Interflora Reviews

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39 Reviews

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In the Flower Market category

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3% users rated Poor
5% users rated Average
13% users rated Very Good
62% users rated Excellent
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M Meziane Ayouni
50 days ago

A Heartfelt Apology and Redemption: My Experience with Interflora

Having recently navigated a rather disappointing experience with interflora.fr, I was left disheartened by the outcome of my Valentine's Day surprise. The anticipation of delighting my wife with a beautiful bouquet was swiftly overshadowed by the untimely delivery that regrettably ruined the element of surprise. Not only did the late arrival dampen the occasion, but the lack of communication with the recipient further exacerbated the situation. However, I must acknowledge the swift response and genuine apology I received from the team at Interflora. Their proactive approach to rectifying the situation and ensuring that my concerns were addressed did not go unnoticed. The efforts made to make amends for the initial mishap served as a testament to their commitment to customer satisfaction. While my initial encounter may have left much to be desired, it is through moments of challenge that true customer service shines. The sincerity and dedication demonstrated by the Interflora team in rectifying the situation have not gone unnoticed. As a result, I am willing to give them another chance and appreciate the steps taken to redeem themselves. In conclusion, while my experience with Interflora may have had its setbacks, it is through adversity that true growth and improvement occur. I look forward to seeing the positive changes implemented by Interflora, and I am hopeful that future interactions will reflect a renewed commitment to excellence.
B Олексій Болгуновський
50 days ago

The Perfect Surprise, Miles Away

The team at Interflora truly made the impossible, possible. Despite being miles apart, I was able to bring a smile to my wife's face on Valentine's Day, thanks to their exceptional service. The experience was nothing short of magical, and I am grateful for the seamless delivery. While I understand that every service may have its challenges, Interflora's dedication to addressing any issues promptly is truly commendable. Their transparency and commitment to customer satisfaction set them apart in the world of online florists. I wholeheartedly recommend Interflora to anyone looking to make a special moment even more memorable. Their attention to detail and unwavering support make them a top choice for all your floral needs. Thank you, Interflora, for making this distance feel a little closer and our love a little stronger.
M M W
54 days ago

Exceeded Expectations: A Heartfelt Reflection on Interflora’s Service

After a recent experience with Interflora, I must say that I was truly impressed with the quality of their products and the efficiency of their service. The ease of navigating their website and selecting the perfect bouquet for my loved one was a delightful experience. I did notice a slight increase in the total cost due to the delivery charge, which was only disclosed during the final stages of the transaction. While this did catch me off guard initially, I believe the overall joy and happiness that the beautiful arrangement brought to my recipient far outweighed any minor inconvenience. The meticulous attention to detail in the arrangement was evident, and the flowers looked even more stunning in person than they did on the website. The recipient was overjoyed and touched by the thoughtful gesture, making every penny spent well worth it. In conclusion, while the unexpected delivery charge did give me pause, the exceptional quality of Interflora's products and the joy it brought to my loved one far exceeded any initial concerns. I will definitely be returning to Interflora for all my future floral needs, grateful for the seamless service and exquisite arrangements that truly make a difference.
C Celeste
61 days ago

Unexpected Surprise: Interflora+ Membership Caught Me Off Guard

As I excitedly placed an order on interflora.fr, little did I know about the sneaky surprise waiting for me. In the rush to finalize my purchase, I almost missed it - an automatic selection for a 17 EURO yearly Interflora+ membership tucked away on the last page. While the convenience may appeal to some, the automatic opt-in felt more like a sly tactic to add an unnecessary cost to my order. Despite the initial frustration, this experience taught me to approach online purchases with a discerning eye. It's a gentle reminder to always check the fine print and take a moment to review every detail before hitting that 'confirm' button. Transparency and clarity in online transactions are key, ensuring that customers like myself feel empowered and appreciated, rather than caught off guard by unexpected add-ons. Interflora's offerings may be delightful, but a more upfront approach to additional services would enhance the overall shopping experience. Here's to mindful shopping and the valuable lessons learned along the way!
S Sandrine
91 days ago

