Users Voice for Irctc

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Irctc Overall rating
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Review article published on: 09 Nov 2019

Last updated by on 12 Mar 2023

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Dec 2022 5 5 2.2 1 5 5
Jan 2023 5 5 5 5 4.1 2.7
Feb 2023 5 1.8 1.3 1 5 3
Mar 2023 5 5 1.2 5 5 5
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Detailed Irctc Review by

Introduction is the official website of the Indian Railway Catering and Tourism Corporation (IRCTC), which is owned and operated by the Indian Government. This website is used for booking train tickets, catering, and tourism-related services in India. With over 8 million registered users and booking more than 700,000 train tickets daily, IRCTC is one of the world's most extensive railway networks.

Pros and Cons

  • Easy and convenient train ticket booking process
  • 24/7 availability of booking services
  • Multiple payment options available
  • Excellent catering and tourism services offered
  • Occasional server downtime causing booking failures
  • Complex cancellation and refund policy
  • No mobile app for booking services

User Experience

The website is user-friendly and easy to navigate, with clear instructions and procedures for booking. The website is accessible in English and Hindi languages, which caters to a vast Indian audience. Nowadays, features like Availablility calendar, Train running status, and seat coaches give the user a whole new level of experience.

Pricing and Value for Money

IRCTC offers competitive pricing for train ticket bookings, and the variety of catering and tourism services they provide to value money correctly.


Alternative railways booking websites include Cleartrip, Paytm, MakeMyTrip, Yatra, and Goibibo.

Customer Service

IRCTC customer service is available 24/7, and customers can contact them via email, phone, or online chat. The service staff is knowledgeable and responsive to customer queries and complaints.

Product Quality and Selection

IRCTC offers a vast range of train ticket and tourism-related services, with options for customers with different budgets and preferences.

Website Usability

The website is designed in a way that is easy to use, and users can navigate through the different options with ease. Recent overviews, such as finding stations by name or code, make the overall experience more user-friendly.

Returns and Exchanges

IRCTC has stringent cancellation and refund policies, with a detailed procedure for returning or exchanging tickets.

Promotions and Discounts

IRCTC occasionally offers promotions and discounts on train ticket and tourism service bookings on festive occasions and for group bookings.


IRCTC has a good reputation as the official railway booking website, with a vast customer base and reliable services.

Payment Options

IRCTC has multiple payment options, including credit and debit cards, net banking, and mobile wallets. Customers can also book their tickets through cash counters located in numerous railway stations.

Loyalty Programs

IRCTC does not offer any loyalty programs for its customers.

Customer Reviews

IRCTC has mixed reviews from customers, with some praising its user-friendly interface and convenient booking process while others criticizing its complex cancellation and refund policy.

Community Involvement

IRCTC is involved in community activities and partners with various NGOs to provide meals and other services to underprivileged individuals.

Shipping and Costs

IRCTC does not provide shipping services as it is a primarily online booking platform. The costs of train ticket bookings vary depending on the type of train and service selected.