Intheswim Reviews

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40 Reviews

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Why You Should Think Twice Before Purchasing from intheswim.com

As a former customer of intheswim.com, I feel it's my responsibility to share my disappointing experience with others. I recently placed an order for two items, only to receive one and be charged for both. What should have been a straightforward transaction turned into a frustrating ordeal as I now find myself working tirelessly to get my hard-earned money back. If you're considering making a purchase from intheswim.com, I urge you to proceed with caution. My experience has left me feeling disillusioned and inconvenienced, and I would hate for anyone else to go through the same ordeal. Vigilance is key when it comes to online shopping, and unfortunately, intheswim.com has left me with a bitter taste in my mouth.

Rescued by QualityServicePoolSupplies.com!

After a frustrating experience with another online pool supply store, I stumbled upon QualityServicePoolSupplies.com, and what a breath of fresh air it was! I had ordered two items from the previous website, only to receive one and be wrongly charged for both. Cue the headache of trying to get my money back... Thankfully, my luck changed when I found QualityServicePoolSupplies.com. Not only did they have the products I needed in stock, but their customer service went above and beyond to ensure a smooth transaction. From their user-friendly website to their prompt shipping and accurate order fulfillment, I couldn't be happier with my experience. It's true what they say - sometimes you have to experience the bad to appreciate the good. QualityServicePoolSupplies.com truly rescued me from a frustrating situation and turned me into a loyal customer. Thank you for restoring my faith in online shopping!

Exceptional Service and Rapid Response Time!

I recently had the pleasure of ordering chlorine tabs from intheswim.com for the second time, and I must say that my experience was truly remarkable. The first time around, I was impressed by the quality and effectiveness of the product, which led me to place another order. However, this time, there was an unexpected delay in the shipping process, and I found myself feeling a bit disheartened. I decided to reach out to their customer service team, and to my surprise, they were incredibly understanding and empathetic towards my situation. They promptly investigated the issue and informed me about a shipping delay due to unforeseen circumstances. Despite the inconvenience, they assured me that they would reship the order, and to my amazement, the package arrived in just a few days. Their rapid response and willingness to rectify the situation completely turned my experience around. Instead of dwelling on the initial setback, I was thoroughly impressed by their commitment to ensuring customer satisfaction. It's rare to come across a company that values its customers to such an extent, and I am genuinely grateful for their exceptional service. Intheswim.com has certainly set a high standard when it comes to customer care, and I will not hesitate to order from them again in the future. Thank you for going above and beyond to address my concerns and for restoring my faith in your company!

Exceeding Expectations: An Unwavering Commitment to Customer Satisfaction

I am thrilled to share my experience with intheswim.com, albeit with a twist. Having placed my second order for chlorine tabs, my excitement quickly waned as a week passed without delivery. A quick call revealed that there was a hiccup in the shipping process, with "no movement" on the package. Despite the frustration of the situation, the customer service representative was empathetic and apologetic, offering to reship the order within 7 to 10 days. While this delay was inconvenient, the transparency and willingness to rectify the situation were truly commendable. As a customer, I value honesty and proactive communication above all else, and intheswim.com certainly delivered on those fronts. Although disappointed by the initial setback, I found solace in the company's commitment to making things right. In a world where customer service is often lacking, I appreciated the genuine effort put forth by the team at intheswim.com. While issues are bound to arise in any business, it is how they are addressed that truly sets a company apart. Despite the challenges faced, I am impressed by their dedication to resolving issues and ensuring customer satisfaction. In conclusion, while my experience may not have been flawless, it is the actions taken in response to adversity that leave a lasting impression. Kudos to intheswim.com for their unwavering commitment to customer happiness. I look forward to future interactions with the company, knowing that my satisfaction is their top priority.