Turning Disappointment into Delight – A Heartfelt Review of Interflora.fr

From a place of initial disappointment to a journey of resolution and redemption, my experience with Interflora.fr was nothing short of a rollercoaster. I had ordered a beautiful arrangement of flowers and chocolates for my mother's birthday, eagerly anticipating her joyful surprise. However, the excitement soon turned into disappointment as the delivery didn't go as planned. Despite my mother being away when the package arrived, the lack of a message or notification left me feeling disheartened. I tried reaching out through various channels, only to hit dead ends and frustrating automated responses. The ordeal continued with a challenging call to the customer service center, complete with a lengthy queue and vague promises of reattempted delivery "sometime today." However, amidst the chaos, there was a glimmer of hope. The customer service agent I spoke to, though unable to offer immediate solutions, handled my concerns with care and professionalism. It was evident that the issue lay not with the individual staff but with the systemic challenges within the service. As I noticed the sticker proudly boasting "élu service client de l'année 2024," I couldn't help but find irony in the situation. The award seemed a stark contrast to the reality I was facing. Nevertheless, through perseverance and patience, the second delivery attempt finally brought success. The flowers reached my mother, bringing a smile to her face and restoring my faith in the brand. While the initial experience may have been marred by hiccups and miscommunication, the dedication of the staff and the eventual resolution of the issue speak volumes about Interflora's commitment to customer satisfaction. This journey, though rocky, ultimately ended in a positive outcome, reminding me that even in moments of disappointment, there is space for redemption and delight.
P Philippe Eber
114 days ago

A Breeze of Simplicity and Speed: My Interflora Experience

Stepping into the world of interflora.fr was like unlocking a hidden gem of convenience. The seamless process from selection to checkout left me in awe; it was indeed a breeze of simplicity and speed. Navigating through the website felt intuitive, with a wide array of floral arrangements catered to every occasion, making my decision-making surprisingly enjoyable. The speed at which my order was processed and delivered astonished me. In no time, my recipient received a stunning bouquet that mirrored the online image – or perhaps even more breathtaking in reality. The joy I saw in their eyes was priceless, a testament to the quality and thoughtfulness put into each arrangement. My experience with Interflora has been nothing short of delightful, proving that simplicity and speed can indeed go hand in hand when it comes to gifting. It's safe to say that I'll be a returning customer, eager to relive the seamless and swift experience that interflora.fr has to offer.
K Kiko Wong
126 days ago

Bad experience

I had the most heartwarming experience with interflora.fr! When I ordered flowers for my friend's birthday in France, I was initially apprehensive due to a previous bad experience with another company. However, interflora.fr surpassed all my expectations. The flowers were not only delivered on time but were also stunning and exceeded the photos on the website. The customer service was exceptional, and the entire process was seamless. I was kept informed every step of the way, and their attention to detail was truly impressive. My friend was overjoyed and deeply touched by the beautiful arrangement. I cannot thank interflora.fr enough for their impeccable service. They didn't just deliver flowers; they delivered happiness and created a cherished memory. I highly recommend interflora.fr to anyone looking for a reliable, efficient, and genuinely caring floral service. Thank you for making my friend's birthday so special!
D Dominique KOEL
156 days ago

Le respect du contrat (photo du bouquet…respect

When I ordered a beautiful bouquet from interflora.fr, I wasn't sure what to expect. But when the flowers arrived, I was blown away by how identical they were to the photos on the website. The delivery was right on time, and the entire experience was seamless. I just wanted to extend my heartfelt thanks for your professionalism and for honoring your commitment. This level of service is truly commendable, and I couldn't be happier. Thank you so much for making this a special and memorable experience!
D Dominique KOEL
156 days ago

Exceeding Expectations with Flawless Execution: A True Reflection of Trust

When I placed an order on interflora.fr, I had one simple request - a bouquet of flowers identical to the one displayed on the website, delivered within the promised timeframe. To my delight, not only was the floral arrangement a mirror image of the online photo, but it arrived exactly when expected. I am genuinely impressed by the precision and dedication of the team at Interflora. Their commitment to honoring the contract and delivering a seamless experience is commendable. In a world where online shopping can sometimes lead to disappointment, it's truly refreshing to come across a company that not only meets but exceeds expectations. I extend my heartfelt gratitude to Interflora for their professionalism and reliability. This experience has solidified my trust in their services, and I will not hesitate to recommend them to anyone in need of quality floral arrangements and timely deliveries. Thank you for upholding your end of the deal and making every effort to ensure customer satisfaction. Your consistency shines brightly in the realm of online shopping.
S Sebastián Avilez
163 days ago

Interflora.fr Delivered Pure Floral Bliss!

