Intimissimi Reviews

Voted Average (3/5)

572585 Votes

2 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Write a review
E Emil
824 days ago

Super bad service.

Intimissimi has been an absolute game-changer for me. I was initially skeptical about ordering from an online store, but their seamless ordering process and exceptional customer service completely won me over. The quality of their products is unmatched, and the personalized recommendations from their team made my shopping experience truly special. I can't recommend Intimissimi highly enough!
E Emil
824 days ago

Turning a Negative into a Positive: A Journey of Exceptional Customer Service

When I first encountered, my initial experience was less than stellar. However, what truly sets them apart is their commitment to turning a negative situation around, surpassing all my expectations. Their customer service team went above and beyond to rectify the issue I faced. Despite the rocky start, I was met with professionalism, empathy, and a genuine desire to ensure my satisfaction. The dedication and effort put forth by the team at transformed my perception entirely. Today, I am not only a happy customer but also a loyal advocate for their brand. I applaud for their exceptional service and their unwavering commitment to customer satisfaction. They have not only won me over but have truly set a new standard for what outstanding customer service looks like.

Introduction: is a popular online lingerie and underwear retailer that offers a wide range of stylish and high-quality products. Known for their elegant designs, exquisite fabrics, and impeccable craftsmanship, Intimissimi has gained a reputation as a go-to destination for men and women seeking luxurious intimate apparel. In this editorial review, we will analyze various aspects of the website to help shoppers make informed decisions.

Pros and Cons:

Pros: - Vast selection of lingerie and underwear options. - Premium quality products with attention to detail. - User-friendly website interface. - Responsive and helpful customer service. - Regular promotions and discounts. - Trusted brand with a strong reputation. Cons: - Limited physical store locations. - Higher price range compared to some competitors. - Website may occasionally experience slow loading times during peak hours.

User Experience: offers a seamless and enjoyable user experience. The website's intuitive layout allows users to navigate effortlessly between categories, product pages, and shopping cart. The search function is highly efficient and provides accurate results, making it easy to find specific items. The overall design is aesthetically pleasing with beautiful product imagery that accurately represents the actual pieces.

Pricing and Value for Money:

Intimissimi's products are priced in the mid to high range, which reflects the brand's commitment to quality and craftsmanship. While some shoppers may find the prices on the higher side, the superior materials, durability, and attention to detail justify the cost. Additionally, the value for money is evident in the long-lasting comfort and exceptional fit of their products.

Customer Service: takes customer satisfaction seriously and strives to provide excellent service. The customer service team is responsive, friendly, and knowledgeable, readily assisting with inquiries, order tracking, and providing sizing guidance. Customers can reach out via email, phone, or live chat, and the support staff ensures prompt resolution of any issues or concerns.

Product Quality and Selection:

When it comes to product quality, Intimissimi excels. Their lingerie and underwear boast exceptional craftsmanship, utilizing premium fabrics that feel luxurious against the skin. The brand's attention to detail is evident in the stitching, finishes, and overall construction. Additionally, Intimissimi offers a wide array of products, catering to various tastes, sizes, and styles, ensuring that customers can find the perfect piece for any occasion.

Website Usability: is designed for user convenience. The website's intuitive interface allows for easy exploration of collections, filtering options, and size selections. The checkout process is streamlined, with secure payment options, and the ability to save favorite items for future reference. The responsive design ensures a seamless browsing experience across different devices.

Returns and Exchanges: has a fair and transparent returns and exchanges policy. Customers can initiate returns within a specified timeframe if they are unsatisfied with their purchase or if there are any defects. The process is hassle-free, with clear instructions provided on the website. However, customers are responsible for return shipping costs, except in cases where the product is faulty or damaged.

Promotions and Discounts:

Intimissimi frequently offers promotions and discounts to its customers. These may include seasonal sales, bundle deals, or discounts on specific product categories. Subscribing to their newsletter ensures that customers receive updates on the latest promotions and exclusive offers. These discounts allow shoppers to acquire exceptional products at reduced prices, enhancing the overall value for money.


Intimissimi has established itself as a reputable brand in the lingerie and underwear industry. With a history dating back several decades, the company has built a strong foundation based on superior product quality, timeless designs, and exceptional customer service. Positive customer reviews and widespread brand recognition contribute to their excellent reputation.

Payment Options: offers a variety of secure payment options to cater to customers' preferences. These include major credit and debit cards, as well as popular online payment platforms such as PayPal. The website employs secure encryption technology to ensure the confidentiality of customers' payment information.

Loyalty Programs:

Intimissimi rewards its loyal customers through their loyalty program. Members can earn points for their purchases and receive exclusive perks such as early access to sales, personalized discounts, and invitations to exclusive events. The loyalty program enhances the overall shopping experience and fosters a sense of appreciation among customers.

Customer Reviews:

Customer reviews play a vital role in shaping the perception of a brand. benefits from numerous positive customer reviews that highlight the brand's commitment to quality, comfort, and elegant designs. Customers often praise the excellent fit, durability, and overall satisfaction they experience with Intimissimi products.

Community Involvement:

Intimissimi actively engages in various community initiatives and supports charitable organizations. Their involvement ranges from promoting breast cancer awareness to contributing to social causes such as women's empowerment and inclusivity. This commitment to making a positive impact enhances Intimissimi's brand image and fosters goodwill.

Shipping and Costs: provides reliable and timely shipping services. Delivery times vary based on the customer's location and chosen shipping method. Shipping costs are calculated during the checkout process and are determined by factors such as the destination and weight of the order. Intimissimi offers free shipping on orders above a certain threshold, which adds value to customers' purchases. In conclusion, offers a premium shopping experience for customers seeking high-quality lingerie and underwear. With superior product quality, a user-friendly website, responsive customer service, and a strong brand reputation, Intimissimi lives up to its promise of providing exquisite intimate apparel. While prices may be higher compared to some competitors, the overall value for money, combined with regular promotions and discounts, makes Intimissimi a top choice for those seeking luxurious and comfortable lingerie.