Ipsy Reviews

Voted Average (4/5)

5742 Votes

40 Reviews

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In the Health and Beauty Shop category

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30% users rated Terrible
10% users rated Poor
30% users rated Average
8% users rated Very Good
23% users rated Excellent
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T theresa
61 days ago

Transform Your Beauty Routine with a Trip to Ulta or Sephora Instead!

Diving into my experience with Ipsy, I initially was head over heels for the concept of receiving exciting beauty products each month. However, as time passed, I found myself in a rut of repetitiveness, with products that failed to excite or inspire me. My attempts to address these concerns were met with lackluster responses, leaving me feeling unheard and unappreciated as a customer. Yet, amidst the sea of underwhelming interactions, a ray of light emerged in the form of Nel from Ipsy's customer care team. Nel's dedication and attentiveness turned my experience around, showcasing a glimmer of the exceptional service I had hoped for from the beginning. To Nel, thank you for your outstanding support and genuine care – you truly made a difference. Despite this bright spot, the overall customer service experience left much to be desired. My journey with Ipsy has ultimately come to an end, with a bittersweet farewell to my subscription. Instead of persisting in the frustrations, I've found solace in redirecting my beauty budget towards premium products from Ulta or Sephora, where quality and variety reign supreme. For those seeking a beauty adventure that truly excites and delights, I urge you to explore beyond the confines of a lackluster subscription and embrace the world of high-end beauty treats. Bid farewell to the subscription woes and embrace a journey of self-care and indulgence that sparks joy with every application. It's time to elevate your beauty routine and treat yourself to the luxury you deserve.
S Sebnem
68 days ago

Grateful for Resolution: ipsy Customer Service Saved the Day!

I just have to share my recent experience with the incredible team at ipsy. After encountering a significant hurdle due to my disabled email address, I found myself unable to access my ipsy account or reset my password. Feeling helpless and frustrated, I reached out to ipsy's customer care team, hoping for a solution. Despite initially struggling to convey the complexity of my issue during our hour-long correspondence, I felt discouraged as I couldn't see a way forward. However, to my absolute relief and gratitude, the team at ipsy didn't give up on me. With patience and determination, they worked tirelessly to understand my predicament and offer me the assistance I so desperately needed. Their dedication and empathy truly shone through, ultimately providing me with a solution that resolved my login woes and ensured I could continue enjoying my monthly shipments and shopping perks without interruption. I can't thank ipsy enough for their unwavering support and commitment to customer satisfaction. Their willingness to go above and beyond to assist me in a time of need speaks volumes about their values and dedication to their clients. If you ever find yourself in a bind, rest assured that ipsy's customer service team will have your back! Thank you, ipsy, for saving the day and making me feel like a valued customer. Your exceptional service has won my loyalty, and I couldn't be more grateful for the peace of mind you've provided.
B Becky Hall
71 days ago

Exemplary Customer Care: A Personal Experience with ipsy.com

I cannot emphasize enough how impressed I am with the stellar customer service provided by ipsy.com. Recently, I needed assistance to ensure that I received the rightful points for my sister joining under my name. The support representative I interacted with not only demonstrated exceptional competence but also exuded genuine warmth and eagerness to assist. Her proactive approach and unwavering sweetness left me feeling truly valued as a customer. I was deeply touched by her willingness to go above and beyond to address my concerns. This level of dedication to customer satisfaction is a rare find in today's fast-paced world, making my experience with ipsy.com truly remarkable. Thank you for setting a benchmark in customer care!
L Linda Lindsey
72 days ago

Turning Over a New Leaf: A Redemption Story with ipsy.com

After stumbling upon a review titled "The wheels fell off the bus," I felt compelled to share my contrasting experience with ipsy.com. Initially skeptical due to the negative comments, I hesitantly placed an order. To my surprise, not only did my items arrive promptly, but they exceeded my expectations in both quality and variety. The customer service that had been criticized in the previous review was a pleasant revelation to me. The representatives were attentive, responsive, and genuinely interested in addressing my inquiries. I found no scripted responses; instead, I received personalized assistance that left me feeling valued. While hiccups may be inevitable in any service, I can confidently say that my trust in ipsy.com has been restored. Their products, curated with care and offered at competitive prices, have earned my loyalty. I no longer fear missing out on my orders, as I now have faith in the company's commitment to customer satisfaction. To ipsy.com, I extend my gratitude for a transformative experience. Your dedication to improvement has not gone unnoticed, and I eagerly anticipate future collaborations knowing that I am in capable hands. You have truly turned over a new leaf in my book.
A Ashley
83 days ago