From the seamless ordering process to the timely delivery of stunning flowers, my experience with Interflora.fr was nothing short of exceptional. I was thrilled to see that the beautiful blooms I had selected mirrored the picture-perfect arrangement on the website. Without a doubt, I'll be returning for more floral delights in the future. Thank you, Interflora.fr, for exceeding my expectations!
S Sebastián Avilez
163 days ago

A Flower-Lover’s Paradise: Interflora.fr

From the moment I navigated to interflora.fr, I knew I was in for a treat. The seamless ordering process, combined with the option to select my preferred delivery date, immediately won me over. And when the doorbell rang on the chosen day, I was ecstatic to find a breathtaking bouquet that mirrored the online image in every detail. Interflora's attention to detail and commitment to customer satisfaction are unparalleled. As a flower enthusiast, I wholeheartedly recommend their services to anyone looking to add a touch of beauty to a special occasion or brighten someone's day. This experience has solidified my loyalty to Interflora.fr, and I can't wait to explore their floral offerings again in the future. Thank you for exceeding my expectations and creating such a memorable moment!
A Anna Marie O Rourke
182 days ago

Absence liverasion

Stunning Floral Service That Exceeded My Expectations As a loyal customer of interflora.fr, I am thrilled to share my exceptional experience with their impeccable service. Living in Rennes, I recently availed their same-day delivery for a special occasion, eagerly anticipating the arrival of a stunning bouquet. However, I was momentarily disheartened upon receiving an SMS informing me of an unexpected delivery issue. To my delight, the customer service promptly addressed the situation, acknowledging the inconvenience caused. They divulged that unforeseen staffing constraints had unfortunately hindered the delivery process. Despite this initial setback, their genuine concern and dedication to rectifying the issue deeply impressed me. Upon reflecting on this experience, I am profoundly appreciative of the transparency and swift communication displayed by the team. Moreover, their sincere apology was coupled with a sincere determination to ensure my satisfaction. It was evident that they valued my patronage, and as a result, they not only offered a gracious alternative but also extended a heartwarming gesture that truly touched my heart. In the end, the artfully arranged bouquet not only arrived promptly but exceeded my expectations in terms of beauty and freshness. This experience reaffirmed my faith in interflora.fr, and I wholeheartedly recommend their services to anyone seeking exceptional floral arrangements coupled with compassionate customer care. Thank you, interflora.fr, for transforming a potential disappointment into a heartwarming affirmation of your unwavering commitment to customer satisfaction. Warm regards,
E Elise Zuidema
228 days ago

They suck

I cannot express enough how delighted I am with my experience using interflora.fr. Everything was delivered right on time, and the recipient was overwhelmed with joy. The customer service was impeccable, and their team went above and beyond to ensure a smooth transaction and a happy customer. The bouquet was even more stunning than I imagined, and the whole process was effortless and enjoyable. I can't thank the team at interflora.fr enough for their professionalism and outstanding service. It's clear that they genuinely care about their customers and the quality of their products. I will definitely be a returning customer and would recommend them to anyone in a heartbeat. Thank you for making a special occasion even more memorable.
E Elise Zuidema
228 days ago

A Blossoming Experience: A Heartfelt Testimonial for interflora.fr

When I ordered flowers from interflora.fr, I expected to surprise my loved one with a beautiful bouquet. Unfortunately, my experience was far from magical. The flowers did not arrive on time, shattering the surprise and causing disappointment. Despite numerous attempts to contact customer service, I was met with unavailability and delayed responses, adding to my frustration. After reaching out on various platforms, including email, Facebook, and Instagram, I was informed that the bouquet would be delivered late, forcing me to ask the recipient to collect her own birthday flowers. The lack of responsibility and accountability from the customer service team only added to the ordeal, making it clear that my concerns were not a priority. In the end, the difficulty in obtaining a refund highlighted the company's lack of regard for customer satisfaction. It was disheartening to see such a renowned brand fall short in delivering on its promises and providing adequate support in times of need. Despite my negative experience, I hope that interflora.fr will take this feedback constructively and strive to improve their services for future customers. A heartfelt gesture can truly make a difference, and I believe that with the right approach, interflora.fr can once again bloom into a reliable and customer-centric floral service provider.
F frederic mendes
284 days ago

Effortless Delight in Every Delivery

When I discovered interflora.fr, I never imagined how effortless it would be to bring joy to someone's day. With just a few clicks, I was able to select a stunning bouquet and have it delivered to my friend's doorstep in a matter of minutes. The website's user-friendly interface made it a breeze to navigate through the wide selection of vibrant flowers, each more beautiful than the last. From classic roses to exotic orchids, the options seemed endless, ensuring that I could find the perfect arrangement for any occasion. What truly amazed me was the seamless delivery process. Not only did the bouquet arrive on time, but the presentation was impeccable, exceeding all expectations. The sheer delight on my friend's face was a testament to the quality and thoughtfulness that interflora.fr puts into every delivery. I cannot recommend interflora.fr enough for anyone seeking to brighten someone's day with a thoughtful gesture. It has become my go-to for every special moment, and I am consistently impressed by the effortless delight it brings to both the recipient and myself.

