Users Voice for Instamojo

93% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
0% users rated Excellent
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Instamojo Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 05 Dec 2019

Last updated by on 10 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2021 1 4.3 1.4 4 4.1 4.3
Jan 2022 5 4.2 1.4 4.3 3.7 4.2
Feb 2022 1 4.1 1.2 3.7 4.6 3.2
Mar 2022 5 4.4 1.5 2.4 4.2 3.6
Mar 2023 1 5 5 5 4.8 5
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Detailed Instamojo Review by

Introduction:

Instamojo is a payment gateway and online platform for entrepreneurs and small businesses in India. It was founded in 2012 and has since been providing its users with a variety of tools to help them grow their businesses. The platform allows users to create their online store, sell digital and physical products, and receive payments instantly.

Pros and Cons:

Pros:
  • Instant payout to the user's bank account.
  • No setup fee or monthly charges.
  • Easy to use interface with excellent customer support.
  • Highly secure payment gateway.
  • Free integration with third-party apps like Mautic, Zoho, and Mailchimp.
Cons:
  • Instamojo's checkout page doesn't support international currencies.
  • Another disadvantage is that the payout limit is 20000 INR.
  • The platform does not support recurring payments.

User Experience:

Instamojo's user experience is very simple and user-friendly. The dashboard is well-organized and easy to navigate, allowing users to create their online stores and manage their payments with ease.

Pricing and Value for Money:

Instamojo has a great pricing policy, with no setup fee or monthly charges. The platform takes a 2% commission on each transaction, making it very affordable for small businesses and entrepreneurs. The value for money is exceptional, with a variety of tools available for users to help them grow their businesses.

Alternatives:

Some popular alternatives to Instamojo are Razorpay, PayU, and CCAvenue. These payment gateway providers have their unique features, but Instamojo stands out for its ease of use, payment security, and affordable pricing.

Customer Service:

Instamojo's customer support is exemplary. The support team is available through email, phone, and live chat. They provide prompt and efficient responses to user issues, making the platform very reliable.

Product Quality and Selection:

Instamojo offers a range of products and services to help its users grow their businesses. Users can sell digital and physical products, create their online store, and accept payments seamlessly. The quality of the products and services is excellent, with high-security protocols in place to protect users' data.

Website Usability:

Instamojo's website is user-friendly, with a clean and straightforward interface. The dashboard is easy to navigate, allowing users to manage their accounts, stores, and payments with ease.

Returns and Exchanges:

Instamojo has a strict return and exchange policy. Once a transaction is completed, it cannot be cancelled or refunded. In case of any issue, users can contact customer support for assistance.

Promotions and Discounts:

Instamojo offers several promotions and discounts to its users, including referral programs and seasonal discounts. These promotions help users save money and maximize their profits.

Reputation:

Instamojo has a good reputation among its users. The platform is highly reliable, with fast and secure payment processing. The company has also received several awards for its contribution to the Indian startup ecosystem.

Payment Options:

Instamojo supports various payment options, including net banking, credit/debit cards, and wallets like Paytm, Mobikwik, and Freecharge. This wide range of payment options makes it easy for users to make payments and receive their payouts.

Loyalty Programs:

Instamojo does not have a formal loyalty program. However, users can benefit from the referral program, where they can earn a commission for referring new users to the platform.

Customer Reviews:

Instamojo has a high customer satisfaction rate, with many users praising the platform's ease of use, reliability, and excellent customer support.

Community Involvement:

Instamojo is very involved in the startup community in India. They organize several events and webinars to help entrepreneurs and startups grow their businesses.

Shipping and Costs:

Instamojo is an online payment gateway and platform, and as such, does not handle shipping. However, the platform provides users with the option to add shipping costs to their products' pricing.

Instamojo Recent User Reviews

User Rating

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Reviewer Name: Amit Mulani

Review Submission Date: 2022-02-26

Review Title: Worst company ever
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Review Description: Worst company ever, stole our hard earned money. Customer support always demands for unnecessary documents just to stole the payout.

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Reviewer Name: mary Stella

Review Submission Date: 2022-01-10

Review Title: This is one of big fraud company
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Review Description: This is one of big fraud company

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Reviewer Name: Anil Rao

Review Submission Date: 2021-11-02

Review Title: Instamojo : SCAM Their Client : SCAM
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Review Description: I signed up for a online course in Content Writing from one of their scammer clients Online Idea Lab - after waiting 1 week they reply that because their client has no funds held with InstaMojo - I should contact the Online Idea Lab directly - If that was all that there was to it - I would have done that in the first place ! InstaMojo is a SCAM operation. AVIOD them and their clients including Online Idea Lab.

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Reviewer Name: Arham surana

Review Submission Date: 2021-06-05

Review Title: SCAM
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Review Description: SCAM. STAY AWAY

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Reviewer Name: vij trust

Review Submission Date: 2021-02-11

Review Title: They will block our accounts without…
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Review Description: They will block our accounts without any prior information and claim us to pay more to return the amount to the customers. I felt it. Only unethical business. So please don't use INSTAMOJO.

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Reviewer Name: Syed umar Umar ali

Review Submission Date: 2021-01-02

Review Title: ;,va',vaf;a,v;dfv vc bvcv cc vc
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Review Description: ;,va',vaf;a,v;dfv vc bvcv cc vc

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Reviewer Name: Application Centre

Review Submission Date: 2020-12-29

Review Title: I suggest everyone not to use Instamojo.
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Review Description: I suggest everyone not to use their service. This organization is totally fraud. They will block your money without any notifications. If you have any queries they don't reply your mail in given time. They also mailed me that I'll receive the payout at the end of the day but its been more than two days I haven't received any amount in my account.

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Reviewer Name: The Universal Job

Review Submission Date: 2020-10-21

Review Title: this is froud company Take money from…
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Review Description: this is froud company Take money from people after that they say that payment is not updated

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Reviewer Name: Gururaj Murthy D

Review Submission Date: 2020-10-21

Review Title: Worst Company to Survive even in 2020
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Review Description: Wish to have a bad day? Just contact Instamojo support team. They will ensure you see the worst day ever in your life. Such a 3rd class company with zero support for customers. Yet, these morons charge 10% commission for digital products as if it is their hard work. Zero transparency and worst ever customer care support. They are running their support team with uneducated stupids who don't even know ABC of Instamojo. On top of it, they need 60-90 minutes just to initiate live chat with you.

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Reviewer Name: diamond Squire

Review Submission Date: 2020-09-29

Review Title: Very bad customer service and support…
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Review Description: Very bad customer service and support team. My advice dont use this payment gateway service. all commitments are fake which is shared buy customer care team and back-end operations team. They were not share any policy related information. My finally suggest please dont use instamojo. i have facing problem many more times and i have a opology mail from instamojo team end. my account was frezee due to create mistake by instamojo team. there are very-2 poor service if you use this payment gateway your money was losted.