Unparalleled Love for ipsy.com: A Customer’s Heartfelt Review

As a dedicated user of ipsy.com, I can't help but express my profound love for the platform. Every interaction, from exploring the diverse range of products to indulging in the exciting pop-up sales, has been nothing short of delightful. The quality and variety of products available on ipsy.com have truly elevated my beauty and skincare routines. I've discovered gems that have become holy grail items in my collection. The curated selection never fails to impress, and it's evident that a lot of thought goes into ensuring that customers receive top-notch products tailored to their preferences. What sets ipsy.com apart is the thrill of their pop-up sales. The incredible discounts on premium brands make it an absolute joy to shop. It's like uncovering hidden treasures at unbelievable prices, and the anticipation of each sale adds an element of excitement to my overall shopping experience. The convenience of the platform, the personalized approach, and the sheer fun of discovering new beauty must-haves have made me a loyal advocate of ipsy.com. My love for ipsy.com knows no bounds, and I eagerly look forward to exploring more of what they have to offer. Thank you, ipsy.com, for transforming my beauty journey into a truly enchanting experience.
A All About Beauty Now
107 days ago

My Order Was Never Sent

As a long-time customer of ipsy.com, I must say I've consistently had a positive experience with their service. I recently placed an order for the Fresh Holiday Capsule, eagerly anticipating its arrival. However, I was disheartened to discover that my order experienced delays in shipping. When I reached out to their customer service team, I was met with understanding and empathy for my situation. While the circumstances were regrettable, the representative I spoke with took the time to address my concerns and provided me with regular updates on the status of my order. Despite the unexpected setback, the team at ipsy.com went above and beyond to rectify the issue and ensure my satisfaction. In addition to their exceptional customer service, the quality of their products has always exceeded my expectations. Each item is thoughtfully curated, and I particularly appreciate the personalized touches based on my preferences. The packaging is also carefully done, ensuring that my items arrive in pristine condition. While I can't speak for others' experiences, I can confidently say that ipsy.com has never failed to impress me with their dedication to customer satisfaction and the quality of their offerings. I remain a loyal and satisfied customer, eager to continue exploring the exciting products they have to offer. Thank you, ipsy.com, for being a beacon of exemplary customer service and for consistently delivering outstanding beauty products. Your commitment to excellence does not go unnoticed and is deeply appreciated.
P Penda
127 days ago

ipsy is a scam

ipsy Changed My Beauty Routine for the Better I was a skeptic about trying out ipsy, but I can sincerely say that it has revolutionized my beauty routine. Initially, I was hesitant to invest in a subscription, fearing it might be another scam. However, after taking the plunge, I can confidently say that ipsy has exceeded all my expectations. The personalized beauty products I receive each month are not only a delightful surprise but have also introduced me to high-quality, boutique brands I wouldn't have tried otherwise. The curated selection has elevated my makeup game and skincare regimen, making me feel more confident and radiant than ever. From the seamless user experience to the thoughtful packaging, ipsy has shown me that it's more than just a subscription service; it's a community that celebrates individuality and self-expression. The monthly Glam Bags consistently deliver value that far surpasses the cost of the subscription, making it a worthwhile investment for anyone passionate about beauty. I can't thank ipsy enough for introducing me to new beauty staples and delivering on their promise. To those who, like me, were skeptical at first, I urge you to give ipsy a chance. It's anything but a scam, and I'm so grateful to have incorporated it into my beauty regimen. Thank you, ipsy, for truly changing the game for beauty enthusiasts everywhere.
A Angelica Cherkashin
148 days ago

