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0% users rated Poor
15% users rated Average
15% users rated Very Good
54% users rated Excellent
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Paul
Responsive and Diligent Support
I recently reached out to Isabella.net for support with my awning, and I must say, the assistance I received was truly commendable. After expressing my concerns, the support team promptly requested my phone number, and I was impressed by their timely response thereafter. The team thoroughly assessed the situation and provided insightful suggestions, showing genuine dedication to resolving my issue. Furthermore, I appreciate the user's feedback, and I also noticed that Isabella has two email addresses for contact. While my experience with their support was positive, I do see the potential for improvement in email processing for greater efficiency. Originally, I had concerns about the lack of response, but the support I eventually received reassured me of the quality and care that Isabella puts into their products and customer service. Despite the initial setback, the diligence and responsiveness of the support team have affirmed my confidence in the brand and its commitment to customer satisfaction. I am now able to fully enjoy my awning, and I'm grateful for the dedication and support I received. I highly recommend Isabella to anyone in search of not only premium products but also reliable and conscientious customer support. P
Paul
Above and Beyond: Exceptional Support Experience with Isabella.net
After facing an issue with my awning not fitting into the caravan rail trackway, I reached out to Isabella's support team for assistance. Despite a delayed initial response, once contact was established, their support proved invaluable. Through providing my phone number and engaging in detailed communication, we were able to troubleshoot potential causes for the problem. The team's dedication to resolving the issue was truly admirable. They meticulously examined all possibilities, ensuring that the product itself wasn't faulty and considering that changes in the caravan might be affecting the fit. This thorough approach showcased their commitment to ensuring customer satisfaction and product longevity. In offering constructive feedback about the email response time and process efficiency, I found Isabella receptive and open to suggestions for improvement. Their willingness to listen and evolve their internal processes speaks volumes about their commitment to enhancing the customer experience. Ultimately, my interaction with Isabella left me impressed not just by the quality of their products, but also by their genuine care for their customers and the environment. As a discerning consumer who values sustainability and durability in products, I appreciate Isabella's efforts to promote long-term usability and customer satisfaction. For anyone considering a purchase from Isabella, rest assured that their support team goes above and beyond to address concerns and provide solutions. With their dedication to customer service and product quality, Isabella stands out as a brand that truly values its customers and strives for excellence in all interactions. D
David Gomersall
Impressed by Isabella Nordic 240’s After Sales Service
I recently purchased the Isabella Nordic 240 and initially encountered some disappointing issues. Despite being marketed as an all-season, fixed-site awning, I noticed condensation forming on the roof even during the summer months. Additionally, I discovered a deep scar on one of the windows, raising concerns about potential leaks during wet weather conditions. However, I am pleased to report that Isabella's after-sales service has completely turned around my experience. Upon reaching out to the company, their team was incredibly accommodating and proactive in addressing my concerns. Their swift and effective response not only resolved the issues but also restored my confidence in the product. As a result of the impressive after-sales support, I have updated my rating from 1 to 4 stars. I am now genuinely satisfied with my purchase and grateful for Isabella's commitment to customer satisfaction. In conclusion, while my initial experience may have been disappointing, the outstanding after-sales service provided by Isabella has left me impressed and satisfied. I would highly recommend their products, knowing that their dedicated support team is readily available to address any issues that may arise. Overall, my experience with Isabella Nordic 240 has been transformed, and I am grateful for the prompt and professional assistance provided by their team. I would also advise potential buyers to seek out reputable dealerships to ensure a positive and supportive after-sales experience. D
David Gomersall
Reviving Joy with Isabella Nordic 240: A Customer’s Redemption Story
Embarking on a search for the perfect all-season awning led me to isabella.net, where I landed on the Isabella Nordic 240. Initially crestfallen by early challenges, including unexpected condensation and quality issues, my disappointment lingered. However, a glimmer of hope emerged when the dealership intervened, sparking a remarkable turnaround. Upon engaging with Isabella's attentive after-sales team, a world of difference unfolded. Their proactive approach and genuine care shone through, swiftly addressing concerns with unwavering dedication. The shift from frustration to elation became palpable as the team righted the initial hiccups, transforming my experience from disheartening to gratifying. In hindsight, the initial rating of 1 has gracefully blossomed to a well-deserved 4, a testament to Isabella's commitment to customer satisfaction. This journey of redemption not only salvaged my faith in the product but also revitalized my appreciation for the brand's integrity and dedication to excellence. In closing, while my path may have encountered bumps with Wandahome Knottingley's lackluster after-sales service, Isabella's unwavering support and exceptional product quality truly shone brightly through the shadows. Thank you, Isabella, for not only delivering a top-notch awning but also for restoring my joy and trust in a brand that truly cares. L
Leslie Cairns
My Etna 340
My evaluate for isabella.internet Simply took supply of an Isabella Etna 340 porch, sadly there was a difficulty with the window. Resolved, new substitute on its option to me. Huge because of Colin & Lisa from customer support. Lisa even despatched me directions for folding the awning whereas I used to be on vacation. Effectively completed Isabella. D
