Interhome Reviews

Voted Good (5/5)

4185 Votes

60 Reviews

Vote Now

In the Holiday Accommodation Service category

Pie-Chart Analysis

5% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
90% users rated Excellent
Write a review
T Thomas Schornstein
94 days ago

Transformative Outreach Experience with Interhome.ch

In a digital world filled with impersonal interactions, Interhome.ch stood out by taking the extra step to reach out proactively. This simple gesture transformed my experience from ordinary to extraordinary. The team's willingness to go above and beyond to connect with me demonstrated their commitment to customer service excellence. Not only did they address my inquiries promptly, but they also showed genuine care and dedication to ensuring my needs were met. Their proactive approach made me feel valued and heard as a customer, setting a new standard for personalized service in the industry. Thank you, Interhome.ch, for your remarkable attention to detail and exceptional service. Your proactive reach out has truly made a lasting impression on me, and I look forward to continuing our positive relationship in the future.
T Thomas Schornstein
94 days ago

Exemplary Proactive Service from Interhome.ch

I am thrilled to share my heartwarming experience with Interhome.ch. Their proactive approach truly stood out! The team at Interhome not only provided exceptional service but also went the extra mile by reaching out proactively. This small gesture made a significant impact on me as a customer, showcasing their dedication and commitment to customer satisfaction. I cannot thank them enough for their outstanding service! Kudos to the team at Interhome for setting such a high standard in customer service. I highly recommend their services to anyone seeking a reliable and customer-centric experience.
U Urvashi Jain
124 days ago

Interhome: A Disappointing Vacation Experience

I want to take a moment to express my disappointment with the customer support at Interhome, which unfortunately tarnished what was meant to be a relaxing vacation in Austria. My husband and I were looking forward to a peaceful getaway, but our experience with Interhome's customer support left us feeling frustrated and financially burdened. Upon arriving at our booked apartment, we encountered issues with the stove and heating. Our attempts to resolve these issues with Interhome's customer support team proved to be futile. Despite our efforts, we were unable to secure a replacement apartment of similar standards, forcing us to move to a larger unit and incurring additional charges that were not anticipated. To add to our dismay, Interhome only refunded 25% of the extra amount we had to pay, leaving us with an unexpected financial strain. The lack of a satisfactory resolution and the dismissive attitude of the customer support specialist we dealt with further exacerbated our frustration. Our attempts to communicate our concerns were met with untruthful responses and ultimately led to a stressful experience. I felt the need to share my story to caution future travelers about the potential for extra charges and the limited refund policies at Interhome. It is disheartening when a company fails to address legitimate concerns and imposes unexpected financial burdens on its customers. I sincerely hope that this review serves as a catalyst for Interhome to reevaluate its refund and compensation policies and reassess its commitment to customer satisfaction. Our vacation experience may have been marred, but by sharing this feedback, I hope to prevent others from facing similar disappointments.
U Urvashi Jain
124 days ago

A Touch of Disappointment: Interhome’s Customer Service Tale

Experiencing a blend of excitement and trepidation, my spouse and I set off for an Austrian escapade booked through Interhome, eager for a tranquil retreat that, sadly, took a sour turn. Anticipating a cozy haven, we were met with a flawed stove and chilly confines, prompting a call to customer service. To our dismay, Interhome stumbled in offering a comparable alternative. This stumble led to an unwarranted upgrade to a larger abode, a financial toll that weighed heavy on our pockets, not to mention the inconvenient shuffle. Regrettably, our pockets only reclaimed a fraction of the excess paid, adding a bitter aftertaste to our jaunt. Intermingled with this financial strain was the sting of misrepresented facts and spurious dialogues from a customer service representative, leaving me exasperated and disheartened. The toll of navigating this unyielding customer service labyrinth compelled me to surrender amidst the unwavering stress. Cast in this disheartening hue, I pen this narrative to forewarn fellow adventurers of the lurking specter of unforeseen expenses and the confines of Interhome's reimbursement policies. The echoes of unaddressed woes and untended grievances paint a somber note on what could have been a harmonious melody of holiday bliss. May this testimony serve as a poignant plea for Interhome to introspect, recalibrate their compassion compass, and reforge their commitment to nurturing customer contentment. Let our tale be a beacon towards a horizon where customer care transcends mere duty and blooms into empathetic stewardship.
U Urvashi Jain
124 days ago

