Intoxalock Reviews

Voted Good (5/5)

56649 Votes

40 Reviews

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In the Car Equipment Accessories Store category

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5% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
90% users rated Excellent
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D Dennis Mackeprang
46 days ago

Outstanding Service from Pat McCarthy at intoxalock.com

I cannot thank Pat McCarthy enough for the incredible assistance I received at intoxalock.com. Amidst the challenging experience, Pat's professionalism and empathy stood out. Despite a frustrating encounter with Tom from the st22 insurance department, who seemed determined to upend all my existing insurance arrangements, Pat's stellar service truly saved the day. His expertise and dedication turned a potentially overwhelming situation into a positive and manageable one. I am immensely grateful for his outstanding support and guidance throughout the process. Pat McCarthy's exceptional service has undoubtedly secured my ongoing loyalty to intoxalock.com.
C Chandi Singh
46 days ago

Exceeding Expectations with Stellar Service!

From the moment I reached out to intoxalock.com, I was blown away by the exceptional service provided by Pat Apple. His professionalism shone through as he not only responded promptly to my inquiries but also went above and beyond to assist me in locating a speedy installation service for my IID. The seamless communication and outstanding support I received truly set a gold standard in customer service. I highly recommend intoxalock.com, thanks to the stellar experience Pat Apple delivered!
L Luie
47 days ago

Exceptional Service by Dana Morris: A Game-Changer in Customer Experience

Sharing my experience with intoxalock.com has never been more meaningful than when Dana Morris stepped in to assist me. Setting up my appointment with her was an absolute breeze, thanks to her unwavering patience and in-depth knowledge. What truly stood out was her commitment to excellence, evident as she promptly returned my calls to address additional queries post-appointment scheduling. It is individuals like Dana who redefine customer service standards, reflecting a rare blend of professionalism and genuine care. The seamless experience she orchestrated not only simplified the process but also left me with a lasting impression of the brand. I cannot thank Dana enough for making what could have been a tedious task so remarkably painless. My heartfelt gratitude goes out to Dana Morris for her outstanding service. In a world where exceptional customer support is the differentiator, she shines as a true asset. Here's to more individuals like Dana, who redefine excellence in customer service!
M Mark M
47 days ago

Invaluable Support and Exceptional Service

From the moment I encountered a hiccup with Intoxalock, their prompt response and unwavering support truly exceeded my expectations. Within a mere couple of hours, a representative reached out to me, demonstrating not only professionalism but also genuine care. The level of service I received left me feeling immensely grateful and reassured. The kindness and understanding displayed by the representative were truly commendable, making a challenging situation much more manageable. Their efforts not only resolved the issue efficiently but also left me feeling valued as a customer. In sharing my experience, I hope to convey the importance of staying calm and approaching challenges with a clear mind. Intoxalock’s commitment to resolving issues swiftly and satisfying customers is truly admirable. I wholeheartedly recommend Intoxalock to anyone seeking not only a reliable product but also unparalleled customer support. Thank you, Intoxalock, for turning what could have been a frustrating experience into one filled with gratitude and appreciation.
C Catt Dayz
47 days ago

Life-Saver in Stressful Times

Embarking on this unfamiliar journey with intoxalock.com initially seemed daunting, but thanks to their exceptional customer service, particularly from the amazing Delwin, my experience was nothing short of transformative. Delwin's warm demeanor and professionalism not only calmed my nerves but also guided me effortlessly through the intricate process, making a tough situation much more manageable. Delwin's assistance was not just a service; it was a lifeline during a time of uncertainty and stress. I am immensely grateful for the outstanding support provided, turning what could have been a stressful ordeal into a smooth and reassuring experience.
L Laurie Bernier
47 days ago

Phil’s Exceptional Service Shines Bright

Reflecting on my experience with intoxalock.com, I can't help but praise Phil's exceptional customer service. His patience and attentiveness stood out as he diligently addressed all my inquiries, no matter how small or insignificant they may have seemed. Despite the stressful circumstances, Phil's unwavering support made a world of difference. What truly set Phil apart was his genuine care and willingness to go above and beyond, providing a level of service that is hard to come by. He didn't just answer my questions; he made me feel valued and heard throughout our interaction. This encounter with Phil has undoubtedly raised the bar for what exemplary customer service should look like. I commend his dedication and professionalism, turning what could have been a daunting experience into a seamless and pleasant one. Phil, you are a true asset to intoxalock.com. Thank you for setting the gold standard. A+ service indeed!
R Roel Ward
47 days ago

Unveiling Ease and Excellence: My Profound Experience with Intoxalock

From the moment I embarked on the journey to install an interlock system with intoxalock.com, I was met with unparalleled convenience and efficiency. The process, much to my surprise, unfolded seamlessly and swiftly, allowing me to kickstart this crucial safety measure without any hassle. I cannot underscore enough the pivotal role Chris Kerr played in elevating my overall experience. With his unparalleled assistance and unwavering support, Chris not only simplified the intricate process but also instilled a sense of confidence and ease in me. His professionalism and dedication shone through, making what could have been a daunting task, remarkably easy and painless. Intoxalock not only provides a reliable service but goes above and beyond in ensuring that customers like me feel valued and supported every step of the way. My journey with intoxalock has been nothing short of exceptional, and I wholeheartedly recommend their services to anyone in need of an interlock system.
D Darina Belokrylets
47 days ago