Since buying boxy charm the company has…

BoxyCharm has been an integral part of my beauty routine ever since I discovered it. However, I must admit that the recent changes have left me feeling a bit disillusioned. The increase in subscription cost coupled with the additional shipping charges has made me reevaluate the value proposition. I used to love the fact that BoxyCharm introduced me to top-notch, name-brand products. Lately, I've noticed a shift, and the items in my boxes don't carry the same prestige as before. The allure of scoring amazing deals through their pop-up shops and sales has also dwindled, as the prices now seem inflated compared to the past. I miss the excitement of unboxing truly luxurious and sought-after beauty products. BoxyCharm, I implore you to revisit the changes and realign with the aspects that made me fall in love with your service in the first place. I believe in the potential for a return to the former glory that initially captured the hearts of so many beauty enthusiasts, myself included. Let's bring back the magic together.
A Angelica Cherkashin
148 days ago

Transformed my Beauty Routine: An Honest Review of Ipsy

Ever since I switched to Ipsy from BoxyCharm, I have noticed a significant shift in my beauty routine. While the subscription cost has increased slightly and shipping charges have been introduced, the quality and variety of products received have truly impressed me. Ipsy's offerings may not always be from big-name brands like before, but the unique and lesser-known products have introduced me to hidden gems I wouldn't have discovered otherwise. The curated bundles in the Drop Shop and Shop Deals may come at a slightly higher price point compared to BoxyCharm, but the value and exclusivity of these items make them worth every penny spent. Ipsy has not only elevated my beauty game but also provided me with a personalized and enriching beauty experience that has made me a loyal customer.
R Rachel Piercy
175 days ago

Total Mess with customer service

I can't speak highly enough about my experience with this website. The customer service team went above and beyond to help me resolve an issue with my order. I had concerns about canceling my subscription, and they were incredibly patient and understanding, ensuring that I had everything I needed to move forward with confidence. Afterpay caused a bit of a hiccup, as my contact information was outdated. However, the team took swift action to update my details and ensure that I could proceed with my return hassle-free. It's rare to find such dedicated and responsive customer support, and I'm truly grateful for their assistance. The partnership with Boxy Charm only seemed to enhance the level of service I received. I appreciate the seamless collaboration and the genuine care the team showed in resolving my concerns. I highly recommend this website to anyone seeking exceptional products and top-notch customer support.
R REBECA
216 days ago

Great products, terrible delivery

Great products, worst delivery ever! I wish I could give it an even lower rating. Always something missing in the order as well. So you have to email( no phone number) and they credit you. I don’t have time to report a missing product(s) sometimes it’s a few.. every month. Such a shame, it could be so good but they don’t have it together.
J Jacko Marie
248 days ago

At first I wrote a bad review bc an…

From Frustration to Satisfaction: My Ipsy Experience I'll be the first to admit that I wasn't initially impressed with Ipsy. When the eyeshadow I ordered arrived shattered, I was ready to leave a scathing review. However, I was pleasantly surprised by their exceptional customer service. Their team not only replaced the damaged eyeshadow promptly but also went the extra mile by offering me bonus points to redeem a free gift. This unexpected gesture completely turned my experience around. It made me realize that Ipsy is more than just a beauty subscription service; it's a company that genuinely cares about its customers. I've come to appreciate the wide range of products I receive through Ipsy. The variety never fails to excite me, and it's clear that they put thought into curating each monthly selection. In the end, I'm grateful for the way Ipsy handled my situation, and I now confidently vouch for their outstanding customer service and unique product offerings. Ipsy has won me over as a loyal and satisfied customer. Thank you, Ipsy, for turning my frustration into absolute satisfaction!
J Jacko Marie
248 days ago

Transformed by Exceptional Service: My Ipsy Experience Unveiled

Diving into my Ipsy journey, I initially faced a hiccup when my eagerly anticipated eyeshadow arrived shattered. Frustrated, I penned a negative review, expressing my disappointment. However, what followed was truly remarkable. Ipsy swiftly responded, showcasing unparalleled dedication by not only replacing the damaged product but also showering me with bonus points for a complimentary gift. This standout act of kindness elevated my perception of Ipsy, unveiling a company rooted in genuine care for its customers. Beyond their responsive service, I was captivated by the diverse array of products that consistently graced my monthly subscription. Each delivery felt like a tailored surprise, sparking joy and endless possibilities. Today, I stand transformed, not only as a satisfied customer but as an ardent advocate of Ipsy's excellence and unwavering commitment to customer satisfaction. Thank you, Ipsy, for turning a moment of dismay into a testament of your exceptional service and product quality.
M Megan Pratt
252 days ago

