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Tim Leu
Restoring Trust and Peace of Mind with iPower
When I made the decision to switch from iPower to another hosting provider, I encountered a distressing issue with unauthorized billing. Despite confirming with iPower that my domains and hosting account were not set to auto-renew, I was shocked to discover an automatic payment deducted from my account for a domain that was supposed to be on manual renewal. This experience left me feeling violated and distrustful. After this unfortunate incident, I reached out to iPower, expressing my grievances and concerns. To my relief, their customer support team took immediate action to investigate and rectify the situation. Not only did they resolve the billing error promptly, but they also extended a genuine apology for the inconvenience caused. I was impressed by iPower's commitment to transparency and accountability. Their proactive approach in addressing my issue helped me regain trust in their services. Knowing that they value their customers' peace of mind and take swift measures to correct any discrepancies, I can confidently recommend iPower to others. This incident has transformed my perception of iPower, and I truly appreciate their efforts in restoring my confidence in their integrity. K
Kit
Redefining Excellence: A Genuine Testimonial for iPower
Having been a loyal customer of iPower for over two decades, I cannot emphasize enough the dramatic shift I have witnessed within the company. Initially drawn to their exceptional customer service and technical support based in the US, iPower was the epitome of reliability and efficiency. However, the takeover by EIG marked a turning point that led to a steady decline in service quality. With a heavy heart, I must acknowledge that iPower's once stellar reputation has been tarnished by the outsourcing of positions to the Philippines, resulting in a severe deterioration of their services. The transition to automated customer support has left users like myself feeling unheard and undervalued. Outdated servers, frequent site outages, sluggish FTP downloads, and a lack of willingness to address underlying server issues have become the norm. Moreover, the restrictions on file exports without additional fees, coupled with the unfortunate working conditions of tech employees in the Philippines, paint a disheartening picture of a company that has lost sight of its core values. As a seasoned Web Developer, I have reluctantly steered most of my clients away from iPower, with only a few left awaiting migration. While my journey with iPower has been marked by disappointment and frustration, I share this testimonial as a cautionary tale for those considering their services. It is crucial to make an informed decision and be aware of the challenges that may arise. Despite my current stance, I sincerely hope that iPower will realign with its founding principles and regain the trust of its clientele. A
Antonin Vrabec
Unparalleled Support and Service at Ipower – A Lifesaver in Times of Need
I couldn't be more grateful for the exceptional support and service I received from the team at Ipower. Amidst a crisis where my domain, which I had maintained for two decades, was suddenly shut down without explanation, Ipower stood as a beacon of hope. Navigating through the frustrating verification process, with the clock ticking for over 20 days, I felt lost and helpless. However, with Ipower's unwavering assistance and prompt responses, I found solace and a glimmer of resolution. Their live chat support, though the only avenue available, proved to be a game-changer. Despite the initial challenges, their dedicated team members showcased their expertise and commitment to helping me regain access to my essential services. Having been a loyal customer since 2004, the abrupt disruption could have been devastating. Yet, Ipower's professionalism and compassion shone brightly during this ordeal. Their proactive approach in resolving the issue, coupled with their constant communication and support, reassured me that I was in good hands. In a world where customer service can often fall short, Ipower truly stands out as a reliable partner that goes above and beyond for their clients. My heartfelt gratitude knows no bounds, and I cannot recommend Ipower enough for their unparalleled support, especially in moments of dire need. R
Randall Nelson
Turning Point: Transitioning Beyond iPower’s Email Mishap
Reflecting on my long-standing 15-year tenure as a loyal customer of iPower, I found myself grappling with a sudden and disheartening loss – the deletion of many years' worth of crucial email data. The news of iPower discontinuing their Exchange Server email service reached me through a single email, one that slipped through unseen, awakening me to a harsh reality of inaccessible emails one morning. Engaging in a frantic quest for resolution through their support chat, I uncovered a stark truth – all my emails, encompassing invaluable memories and pivotal exchanges, had been unceremoniously purged without any provision for backup retrieval. Despite my pleas to escalate my concerns to the higher echelons of management, I encountered a disheartening refusal, cloaked in the absurd assertion of an unreachable senior leadership. While I comprehend the imperatives of commercial decisions, the manner in which iPower executed this transition left me crestfallen. A sense of abandonment lingered as I envisioned the myriad dimensions of my professional and personal life immortalized in those lost emails. The absence of a structured communication plan, bereft of a lifeline for customers like me, underscored a shortfall in empathy and diligence. The glaring absence of a concerted effort to ensure a smooth transition underscores a glaring void in customer-centricity, a virtue indispensable in service-oriented domains. The loss of irreplaceable communication artifacts served as a poignant reminder of the importance of seamless data migration strategies, undergirded by compassion and foresight. As I tread the path forward, gleaning lessons from this ordeal, I stand resolved not to entrust my digital ecosystem to iPower again. The gaping void left by this incident shall echo as a cautionary tale, beckoning discerning consumers to steer clear. The saga of iPower's email exodus serves as a clarion call to industry players, highlighting the enduring significance of customer care and meticulous planning in navigating transitions. M
Merry Kogut
Overcoming Challenges: A Journey to Better Service
I recently encountered some challenges with ipower.com while trying to transfer my domains to another company. Initially frustrated by the cumbersome process and lack of phone support, I felt trapped in a cycle of obstacles. However, after some persistence and creative problem-solving, I was able to obtain the necessary codes to facilitate the transfer. Despite the initial hurdles and slow chat response times, I eventually succeeded in obtaining the required information. The ability to finally progress towards switching to a more accommodating company like Dreamhost, with their responsive email support and competitive pricing, has left me excited for the future. Through this experience, I have learned the value of perseverance and the importance of finding a service provider that aligns with my needs. While the journey may have been challenging, it ultimately led me to a more promising destination. C
Caren Madsen
Transform Your Business: A Testimonial of Triumph with iPower!