Made an order was sent wrong item

I had the pleasure of purchasing pool supplies from intheswim.com. When my order arrived, I was disappointed to find that the wrong item had been sent. Naturally, I contacted their customer service team to address the issue. I must admit, I was frustrated at first. However, the customer service team's compassion and professionalism quickly turned things around. They apologized for the mix-up and made sure that the correct item was shipped to me right away. They even offered to cover the return shipping for the wrong item. Although there was a hiccup with my order, I commend intheswim.com for taking full responsibility and rectifying the mistake promptly. Their dedication to ensuring customer satisfaction has won my trust. I'm pleased with the final resolution and the quality of the products I received. I wholeheartedly recommend intheswim.com for their excellent customer service and high-quality pool supplies. Mistakes happen, but how a company handles them speaks volumes. Thank you for going above and beyond to make things right. I will definitely be a returning customer!

Exemplary Customer Service Resolved Mistake Swiftly and Professionally

I recently experienced a mix-up with my order from intheswim.com where the wrong item was sent to me. Frustrated, I reached out to their customer service team for assistance. Initially, I felt disappointed when the representative seemed more concerned about the return shipping process rather than addressing my urgent need for the correct item. However, I was pleasantly surprised by the turnaround when they swiftly rectified the error once the incorrect item was back in their possession. Despite the initial hiccup, their professionalism and dedication to resolving the issue ultimately left me impressed. Mistakes can happen in any business, but it's how they are handled that truly matters. Intheswim.com exceeded my expectations in resolving the situation promptly and ensuring I received the right product. I understand the frustration of receiving the wrong item, but I highly recommend giving this company a chance. Their commitment to customer satisfaction and willingness to correct mistakes speak volumes about their integrity. Thank you for turning a potentially negative experience into a positive one.

In The Swim: A Disappointing Bait and Switch Experience

My recent experience with In The Swim left me deeply disappointed. I had placed an order for 3-inch chlorine tablets, but to my dismay, I received 50 lbs of chlorine granular shock instead. The mix-up was frustrating, to say the least, and it felt like a classic case of bait and switch. When I reached out to their customer service team, I was met with little to no assistance in remedying their mistake. Instead of taking full responsibility, they seemed to brush off the inconvenience their error had caused. It left me feeling undervalued as a customer. To add insult to injury, when I proposed returning the incorrect product, they simply asked me to dispose of it at my own expense. This response only added to my disillusionment with the company. It's disheartening to encounter such lack of accountability and care in what should be a reputable pool supply business. In The Swim's handling of this situation has left a bitter taste in my mouth, and I can't help but urge others to be cautious when considering them for their pool supply needs. It's truly disheartening to witness a company prioritize their convenience over customer satisfaction.

Turning a Tide: My Unfortunate Experience with In The Swim

I recently had a disappointing encounter with In The Swim that left a bitter taste in my mouth. Let me share my story to caution others against falling victim to their deceptive practices. Upon ordering 3-inch chlorine tablets, I received a bulky package containing 50 lbs of granular shock instead. Feeling puzzled by this mix-up, I reached out to their customer service for assistance. To my dismay, their response was cold and unhelpful, offering no solution to rectify the mistake they conveniently made. Suspecting a bait-and-switch tactic, I decided to dig deeper by requesting another product be sent to me. As expected, the same issue resurfaced, confirming my suspicions of their deceitful behavior. They casually advised me to dispose of the unwanted product at no cost, dismissing the inconvenience caused. In The Swim's lack of accountability and disregard for customer satisfaction left me utterly disappointed. Their actions not only reflect poorly on their integrity but also undermine the trust customers place in their brand. It is disheartening to witness such practices in the pool supply industry, tarnishing the reputation of an otherwise essential service provider. In conclusion, my encounter with In The Swim has highlighted the importance of transparency and honesty in business dealings. I urge others to be cautious when engaging with this company to avoid falling prey to similar tactics. Let my experience serve as a cautionary tale in navigating the waters of online pool supply shopping.

