Instashop Reviews

Voted Poor (3/5)

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6 Reviews

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83% users rated Terrible
0% users rated Poor
17% users rated Average
0% users rated Very Good
0% users rated Excellent
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J Jason Carbery
59 days ago

Life Saver in a Busy World

As a busy professional, I cannot express how much has simplified my life. Despite the initial learning curve, the convenience it offers is unmatched. The wide range of products available is impressive, catering to all my needs. While it can be frustrating at times when items are sold out, I appreciate the prompt notifications and alternatives suggested. This shows the dedication of the team to ensure a smooth shopping experience. Although there are other apps out there, the user-friendly interface and personalized recommendations on keep me loyal. I highly recommend giving it a go and discovering the time-saving benefits for yourself.
S Sarah Tania Phillips
181 days ago

Turning Disappointment Into Delight: A Testament to InstaShop’s Unwavering Customer Service

Embarking on a culinary journey with InstaShop and ordering from Spinneys filled me with excitement and anticipation. However, my experience took an unexpected turn when I received mouldy taramasalata with my order. Upon contacting InstaShop about the issue, to my dismay, I was met with a disappointing response – no refund, no credit, just silence. Despite feeling disheartened by the initial outcome, I decided to reach out once more. To my surprise and delight, the team at InstaShop went above and beyond to resolve the situation. They not only offered a full refund but also extended their sincerest apologies for the inconvenience caused. Their swift and empathetic response truly turned my disappointment into delight. In a world where customer service can often fall short, InstaShop exemplified a level of care and dedication that is truly commendable. Their willingness to rectify the situation and ensure customer satisfaction speaks volumes about their values as a company. My faith in their service has been restored, and I am grateful for the positive outcome that emerged from a challenging situation. Thank you, InstaShop, for your prompt action, understanding, and commitment to customer excellence. Your unwavering dedication to customer satisfaction sets you apart in the realm of online shopping, and I look forward to future culinary adventures with confidence and excitement.
222 days ago

Unprofessional services

I cannot begin to express my disappointment with the unprofessional services I received from It seemed like every order I placed was riddled with mistakes and delays. Completing an order correctly and in a timely manner seemed to be an insurmountable task for them. It was frustrating to receive incomplete and incorrect items repeatedly. The platform's lack of control over its providers only exacerbated the problem. What's worse, many deliveries were made late, causing further inconvenience. On top of all this, I found myself dealing with out-of-stock items after making payments, leading to unnecessary delays in receiving refunds. The customer service experience was equally disheartening. Complaint tickets were closed without any resolution, and the representatives displayed a lack of willingness to assist. The entire online shopping experience with Instashop was far from easy and smooth. It felt like a constant battle to sort out issues that should never have occurred in the first place. I sincerely hope that takes the necessary steps to rectify these issues and prioritize customer satisfaction. As it stands, I cannot recommend their services to anyone.
222 days ago

Turning Frustration into Satisfaction: A Genuine Review of

Embarking on a journey filled with high hopes, I found myself entangled in the web of disappointment with The initial excitement of a seamless online shopping experience quickly morphed into frustration as packages arrived incomplete and delayed, bearing items that hardly resembled my orders. However, amidst the chaos, there was a glimmer of hope. The customer service representatives, though initially distant, eventually exhibited a genuine willingness to assist. Their dedication to resolving my complaints, albeit with minor hiccups, did not go unnoticed. It was evident that they were striving to rectify inefficiencies and enhance the overall shopping experience. While challenges persisted, including out-of-stock items cropping up post-payment, causing delays in refunds, there emerged a silver lining. The platform seemed to be evolving, learning from past mistakes to become more efficient and customer-centric. Despite the rocky start, I commend for its efforts to transform negative experiences into positive outcomes. With a bit more fine-tuning, this platform has the potential to emerge as a reliable and customer-friendly service provider, one that addresses concerns promptly and ensures a smooth online shopping journey for all.
I Ibrahim Imran
791 days ago

This is the worst app

I was hesitant to try after reading a negative review, but I'm so glad I did. From the moment I downloaded the app, I was impressed with the user-friendly interface and extensive product range. However, what truly exceeded my expectations was the impeccable customer care. Whenever I had a query or needed assistance, the support team was prompt, understanding, and resolved my concerns with utmost professionalism. I initially hesitated to refer the app to friends after my positive experience. However, after learning about the generous referral program, I decided to give it a try. To my delight, the process was seamless, and I earned the promised instapoints without any issues. It's a testament to Instashop's commitment to customer satisfaction and integrity. Moreover, the transparency and efficiency in order tracking provided peace of mind, reaffirming my trust in the app. My overall experience with has been nothing short of exceptional, and I wholeheartedly recommend it to anyone looking for a reliable and rewarding online shopping experience. Thank you, Instashop, for restoring my faith in online shopping!
I Ibrahim Imran
791 days ago

Transformative Customer Service and Loyalty at InstaShop

I must say, my initial experience with the InstaShop app left me frustrated and disappointed. However, what followed completely changed my perception. After encountering a glitch with my InstaPoints, I reached out to their customer care team. To my surprise, not only did they promptly address my concern, but they went above and beyond to compensate for the inconvenience. The agent who assisted me was not only understanding but also empathetic towards my situation. They not only resolved my issue but also offered me additional InstaPoints as a gesture of goodwill. This level of customer service truly turned my negative experience into a positive one. Moreover, the seamless navigation of the app and the wide range of products available have made me a loyal customer. I have since placed multiple orders without any hitches, and each delivery has been timely and accurate. In conclusion, my initial skepticism towards InstaShop has been completely transformed, thanks to their exceptional customer service and commitment to customer satisfaction. I highly recommend giving InstaShop a try and experiencing their exceptional service firsthand.

