Interrail Reviews

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40 Reviews

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In the Travel & Vacation category

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48% users rated Excellent
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D David
63 days ago

Going the Extra Mile: A Seat Reservation Success Story with

As a frequent traveler, the ability to reserve a seat is crucial for a smooth journey. When I encountered a hiccup with my seat reservation on, I was initially worried. However, my concerns were quickly eased when I had the pleasure of interacting with the exceptional customer service agent, Nathalie. Nathalie went above and beyond to assist me with my seat reservation issue. Her professionalism, patience, and dedication truly stood out. She listened attentively to my concerns, swiftly identified the problem, and efficiently resolved it, ensuring that I could embark on my journey with peace of mind. Thanks to Nathalie's outstanding support, what could have been a stressful situation turned into a positive and memorable experience. I was impressed not only by the prompt resolution of my issue but also by the genuine care and personalized attention I received.'s commitment to customer satisfaction, as exemplified by Nathalie's exemplary customer service, has truly won me over. I highly recommend to fellow travelers seeking a reliable and customer-centric service for their train travel needs. In a world where exceptional customer service is a rarity, and Nathalie have set a shining example of how going the extra mile can make all the difference. Thank you,, for turning a potential mishap into a delightful journey.
J Joanne Ashford-Cox
63 days ago

Unparalleled Support and Detailed Responses Make Eurail Stand Out!

Embarking on our upcoming journey with Eurail had us filled with excitement but also a myriad of questions. The team at Eurail, however, swiftly alleviated all our concerns with their exceptional customer service. Each query we had was met with detailed and thorough responses, showcasing their dedication to ensuring our trip would be nothing short of amazing. We are beyond delighted with the level of support we have received and cannot wait to experience the journey they have helped us plan. Eurail truly stands out with their commitment to customer satisfaction!
S Saskia
64 days ago

Exceptional Customer Service: Prompt Responses and Efficient Solutions

My experience with has been nothing short of extraordinary. Countless times, I've faced train delays and each time, their team has been quick to respond, usually within minutes. Not only did they address my concerns promptly, but they also went above and beyond by offering compensation. What truly amazed me was that the compensation was processed swiftly, reflecting in my bank account on the very same day. I am incredibly grateful for such efficiency and dedication to customer satisfaction. The level of service provided by Interrail sets a benchmark that I have yet to see matched by any other company. Thank you for the exceptional support!
N Nicolas
67 days ago

Exemplary Email Support Creates Peace of Mind

My experience with left me impressed with their customer service, particularly their email support system. Despite the initial confusion surrounding seat bookings, the prompt and high-quality assistance I received via email instantly reassured me. I encountered an issue with the name on our passes due to an error made by the gift giver. However, thanks to Mansur from the Eurail Customer Service Team, the problem was efficiently resolved almost in real-time. His swift action and professionalism truly saved the day, leaving me wholly satisfied and grateful for such exemplary support.
B Broes Laekeman
67 days ago

A Life-Changing Travel Companion!

When I stumbled upon, I was intrigued by the concept of seamless travel planning. Little did I know that it would become my go-to travel companion for all my adventures. The flexibility and user-friendliness of the application are unparalleled – making it a breeze to navigate through different destinations and plan the perfect itinerary. What truly sets apart is their exceptional customer support. The team is not only fast in their responses but also incredibly friendly and helpful. Whether I had a question about booking tickets or needed guidance on the best routes, they were always there to assist me every step of the way. Thanks to Interrail, my travel experiences have been elevated to a whole new level. I now have the confidence to explore new destinations and create lasting memories without any travel-related stress. I can wholeheartedly say that has become an integral part of my travel routine, and I look forward to using it for many more adventures in the future. I would certainly recommend it to all travel enthusiasts out there!
L Lars de Jonge
72 days ago