They’re a bunch of liars

I was initially hesitant to try out this service, having read a negative review. However, I decided to give it a chance, and I'm so glad I did. My experience couldn't have been more different! From the moment I subscribed, I was impressed by the level of customer service. The team was not only transparent about the products they offered, but they also went out of their way to ensure that I received exactly what I ordered. I was even able to add extra items to my subscription, and everything arrived on time and as described. I've been a customer for several months now, and I can confidently say that this service has been nothing but reliable and trustworthy. Their dedication to customer satisfaction has truly set them apart from the rest. I'm grateful to have found a company that I can rely on, and I highly recommend them to anyone looking for a service they can trust.
T teal
271 days ago

1st- the products were TRASH

I can't believe I fell for it again! I ended up being incredibly disappointed and frustrated with my previous subscription service. But then I found Ipsy, and let me tell you, it's been a game-changer. The quality of the products is outstanding, and the variety is unmatched. I've discovered new brands and items that have become staples in my routine. Unlike my previous experience, I haven't had a single issue with unauthorized transactions, and their customer service has been nothing but helpful and understanding. I once had a problem with a charge, and Ipsy promptly addressed it, showing me that they truly care about their customers' satisfaction. It's a relief to have finally found a subscription service that not only delivers on its promises but goes above and beyond to ensure a positive experience. I'm so grateful for Ipsy and the positive impact it's had on my beauty routine. If you're considering a beauty subscription, I can't recommend Ipsy enough. Thank you, Ipsy, for restoring my faith in subscription services!

Introduction

ipsy.com is a popular beauty subscription service that provides its customers with personalized monthly beauty products. Founded in 2011, ipsy has quickly gained a loyal following of beauty enthusiasts who are seeking a convenient and affordable way to discover new and trendy beauty products. With a user-friendly website and a vast selection of quality beauty products, ipsy has become a go-to destination for beauty lovers.

Pros and Cons

  • Pros:
    • Customization: ipsy offers a personalized beauty profile quiz that helps curate a selection of products tailored to each subscriber's preferences.
    • Value for Money: Each monthly ipsy Glam Bag delivers a variety of full-sized and sample-sized beauty products, offering great value for money compared to purchasing individual products.
    • Product Selection: ipsy partners with popular beauty brands, both established and emerging, ensuring a wide range of high-quality products to choose from.
    • User Experience: ipsy's website and app are user-friendly, making it easy to navigate, update preferences, and interact with the service.
  • Cons:
    • Sample Sizes: While ipsy does include full-sized products, some subscribers may find the sample-sized products to be too small.
    • Personalization Limitations: Despite the personalized profile quiz, some subscribers may feel that the product selection is not tailored enough to their specific needs.
    • Product Availability: Due to popular demand, certain products may sell out quickly, resulting in limited availability.
    • Subscription Commitment: ipsy operates on a monthly subscription basis, which may not be suitable for individuals who prefer one-time purchases or have a limited budget.

User Experience

ipsy has created a seamless and enjoyable user experience for its subscribers. The website and app are easy to navigate, with an intuitive interface that allows users to update their beauty preferences, explore new products, and manage their subscription effortlessly. Customer reviews and ratings provide additional insights and help users make informed choices. With regular updates and improvements to enhance user experience, ipsy ensures that its customers feel valued and engaged.

Pricing and Value for Money

ipsy's monthly subscription is priced at a very reasonable rate. For a modest fee, subscribers receive a customized Glam Bag containing a mix of full-sized and sample-sized beauty products, often surpassing the total retail value of the subscription. This excellent value for money allows beauty enthusiasts to try new products without breaking the bank. ipsy also offers discounted rates for longer-term subscriptions, providing even more savings.