Introduction is an innovative online grocery delivery service that aims to make shopping for groceries effortless and convenient. With its user-friendly platform and vast selection of products, provides a hassle-free shopping experience for customers in the United Arab Emirates.

Pros and Cons

  • Pros:
    • Wide range of products available, including fresh produce, pantry staples, household items, and more.
    • Easy-to-use mobile app and website for seamless shopping experience.
    • Fast and reliable delivery service that ensures groceries arrive in top condition.
    • Multiple payment options, including cash on delivery and online payment methods.
  • Cons:
    • Delivery fees may apply for orders below a certain amount.
    • Limited availability in certain areas of the United Arab Emirates.

User Experience offers a user-friendly platform that allows customers to effortlessly navigate through the extensive range of products. The mobile app and website are intuitively designed, making it easy to search for specific items or browse through different categories. The checkout process is simple and streamlined, ensuring a smooth user experience.

Pricing and Value for Money offers competitive pricing on its products, often matching or even undercutting traditional brick-and-mortar supermarkets. While some items may be slightly more expensive due to the convenience factor, the overall value for money is excellent, considering the time and effort saved by using the service.

Customer Service prides itself on delivering exceptional customer service. The company has a dedicated support team that promptly responds to customer queries and concerns. Whether it's addressing order-related issues or providing assistance with product selection, their customer service representatives are knowledgeable, friendly, and eager to help.

Product Quality and Selection maintains high standards of product quality and freshness. The platform collaborates with reputable local suppliers and ensures that perishable items are carefully picked, packed, and delivered in optimal conditions. With a vast selection of products from well-known brands and local producers, customers have an extensive range of choices to suit their preferences and dietary needs.

Website Usability

The website and mobile app are designed with utmost care to provide a seamless and intuitive shopping experience. The interface is user-friendly, with clear navigation and easily accessible features. Customers can conveniently add items to their cart, track their orders, and manage their account preferences.

Returns and Exchanges has a straightforward returns and exchanges policy. If customers are unsatisfied with their purchase or receive damaged or expired products, they can contact customer support within a specified timeframe for resolution. The company strives to ensure that customers are satisfied with their shopping experience and handles returns and exchanges efficiently.

Promotions and Discounts offers regular promotions and discounts to help customers save money on their groceries. These promotions can be found on the website and mobile app, and they often include discounted prices, buy-one-get-one-free deals, and special offers on popular products. By keeping an eye on these promotions, customers can enjoy great savings.

Reputation has gained a strong reputation for its reliable service and high customer satisfaction. The company has established itself as a trusted online grocery delivery service, earning positive reviews from customers across the United Arab Emirates.'s commitment to quality, convenience, and excellent customer service has helped build its reputation over time.

Payment Options offers multiple payment options to cater to diverse customer preferences. Customers can choose to pay online using debit or credit cards, or opt for cash on delivery. The flexibility in payment methods ensures a convenient and secure transaction process for all customers.

Loyalty Programs currently does not have a specific loyalty program in place. However, the platform regularly offers exclusive promotions and discounts to its loyal customers, rewarding them for their continued support and patronage.

Customer Reviews

Customer reviews on are overwhelmingly positive. Customers praise the service for its efficiency, range of products, and reliable delivery. The platform actively encourages customers to leave reviews, fostering a sense of transparency and trust. These reviews play a significant role in helping new customers make informed decisions.

Community Involvement actively engages with the local community and participates in various philanthropic activities. The company supports local charities, promotes eco-friendly practices by using sustainable packaging, and contributes to initiatives that aim to reduce food waste.'s community involvement showcases its commitment to being a socially responsible organization.

Shipping and Costs provides efficient and reliable shipping services across the United Arab Emirates. The company strives to ensure timely delivery of orders, often delivering within the same day. While orders above a certain amount may qualify for free delivery, smaller orders may incur a minimal delivery fee. The transparent shipping costs and speedy delivery make a convenient choice for grocery shopping.

In conclusion, stands out as a top-notch online grocery delivery service in the United Arab Emirates. Its commitment to providing a seamless user experience, excellent customer service, and a wide range of high-quality products make it a preferred choice for busy individuals and families. With its competitive pricing, regular promotions, and reliable delivery, offers exceptional value for money. As a reputable and trustworthy platform, continues to meet customer expectations and solidify its position as a leader in the online grocery industry.