Empathetic Support and Seamless Solutions

Embracing the world of Interrail can feel like stepping into a labyrinth of unknowns, but my experience with's customer service was an absolute game-changer. Faced with a perplexing seat booking dilemma for my journey to London, I turned to their support team for guidance. To my surprise, within a mere day, I received a comprehensive response that not only untangled the booking process but did so with utmost kindness and clarity. Their empathetic approach and unwavering support not only resolved my issue but also left me feeling valued and empowered. Thank you,, for exemplifying exceptional customer service and turning what could have been a frustrating ordeal into a delightful experience.
I Isobel Robinson
73 days ago

Exceptional Support: How Saved My Travel Plans

Let me tell you about my recent experience with and why I am so impressed with their customer service. When I encountered a frustrating issue while trying to reserve a seat on Eurostar due to a technical glitch preventing me from entering my mobile number in the correct format, I was initially disheartened. The chatbot, though well-intentioned, could not assist in resolving my problem. Determined not to give up, I reached out to their customer service team for help. To my relief, I was swiftly connected with a real person who not only understood my predicament but also promptly fixed the issue, ensuring that my travel plans were back on track. The efficiency and kindness displayed by the customer service representative truly saved the day for me. Thanks to their prompt action and dedication to resolving my problem, I was able to proceed with my seat reservation hassle-free. With such exceptional support, has undoubtedly won me over as a loyal customer. I cannot express enough gratitude for the outstanding assistance I received in ensuring my journey went smoothly. Kudos to for their commitment to providing top-notch service when it matters most.
H Harshitha Chowdary Thota
73 days ago

Embarking on a Dream Journey with Interrail: A Testimonial of Affordable Wanderlust

In a world filled with wonder and discovery, Interrail emerges as a beacon of affordable travel through Europe's picturesque landscapes. An online oasis brimming with possibilities, captured my heart and ignited my passion for exploration. From the moment I stumbled upon Interrail, I knew I had found my ticket to adventure. The process of purchasing a pass was seamless, a testament to the platform's user-friendly interface and commitment to customer satisfaction. The ease with which I navigated through the website and secured my tickets spoke volumes about Interrail's dedication to providing a stress-free experience for travelers. As I embarked on my journey through Europe with my family by my side, every moment felt like a cherished memory in the making. From the vibrant streets of Barcelona to the charming canals of Amsterdam, Interrail enabled us to traverse the continent with unparalleled ease and convenience. The freedom to hop on and off trains at our leisure added a sense of spontaneity to our travels, allowing us to embrace the serendipitous moments that make exploration truly magical. However, what truly set Interrail apart was their exceptional customer care. Every query, no matter how trivial, was met with a prompt and accommodating response. The dedicated team behind the scenes ensured that our travel experience remained seamless and stress-free, turning potential obstacles into mere stepping stones on our journey. In conclusion, my experience with Interrail was nothing short of extraordinary. It redefined the way I perceive travel, transforming it from a distant dream into a tangible reality. For anyone seeking to immerse themselves in the beauty of Europe without breaking the bank, I wholeheartedly recommend Interrail as the ultimate travel companion. Thank you, Interrail, for making my travel dreams come true. 🌍✨
H Hazel
74 days ago

Above and Beyond: A Testament to Exceptional Service

Experiencing outstanding customer service is rare these days, but my encounter with was nothing short of extraordinary. From the moment I reached out with my query, their team's responsiveness was unparalleled. Not only did they promptly address my concerns, but they also kept me updated throughout the entire resolution process. I was pleasantly surprised by the swiftness of their actions and the positive outcome that followed. The level of care and attention they showed me truly sets them apart from the rest. This experience has undoubtedly redefined my expectations of online customer service. Thank you,, for going above and beyond.
C Carolyn Latham
75 days ago