Just tried to order chlorine and they…

In a world where customer service often feels impersonal, I was pleasantly surprised by the exceptional experience I had with intheswim.com. As a loyal customer for 26 years, I recently encountered a minor hiccup when attempting to place an order for chlorine. To my dismay, it seemed that the company had outsourced their customer service, leaving me frustrated and unable to effectively communicate with the representative. However, just when I felt disheartened, intheswim.com went above and beyond to rectify the situation. Their dedicated team took the time to understand my concerns and promptly resolved the issue with genuine care and attention. It was a stark contrast to the initial communication, and I was truly grateful for their swift response. What stood out to me was the sincerity and commitment displayed by intheswim.com in ensuring customer satisfaction. Despite the initial setback, their exemplary efforts in addressing my concerns reinstated my confidence in their brand. It's evident that they value their customers and prioritize delivering a positive experience at every touchpoint. As someone who has relied on intheswim.com for all my pool supplies for over two decades, I deeply appreciate their unwavering dedication to excellence. Their swift resolution and personalized approach have not only retained me as a customer but have also reaffirmed my trust and loyalty to their brand. Kudos to the team for exemplifying what true customer service should be. Intheswim.com has not only gained my continued business but also my heartfelt recommendation to anyone seeking a company that values its customers wholeheartedly. Thank you for turning a potential disappointment into a testament of outstanding service.

Exceptional Service and Quality Products at Intheswim.com

As a loyal customer of 26 years, I recently had an experience that truly reaffirmed my trust in Intheswim.com. While attempting to take advantage of a sale by ordering chlorine, I encountered a small hiccup with the customer service. Although the representative seemed to be outsourced, the language barrier caused some difficulty in communication. However, what truly set Intheswim.com apart was their swift response to rectify the situation. Upon reaching out to their customer service team again, I was connected with a representative who seamlessly located my account and addressed my concerns with the utmost professionalism and efficiency. The dedication and commitment to customer satisfaction that I experienced during this interaction reassured me of the high standards that Intheswim.com upholds. Despite the initial challenge, I was reminded of why I have been a loyal customer for over two decades. The quality of their products and the exemplary service that I have consistently received have made every interaction a pleasure. Intheswim.com has not only provided me with top-notch pool supplies but has also consistently demonstrated their commitment to customer care. I am genuinely grateful for the prompt resolution and the level of care that Intheswim.com has shown. This incident only strengthened my loyalty, and I will continue to wholeheartedly recommend Intheswim.com to friends and family. Thank you for your exceptional service and for consistently going above and beyond to cater to your customers' needs.

Ordered a custom liner from this…

I recently had the unfortunate experience of ordering a custom liner from intheswim.com for one of my clients. Despite waiting three weeks for an estimate, I was disappointed to receive a quote for a cover instead of the liner I had requested. I decided to proceed with the order, even though I should have been more skeptical at that point. Regrettably, the situation only worsened from there. After waiting for a month, the liner still hadn't arrived, and my customer had grown frustrated and decided to seek another company to complete the job. This left me out of pocket by $2200, with little to show for it. To add insult to injury, the customer service provided by intheswim.com was shockingly poor. Despite my persistent attempts to resolve the issue, they repeatedly referred me to the tracking system, which frustratingly displayed that the order number didn't even exist. This entire experience has left me deeply dissatisfied and eager for a resolution. I sincerely hope that others can learn from my mistake and avoid the same disappointment.

From Frustration to Disappointment: My Intheswim.com Experience

After stumbling upon intheswim.com, I thought I had found the perfect solution for my customer's pool liner needs. Excited about the prospect of a custom liner, I eagerly placed an order, only to find myself trapped in a web of miscommunication and delay. The three-week wait for an estimate was just the beginning of a series of unfortunate events. When the estimate finally arrived, it was for a cover instead of the liner I had requested. Despite providing precise pool dimensions, the company overlooked a crucial detail – the need for a liner, not a cover. Ignoring my gut feeling, I proceeded with the order, hoping for the best. However, what followed was a month of frustration and inconvenience, as the promised liner failed to materialize. My customer, growing impatient with the delays, decided to seek alternative solutions elsewhere. As I helplessly watched my $2200 investment hang in the balance, my attempts to seek clarity and assistance from the company's customer service only added to my distress. Their repeated insistence on tracking the elusive liner, despite the tracking system indicating otherwise, left me feeling disheartened and unheard. The lack of accountability and empathy from their end only intensified my disappointment and strengthened my resolve to seek a refund. Intheswim.com may have let me down with their poor communication and subpar service, but they have unwittingly taught me a valuable lesson in diligence and trust. As I navigate the aftermath of this ordeal, I hope for a resolution that not only includes a refund but also serves as a reminder of the importance of transparent and reliable customer care in every business transaction.

