative, providing users with all the information they need to make an informed purchase. Users can also quickly find product information and track their orders.

Returns and Exchanges

Insta360 has a policy of returns and exchanges for any product-related issues, making it easier for customers to make a purchase with confidence. The process is straightforward and hassle-free.

Promotions and Discounts

Insta360 frequently runs promotions and discounts on its products, providing customers with an opportunity to make savings when purchasing their products.

Reputation

Insta360 has an excellent reputation as a reliable manufacturer of 360-degree cameras. It has received positive reviews on its products from both experts and users, indicating the quality and reliability of their products.

Payment Options

Insta360 offers various payment options, including credit cards, PayPal, and Amazon Pay, making it easy for customers to purchase products.

Loyalty Programs

Insta360 does not offer a loyalty program at the moment, but it offers various promotions and discounts to its customers.

Customer Reviews

Insta360 has received numerous positive reviews from its customers on various platforms, such as its website, social media sites, and review sites.

Community Involvement

Insta360 actively engages with its community, providing them with updates on its products through its social media accounts, email newsletters, and online resources.

Shipping and Costs

Insta360 ships globally, and customers can expect transparent shipping costs during the checkout process. The company provides customers with the opportunity to track their orders and receive notifications on their delivery status. In summary, Insta360 is a reputable manufacturer of 360-degree cameras that provides high-quality and reliable products. With various options and price ranges, customers can find the right product for their needs and budgets. The company's customer service, website usability, and promotions and discounts provide users with a positive and seamless experience.

Insta360 Recent User Reviews

User Rating

👤

Reviewer Name: Saaj

Review Submission Date: 2022-12-02

Review Title: Delivery Comes Form CHINA, Slowest Delivery
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered from this website. It shows prices in USD, and give impression of this website is USA based website. But all my items coming from China. SLOWEST DELIVERY EVER. Your buzz of having new toy will almost be gone by than.

👤

Reviewer Name: Brice

Review Submission Date: 2022-11-25

Review Title: Very disappointed with the customer…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very disappointed with the customer service and overall buyer's experience. Bought a 360 camera kit supposedly made for virtual tour and compatible with matterport but the quality ended up horrible. Reached the customer service to do a return and get a refund, or alternatively tip more money in for an exchange for a newest camera model but the customer service, with which I exchanged countless useless emails, was unable to offer me any solution at all. Such a huge waste of time, energy and money!

👤

Reviewer Name: Chill Flights For Fun

Review Submission Date: 2022-11-03

Review Title: Not sure about all the bad reviews
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Not sure about all the bad reviews. My X2 had a lens broken and I just had to send in the product to an insta360 repair center in Berlin. whole process took 2 weeks and the customer reps were quite polite. had worse customer service by far with my samsung and sony products.

👤

Reviewer Name: Harly F.

Review Submission Date: 2022-10-19

Review Title: I bought the insta360 Go 2 last year…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought the insta360 Go 2 last year and it's been very unreliable and buggy as far as software is concerned. Had several moments where I couldn't even access my own footage. Big no no for me. Don't listen to the reviews praising this brand. Also, keep in mind it is a chinese owned company. Not a great thing either. Overall experience 2/10

👤

Reviewer Name: Mange Eriksson

Review Submission Date: 2022-10-07

Review Title: It is not often I write reviews
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It is not often I write reviews. But this time I need to give a good review of the Insta360 repair centers way of handeling my repair case. It took a month, but instead of getting back a repaired old Insta360 One X2, I got back a brand new one. I guess it was some kind of "bandage for the wounds" since I have waited long. But anyway. I think Insta360 are doing the best they can to everyone. Keep up the splended work with this cool products you are making.

👤

Reviewer Name: nightsofmagic

Review Submission Date: 2022-10-01

Review Title: Don't buy from this company
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: As with other users I agree don't buy from this company their customer service will only reply to any requests if it involves getting money back from them any other support is totally ignored and as for the 2 day despatch advertised on their website I ordered 17 days ago and have still not heard anything. Hopefully other people will read these reviews and stay far away from this company. I ordered the GoPro Hero Balck 11 at the same time and received it 4 days later.

👤

Reviewer Name: Caroline

Review Submission Date: 2022-09-27

Review Title: Caroline
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am a long-term Insta360 camera user and I am very satisfied with the products. The 360 filming and the APP editing are intuitive and excellent. I don't know why there are so many negative reviews here. Maybe people only come here for complaining. They are not trustworthy or real reviews. Look at the Amazon review scores, the products from this company can get 4 and above out of 5.

👤

Reviewer Name: Juan Perez

Review Submission Date: 2022-09-23

Review Title: Thank you so much, reviewers
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Thank you all for taking your time to write down your experiences, you made me investigate even more in different stores before buying an expensive product that looks like it's great when everything is OK, but you will lose your money if you are unlucky, sad scammy behavior seen on so many Chinese companies. ? I really wanted this camera but I am not willing to take the risk!

👤

Reviewer Name: Miles Scruggs

Review Submission Date: 2022-08-18

Review Title: Poor Customer Service Policies
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Please be very careful buying from this company and read their policies carefully. They are unlike almost any other customer centric companies out there and have some unusual and uniquely restrictive return policies that are nearly unheard of in the consumer industry. Would strongly suggest trying to buy from a 3rd party if you need to use their products.

👤

Reviewer Name: TA

Review Submission Date: 2022-08-17

Review Title: The Insta360 products are rubbish
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: It is the most disgusting, unprofessional and fake company have ever had the displeasure to deal with. The Insta360 product is a complete rubbish from the far east. They also use hotmail personal accounts. That cheap they are.Stay away!