An Unforgettable Journey with Interrail – A Pensioner’s Tale of Ease and Support

Embarking on my Interrail adventure was a leap out of my comfort zone, but the experience exceeded all my expectations. Navigating the digital ticketing system seemed daunting at first, but thanks to the user-friendly interface of, the process turned out to be surprisingly smooth and enjoyable. One of the initial challenges I faced was toggling between the Interrail app and to reserve seats. However, with a bit of practice, I found my way around effortlessly. The convenience of accessing train schedules swiftly proved to be a lifesaver, eliminating any uncertainties and allowing me to plan my itinerary with ease. Despite encountering delays on some of my journeys due to inclement weather, the prompt and efficient customer service provided by Interrail was a source of reassurance. Their swift response and assistance in terms of compensation reflected a genuine commitment to passenger satisfaction, turning what could have been a setback into a moment of commendable support. Interrail not only facilitated my travels but also enriched my overall experience, leaving me with cherished memories and a profound sense of gratitude for their unwavering assistance. My journey with Interrail was not just about reaching destinations; it was about the seamless blend of convenience, support, and the joy of exploration that made every moment truly unforgettable.
A Abbey
75 days ago

Exemplary Customer Service: A Beacon of Trust in Traveling

My experience with left me in awe of their exceptional customer service. During my trip with the three-day Switzerland pass, an unexpected encounter with a ticket conductor resulted in a fine. Distressed, I promptly reached out to Interrail and was met with unwavering support. What followed was a shining example of professionalism and care. The team at Interrail provided me with daily updates, ensuring transparency and peace of mind during a stressful situation. Their communication was not only prompt but remarkably clear, guiding me through the process with utmost clarity. Within a remarkably short timeframe, I received a refund for the fine, showcasing their commitment to resolving issues efficiently. This level of dedication and support from Interrail's customer service team truly impressed me. Their swift actions and genuine concern for their customers set them apart as a trustworthy and reliable travel partner. I am grateful for their assistance and commend them for their outstanding service. Thank you, Interrail, for turning a challenging experience into a testament of exemplary customer care.
I Iain
79 days ago

A Heartfelt Journey with Integrity: My Experience with

Embarking on a recent adventure, I encountered unexpected obstacles due to a Eurostar strike. Amidst the chaos, shone like a beacon of humanity and decency. Their swift and compassionate responses stood out amidst the turmoil of travel disruptions. In stark contrast to the dismissive and unhelpful stance of Eurostar, approached the situation with integrity and care. Their dedication to customer service was evident in every interaction. It was a refreshing experience to be treated not just as a passenger, but as a valued individual with unique needs and concerns. From navigating refund processes to addressing queries promptly, exemplified what true customer service should look like. Their professionalism combined with a genuine human touch made all the difference during a stressful time. I am grateful for the exceptional support and understanding received from They turned what could have been a frustrating ordeal into a journey filled with empathy and respect. Thank you,, for being a shining example of integrity in the travel industry.
S Save Dk
79 days ago

Unrivaled Customer Support and Seamless Booking Experience – A Must-Try!

Upon discovering, I was initially hesitant due to a negative review I came across. However, upon giving it a shot, I was pleasantly surprised by the outstanding service and smooth booking process they provided. Their customer support team was exceptional, promptly addressing any concerns or queries I had throughout the entire booking journey. Contrary to the previous review, I did not face any issues with booking trains on their app. In fact, I found it incredibly user-friendly and convenient, allowing me to secure my desired train tickets hassle-free. The pass I purchased offered great value for money, enabling me to explore multiple destinations without breaking the bank. I highly recommend to anyone looking for a convenient and cost-effective way to travel across Europe. Don't miss out on the opportunity to enjoy a stress-free booking experience and exceptional customer service. Trust me; you won't regret it!
E Elaine Whittaker
86 days ago

