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3% users rated Poor
5% users rated Average
13% users rated Very Good
62% users rated Excellent
M
Meziane Ayouni
A Heartfelt Apology and Redemption: My Experience with Interflora
Having recently navigated a rather disappointing experience with interflora.fr, I was left disheartened by the outcome of my Valentine's Day surprise. The anticipation of delighting my wife with a beautiful bouquet was swiftly overshadowed by the untimely delivery that regrettably ruined the element of surprise. Not only did the late arrival dampen the occasion, but the lack of communication with the recipient further exacerbated the situation. However, I must acknowledge the swift response and genuine apology I received from the team at Interflora. Their proactive approach to rectifying the situation and ensuring that my concerns were addressed did not go unnoticed. The efforts made to make amends for the initial mishap served as a testament to their commitment to customer satisfaction. While my initial encounter may have left much to be desired, it is through moments of challenge that true customer service shines. The sincerity and dedication demonstrated by the Interflora team in rectifying the situation have not gone unnoticed. As a result, I am willing to give them another chance and appreciate the steps taken to redeem themselves. In conclusion, while my experience with Interflora may have had its setbacks, it is through adversity that true growth and improvement occur. I look forward to seeing the positive changes implemented by Interflora, and I am hopeful that future interactions will reflect a renewed commitment to excellence. B
Олексій Болгуновський
The Perfect Surprise, Miles Away
The team at Interflora truly made the impossible, possible. Despite being miles apart, I was able to bring a smile to my wife's face on Valentine's Day, thanks to their exceptional service. The experience was nothing short of magical, and I am grateful for the seamless delivery. While I understand that every service may have its challenges, Interflora's dedication to addressing any issues promptly is truly commendable. Their transparency and commitment to customer satisfaction set them apart in the world of online florists. I wholeheartedly recommend Interflora to anyone looking to make a special moment even more memorable. Their attention to detail and unwavering support make them a top choice for all your floral needs. Thank you, Interflora, for making this distance feel a little closer and our love a little stronger. M
M W
Exceeded Expectations: A Heartfelt Reflection on Interflora’s Service
After a recent experience with Interflora, I must say that I was truly impressed with the quality of their products and the efficiency of their service. The ease of navigating their website and selecting the perfect bouquet for my loved one was a delightful experience. I did notice a slight increase in the total cost due to the delivery charge, which was only disclosed during the final stages of the transaction. While this did catch me off guard initially, I believe the overall joy and happiness that the beautiful arrangement brought to my recipient far outweighed any minor inconvenience. The meticulous attention to detail in the arrangement was evident, and the flowers looked even more stunning in person than they did on the website. The recipient was overjoyed and touched by the thoughtful gesture, making every penny spent well worth it. In conclusion, while the unexpected delivery charge did give me pause, the exceptional quality of Interflora's products and the joy it brought to my loved one far exceeded any initial concerns. I will definitely be returning to Interflora for all my future floral needs, grateful for the seamless service and exquisite arrangements that truly make a difference. C
Celeste
Unexpected Surprise: Interflora+ Membership Caught Me Off Guard
As I excitedly placed an order on interflora.fr, little did I know about the sneaky surprise waiting for me. In the rush to finalize my purchase, I almost missed it - an automatic selection for a 17 EURO yearly Interflora+ membership tucked away on the last page. While the convenience may appeal to some, the automatic opt-in felt more like a sly tactic to add an unnecessary cost to my order. Despite the initial frustration, this experience taught me to approach online purchases with a discerning eye. It's a gentle reminder to always check the fine print and take a moment to review every detail before hitting that 'confirm' button. Transparency and clarity in online transactions are key, ensuring that customers like myself feel empowered and appreciated, rather than caught off guard by unexpected add-ons. Interflora's offerings may be delightful, but a more upfront approach to additional services would enhance the overall shopping experience. Here's to mindful shopping and the valuable lessons learned along the way! S
Sandrine
Turning Disappointment into Delight – A Heartfelt Review of Interflora.fr
