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Horrendous Expertise!!!!
My assessment for irobot.co.uk Horrendous Expertise!!!! After buying a brand new robotic, the order was with none progress for a couple of days. Once I known as CS I used to be advised that it will likely be checked out and they're going to get again to me. To be trustworthy in a couple of hours another person from teh firm contacted me and advised me that my names appeared in a sanctions record - I used to be requested for extra info which I supplied however since then there is no such thing as a response from iRobot.co.uk. I adopted up with an e-mail - no one responded. I'm ready for greater than an hour on the cellphone and CS doesn't choose up. On the opposite facet, the fee for the robotic is taken from my checking account. Completely horrifying customer support - if I my names are in a sanctions record (even that this can be a mistake) I might count on to be contacted by the corporate and attempt to rectify the issue as an alternative of taking the cash from my checking account, hold silent and don't cooperate by any means. I suppose I will want to succeed in out for assist from the ombudsman and Citizen Recommendation if this continues in that mannerUnmatched Excellence in Customer Service
A glowing praise for irobot.co.uk Amidst a frustrating malfunction with our beloved robot, we experienced a tremendous display of exceptional customer service from irobot.co.uk. Despite the initial technical troubles, the dedicated support team went above and beyond to assist us promptly and efficiently. They patiently guided us through troubleshooting steps and diligently addressed all our concerns with care and expertise. Thanks to their outstanding assistance, our robot is back in action, functioning flawlessly once again. We are immensely grateful for the unparalleled support provided by irobot.co.uk, restoring our faith in their products and services. A heartfelt recommendation to anyone in need of top-tier customer service - irobot.co.uk truly delivers beyond expectations!A Gem of a Tech Company: Exceptional Products, Exceptional Service!
Embarking on my journey with irobot.co.uk, I was initially skeptical after reading a review online. However, I took the leap of faith, and I am beyond grateful that I did. My first iRobot was a sturdy classic model that lasted me a solid 8 years – truly a reliable workhorse. When the time came to upgrade, I opted for the iRobot Roomba i5, excited for the innovative features it boasted. Fast forward two months, and my Roomba i5 hit a snag. Panicked, I reached out to customer service expecting the worst based on the previous review I had read. To my surprise and delight, not only were my queries swiftly addressed, but the support staff went above and beyond to ensure that my Roomba was up and running again in no time. The experience was seamless, efficient, and genuinely caring. In a world where customer service often falls short, irobot.co.uk shines as a beacon of excellence. Each interaction felt personal, each solution tailored to my needs. If you're in search of top-notch products backed by top-tier service, look no further than irobot.co.uk. Trust me, you won't be disappointed!Reviving My iRobot Braava 390 with New Tyre Treads – A Game Changer!
I recently faced intermittent issues with my iRobot Braava 390, but thanks to a fellow user's advice, my cleaning companion is back in action! The solution was simple yet game-changing - new tyre treads. After purchasing them on Amazon and following a quick YouTube tutorial on fitting them, my Braava 390 was transformed. It's disappointing that iRobot doesn't promote this fix, as it truly breathes new life into the device. Instead of pushing customers to dispose of their machines prematurely, a small tweak like this can make all the difference. I'm grateful for this practical and cost-effective solution that saved me from unnecessary expenses and environmental impact. If you're experiencing similar issues with your Braava 390, do yourself a favor and give it a new lease on life with these tyre treads. Your floors will thank you, and so will your wallet!A GENUINE WARNING TO ALL SHOPPERS: AVOID IROBOT. CO. UK AT ALL COSTS
As a dissatisfied customer, I feel compelled to share my experience with irobot.co.uk. Purchasing their Roomba product was a decision I came to regret. Despite the hefty price tag, the performance was far from impressive, leaving me feeling like I had overspent for subpar quality. However, my dissatisfaction didn't end with the product itself. When it came time to reach out to their customer service for assistance, I was met with frustration and disappointment. Endless waiting times, unhelpful responses, and a general lack of accountability made the whole ordeal a nightmare. It took a staggering six weeks of back-and-forth just to eventually resort to PayPal to facilitate a refund. My sincere advice to all potential shoppers out there is simple: steer clear of irobot.co.uk. Save yourself the headache, the time, and the wasted money. Learn from my mistake and choose a company that values its customers and stands behind its products. Avoid the hassle I endured and make a purchase you can feel confident and happy about.A Life-Changing Experience with iRobot.co.uk!