A Journey Cut Short: My Honest Experience with

After stumbling upon and diving into endless research and excitement for our upcoming adventure, my heart sank with disappointment merely days after purchasing two 1st class 8-trip tickets totaling over €900. The dream of seamless travel quickly shattered when we faced the harsh reality of unavailable train seats, despite our utmost flexibility in dates and times. The frustration peaked as we futilely attempted to secure seats from our local station to Paris, only to find every first-class seat booked on all 12+ departures for the day we desired, leaving us stranded in a sea of unmet expectations. Desperation led us to experiment with different days to no avail, while witnessing booking agencies like Trainline and SNCF effortlessly offer available seats. The inability to plan our meticulously-arranged 6+ destination journey — with reservations, event tickets, and accommodation all intertwined — threatened to derail the entire experience. The subsequent refund process, albeit responsive yet unhelpful, left us with a bitter taste as we only received 85% of the ticket cost back, translating to a financial loss exceeding €130. A noticeable absence of a direct helpline further compounded the sense of alienation and helplessness in this frustrating ordeal. The lingering feeling of being taken advantage of cast a shadow over our once bright anticipation, ultimately leaving a disheartened emoji in its wake. The disappointment lingers, a stark reminder of the importance of reliability and customer-centric service in transforming what could have been a dream journey into a nightmarish ordeal.
D dr fil
94 days ago

An Unforgettable Journey: From Frustration to Resilience

Reflecting on my experience with, I must admit it started on a rocky note. The lack of immediate customer service channels left me feeling abandoned and frustrated. With no telephone support or live chat option, my only lifeline was their slow and unresponsive email system, which seemed to amplify my concerns rather than address them. However, amidst the chaos, something remarkable happened. As I navigated through the challenges and uncertainties, a sense of resilience began to take root within me. Every unanswered email and every unmet expectation became an opportunity to test my patience and resourcefulness. While the cost of my decision to choose may have been higher than expected, the lessons learned along the way were priceless. I discovered the power of perseverance and the importance of thorough research before making a commitment. So, my advice to fellow travelers is this: approach your journey with an open mind and a resilient spirit. While pitfalls may arise, each one is a stepping stone towards personal growth and empowerment. And who knows, your unforgettable journey with might just lead you to unexpected destinations of self-discovery and resilience.

Introduction is a trusted platform that offers European travelers the opportunity to explore the continent by train. With a wide range of options to choose from, provides convenience and flexibility for travelers seeking a multi-country adventure. In this comprehensive review, we will delve into various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive network: offers access to an extensive rail network across Europe, allowing travelers to easily reach their desired destinations.
    • Flexibility: With the flexibility of choosing between various ticket options, travelers can customize their journeys to suit their preferences and itineraries.
    • Convenience: Booking tickets online through eliminates the hassle of standing in long queues at train stations.
    • Travel resources: provides helpful resources such as travel guides, itineraries, and tips, aiding travelers in making the most of their interrail adventure.
  • Cons:
    • Limited availability: While covers a vast rail network, there may be certain routes or destinations that are not included in their offerings.
    • High season constraints: During peak travel seasons, availability and options may be limited, making it challenging to secure preferred train routes or accommodations.

User Experience provides users with a seamless and intuitive experience throughout the booking process. The website's clean and user-friendly interface ensures that travelers can easily navigate through the various ticket options, access relevant information, and complete their bookings efficiently. The search functionality allows users to find suitable routes and schedules, while additional filters enable them to refine their search based on specific preferences. Overall,'s user experience is commendable, providing a hassle-free journey planning experience.

Pricing and Value for Money offers a range of ticket options to cater to different budgets and travel durations. Prices vary depending on factors such as age, number of travel days, and the countries within the chosen pass. While the cost of an interrail ticket may seem higher than individual train tickets, the all-in-one nature of the pass and its flexibility in terms of unlimited train travel outweighs the cost. Travelers can explore multiple destinations without the need to purchase separate tickets, thereby providing excellent value for money.

Customer Service is known for its exceptional customer service. Their dedicated support team promptly assists travelers with any queries or concerns, ensuring a smooth booking process. The customer service representatives are knowledgeable and readily available via multiple communication channels, including phone, email, and live chat. Additionally,'s website provides a comprehensive FAQ section, addressing common questions and providing valuable information on various topics, enhancing the overall customer service experience.

Product Quality and Selection offers a vast selection of passes and tickets, allowing travelers to choose the option that best suits their travel plans. The train services included in the passes are known for their high quality, offering comfort, convenience, and reliable transportation. The website provides detailed information about the various train services and amenities available, enabling travelers to make informed decisions. With, customers can expect excellent product quality and a wide range of options to cater to their individual preferences.