Experience Excellence with Brandon Hull at intoxalock.com

As I navigated through the process on intoxalock.com, one name stood out – Brandon Hull. His exceptional customer service skills shone brightly as he not only addressed every query I had but did so with a personal touch that made me feel valued. Brandon's willingness to go above and beyond was a breath of fresh air, instantly easing my worries and stress. He effortlessly transformed what could have been a mundane interaction into a memorable experience. Brandon Hull, you are indeed a gem in the world of customer service. Thank you for making my journey with intoxalock.com a truly remarkable one.
A Anthony Trevino
47 days ago

Regain Peace of Mind with Intoxalock’s Remarkable Customer Service!

After a disheartening experience detailed in the review, I felt compelled to share my positive encounter with intoxalock.com. Initially hesitant due to negative reviews, I was pleasantly surprised by their impeccable customer service. Upon installation, their team went above and beyond to ensure a seamless process, even accommodating my schedule. I faced no issues with my car battery and was guided through every step with professionalism. When it came time for removal, the transition was smooth, and I encountered no unexpected charges. The transparency and commitment to customer satisfaction were evident throughout. Emails were promptly answered, and any concerns addressed promptly. The peace of mind I gained from their reliable service is truly invaluable. In stark contrast to the negative experience highlighted in the original review, my journey with Intoxalock was a breath of fresh air. I urge others not to be deterred by isolated incidents, as my experience showcases their dedication to customer care. Intoxalock has undoubtedly restored my faith in companies that prioritize customer satisfaction above all else.
T Tracy Rearick
47 days ago

I spoke with three representatives

My assessment for intoxalock.com I spoke with three representatives. they had been all fallacious. I even paid 100 {dollars} to fill out the fallacious kind. Dana lastly came upon the right merchandise I wanted for set up. Hopefully I can set up quickly. Thanks very a lot. Tracy Rearick
B Brenton Isham
47 days ago

Empathetic Service and Safety Advocacy

Having navigated the journey with intoxalock.com, I must commend their exceptional customer care team for their empathetic service and profound knowledge. In particular, Isaias M stands out as a brilliant ambassador for the company, embodying professionalism and expertise. While my experience with intoxalock has been positive overall, I echo a sentiment for improvement. The safety concern around testing during a drive, especially during challenging traffic situations, remains a significant worry. Advocating for a review of this system element reflects not just a desire for convenience but a genuine concern for safety, akin to addressing distractions like phone use while driving. My hope is for continued advancements in technology and policy to enhance both user experience and road safety.
S Stefanee Hurley
47 days ago

Evelyn was an absolutely gem to work…

My review for intoxalock.com Evelyn was an absolutely gem to work with! She made everything so smooth from answering my questions to helping me get insurance all the way to scheduling an appointment to get the device installed. I never felt judged and she had a wonderful sense of humor!! Finally after months I'll be on the road again. Thank you Evelyn
O Otto Weirich
47 days ago

Jojo – A True Hero in my DUI Recovery Journey

Words can hardly express my gratitude towards Jojo from intoxalock.com. In the midst of a challenging time after my DUI incident, Jojo emerged as a guiding light, offering not just assistance but genuine care and support. Their promptness in processing my application and their patient approach in addressing all my concerns regarding the installation process truly made a world of difference. Navigating through the aftermath of a DUI is undoubtedly a daunting task, but having Jojo by my side turned what could have been a bleak experience into a hopeful journey towards redemption. Their dedication to going above and beyond in assisting me reflects their exceptional commitment to customer service. Not all heroes wear capes; sometimes, they simply work at intoxalock.com. Jojo, you are a true hero in my DUI recovery journey, and I can't thank you enough for your outstanding support. Your kindness and professionalism have made a lasting impact on me, and I will forever be grateful for the role you played in helping me get back on the road.
K Kathleen Jaeger
48 days ago

Kyle at IntoxaLock: A True Professional Who Makes a Difference

In my recent experience with intoxalock.com, I reached out to inquire about IntoxaLock device. Kyle, the representative I spoke with, truly exceeded my expectations. Right from the start, his professionalism shone through, making the entire process a breeze. What stood out to me the most was his non-judgmental approach; despite my situation, Kyle treated me with respect and empathy. I was initially hesitant to make the call, fearing judgment or impatience on the other end of the line. However, Kyle dispelled all those worries with his understanding demeanor and efficient assistance. He guided me seamlessly through the process, answering all my questions and ensuring I felt comfortable every step of the way. Kyle's dedication to his job and his compassionate attitude towards customers truly set him apart. I cannot thank him enough for making what could have been a stressful experience into a smooth and positive interaction. Thank you, Kyle, for your outstanding support and for embodying true professionalism in customer service.
R Rachael
48 days ago

Jody’s Exceptional Service Made My Experience Seamless!