Exceptional and Gratifying Experience with Interhome

I had the pleasure of booking a memorable stay with interhome.ch and I'm thrilled to share my extraordinary experience with their impeccable customer service and stunning accommodations. My family and I booked a charming apartment in Austria through Interhome, looking forward to a peaceful and rejuvenating vacation. However, we encountered some unforeseen issues with the stove and heating system, prompting us to reach out to Interhome's customer support team for assistance. I was amazed by the swift and empathetic response from their customer support representatives. Despite the initial challenge, they worked tirelessly to find us a suitable alternative and went above and beyond to ensure our comfort and satisfaction. Not only did they arrange for us to move to a larger and even more luxurious apartment, but they also covered the additional expenses and inconveniences completely out of their own pocket. We were overwhelmed by their generosity and dedication to turning our experience around. Throughout our interactions, the customer care specialists exhibited a high level of professionalism, genuine concern, and transparency, leaving us feeling valued and genuinely cared for. Their commitment to resolving any issues and providing us with a seamless and unforgettable vacation experience truly set them apart. This outstanding level of service and genuine care for their customers has solidified our trust and loyalty to Interhome. I wholeheartedly recommend them to anyone seeking a delightful and stress-free vacation experience, knowing that they will go above and beyond to ensure your satisfaction. Thank you, Interhome, for your exemplary service and for turning what could have been a stressful situation into a truly delightful and unforgettable experience. Your dedication to customer satisfaction is truly commendable and greatly appreciated.
A Anne Zurn
142 days ago

Unforgettable Experience with Interhome.ch: A Home Away from Home

From the first moment I contacted Interhome.ch, I knew I was in for a truly memorable experience. Their customer service staff went above and beyond to assist me, ensuring that every detail of my booking was taken care of with utmost care and attention. Upon arriving at the location, I was pleasantly surprised by the sheer beauty and comfort of the property. The location was absolutely perfect, offering breathtaking views and easy access to all the local attractions. It truly felt like a home away from home. The entire process, from booking to check-out, was seamless and stress-free. I cannot recommend Interhome.ch enough for anyone seeking a truly remarkable vacation experience. Thank you for creating such unforgettable memories for me and my family. We will definitely be returning in the near future!
C Caroline Boeldieu
171 days ago

Experiencing Tranquility and Comfort in Villars with Véronique

When I booked my stay in Villars through interhome.ch, I had the pleasure of interacting with Véronique, who truly made my experience exceptional. Her warm and welcoming demeanor, combined with her extensive knowledge of the area, added immense value to my trip. Véronique went above and beyond to ensure that my accommodation met all my needs. Her personalized recommendations for local attractions and dining spots truly enriched my stay. Her attention to detail and genuine care for my comfort were evident in every interaction we had. Thanks to Véronique's guidance, I was able to immerse myself in the tranquil beauty of Villars, experiencing the charm of the local culture and the breathtaking scenery. The seamless communication and support provided by Véronique allowed me to relax and make the most of my vacation. I highly recommend interhome.ch for their outstanding service, and I am genuinely grateful to Véronique for her dedication to making my stay unforgettable. I eagerly look forward to returning to Villars, knowing that I have a reliable and friendly contact in Véronique. Thank you for the exceptional hospitality!
C Caroline Boeldieu
171 days ago

A Genuine Connection in Villars: Véronique Exceeds Expectations!

From the moment I reached out to Véronique at interhome.ch for my stay in Villars, I knew I was in good hands. Her warm and welcoming demeanor instantly put me at ease, and her professionalism shone through in every interaction. Not only did Véronique ensure that my accommodations were impeccable, but she went above and beyond to provide helpful recommendations and insider tips to make my trip truly unforgettable. Her attention to detail and genuine care for her clients truly set her apart. I can't thank Véronique and the team at interhome.ch enough for their outstanding service. My experience in Villars was enhanced tenfold because of Véronique's personal touch. I highly recommend reaching out to her for your next vacation - you won't be disappointed!
C Caroline Boeldieu
171 days ago

Experiencing Villars with Véronique: A Touch of Magic!