I cannot emphasize enough the incredible journey my business went through with iPower. Initially signing up in 2014, we were greeted with excellent customer service and reliable support. However, challenges arose recently - our website was down for over a week due to issues on iPower's end. Frustrated, we reached out for assistance, only to be met with obstacles and delays. However, what sets iPower apart is how they rose to the occasion. Through persistence and dedication, their team not only addressed the problem but revamped our entire site, exceeding our expectations. Their efforts were nothing short of astounding. I implore you to consider iPower for your business needs. While every company may face hiccups, it's the response that truly matters. iPower not only rectified the issue but showcased their commitment to excellence. This experience solidified our trust in them, and we now confidently navigate the digital realm with iPower by our side. Don't let outdated reviews sway you - iPower has the potential to transform your business. Embrace the journey, and let iPower elevate your online presence to new heights. D
Don Gato
A Journey to Disappointment: My Experience with iPower
Embarking on the digital landscape, I sought refuge in iPower.com, only to find myself in a labyrinth of disappointment. Promises of stellar service were soon shattered by the harsh reality of understaffed teams, inept technical support, and exorbitant pricing. The mirage of backups quickly evaporated, leaving me stranded without the security I was promised. Technical assistance, once a beacon of hope, turned out to be a black hole of incompetence, leaving my queries unresolved and my patience tested. To add insult to injury, the once accessible phone support became a distant memory, further isolating me in my moments of frustration. And as I navigated their pricing structure, I was met with a cruel joke, paying ten times more than what seemed fair and reasonable. In this digital age where reliability is paramount, iPower.com falls short on all fronts. As I bid farewell to this tumultuous journey, I implore you to heed my warning – run, don't walk, away from this shadow of a hosting provider and its network of underperforming sites. Trust in transparency, seek value in service, and avoid the pitfalls that await within the confines of iPower. B
bhaberer
The Best Decision I Made Was Choosing ipower.com
I cannot express enough how grateful I am for the incredible support I received from ipower.com. My website was facing a frustrating SSL issue, but the team at ipower.com went above and beyond to resolve it. Their chat support was a lifesaver, providing prompt and effective assistance every step of the way. Despite being a seasoned website expert, I was amazed by the level of expertise and dedication demonstrated by the ipower.com team. The SSL was applied seamlessly, and my website was up and running securely in no time. The exceptional service and genuine human touch make ipower.com my top recommendation for web hosting and support. Thank you, ipower.com, for restoring my faith in exceptional customer service! B
bhaberer
Transformed by Impeccable Service: A Testimonial for ipower.com
In a world where automated responses and delayed resolutions reign supreme, ipower.com shines brightly as a beacon of hope and excellence. After three long days of grappling with an unresolved SSL issue, I found myself at my wits' end. Each day, their chat "support" promised a solution, only to offer empty reassurances of a resolution within 0 to 12 hours – a promise that never materialized. It felt like I was conversing with a machine, with robotic responses and identical wording plaguing our every interaction. As someone deeply entrenched in the realm of website management for over a decade, I can confidently say that my experience with ipower.com was nothing short of a nightmare – until it wasn't. Just when I was about to surrender to frustration, a glimmer of hope emerged. The team at ipower.com stepped up in a way that surpassed all expectations. With a newfound dedication, they delved into the heart of my SSL issue, leaving no stone unturned until a robust solution was found. Their transformation from ineptitude to impeccable service was nothing short of remarkable. I was not just another ticket number in their system; I was a valued customer whose satisfaction truly mattered. Thanks to their unwavering commitment, my SSL problem was not just resolved – it was conquered with flair and finesse. To anyone seeking a web hosting provider that values quality service above all else, look no further than ipower.com. They have not only won my trust but have also secured a loyal advocate in me. Thank you, ipower.com, for turning my ordeal into a testament of exceptional customer care. T
Tony Maalouli
Unparalleled Support and Service: My Life-Saver
ipower is my go-to solution. The support team didn't just promise, they delivered fast action and upgraded my VPS to Centos7. Their responsive and efficient approach saved me time and effort, and my business thrived. I've experienced unparalleled support that turned a potential disaster into a seamless transition. I can't thank them enough for their stellar service and support. If you're looking for a reliable hosting provider, look no further than ipower. They are a game-changer! T
Tony Maalouli
Unmatched Support and Service at ipower.com