After purchasing the Roomba S9 series combo from iRobot.co.uk, my initial excitement quickly turned into disappointment as the vacuum started malfunctioning. It would either get lost, get stuck, or simply stop midway through cleaning. Frustrated, I reached out to their customer service for help. To my dismay, instead of resolving the issue, they deemed the vacuum unfixable and offered a trade-in voucher without returning my original vacuum. The lack of communication and professionalism from the iRobot personnel further added to my frustration. During one call, a representative rudely hung up on my husband when he requested to speak to a more knowledgeable staff member. Despite loving the product's performance, the poor customer service experience overshadowed its brilliance. I regret to say that I cannot recommend iRobot.co.uk solely based on their inadequate customer service. As much as I enjoy using their products, the lack of assistance and professionalism make it challenging to justify spending money on their brand. I hope they can improve their customer service to match the excellence of their products in the future.Unmatched Quality and Service: A Revelation
I am thrilled to share my experience with irobot.co.uk, where I recently purchased the Roomba J9. Having been a loyal customer for over 15 years with two previous robot purchases, my expectations were high. However, the Roomba J9 exceeded all my hopes and left me in awe of its impeccable performance and cutting-edge technology. From the moment I unboxed the Roomba J9, I was mesmerized by its efficiency and precision in cleaning. Its intelligent sensors navigated effortlessly through my home, leaving no corner untouched. The results were truly astonishing - my floors have never looked cleaner! What truly sets irobot.co.uk apart is their exceptional customer service. Any minor queries I had were addressed promptly and professionally, showcasing their dedication to customer satisfaction. This level of care and attention is a rare find in today's market, and it truly made my purchasing experience seamless and enjoyable. In a world where reliability and quality are paramount, the Roomba J9 stands out as a beacon of excellence. Its advanced features and unmatched performance have surpassed all my expectations, making it a valuable addition to my home. I wholeheartedly recommend irobot.co.uk to anyone in search of top-notch quality and unparalleled service.Turning Frustration into Delight
My journey with irobot.co.uk started off rocky. Encountering issues with my robot vacuum, I felt overwhelmed and disheartened. Each email exchanged felt like a waiting game, with days passing before receiving a response. However, amidst this challenge, a silver lining emerged. Despite initial hurdles, the irobot.co.uk team went above and beyond to address my concerns. Their dedication and commitment to customer satisfaction transformed my experience. While warranty discussions initially seemed discouraging, their team patiently explained the situation and offered a viable solution. Instead of a hefty repair fee, they provided a seamless resolution that left me relieved and grateful. Moreover, navigating the repair process was simplified, thanks to their clear guidance. What once felt like a cryptic puzzle became a straightforward task, thanks to their detailed instructions. Today, I stand as a testament to their dedication in turning frustration into delight. irobot.co.uk not only restored my robot vacuum but also my faith in exceptional customer service. I am truly impressed and thankful for their remarkable effort!Unable to invoke guarantee, poor customer support
My evaluation for irobot.co.uk I purchased my iRobot S9 in August to assist me carry on prime of cleansing in a busy family, initially I beloved it, esp the power to schedule. The cleansing energy was good and it coped with cat hair. By the beginning of November the robotic persistently turned misplaced on the best way again to docking (regardless of remapping). By the top of November the Robots suction ceased. Echoing others experiences -Unanswered emails, actually hours in name queues (over an hours wait every time) , a number of calls. Brokers very good however after every name nothing really progresses. When a restore was agreed, a postage label to the third occasion was promised, none arrived. Extra calls and emails. A damaged Robotic after 4 months, no return label , no repair in sight and a big sum of cash thrown away.Exceptional Product Quality, But Disappointing Customer Service Experience
As a loyal customer of irobot.co.uk, I was thrilled to purchase the j9+ and M6 mop bundle, enticed by the added bonus of a free H1 handheld vacuum cleaner for orders over £500. However, my excitement quickly turned to frustration when the promised handheld vacuum never arrived. Despite numerous attempts to contact their customer service line, I was left on hold for hours without any response. Resorting to email, I was met with a 10-day waiting period for each basic reply, only to be asked to continuously reiterate my issue in a back-and-forth exchange every week. To my dismay, I was informed that the customer service department was out of stock of the promised H1 handheld vacuum, with no clear timeline for restocking. This was incredibly disheartening, especially considering the ongoing promotion still advertised on their website. The differentiation they claimed between sales and customer service only added to the confusion and disappointment. While the products themselves boast exceptional quality, the overshadowing experience of dealing with their customer service team has been nothing short of a six-week ordeal. The lack of transparency and efficiency in handling customer concerns has left me feeling unheard and undervalued. In reflection, my journey with irobot.co.uk has been a mix of delight over their innovative products and deep disappointment in the disconnect between their product offerings and customer service experience.Unwavering Support and Exceptional Service
From the moment I first stumbled upon irobot.co.uk, I was enamored by their innovative technology and sleek designs. However, what truly set them apart was their unwavering support and exceptional service. At first, I encountered an issue with my purchase, and I must confess, I was hesitant about the aftersales process. Yet, to my surprise and delight, the team at iRobot went above and beyond to rectify the situation. Despite the initial hiccup, their willingness to address my concerns promptly and professionally truly amazed me. As a loyal customer who appreciates seamless transactions and top-notch service, I can confidently say that iRobot exceeded my expectations. Their commitment to customer satisfaction and dedication to resolving any issues promptly has earned my trust and loyalty. Kudos to the team for turning what could have been a negative experience into a positive one. Thank you, iRobot, for your impeccable service and for setting a new standard in customer care.Exceptional Customer Service and Quality Products