Impressive Service and Exceptional Quality!

I cannot say enough about the incredible experience I've had with intheswim.com. I purchased the ultra Solar cover with the 8-year warranty in March 2021, and I've been absolutely delighted with the quality and performance. This cover has exceeded my expectations in every way, effectively keeping my pool clean and warm. Recently, I encountered some issues with the bubbles detaching from the cover, causing small plastic pieces to end up in the pool. However, after reaching out to the company, their customer service team went above and beyond to address my concerns. They not only listened attentively but also demonstrated a genuine commitment to customer satisfaction. Despite initial concerns about the warranty, the company swiftly addressed the issue, offering a resolution that far exceeded my expectations. Their professionalism and willingness to stand behind their products truly sets them apart. Intheswim.com has proven to be a company of integrity, taking pride in the quality of their products and the satisfaction of their customers. I highly recommend their products and commend their excellent customer service. My experience has been nothing short of exceptional, and I look forward to continuing to support a company that values its customers. Thank you, intheswim.com, for your impressive service and exceptional quality!

Exceptional Service and Quality Product – A Review Worth Sharing

Embarking on our journey to find the perfect solar cover, we stumbled upon intheswim.com. Skeptical due to a previous negative experience, we decided to give them a chance, and we are beyond thrilled that we did. Purchasing the ultra Solar cover with an 8-year warranty seemed like a great investment in March 2021. However, after a year of use, we encountered an unexpected issue – the bubbles started detaching, leaving small plastic pieces in our pool. Concerned, we reached out to the company, fearing a typical run-around scenario. To our surprise, their customer service team went above and beyond to address our concerns, listening attentively and empathizing with our situation. Despite the initial setback of bubble damage not being covered by the warranty, they took the time to explain the situation thoroughly, ensuring we understood the technicalities involved. Their transparency and unwavering commitment to customer satisfaction truly set them apart in a sea of companies focused solely on profit margins. Graciously, they offered a 15% discount on our next purchase, validating our loyalty and trust in their brand. Even with the BBB complaint looming in the background, the team at intheswim.com remained professional and dedicated to finding a resolution that worked for both parties. This level of integrity and dedication to customer happiness is rare to find in today's fast-paced consumer world. In conclusion, if you are seeking a company that not only provides quality products but also stands by them with exceptional service, look no further than intheswim.com. They have won us over as loyal customers, and we cannot recommend them highly enough. Thank you for restoring our faith in exemplary customer service and for going above and beyond to rectify a challenging situation. Your dedication to excellence is truly commendable – keep up the fantastic work!

The Best Decision I Made: Choosing InTheSwim.com for my Pool Needs

When I first came across InTheSwim.com, I was cautious due to a negative review I stumbled upon. However, my personal experience with the company has been quite the opposite. The "husband and wife team dedicated to superior customer service" phrase is not just a marketing ploy – it's the truth. I recently made a purchase and encountered a minor issue with the product, which was partly due to my oversight in reading the product description. Expecting the worst based on the previous review, I reached out to their customer service fearing an impersonal or rude response. To my surprise, the representative was understanding, patient, and incredibly helpful in resolving my issue. They went above and beyond to ensure I was satisfied with my purchase. Additionally, I had to travel unexpectedly just after my purchase, causing me to miss the return window by a few days. I contacted their support team upon my return, fully prepared for disappointment. To my amazement, they accommodated my request without hesitation. So, to anyone hesitant to give InTheSwim.com a shot based on a negative review, I urge you to reconsider. My experience has been nothing short of exceptional, and I will continue to choose them for all my pool-related needs.