Website Usability's website is designed with a user-centric approach, ensuring ease of use and efficient navigation. The website's intuitive layout allows travelers to locate desired information quickly and seamlessly navigate through the various sections. The booking process is straightforward, guiding users through essential steps and providing clear instructions at each stage. The responsive design of the website ensures optimal performance across different devices, enhancing the overall usability for users accessing from various platforms.

Returns and Exchanges has a well-defined returns and exchanges policy, which enables travelers to make changes or cancel their bookings, subject to certain conditions. While refunds and cancellations are possible within a specified time frame, may charge a fee for such services. It is important for travelers to review the terms and conditions regarding returns and exchanges before making a booking, as specific rules may vary based on the chosen ticket option or pass.

Promotions and Discounts frequently offers promotions and discounts, allowing travelers to save on their interrail adventures. These promotions may include reduced prices, special offers, or added benefits, providing additional value to customers. Travelers can stay updated on the latest promotions by regularly visiting the website or subscribing to their newsletter. By taking advantage of these promotions, customers can make their interrail experience even more affordable and rewarding.

Reputation has a strong reputation as a trusted provider of interrail passes and tickets. With years of experience in the industry, has established itself as a reliable platform for European train travel. Their commitment to providing high-quality services, customer satisfaction, and seamless experiences has garnered positive reviews from countless travelers. The brand's reputation for excellence has made a popular choice among backpackers, families, and solo adventurers exploring Europe by train.

Payment Options offers a variety of payment options to cater to the needs and preferences of its customers. Travelers can make payments via major credit or debit cards such as Visa, Mastercard, and American Express. Additionally, also accepts some alternative payment methods, including PayPal, ensuring a convenient and secure payment process. The availability of multiple payment options further enhances the user experience and accommodates a wide range of travelers.

Loyalty Programs currently does not offer a specific loyalty program; however, frequent travelers can still benefit from the flexibility and cost savings provided by interrail passes. By utilizing for multiple journeys or referring friends to the platform, customers can indirectly enjoy loyalty rewards by maximizing their interrail experiences. While a dedicated loyalty program would add value to the platform,'s existing offerings are already quite enticing for travelers seeking cost-effective and convenient train travel.

Customer Reviews has received overwhelmingly positive reviews from its customers, highlighting the platform's reliability, convenience, and excellent service. Travelers have appreciated the flexibility of interrail passes, allowing them to embark on unforgettable journeys across Europe. Customer reviews often emphasize the ease of booking, the helpfulness of the support team, and the overall seamless experience provided by These positive reviews serve as a testament to the platform's dedication to customer satisfaction and its commitment to delivering exceptional train travel experiences.

Community Involvement actively engages with the travel community, fostering a sense of inclusivity and shared experiences. The platform maintains an active presence on social media channels, including Facebook, Instagram, and Twitter, where they share travel inspiration, valuable tips, and updates on promotions. By encouraging travelers to share their interrail experiences or tag in their posts, the brand facilitates a vibrant community of like-minded individuals, united by their passion for train travel and exploration.

Shipping and Costs provides electronic tickets, eliminating the need for physical shipping. Once a booking is made, travelers receive their tickets via email, ensuring instant delivery and eliminating any shipping costs. This electronic ticketing system is not only environmentally friendly but also contributes to the convenience and efficiency of's overall service. By eliminating the need for physical shipping, reduces unnecessary expenses, making train travel even more accessible and cost-effective for travelers.

In conclusion, is a reliable platform that offers an excellent way to explore Europe by train. With its extensive network, user-friendly interface, high-quality services, and positive customer reviews, proves to be a trustworthy choice for travelers seeking memorable interrail adventures. By providing flexibility, valuable resources, and exceptional customer service, ensures that every journey is hassle-free and enjoyable. Whether you're a backpacker, a family, or an individual seeking to uncover the beauty of Europe, offers an enticing and convenient solution to make your dreams come true.