As a busy professional, I'm always on the lookout for products that can make my life easier. After much research, I decided to invest in the J7 Vacuum and M6 mop bundle from irobot.co.uk. The delivery was prompt, and I was eager to put my new gadgets to the test. Unfortunately, the mop didn't work straight out of the box. Disappointed but hopeful, I reached out to iRobot's customer support. The next couple of weeks were a testament to their unwavering commitment to customer satisfaction. Despite the initial glitch, I was pleasantly surprised by the level of professionalism and dedication of their support team. I called them, opened tickets, and sent emails, and throughout this process, they remained responsive and empathetic. I received regular updates and guidance, which made me feel valued as a customer. In the end, my issue was resolved, and the mop worked like a charm. The convenience and efficiency it brought to my cleaning routine were unparalleled. I couldn't be happier with my iRobot products, and I attribute a significant part of this satisfaction to the exceptional customer service I received. I highly recommend iRobot to anyone in search of innovative home solutions backed by a team that genuinely cares about its customers. Thank you, iRobot, for turning what could have been a negative experience into a positive one.Rescued by Bot Blaster Bundle
Having recently experienced a frustrating situation with another robotic vacuum company, I was hesitant to try iRobot. However, after reading reviews about the J7 Vacuum and M6 mop bundle, I decided to give it a shot. The delivery arrived promptly in mid-November, but unfortunately, the mop was faulty from the get-go. Despite my initial disappointment, I was pleasantly surprised by the efficiency of iRobot's customer service team. Upon reaching out about the malfunctioning mop, I was met with a quick response, providing troubleshooting steps and offering a replacement without any hassle. The support staff were understanding and eager to resolve my issue promptly. Within a few days, a brand new mop was at my doorstep, working flawlessly. I must admit that my initial skepticism was replaced with admiration for the team's dedication to customer satisfaction. Their swift action and commitment to resolving the problem left me impressed and reassured of the quality of iRobot's products. In conclusion, my experience with iRobot's Bot Blaster Bundle not only saved the day but also restored my faith in exceptional customer service. I highly recommend this innovative cleaning solution to anyone in need of quality products and reliable support. Thank you, iRobot, for turning my disappointment into a delightful experience!Disappointed with the Customer Service, but Love the Product!
I recently had an issue with my i7 from irobot.co.uk, and unfortunately, the customer service experience left a lot to be desired. After waiting for 1.5 hours to speak with someone, I followed all the troubleshooting steps they suggested, only to be told they would arrange a collection and repair. However, since then, I've been met with radio silence. Despite sending 7 emails, leaving numerous messages on their support system, and spending over an hour on hold for three consecutive days, I haven't received any response or callback. At this point, I'm left wondering if there's been a change in their business status. While the customer service experience has been disappointing, I must say that the i7 itself is an amazing product. Its performance and functionality have truly made a difference in my daily routine, and I couldn't be happier with its capabilities. In conclusion, while I'm still hoping for a resolution to my customer service issue, I can't deny the quality and utility of the i7. It's just a shame that the outstanding product is let down by the lackluster customer support.A True Lifesaver: Remarkable Service at irobot.co.uk
As a loyal customer of irobot.co.uk, I cannot express enough gratitude for the outstanding service I received. When my i7 faced an issue, I reached out to their customer service. Despite a brief wait on the phone, the representative went above and beyond to troubleshoot the problem and promptly arranged for a collection and repair service. However, communication faltered soon after. Feeling anxious, I tried to contact them numerous times via email, support messages, and phone calls, but to no avail. The lack of response left me concerned if something was amiss with the company. Fast forward to a few days later, I received a call from their team, apologizing for the oversight and ensuring a swift resolution. Their transparency, dedication, and ultimate solution not only fixed my i7 but also mended any doubts I had. irobot.co.uk truly turned a challenging situation into a shining example of top-tier customer service. Thank you for salvaging my trust and delivering exceptional care beyond my expectations.No Results Found
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{{{reviewBody}}}Introduction:
irobot.co.uk is the official website of iRobot, a leading brand in robotic technology. With a wide range of innovative products designed to simplify household chores, iRobot has gained a reputation for its high-quality and advanced cleaning solutions. From robot vacuums to mopping robots, iRobot offers cutting-edge technology that aims to revolutionize the way we clean our homes.Pros and Cons:
- Pros:
- Wide range of highly efficient and advanced robotic cleaners
- Intuitive and user-friendly interface for an enhanced user experience
- Flexible pricing options for different budgets
- Reliable customer service support
- Diverse product selection catering to various cleaning needs
- Strong reputation and positive customer reviews
- Cons:
- Some products can be pricey compared to conventional cleaning devices
- Limited color and design options for certain models
User Experience:
The iRobot website offers a seamless browsing experience, allowing users to explore and compare different models effortlessly. With detailed product descriptions, images, and videos, visitors can gain an in-depth understanding of each product's features and capabilities. The website's responsive design ensures compatibility across various devices, enhancing user convenience. The site also provides useful buying guides and FAQs to assist customers in making informed decisions.