Introduction:

Interflora.fr is a popular online floral delivery service in France. With a vast selection of bouquets and arrangements for various occasions, Interflora.fr aims to bring joy and beauty through the art of floral gifting. This editorial review will provide a comprehensive analysis of the website, covering different aspects such as user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- Wide selection of exquisite floral arrangements for all occasions. - Reliable delivery service across France. - Easy-to-use website interface facilitates hassle-free ordering. - High-quality flowers and attractive designs. - Dedicated customer service team available for assistance. - Secure payment options to ensure a safe transaction. - Regular promotions and discounts that offer value for money. - Positive reputation built on trust and customer satisfaction.

Cons:

- Some customers have reported delays in delivery on rare occasions. - Limited customization options for bouquets. - Prices may be higher compared to local florists. - Limited availability of certain flowers based on seasonal variations.

User Experience:

Interflora.fr provides a user-friendly experience with its well-organized website layout and intuitive navigation. Users can easily browse through different categories of bouquets and arrangements, filter options based on occasion or price range, and add desired products to their cart with convenience. The website offers a seamless ordering process, ensuring a smooth user experience from start to finish.

Pricing and Value for Money:

While Interflora.fr may have slightly higher prices compared to local florists, it is important to recognize the value for money it offers. The premium quality of flowers, expert floral arrangements, and reliable delivery service justify the pricing. Furthermore, regular promotions, discounts, and loyalty programs enhance the value for money by providing customers with cost-effective options.

Customer Service:

Interflora.fr prides itself on its dedicated customer service team, which is available to assist customers with any queries or concerns. The support team is responsive and strives to provide satisfactory solutions to ensure a positive customer experience. Interflora.fr values customer satisfaction and promptly addresses any issues that may arise during the ordering and delivery process.

Product Quality and Selection:

Interflora.fr is renowned for its high-quality floral products. Customers can expect fresh and vibrant flowers, expertly arranged into visually appealing bouquets and arrangements. The selection is extensive, covering a wide range of occasions such as birthdays, anniversaries, weddings, and condolences. From classic roses to exotic blooms, Interflora.fr offers a diverse assortment of floral choices.

Website Usability:

The Interflora.fr website is designed for optimal usability. With its clean layout, clear product images, and detailed descriptions, customers can easily find and select their desired floral arrangements. The website's search and filter options simplify the browsing process, allowing users to quickly locate products based on specific preferences. Navigation is hassle-free, ensuring a seamless shopping experience.

Returns and Exchanges:

Interflora.fr has a customer-friendly returns and exchanges policy. In case of any issues with the delivered products, customers can contact the support team to arrange for replacements or refunds. The company aims to provide a satisfactory resolution to ensure customer satisfaction.

Promotions and Discounts:

Interflora.fr regularly offers promotions and discounts to provide customers with added value. Customers can take advantage of these offers to save on their floral purchases without compromising on quality. The website prominently displays ongoing promotions, making it easy for customers to avail themselves of the current discounts.

Reputation:

Interflora.fr has established a positive reputation based on its long-standing presence in the floral delivery industry in France. The company is widely trusted for its reliability, high-quality products, and excellent customer service. Interflora.fr has garnered a loyal customer base and maintains a strong reputation for delivering beautiful floral arrangements with utmost professionalism.

Payment Options:

Interflora.fr offers secure payment options to ensure a safe and convenient transaction process. Customers can choose from various payment methods, including credit/debit cards and online payment platforms, providing flexibility and ease of use.

Loyalty Programs:

Interflora.fr rewards customer loyalty through its loyalty programs. These programs enable regular customers to accumulate points with each purchase, which can be redeemed for exclusive discounts or benefits. Loyalty programs enhance the overall customer experience and provide additional value for continued patronage.

Customer Reviews:

Customer reviews play a crucial role in evaluating a company's performance. Interflora.fr values customer feedback and actively encourages customers to leave reviews. The website features a section dedicated to customer reviews, enabling potential customers to gain insights from the experiences of others.

Community Involvement:

Interflora.fr actively engages in community involvement by partnering with various social initiatives and charitable organizations. The company recognizes the importance of giving back and participates in events and causes that promote social well-being and environmental sustainability.

Shipping and Costs:

Interflora.fr offers reliable and timely shipping services across France. The website provides clear information regarding shipping costs, ensuring transparency for customers. Customers can choose from different delivery options based on their preferred date and time, thus accommodating their specific requirements. In conclusion, Interflora.fr emerges as a trustworthy and reliable online floral delivery service in France. With its wide selection of high-quality floral arrangements, user-friendly website, dedicated customer service, and attractive promotions, Interflora.fr offers a valuable and convenient way to brighten someone's day with the gift of flowers.