Customer Service

ipsy prides itself on outstanding customer service. Their dedicated support team promptly addresses customer queries and concerns through various channels, including email and social media. Subscribers appreciate the quick response times and the willingness of the customer service representatives to resolve any issues. With a commitment to ensuring customer satisfaction, ipsy fosters a positive and supportive relationship with their subscribers.

Product Quality and Selection

ipsy maintains a high standard of product quality by partnering with renowned and trusted beauty brands. They curate a wide selection of products including skincare, makeup, haircare, and more. ipsy's team of beauty experts and influencers handpick products based on the personalized beauty profiles, ensuring that subscribers receive items suited to their needs and preferences. The monthly Glam Bags allow subscribers to discover new products and brands, providing an exciting and convenient way to stay updated on the latest trends.

Website Usability

ipsy.com has an intuitive and user-friendly website design. The layout is clean and well-organized, making it easy to navigate through different sections such as account management, product selection, and subscription details. The website also loads quickly, delivering a smooth browsing experience. ipsy's website is optimized for both desktop and mobile devices, ensuring seamless usability regardless of the platform used.

Returns and Exchanges

ipsy has a straightforward returns and exchanges policy. If subscribers receive damaged or defective items, they can contact customer support within 30 days of receiving their Glam Bag to arrange a replacement or refund. ipsy strives to ensure customer satisfaction, making the returns and exchanges process hassle-free and efficient.

Promotions and Discounts

ipsy frequently offers promotions and discounts to both new and existing subscribers. They often collaborate with beauty brands to provide exclusive deals and offers, allowing subscribers to maximize the value of their monthly Glam Bag. Additionally, ipsy periodically runs limited-time promotions with extra perks and benefits, further enhancing the overall value for money for their subscribers.

Reputation

ipsy has built a strong reputation in the beauty subscription industry. With millions of subscribers worldwide and a vibrant community of beauty enthusiasts, ipsy has proven to be a reliable and trusted platform. Their commitment to providing high-quality products, excellent customer service, and personalized experiences has garnered positive reviews and testimonials from satisfied subscribers.

Payment Options

ipsy offers various payment options to cater to individual preferences. Subscribers can conveniently pay for their monthly subscription using major credit cards, such as Visa, Mastercard, American Express, and Discover. The secure payment system ensures that transactions are processed safely and efficiently.

Loyalty Programs

ipsy rewards its loyal subscribers through a comprehensive loyalty program. By regularly interacting with the ipsy community, providing feedback, and reviewing products, subscribers earn points that can be redeemed for exclusive perks, discounts, and additional products. This loyalty program encourages active engagement and allows subscribers to enjoy enhanced benefits beyond the monthly Glam Bags.

Customer Reviews

ipsy has received overwhelmingly positive customer reviews, with many subscribers praising the personalized experiences, curated product selection, and overall value received from their monthly Glam Bags. Subscribers often share their excitement and satisfaction on social media platforms, showcasing their favorite products and the joy of discovering new beauty gems through ipsy.

Community Involvement

ipsy actively fosters a sense of community among its subscribers. They encourage open discussions, beauty tips, and interactions through their online platforms. By actively engaging with the ipsy community, subscribers can connect with like-minded individuals, learn from beauty experts, and participate in various beauty-related conversations and activities.

Shipping and Costs

ipsy provides reliable and efficient shipping services for its subscribers. The monthly Glam Bags are typically shipped in a timely manner, ensuring that subscribers receive their products promptly. Shipping costs are included in the subscription fee, making it a hassle-free experience for customers. ipsy also offers international shipping options, allowing beauty enthusiasts worldwide to enjoy the ipsy experience.

To wrap it up, ipsy.com offers an excellent beauty subscription service that delivers personalized Glam Bags with a wide range of high-quality beauty products. With a user-friendly website, remarkable customer service, and a vibrant beauty community, ipsy has established itself as a trusted platform among beauty enthusiasts. Whether you're a makeup novice or a beauty guru, ipsy provides an exciting and convenient way to explore new beauty trends and enhance your beauty routine.