Introduction

Intimissimi.com is an online lingerie and loungewear retailer that offers a vast selection of quality undergarments and apparel for women and men. The website is renowned for its refined Italian design and premium materials that cater to a wide range of sizes and styles.

Pros and Cons

Pros: - Wide selection of high-quality products - Exceptional Italian design - Range of sizes and styles for both women and men - Free shipping on orders over $100 - Easy to navigate website Cons: - A bit on the pricier side - Limited color options for certain products - Limited selection for men's apparel

User Experience

The website is easy to navigate, and users can easily search for products using various filters. The product descriptions are thorough and provide all the necessary information, including sizing and material composition.

Pricing and Value for Money

The prices at Intimissimi.com are a bit higher than the average lingerie and loungewear retailer, but the quality of the products justifies the cost. Customers can be assured that they are investing in long-lasting items that are comfortable and luxurious.

Alternatives

Intimissimi.com competes with other popular lingerie and loungewear retailers such as Victoria's Secret and Aerie. However, Intimissimi sets itself apart with its exceptional Italian design and premium materials.

Customer Service

Intimissimi.com offers a range of customer service options, including phone, email, and live chat. The customer service team is knowledgeable and helpful, and complaints are handled quickly and efficiently.

Product Quality and Selection

Intimissimi.com offers a wide selection of premium quality undergarments and apparel for women and men, including bras, briefs, lingerie, sleepwear, and loungewear. The products are available in a range of sizes and styles, catering to different body types and preferences.

Website Usability

The website is user-friendly and easy to navigate, with a clear and straightforward layout. The filtering system allows customers to search for products by category, size, color, and price, making it easy to find the right product quickly.

Returns and Exchanges

Intimissimi.com offers easy returns and exchanges, allowing customers to send back products within 30 days of purchase. The return process is straightforward, and customer support is available to guide customers through any issues.

Promotions and Discounts

Intimissimi.com frequently offers promotions and discounts on its products. Customers can sign up for the newsletter to receive updates on deals and exclusive offers.

Reputation

Intimissimi.com has a reputation for offering premium quality undergarments and apparel that are comfortable and long-lasting. The Italian design makes it stand out, and the customer service is known for being reliable and efficient.

Payment Options

Intimissimi.com accepts various payment options, including credit cards, debit cards, PayPal, and gift cards.

Loyalty Programs

Intimissimi.com offers various loyalty programs such as birthday discounts, reward points, and exclusive offers to its registered users.

Customer Reviews

Customer reviews on Intimissimi.com are generally positive, with many customers praising the quality and comfort of the products. The customer service is also highly rated.

Community Involvement

Intimissimi.com is involved in various charitable organizations, including Susan G. Komen for the Cure, a foundation for breast cancer research.

Shipping and Costs

Intimissimi.com offers free shipping on orders over $100. Standard shipping costs are $9.95, and express shipping costs are $24.95. The shipping times are reasonable, and customers can track their orders online.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Intimissimi Recent User Reviews

User Rating

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Reviewer Name: Mohamed Sahle

Review Submission Date: 2022-12-13

Review Title: I dont know where the order is
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Review Description: I ordered from their website on November 27 and it was said delivery in 5 days. Surprisingly, the phone numbers on the website do not work and the store is not connected to online orders. They took my money, but I can't follow it or track on where it is. It was a birthday gift I think I won’t be able to make.

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Reviewer Name: Miss Rachel Caldicott

Review Submission Date: 2022-12-12

Review Title: Terrible service
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Review Description: Terrible service. Parcel hasn't arrived but can't seem to get a refund or a new delivery? Companies shouldn't be able to get away with this! Would never buy from there again.

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Reviewer Name: Corinna Jones

Review Submission Date: 2022-12-09

Review Title: Ordered item a month ago. Never arrived.
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Review Description: Ordered item a month ago. Evri shows item not delivered, yet I can't have a refund until a investigation is done. Its clear on the system that it isn't delivered.Terrible customer service when I have to keep ringing and chasing. No sign of a refund anytime soon.Avoid this company!

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Reviewer Name: Hannah Edwards Baltazar

Review Submission Date: 2022-11-22

Review Title: Going on three months NO REFUND
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Review Description: Going on three months NO REFUND. Was told twice my order was in the store and drove all the way there. The store didn’t have my package either time. I keep requesting a refund and nothing yet. My order was September 6th!! THIEVES! Maybe they spent too much money on their horrible campaigns and can’t pay their customers back. Never again.

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Reviewer Name: Minie Pernito-Leyen

Review Submission Date: 2022-10-11

Review Title: Will NEVER purchase any product from…
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Review Description: Will NEVER purchase any product from Intimissimi EVER AGAIN!!! After 1-2 washes, the quality ripped off. Quality products? What a joke!!

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Reviewer Name: Lorcam

Review Submission Date: 2022-10-03

Review Title: Rubbish customer service
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Review Description: Rubbish customer service. Was told I could not get a refund because the store had not made enough money. Ridiculous.....

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Reviewer Name: M. Buiter

Review Submission Date: 2022-09-28

Review Title: Bad quality silk and horrible customer service…
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Review Description: Bought a silk pants and vest and both damaged within days. The pants also ripped at the seams and I returned it for a new one, in a size larger as recommended by the store. Pants tear again at second wear. I spent over €360 at the store, but they refuse to help. Have worn silk for years from other brands but this Intimissimi silk is just such bad quality. Beyond gutted about being treated like this.Update: Intimissimi says they will contact me, but they didn’t. Apparently just for show?

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Reviewer Name: Nara Duarte

Review Submission Date: 2022-09-18

Review Title: I bought a silk pijama and after little…
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Review Description: I bought a silk pijama and after little use it ripped on the side, the colour has changed, the quality is really bad, I tried to sent an email to hello€intimissimi.com, however the email return as delivery has failed

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Reviewer Name: Natalie

Review Submission Date: 2022-09-04

Review Title: Bad quality for the silk products
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Review Description: The products look nice, but the quality is terrible, at least for the silk products. The silk is not a good quality silk, it tears very fast. I bought a silk pyjama set and it month, after using it a few time, it came apart at the seams, even though it was my size. The same thing hapened with a silk camisole... :( So no, just lost money...

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Reviewer Name: Fadoua El Ayssaoui

Review Submission Date: 2022-08-28

Review Title: Tax refund
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Review Description: I just bought many stuff from a shop in Spain for 244€ and I did come back the day after to claim the tax refund 42€ they did not want to give it , they said the system doesn’t allow to give it later . I was very very desappointed . Could you please see how I can claim it . I’m leaving tomorrow . Thanks in advance