Pricing and Value for Money:
iRobot products are priced competitively considering their advanced technology and time-saving features. While they may be higher in price compared to traditional cleaning devices, the efficiency and convenience they offer make them valuable investments in the long run. Additionally, iRobot occasionally provides promotions and discounts that further enhance the value for money.
Customer Service:
iRobot's customer service team is known for its responsiveness and helpfulness. Customers can reach out for assistance with product-related queries, troubleshooting, or general inquiries. The brand offers multiple channels of communication, including phone support, live chat, and email, ensuring customers receive timely support. The dedicated support staff strives to provide satisfactory resolutions to customers' concerns and inquiries.
Product Quality and Selection:
iRobot is renowned for its exceptional product quality. Each device is built using cutting-edge technology and undergoes rigorous testing to ensure optimal performance. The brand's product selection offers a variety of models tailored to different cleaning needs, whether it's vacuuming, mopping, or both. The products are designed with durability in mind, ensuring long-lasting usage.
Website Usability:
The iRobot website is designed to maximize usability and ease of navigation. The intuitive interface allows customers to explore product categories, compare models, and make purchases seamlessly. The search functionality is highly efficient, allowing users to find specific products or accessories quickly. The comprehensive filters and sorting options further enhance the browsing experience, enabling customers to refine their search based on specific requirements.
Returns and Exchanges:
iRobot offers a hassle-free return and exchange policy. In the event of a defective product or dissatisfaction with the purchase, customers can initiate a return within a specified timeframe. The brand ensures a smooth and efficient process, providing refunds or exchanges promptly. However, it's important to review the return policy for specific terms and conditions related to individual products.
Promotions and Discounts:
iRobot occasionally runs promotions and discounts on its website, providing customers with the opportunity to save on their purchases. These offers can range from percentage discounts to free accessories or extended warranties. Customers are advised to regularly check the website for ongoing promotions or subscribe to the newsletter to stay updated on the latest deals.
Reputation:
iRobot has established a strong reputation as a leader in the robotic cleaning industry. With a focus on innovation and excellence, iRobot consistently delivers high-quality products that meet and exceed customer expectations. The brand's commitment to customer satisfaction and exceptional performance has garnered positive reviews from users worldwide, further solidifying its reputation as a trusted household name.
Payment Options:
iRobot offers a range of secure payment options to ensure a convenient shopping experience. Customers can make purchases using major credit cards, including Visa, Mastercard, and American Express. The website also supports alternative payment methods such as PayPal, offering additional flexibility to customers.
Loyalty Programs:
At present, iRobot does not offer a dedicated loyalty program. However, the brand occasionally rewards customers with exclusive offers and discounts through their newsletter subscription, allowing loyal customers to benefit from ongoing promotions.
Customer Reviews:
iRobot encourages customers to leave reviews on their website, enabling prospective buyers to gain insights from real users' experiences. These reviews are valuable sources of information, providing an additional layer of transparency and helping customers make informed decisions based on shared experiences.
Community Involvement:
iRobot actively engages with customers and the robotic cleaning community through various social media platforms. The brand frequently shares cleaning tips, product updates, and responds to customer queries or feedback. This active involvement fosters a sense of community among iRobot users and allows them to connect with like-minded individuals.
Shipping and Costs:
iRobot provides efficient shipping services for customers in the United Kingdom. The brand offers free standard shipping on all orders, ensuring that customers receive their purchases in a timely manner. Expedited shipping options are also available for those who require faster delivery, albeit at an additional cost. The shipping fees for expedited delivery vary based on the destination and order specifics.
In conclusion, irobot.co.uk is an authoritative and trustworthy platform that offers a comprehensive range of cutting-edge robotic cleaning solutions. With its dedication to innovation, exceptional product quality, reliable customer service, and user-friendly website, iRobot has established itself as a leader in the industry. While some products may carry a higher price tag compared to traditional cleaning devices, the long-term value, convenience, and efficiency offered by iRobot's products make them worthwhile investments.