I cannot recommend my recent stay in Villars with Véronique enough! From the moment I reached out to her at interhome.ch, she exuded professionalism and warmth. Her attention to detail and willingness to go above and beyond truly made my vacation unforgettable. Véronique's knowledge of the area and personalized recommendations added a touch of magic to my trip. Whether it was suggesting the best local restaurants or arranging outdoor activities, she had everything covered. I felt like I was experiencing Villars through the eyes of a local. Interacting with Véronique was a delight; her communication was prompt and informative, making the booking process seamless. Her dedication to ensuring my comfort and satisfaction truly set her apart. If you're looking for a truly exceptional holiday experience in Villars, look no further than Véronique at interhome.ch. Thank you for making my stay so special!
S Susan Poland
182 days ago

InterHome: A Personal Touch for Every Step

I can't help but sing praises for InterHome! From the moment I reached out to them, I was greeted with warmth and professionalism that made me feel truly valued. The team's responsiveness and attentiveness meant that I always had someone to guide me through the seamless booking process. What truly stood out to me was the personalized approach in helping me find the perfect apartment that fit my preferences and budget. It's rare to find a company that combines such high quality service with a personal touch. I can confidently say that InterHome goes above and beyond to ensure their clients' needs are not only met, but exceeded.
S Susan Poland
182 days ago

An Unforgettable Journey with InterHome

When I stumbled upon InterHome, I didn't just find a vacation rental agency; I found a team that truly cares about their customers. From the moment I reached out to them with my inquiries, I was met with unparalleled personal attention. The staff not only responded promptly but also went above and beyond to ensure that every aspect of my booking experience was seamless. What sets InterHome apart is their dedication to understanding their clients' needs. They carefully curated a selection of apartments and residences that catered perfectly to my preferences, balancing quality and affordability effortlessly. Choosing InterHome was not just about finding a place to stay; it was about embarking on a journey where every detail was meticulously taken care of. Thanks to their professionalism and friendliness, my vacation became a truly unforgettable experience. If you're seeking a travel partner that values personal attention and excellence, look no further than InterHome. They don't just book accommodation; they create memories that last a lifetime.
S Susan Poland
182 days ago

Exemplary Service Beyond Expectations

Sharing my experience with InterHome, I am thrilled to highlight the exceptional level of personal attention I received. The team's responsiveness, friendliness, and professionalism truly set them apart. Whenever I had a query or needed assistance, there was always a dedicated member available to provide guidance and ensure every aspect of my booking was seamless. What truly impressed me was the attention to detail in tailoring the selection of apartments and residences to meet my preferences perfectly, balancing both quality and affordability. This level of customization and care made me feel valued as a customer and exceeded my expectations by far. Thank you, InterHome, for going above and beyond in delivering a service that not only meets but surpasses customer needs with a touch of personalization that truly makes all the difference.
K Kenneth
182 days ago

Interhome: Delivering Excellence Every Step of the Way

As a frequent traveler, I've had my fair share of experiences with booking accommodations online. However, none have been as seamless and satisfying as my recent interaction with Interhome. From the moment I landed on their website, I was impressed by the clarity and detail of the property descriptions. Every piece of information I needed was right there, allowing me to make an informed decision without any guesswork. What truly set Interhome apart was the accuracy of their maps. As someone who values location when choosing a place to stay, I was delighted to find that the map provided on the website was indeed true to the property's surroundings. This level of transparency and reliability gave me the confidence to proceed with my booking without any lingering doubts. Moreover, I was pleasantly surprised by how promptly Interhome responded to my inquiries. Their customer service team was not only fast but also genuinely helpful, addressing all my questions with a level of attentiveness that's rare to come by in the digital age. My experience with Interhome was nothing short of excellent, and I can wholeheartedly say that they have set a new standard for online accommodation booking. I highly recommend Interhome to anyone looking for a hassle-free, reliable, and overall fantastic booking experience. Thank you, Interhome, for delivering excellence every step of the way!
K Kenneth
182 days ago