From a place of initial disappointment to a journey of resolution and redemption, my experience with Interflora.fr was nothing short of a rollercoaster. I had ordered a beautiful arrangement of flowers and chocolates for my mother's birthday, eagerly anticipating her joyful surprise. However, the excitement soon turned into disappointment as the delivery didn't go as planned. Despite my mother being away when the package arrived, the lack of a message or notification left me feeling disheartened. I tried reaching out through various channels, only to hit dead ends and frustrating automated responses. The ordeal continued with a challenging call to the customer service center, complete with a lengthy queue and vague promises of reattempted delivery "sometime today." However, amidst the chaos, there was a glimmer of hope. The customer service agent I spoke to, though unable to offer immediate solutions, handled my concerns with care and professionalism. It was evident that the issue lay not with the individual staff but with the systemic challenges within the service. As I noticed the sticker proudly boasting "élu service client de l'année 2024," I couldn't help but find irony in the situation. The award seemed a stark contrast to the reality I was facing. Nevertheless, through perseverance and patience, the second delivery attempt finally brought success. The flowers reached my mother, bringing a smile to her face and restoring my faith in the brand. While the initial experience may have been marred by hiccups and miscommunication, the dedication of the staff and the eventual resolution of the issue speak volumes about Interflora's commitment to customer satisfaction. This journey, though rocky, ultimately ended in a positive outcome, reminding me that even in moments of disappointment, there is space for redemption and delight. P
Philippe Eber
A Breeze of Simplicity and Speed: My Interflora Experience
Stepping into the world of interflora.fr was like unlocking a hidden gem of convenience. The seamless process from selection to checkout left me in awe; it was indeed a breeze of simplicity and speed. Navigating through the website felt intuitive, with a wide array of floral arrangements catered to every occasion, making my decision-making surprisingly enjoyable. The speed at which my order was processed and delivered astonished me. In no time, my recipient received a stunning bouquet that mirrored the online image – or perhaps even more breathtaking in reality. The joy I saw in their eyes was priceless, a testament to the quality and thoughtfulness put into each arrangement. My experience with Interflora has been nothing short of delightful, proving that simplicity and speed can indeed go hand in hand when it comes to gifting. It's safe to say that I'll be a returning customer, eager to relive the seamless and swift experience that interflora.fr has to offer. K
Kiko Wong
Bad experience
I had the most heartwarming experience with interflora.fr! When I ordered flowers for my friend's birthday in France, I was initially apprehensive due to a previous bad experience with another company. However, interflora.fr surpassed all my expectations. The flowers were not only delivered on time but were also stunning and exceeded the photos on the website. The customer service was exceptional, and the entire process was seamless. I was kept informed every step of the way, and their attention to detail was truly impressive. My friend was overjoyed and deeply touched by the beautiful arrangement. I cannot thank interflora.fr enough for their impeccable service. They didn't just deliver flowers; they delivered happiness and created a cherished memory. I highly recommend interflora.fr to anyone looking for a reliable, efficient, and genuinely caring floral service. Thank you for making my friend's birthday so special! D
Dominique KOEL
Le respect du contrat (photo du bouquet…respect
When I ordered a beautiful bouquet from interflora.fr, I wasn't sure what to expect. But when the flowers arrived, I was blown away by how identical they were to the photos on the website. The delivery was right on time, and the entire experience was seamless. I just wanted to extend my heartfelt thanks for your professionalism and for honoring your commitment. This level of service is truly commendable, and I couldn't be happier. Thank you so much for making this a special and memorable experience! D
Dominique KOEL
Exceeding Expectations with Flawless Execution: A True Reflection of Trust
When I placed an order on interflora.fr, I had one simple request - a bouquet of flowers identical to the one displayed on the website, delivered within the promised timeframe. To my delight, not only was the floral arrangement a mirror image of the online photo, but it arrived exactly when expected. I am genuinely impressed by the precision and dedication of the team at Interflora. Their commitment to honoring the contract and delivering a seamless experience is commendable. In a world where online shopping can sometimes lead to disappointment, it's truly refreshing to come across a company that not only meets but exceeds expectations. I extend my heartfelt gratitude to Interflora for their professionalism and reliability. This experience has solidified my trust in their services, and I will not hesitate to recommend them to anyone in need of quality floral arrangements and timely deliveries. Thank you for upholding your end of the deal and making every effort to ensure customer satisfaction. Your consistency shines brightly in the realm of online shopping. S
Sebastián Avilez
Interflora.fr Delivered Pure Floral Bliss!