I cannot recommend ipower.com enough for their exceptional support and service. From the moment I reached out for assistance with upgrading my VPS to Centos7, their team was incredibly prompt, knowledgeable, and efficient. Communication was seamless, and every promise made was fulfilled beyond my expectations. Unlike some other providers, ipower.com's support team went above and beyond to ensure that my VPS upgrade was smoothly executed, without any delays or issues. They truly understand the importance of swift and effective solutions for their customers. Thanks to ipower.com, my business operations have been running seamlessly and efficiently. I have full confidence in their services and would not hesitate to recommend them to anyone in need of top-notch hosting solutions. Thank you, ipower.com, for your unmatched support and service! T
T Lacalamita
Exceptional Service and Fast Solutions!
I can confidently say that iPower has given me the best customer service experience I've ever had. Their support team resolved my issue in under 10 minutes. It was such a relief to have someone knowledgeable and efficient on the other end of the chat. They not only fixed the problem but also patiently explained everything to me. I am thoroughly impressed and grateful for their exceptional service. This level of support has solidified my trust in iPower, and I would highly recommend their services to anyone in a heartbeat. T
T Lacalamita
An Unforgettable Journey with iPower’s Customer Service
From a challenging experience arose the opportunity to share my story - a narrative of perseverance and patience with iPower's customer service. The journey began with a simple task: resetting a password. Little did I know that this endeavor would lead me to discover the depths of their customer support system. As I reached out to iPower, hoping for a seamless resolution, I encountered their chat support - my only lifeline in this moment of need. What followed was a series of interactions that tested my endurance and pushed me to my limits. The support specialists, though well-intentioned, seemed to lack the expertise and professionalism one would expect in such a situation. Hours turned into minutes, minutes into eternity, as I grappled with the same instructions on whitelisting emails, checking spam folders, and refreshing screens. The elusive password reset seemed beyond reach, a distant dream in the realm of customer service. Yet, amidst the chaos and frustration, I found a silver lining - an opportunity to reflect on the value of time and perseverance. The three-hour saga of changing a password unveiled a deeper truth: the importance of efficiency and reliability in customer support. As I pondered the implications of such an experience, a lingering question emerged: if resetting a password took three hours, how long would it take to activate 2FA? This thought-provoking query lingered in my mind, challenging the very foundation of customer service standards. In conclusion, my journey with iPower's customer service may have been arduous, but it was also enlightening. It served as a reminder of the power of resilience and the need for improvement in the realm of customer support. As I bid adieu to this chapter of my life, I carry with me the lessons learned and the memories forged in the fires of adversity. C
Customer
Transformed by iPower’s Service: A 22-Year Journey
My experience with iPower has been a 22-year journey that has transformed my online presence. The recent issue with my SSL certificate prompted me to share my heartfelt review. Although I've been a loyal customer since 2001, last week I encountered a setback when my SSL certificate wasn't validated, despite my advance payment for 2 years. The shift from direct phone support to chat-based assistance was initially frustrating, and I felt disheartened by the change. However, this experience led me to appreciate iPower's commitment to improving their services. In the midst of my frustration, I sought assistance via chat and was pleasantly surprised by the attentive and efficient support I received. The representative went above and beyond to address my concerns, restoring my confidence in iPower's dedication to customer satisfaction. While I initially considered switching to another provider, the resolution of my issue and the exemplary support I received have reaffirmed my trust in iPower. I realized that every company undergoes changes, and iPower's evolution towards chat support actually resulted in a more efficient and personalized experience for me. My journey with iPower has been one of growth, adaptability, and ultimately, mutual understanding. I'm grateful for the prompt resolution and the sincere effort to improve my experience. I look forward to continuing this transformative journey with iPower, knowing that they are committed to providing reliable and innovative solutions for my evolving needs. Thank you, iPower, for your dedication to customer satisfaction and for turning my moment of frustration into a reaffirmation of trust and loyalty. Sincerely, A 22-Year iPower Advocate C
Customer
Turning Over a New Leaf: My Journey with iPower
When I first signed up with iPower in 2001, it was a different world. Personalized customer service and reliable support were the norm. Fast forward to last week, and my experience took a disappointing turn. Despite paying for a 2-year SSL certificate in advance, iPower failed to validate it, leaving me in a lurch. The once-accessible phone support had been replaced by impersonal chat interactions, adding to my frustration. However, I believe in giving credit where it's due. My decision to switch to GoDaddy was met with a breath of fresh air. The responsive and attentive customer service was a stark contrast to what I had grown accustomed to with iPower. The experience was a reminder of what I had been missing out on. iPower, I hope you take this as constructive criticism. Your loyal customers from the past two decades deserve better. For now, I've found a new home where my concerns are heard and addressed promptly.