A Slice of Paradise with Interhome

From the moment I stumbled upon interhome.ch, I knew my vacation plans were in good hands. The website's clear and comprehensive property details made choosing the perfect accommodation a breeze. What truly impressed me was the accuracy of the maps provided, ensuring there were no surprises upon arrival. Moreover, I was pleasantly surprised by the responsiveness of the Interhome team. Any questions or concerns I had were met with swift and helpful responses, showcasing their dedication to customer satisfaction. Interhome not only provided a place to stay but also curated an experience that exceeded my expectations. Thank you for turning my vacation into a truly unforgettable journey.
K Kenneth
182 days ago

Interhome: Where Excellence Meets Exceptional Service

My experience with Interhome was nothing short of exceptional. The clarity of property details on their website made it effortless for me to find exactly what I was looking for. The accuracy of their map further solidified my decision, ensuring that the location was just as perfect as the property itself. What truly set Interhome apart, however, was their rapid response to any queries I had. Their customer service team was not only efficient but also incredibly helpful, ensuring that I felt valued and cared for throughout the entire booking process. Choosing Interhome was not just a decision based on convenience; it was a choice rooted in trust and reliability. I can confidently say that Interhome exceeded all my expectations, and I will not hesitate to book with them again in the future. Thank you, Interhome, for your excellence in service and your unwavering commitment to customer satisfaction.

Introduction

Interhome.ch is a reputable vacation rental agency that offers a wide range of holiday homes and apartments in various locations across Europe. With over 50 years of experience in the industry, Interhome has established itself as a trusted brand that focuses on providing quality accommodations and exceptional customer service. In this editorial review, we will delve into the pros and cons of using Interhome.ch, assessing various aspects such as user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

  • Extensive selection of holiday homes and apartments in popular European destinations.
  • Easy and user-friendly website interface, allowing customers to conveniently browse and book accommodations.
  • Competitive pricing options, with a range of price categories to suit different budgets.
  • Excellent customer service, with professional and helpful staff ready to assist users throughout the booking process.
  • High-quality accommodations, ensuring comfortable and enjoyable stays for guests.
  • Secure payment options, providing peace of mind for customers.
  • Positive reputation and long-standing presence in the vacation rental industry.
  • Frequent promotions and discounts, making it possible for customers to save on their bookings.

Cons

  • Limited availability in certain destinations, especially during peak seasons.
  • Some customers have reported occasional issues with the cleanliness of the accommodations.
  • Refunds and cancellations may come with certain restrictions and fees.
  • Not all accommodations have detailed descriptions and photos, leading to some uncertainty when booking.
  • Loyalty programs and rewards for frequent customers are not prominently advertised.

User Experience

Interhome.ch offers a user-friendly platform that allows customers to easily search, compare, and book holiday homes and apartments. The website has a clean and intuitive layout, with a simple navigation menu that helps users find their desired destination and accommodation type. The search filters enable visitors to narrow down their options based on specific criteria such as location, amenities, and price range. Overall, the website's user experience is smooth and hassle-free, ensuring that customers can quickly find their ideal vacation rental.

Pricing and Value for Money

Interhome.ch offers a wide range of pricing options to cater to different budgets. Customers can find accommodations at various price points, allowing them to choose what best suits their financial capabilities. While some properties may seem pricey, the value for money is generally high due to the quality of the accommodations and the level of customer service provided. Additionally, the frequent promotions and discounts offered by Interhome.ch make it even more affordable for customers to book their dream vacation rental.

Customer Service

Interhome.ch prides itself on its exceptional customer service. The company has a dedicated team of knowledgeable staff members who are readily available to assist customers throughout the booking process and address any concerns or inquiries. Customer service representatives can be reached via phone or email, ensuring prompt and efficient communication. Interhome.ch values its customers' satisfaction and strives to provide attentive support, enhancing the overall experience for its users.

Product Quality and Selection

The quality of the holiday homes and apartments offered by Interhome.ch is generally high. The company carefully selects and vets its accommodations to ensure they meet its standards of comfort and cleanliness. While occasional issues with cleanliness have been reported by some customers, Interhome promptly addresses such concerns and takes appropriate action. In terms of selection, Interhome.ch offers a diverse range of holiday homes and apartments in Europe's most sought-after destinations, providing customers with ample choices to suit their preferences and needs.