Experiencing the impeccable service of Jody at intoxalock.com was a true game-changer for me. Navigating through unfamiliar territory can be daunting, but Jody's expertise and warmth transformed the process into a breeze. Her step-by-step guidance was not only clear but also reassuring, easing any uncertainties I had. Thanks to Jody, what could have been a stressful ordeal turned into a smooth journey. I wholeheartedly endorse Intoxalock based on Jody's outstanding support and would urge anyone in need of similar services to seek out their assistance.

Introduction

Intoxalock.com is a leading provider of ignition interlock devices, designed to prevent drunk driving incidents by ensuring that drivers are not under the influence of alcohol before starting their vehicles. With a strong commitment to safety and reliability, Intoxalock has been trusted by thousands of customers across the United States.

Pros and Cons

  • Pros:
    • Wide range of ignition interlock devices
    • Efficient and accurate alcohol detection technology
    • Easy installation process
    • Knowledgeable and helpful customer service
    • Competitive pricing and flexible payment options
    • Positive customer reviews
  • Cons:
    • Shipping costs can be high
    • Limited availability in certain areas

User Experience

Intoxalock.com offers a user-friendly interface that simplifies the browsing and ordering process. The website provides detailed information about their ignition interlock devices, including specifications and features. Visitors can easily navigate through the site and find the information they need, making the ordering process convenient and efficient.

Pricing and Value for Money

Intoxalock offers competitive pricing for their ignition interlock devices. The upfront cost includes the device, installation, and monitoring fees. While the prices may vary depending on the specific requirements of each customer, Intoxalock ensures transparency with their pricing structure. Considering the reliability and quality of their products, customers find Intoxalock to be a valuable investment for ensuring their safety and complying with legal requirements.

Customer Service

Intoxalock is renowned for its exceptional customer service. Their knowledgeable and friendly representatives assist customers throughout the entire process, from initial inquiries to device installation and ongoing support. Customers can easily reach the Intoxalock support team via phone or email, and their prompt response times ensure a smooth experience for users.

Product Quality and Selection

Intoxalock offers a wide selection of high-quality ignition interlock devices, catering to the diverse needs of their customers. Their devices incorporate advanced alcohol detection technology, ensuring accurate and reliable results. These devices are regularly tested and certified to comply with industry standards, guaranteeing their effectiveness and performance.

Website Usability

The Intoxalock website is designed with user-friendliness in mind. Its intuitive layout and organized navigation make it easy for visitors to find the information they need. The site features clear descriptions, FAQs, and helpful resources to guide customers through the device selection, installation, and maintenance process.

Returns and Exchanges

Intoxalock has a straightforward return and exchange policy. Customers can return or exchange their ignition interlock devices within a specified timeframe if they encounter any defects or issues. The company ensures hassle-free returns and provides prompt assistance to resolve any problems faced by customers.

Promotions and Discounts

Intoxalock occasionally offers promotions and discounts to their customers. These offers can include discounted installation fees, free months of service, or promotional bundles that provide added value. Customers can keep an eye on the website or subscribe to their email newsletter to stay updated on the latest promotions and discounts.

Reputation

Intoxalock has built a strong reputation for being a trusted and reliable provider of ignition interlock devices. With years of experience in the industry, their commitment to safety and customer satisfaction has earned them positive reviews and feedback from numerous clients. Intoxalock's reputation is further reinforced by their partnerships and collaborations with reputable organizations in the field of road safety.

Payment Options

Intoxalock offers a variety of payment options to cater to the diverse needs of their customers. Customers can choose from credit/debit card payments, electronic funds transfer (EFT), or even opt for flexible monthly payment plans. This range of payment options ensures convenience and flexibility for users.

Loyalty Programs

Intoxalock offers a loyalty program that rewards customers for their continued commitment. With each successful referral, customers can earn rewards such as discounted services or additional months of monitoring at no extra cost. This program encourages customers to spread the word about Intoxalock's quality and reliability while enjoying valuable benefits in return.

Customer Reviews

Customers consistently praise Intoxalock for their exceptional products and services. Positive reviews highlight the accuracy and reliability of their ignition interlock devices, as well as the knowledgeable and friendly customer support. These reviews reflect the overall satisfaction and trust that customers have in Intoxalock.

Community Involvement

Intoxalock actively engages in community involvement and initiatives aimed at spreading awareness about the dangers of drunk driving. They collaborate with organizations, participate in events, and support campaigns advocating responsible driving habits. By showing their commitment to creating safer roads, Intoxalock demonstrates their dedication to making a positive impact beyond their products.

Shipping and Costs

While Intoxalock provides efficient shipping services, customers should be aware that shipping costs can vary depending on the location and the weight of the package. However, the company strives to keep shipping costs as reasonable as possible, ensuring that customers receive their devices in a timely manner.