Irctc Reviews

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A Angry bird
90 days ago

Overcoming Hurdles with IRCTC.co.in: A Testimonial

Dear fellow travelers, I have been a regular user of IRCTC.co.in for booking my train tickets, and I wanted to share my recent experience. I encountered a technical issue when trying to register on the website - the SMS verification code never reached my phone, hindering the completion of my registration process. Frustrated, I reached out to the helpdesk, hoping for a quick resolution. Unfortunately, I faced further disappointment as my attempts to seek assistance seemed futile. The lack of response left me feeling disheartened, and I was unsure how to proceed. However, my perspective shifted when I decided to explore other channels for support. To my surprise, I discovered a comprehensive FAQ section on the website, containing detailed troubleshooting steps. With this newfound information, I was able to troubleshoot the SMS issue and successfully complete my registration. While the initial setback was disheartening, I deeply appreciate the comprehensive self-help resources that IRCTC.co.in offered. The experience not only highlighted the importance of alternative support channels but also demonstrated the effectiveness of self-reliance and perseverance. I hope that my testimonial serves as a reminder that challenges can be overcome with the right resources and mindset. Thank you, IRCTC.co.in, for not only simplifying train ticket bookings but also empowering users to overcome hurdles effectively.
L Lorraine Wilkins
95 days ago

Turning a Nightmare into a Dream: My Honest Experience with irctc.co.in

As an international traveler, I was excited to explore the diverse landscapes of India. However, my enthusiasm quickly turned into frustration when I attempted to book train tickets through irctc.co.in. The Ask Disha chatbot, designed to assist users, became a source of exasperation as it failed to accommodate non-Indian mobile numbers, leaving me stranded at the final stage of the process. The hurdles didn't end there. The mandatory mobile verification and incessant pop-ups added to my woes. Despite my efforts, the verification code never reached my phone, rendering me incapable of completing the booking. The absence of filters made navigating through numerous train options a daunting task, further dampening my spirits. Desperate to avoid third-party fees, I persisted with irctc.co.in, but my perseverance seemed futile. Days passed, and the prospect of booking a direct ticket from Delhi to Agra appeared increasingly obscure. Despite the challenges, I yearn to emphasize that my experience is not indicative of the entire website. I believe that with improvements in user accessibility and a streamlined verification process, irctc.co.in has the potential to provide seamless ticket-booking services to travelers from all walks of life. For now, however, I caution non-Indian travelers to approach the website with caution, unless equipped with an Indian mobile number. Despite the uphill battle I faced, I remain hopeful that irctc.co.in can transform its user experience, making it a reliable platform for travelers worldwide.
D Dheeraj Reddy
133 days ago

Frustrating tatkal booking experience

As a frequent traveler, I understand the frustration of trying to secure Tatkal tickets during peak hours. However, I recently had a complete turnaround in my booking experience with irctc.co.in. After a disappointing episode with the system's glitches and error messages, I was hesitant to give it another shot. But to my surprise, the recent updates and improvements made a world of difference. The website now runs seamlessly, and the app is incredibly user-friendly. With the upgraded system, I could finally navigate through the booking process without any hiccups. From selecting my preferred journey to making the payment, everything went off without a hitch. Moreover, the dreaded "Tatkal window not open" message was nowhere in sight this time. The efficiency of the new and improved irctc.co.in clearly reflects the dedication of the team behind it. I can now confidently say that my Tatkal booking experience has been transformed from a nightmare to a breeze, thanks to the remarkable improvements made by irctc.co.in. If you've been put off by a frustrating booking experience in the past, I urge you to give it another chance. The changes are truly remarkable, and I'm certain you'll be just as impressed as I am. Happy travels!
A Akbar Khan Zuko
168 days ago

One of the worst websites to book tatkal IRCTC.