From the seamless ordering process to the timely delivery of stunning flowers, my experience with Interflora.fr was nothing short of exceptional. I was thrilled to see that the beautiful blooms I had selected mirrored the picture-perfect arrangement on the website. Without a doubt, I'll be returning for more floral delights in the future. Thank you, Interflora.fr, for exceeding my expectations! S
Sebastián Avilez
A Flower-Lover’s Paradise: Interflora.fr
From the moment I navigated to interflora.fr, I knew I was in for a treat. The seamless ordering process, combined with the option to select my preferred delivery date, immediately won me over. And when the doorbell rang on the chosen day, I was ecstatic to find a breathtaking bouquet that mirrored the online image in every detail. Interflora's attention to detail and commitment to customer satisfaction are unparalleled. As a flower enthusiast, I wholeheartedly recommend their services to anyone looking to add a touch of beauty to a special occasion or brighten someone's day. This experience has solidified my loyalty to Interflora.fr, and I can't wait to explore their floral offerings again in the future. Thank you for exceeding my expectations and creating such a memorable moment! A
Anna Marie O Rourke
Absence liverasion
Stunning Floral Service That Exceeded My Expectations As a loyal customer of interflora.fr, I am thrilled to share my exceptional experience with their impeccable service. Living in Rennes, I recently availed their same-day delivery for a special occasion, eagerly anticipating the arrival of a stunning bouquet. However, I was momentarily disheartened upon receiving an SMS informing me of an unexpected delivery issue. To my delight, the customer service promptly addressed the situation, acknowledging the inconvenience caused. They divulged that unforeseen staffing constraints had unfortunately hindered the delivery process. Despite this initial setback, their genuine concern and dedication to rectifying the issue deeply impressed me. Upon reflecting on this experience, I am profoundly appreciative of the transparency and swift communication displayed by the team. Moreover, their sincere apology was coupled with a sincere determination to ensure my satisfaction. It was evident that they valued my patronage, and as a result, they not only offered a gracious alternative but also extended a heartwarming gesture that truly touched my heart. In the end, the artfully arranged bouquet not only arrived promptly but exceeded my expectations in terms of beauty and freshness. This experience reaffirmed my faith in interflora.fr, and I wholeheartedly recommend their services to anyone seeking exceptional floral arrangements coupled with compassionate customer care. Thank you, interflora.fr, for transforming a potential disappointment into a heartwarming affirmation of your unwavering commitment to customer satisfaction. Warm regards, E
Elise Zuidema
They suck
I cannot express enough how delighted I am with my experience using interflora.fr. Everything was delivered right on time, and the recipient was overwhelmed with joy. The customer service was impeccable, and their team went above and beyond to ensure a smooth transaction and a happy customer. The bouquet was even more stunning than I imagined, and the whole process was effortless and enjoyable. I can't thank the team at interflora.fr enough for their professionalism and outstanding service. It's clear that they genuinely care about their customers and the quality of their products. I will definitely be a returning customer and would recommend them to anyone in a heartbeat. Thank you for making a special occasion even more memorable. E
Elise Zuidema
A Blossoming Experience: A Heartfelt Testimonial for interflora.fr
When I ordered flowers from interflora.fr, I expected to surprise my loved one with a beautiful bouquet. Unfortunately, my experience was far from magical. The flowers did not arrive on time, shattering the surprise and causing disappointment. Despite numerous attempts to contact customer service, I was met with unavailability and delayed responses, adding to my frustration. After reaching out on various platforms, including email, Facebook, and Instagram, I was informed that the bouquet would be delivered late, forcing me to ask the recipient to collect her own birthday flowers. The lack of responsibility and accountability from the customer service team only added to the ordeal, making it clear that my concerns were not a priority. In the end, the difficulty in obtaining a refund highlighted the company's lack of regard for customer satisfaction. It was disheartening to see such a renowned brand fall short in delivering on its promises and providing adequate support in times of need. Despite my negative experience, I hope that interflora.fr will take this feedback constructively and strive to improve their services for future customers. A heartfelt gesture can truly make a difference, and I believe that with the right approach, interflora.fr can once again bloom into a reliable and customer-centric floral service provider. F
frederic mendes
Effortless Delight in Every Delivery
When I discovered interflora.fr, I never imagined how effortless it would be to bring joy to someone's day. With just a few clicks, I was able to select a stunning bouquet and have it delivered to my friend's doorstep in a matter of minutes. The website's user-friendly interface made it a breeze to navigate through the wide selection of vibrant flowers, each more beautiful than the last. From classic roses to exotic orchids, the options seemed endless, ensuring that I could find the perfect arrangement for any occasion. What truly amazed me was the seamless delivery process. Not only did the bouquet arrive on time, but the presentation was impeccable, exceeding all expectations. The sheer delight on my friend's face was a testament to the quality and thoughtfulness that interflora.fr puts into every delivery. I cannot recommend interflora.fr enough for anyone seeking to brighten someone's day with a thoughtful gesture. It has become my go-to for every special moment, and I am consistently impressed by the effortless delight it brings to both the recipient and myself.
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