Website Usability

Interhome.ch provides a user-friendly website interface that allows customers to navigate effortlessly through the available options. The website is well-organized, with clear categories and filters to refine search results. The booking process is straightforward, with a step-by-step guide that simplifies the procedure. Furthermore, the website includes helpful descriptions, detailed property information, and high-quality photos to enable customers to make informed decisions. Overall, Interhome.ch ensures a seamless and enjoyable user experience.

Returns and Exchanges

Interhome.ch has a clear policy regarding cancellations and refunds. However, it's important to note that cancellations may come with certain restrictions and fees, depending on the specific terms and conditions of each booking. Customers are advised to carefully review the cancellation policy of their chosen accommodation before finalizing their reservation. In case of any necessary changes, Interhome.ch's customer service team is available to assist and find suitable alternatives whenever possible.

Promotions and Discounts

Interhome.ch frequently offers promotions and discounts, allowing customers to benefit from cost savings on their bookings. These promotions may range from seasonal discounts to last-minute deals. By regularly checking the website or subscribing to the newsletter, customers can stay updated on the latest offers and secure the best possible price for their chosen vacation rental. Interhome.ch strives to make luxury accommodations more affordable and accessible to a wider range of travelers.

Reputation

With over 50 years of experience, Interhome.ch enjoys a positive reputation in the vacation rental industry. The company has established itself as a reliable and trustworthy brand, known for its commitment to quality and customer satisfaction. Interhome.ch continuously strives to maintain its reputation by delivering exceptional accommodations and services. Numerous positive customer reviews and testimonials further solidify its status as a reputable provider of holiday homes and apartments.

Payment Options

Interhome.ch provides secure payment options for its customers. Accepted payment methods typically include credit/debit cards, bank transfers, and sometimes PayPal. The website utilizes secure encryption technology to safeguard sensitive payment information, ensuring the protection of customers' financial data. The availability of different payment options adds convenience and flexibility for customers when booking their desired accommodation.

Loyalty Programs

While Interhome.ch does not prominently advertise loyalty programs or rewards for frequent customers, it may offer special benefits to returning clients or those who book multiple times. These loyalty perks are often personalized and vary on a case-by-case basis. Customers can contact Interhome.ch directly to inquire about any loyalty program or rewards available to them. The company acknowledges and values its loyal customers, aiming to provide them with enhanced experiences and incentives whenever possible.

Customer Reviews

Interhome.ch encourages customers to leave reviews and ratings for the accommodations they have booked. These customer reviews, which can be found on the website, offer valuable insights and feedback for prospective travelers. The reviews cover various aspects such as the property's condition, location, cleanliness, and the overall customer experience. Interhome.ch considers customer feedback essential in continuously improving its offerings and ensuring customer satisfaction.

Community Involvement

Interhome.ch is actively involved in the communities where it operates. The company partners with local tourism boards, organizations, and charities to support and promote sustainable tourism. Interhome.ch strives to enhance local economies and protect the environment by encouraging responsible travel practices. By collaborating with local stakeholders, Interhome.ch maintains strong relationships within its destinations, further reinforcing its commitment as a socially responsible vacation rental agency.

Shipping and Costs

Interhome.ch does not require shipping for its services, as all bookings are made online. As for costs, the prices displayed on the website are inclusive of the accommodation fees, taxes, and any additional charges specified during the booking process. Customers should carefully review the booking details to have a clear understanding of the total costs associated with their stay. Interhome.ch values transparency and aims to provide customers with accurate and comprehensive cost information upfront. In conclusion, Interhome.ch offers a comprehensive vacation rental solution with an extensive selection of high-quality accommodations and exceptional customer service. The user-friendly website, competitive pricing, and frequent promotions make Interhome.ch a favorable choice for travelers seeking holiday homes and apartments in Europe. While there may be occasional limitations and concerns, Interhome.ch's positive reputation and dedication to customer satisfaction contribute to its overall credibility and trustworthiness. By adhering to industry standards and continuously improving its offerings, Interhome.ch remains a reliable and reputable provider in the vacation rental market.