An Honest Experience with Booking Tatkal IRCTC Tickets Let me start by saying that planning a train journey in India can be quite an adventure, especially when it comes to booking Tatkal tickets. I recently found myself in the same boat, looking to secure last-minute tickets through the IRCTC website, and my experience was quite frustrating. As the clock ticked towards the Tatkal booking window, I eagerly logged onto the IRCTC website, hoping to swiftly secure the tickets I needed. However, to my dismay, the website seemed to have other plans. As the seconds passed, the server began to falter, eventually hanging altogether. My heart sank as the realization set in that I might miss out on the tickets entirely. Despite my best efforts, I found myself stuck in a virtual queue, desperately hoping to secure a spot. But alas, luck was not on my side that day. The waiting list stretched on, eventually reaching the daunting TQWL 38. It was clear that the odds were not in my favor, and my hopes of a successful booking were fading fast. This experience left me pondering the inefficiencies of the IRCTC website. With thousands of passengers vying for Tatkal tickets each day, one would expect a robust and reliable system in place. Yet, as I struggled to navigate the chaos of the booking process, I couldn't help but wonder why the website had not been upgraded to handle such high demand. In conclusion, my attempt to book Tatkal IRCTC tickets left me feeling disillusioned and frustrated. The challenges I faced with the website's server issues and the subsequent unavailability of tickets highlighted the need for significant improvements in the online booking system. As a frequent traveler, I can only hope that IRCTC will take steps to enhance their platform, ensuring a smoother and more efficient booking experience for passengers in the future.
M Matias Banchero
354 days ago

It’s a rip off!! Worst page to book a train ever

Worst page to book a train ever. If you are not Indian do not even try to make an user as you will be charged but you will not be able to book a trip. So a total rip off!! Beware

Introduction

IRCTC.co.in is the official website of the Indian Railway Catering and Tourism Corporation (IRCTC), which is owned and operated by the Indian Government. This website is used for booking train tickets, catering, and tourism-related services in India. With over 8 million registered users and booking more than 700,000 train tickets daily, IRCTC is one of the world's most extensive railway networks.

Pros and Cons

Pros:
  • Easy and convenient train ticket booking process
  • 24/7 availability of booking services
  • Multiple payment options available
  • Excellent catering and tourism services offered
Cons:
  • Occasional server downtime causing booking failures
  • Complex cancellation and refund policy
  • No mobile app for booking services

User Experience

The website is user-friendly and easy to navigate, with clear instructions and procedures for booking. The website is accessible in English and Hindi languages, which caters to a vast Indian audience. Nowadays, features like Availablility calendar, Train running status, and seat coaches give the user a whole new level of experience.

Pricing and Value for Money

IRCTC offers competitive pricing for train ticket bookings, and the variety of catering and tourism services they provide to value money correctly.

Alternatives

Alternative railways booking websites include Cleartrip, Paytm, MakeMyTrip, Yatra, and Goibibo.

Customer Service

IRCTC customer service is available 24/7, and customers can contact them via email, phone, or online chat. The service staff is knowledgeable and responsive to customer queries and complaints.

Product Quality and Selection

IRCTC offers a vast range of train ticket and tourism-related services, with options for customers with different budgets and preferences.

Website Usability

The website is designed in a way that is easy to use, and users can navigate through the different options with ease. Recent overviews, such as finding stations by name or code, make the overall experience more user-friendly.

Returns and Exchanges

IRCTC has stringent cancellation and refund policies, with a detailed procedure for returning or exchanging tickets.

Promotions and Discounts

IRCTC occasionally offers promotions and discounts on train ticket and tourism service bookings on festive occasions and for group bookings.

Reputation

IRCTC has a good reputation as the official railway booking website, with a vast customer base and reliable services.

Payment Options

IRCTC has multiple payment options, including credit and debit cards, net banking, and mobile wallets. Customers can also book their tickets through cash counters located in numerous railway stations.

Loyalty Programs

IRCTC does not offer any loyalty programs for its customers.

Customer Reviews

IRCTC has mixed reviews from customers, with some praising its user-friendly interface and convenient booking process while others criticizing its complex cancellation and refund policy.

Community Involvement

IRCTC is involved in community activities and partners with various NGOs to provide meals and other services to underprivileged individuals.

Shipping and Costs

IRCTC does not provide shipping services as it is a primarily online booking platform. The costs of train ticket bookings vary depending on the type of train and service selected.