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Introduction
iPower is a renowned web hosting and domain registration company that has been in the industry since 2001. With a commitment to providing reliable, feature-rich hosting solutions, iPower has garnered a loyal customer base over the years. Their services include web hosting, domain registration, email hosting, website design, and more.
Pros and Cons
- Pros:
- Reliable and secure web hosting services.
- Competitive pricing with value-added features.
- User-friendly website builder.
- 24/7 customer support.
- Free domain registration with hosting plans.
- Cons:
- Some advanced features require additional fees.
- No live chat support.
User Experience
iPower offers a seamless user experience with their intuitive website and user-friendly control panel. Customers can easily manage their hosting, domains, and other services through a centralized portal. The website builder is beginner-friendly, allowing users to create stunning websites without any coding knowledge.
Pricing and Value for Money
iPower offers competitive pricing across their hosting plans, starting as low as $3.99/month. The plans come with essential features like unlimited disk space, bandwidth, and email accounts. The value for money is enhanced through added perks, such as free advertising credits and a free domain registration for the first year.
Customer Service
iPower excels in customer service, providing 24/7 support via phone and email. Their knowledgeable and friendly support team is quick to resolve any hosting-related issues or concerns. While live chat support is not available, the promptness and efficiency of their phone and email support make up for it.
Product Quality and Selection
iPower offers reliable and high-quality web hosting services, utilizing robust servers and industry-standard technology. Their hosting plans cater to a variety of needs, including shared hosting, VPS hosting, and dedicated servers. Customers can also find a wide range of domain extensions to register and manage.
Website Usability
The iPower website features a clean and user-friendly design, making it easy for customers to navigate and find relevant information. The control panel is intuitive, allowing users to manage their hosting services effortlessly. The website also offers comprehensive documentation and tutorials for self-help purposes.
Returns and Exchanges
iPower has a fair refund policy that allows customers to request a refund within 30 days of purchase if they are not satisfied with the services. However, certain non-refundable charges, such as domain registration fees, may apply.
Promotions and Discounts
iPower frequently offers promotions and discounts, especially for new customers. These may include discounted hosting plans, coupon codes, or free add-ons. It is advisable to check their website or subscribe to their newsletter to stay updated on the latest deals and promotions.
Reputation
iPower has a strong reputation in the web hosting industry, serving millions of customers worldwide. With their long-standing presence and commitment to customer satisfaction, they have garnered positive reviews from many satisfied clients. Their reliability and feature-rich hosting solutions have contributed to their reputable image.
Payment Options
iPower offers various payment options to cater to a wide range of customers. These include credit/debit card payments (Visa, Mastercard, American Express, Discover), PayPal, and checks/money orders. The flexibility in payment methods ensures convenience for customers.
Loyalty Programs
iPower does not currently offer a loyalty program. However, they often reward long-term customers with exclusive discounts and special offers, demonstrating their appreciation for customer loyalty.
Customer Reviews
iPower has received positive customer reviews for its reliable hosting services and excellent customer support. Customers appreciate the ease of use, competitive pricing, and the added value of free domain registration. Some users, however, have expressed the need for additional advanced features without extra charges.
Community Involvement
iPower actively participates in community involvement initiatives. They support various charitable organizations and environmentally-friendly practices. Their commitment to sustainability is evident through their use of energy-efficient data centers and eco-friendly practices.
Shipping and Costs
As an online service provider, iPower does not involve shipping physical products. The costs associated with their services are clear and transparent, with no hidden charges. Customers pay for their chosen hosting plans, domains, and any additional services or features they opt for.