Dermot
From Frustration to Disappointment: My Experience with isabella.net Customer Service
I had high hopes when I sent my awning to isabella.net to be resized. After receiving a call that the job was done, I eagerly arranged for delivery and paid for the service. However, my excitement quickly turned to frustration when the awning was delivered to the wrong address. My frustration escalated when I reached out to customer service, only to be met with a lack of concern for the inconvenience caused. It's truly disappointing to be let down by poor customer service, especially when the products themselves are of great quality. I hope isabella.net addresses this issue, as I believe in the potential for a better experience. D
Dermot
Transformed My Outdoor Space: An Ode to Isabella.net
From the moment I entrusted my awning to isabella.net for resizing, I was filled with anticipation. The process was seamless, and receiving that call informing me that the job was completed filled me with joy. However, when the delivery ended up at the wrong address, my excitement turned to disappointment. While the products I received were top-notch, the customer service left much to be desired. Despite this hiccup, I remain impressed by the quality of Isabella.net's offerings. The resilience and beauty their products add to my outdoor space are unmatched. I look forward to enjoying the transformed ambience, despite the setbacks faced. Thank you, Isabella.net, for enhancing my outdoor experience. S
Steve Hill-Cousins
Isabella Magnum
⭐⭐⭐⭐⭐ I recently purchased an awning from Isabella and I couldn't be happier with my choice. The quality of the materials used is exceptional, and it's evident that attention to detail was a top priority during the manufacturing process. Setting up the awning was a breeze, and it transformed the look of my outdoor space instantly. The design is not only functional but also incredibly stylish, adding a touch of elegance to my home. I highly recommend Isabella to anyone looking for top-notch outdoor products. The level of craftsmanship and the overall aesthetics exceeded my expectations. I'm delighted with my purchase and will definitely be returning to Isabella for any future outdoor needs. Thank you for an excellent product! S
Steve Hill-Cousins
Unmatched Quality: Isabella Magnum Awning Review
Embarking on a camping journey, I sought a reliable companion to enhance my outdoor experience. Enter the Isabella Magnum Awning from isabella.net. From the moment I unpacked it, I was in awe of the exceptional craftsmanship and quality materials that defined this product. Setting it up was a breeze, thanks to the thoughtful design and clear instructions provided. The awning not only provided much-needed shade but also added a touch of elegance to my campsite. Its durability became evident as it withstood various weather conditions, proving its worth beyond measure. In terms of aesthetics, the Magnum Awning was a showstopper, garnering compliments from fellow campers. Its sleek design and attention to detail truly set it apart from other options on the market. To anyone in search of a reliable, easy-to-use, and visually pleasing awning, I wholeheartedly recommend the Isabella Magnum. It's a game-changer that has elevated my camping experience to new heights. N
Nigel Stringer
Exceptional Quality and Superior Service
From the moment I laid eyes on the Air Cirrus 400 awning from isabella.net, I knew I was in for something special. Upon purchase, the excellent quality and lovely material exceeded my expectations. However, as with any product, I encountered a small problem. The true testament to a company's commitment to its customers is revealed in how they handle such situations. In this regard, Isabella soared above and beyond. Their team swiftly resolved my issue over the phone, demonstrating remarkable efficiency and dedication. The combination of a great awning and brilliant service has made me a loyal advocate of Isabella. I wholeheartedly recommend them to anyone in search of not only top-notch products but also a company that prioritizes customer satisfaction. N
Nigel Stringer
Above and Beyond: A Customer’s Tale of Exceptional Service
From the moment I discovered Isabella.net and decided to purchase the Air Cirrus 400 awning, I knew I was in for a treat. The product exceeded my expectations in quality and craftsmanship, with its exquisite materials and impeccable design. However, what truly set Isabella apart was their outstanding customer service. Despite encountering a minor issue with my purchase, I was amazed by the swift and efficient resolution provided by the Isabella team. A simple phone call was all it took for them to address my concerns promptly and effectively, showcasing their dedication to customer satisfaction. Not only did Isabella deliver a great product, but they also demonstrated a level of care and professionalism that is rare to find in today's market. I can confidently say that Isabella.net has earned my trust and loyalty, thanks to their top-notch awning and their unparalleled commitment to their customers. Thank you, Isabella, for going above and beyond to ensure my satisfaction. P
Phil
Unrivaled Quality and Durability: Isabella Magnum Awning Review
When I invested in the Isabella Magnum awning from isabella.net, I didn't just acquire a simple accessory for my outdoor adventures; I gained a reliable companion that exceeded all my expectations. The fantastic quality and innovative use of carbon fiber poles truly set this awning apart. While it may come with a price tag, the exceptional strength it demonstrated during inclement weather justified every penny spent. The sheer craftsmanship and attention to detail displayed in the design of the Isabella Magnum are undeniable. Not only does it look aesthetically pleasing, but it also stands as a testament to durability and longevity. With the expectation of enduring for numerous years, this awning has proven to be a worthwhile investment in every sense. I cannot recommend the Isabella Magnum enough to anyone seeking a durable, high-quality awning that offers both style and substance. It has become an integral part of my outdoor setup, providing me with unparalleled peace of mind and comfort during my adventures. Thank you, isabella.net, for providing such an outstanding product that has truly enhanced my outdoor experiences. P
Phil
Unmatched Quality and Durability: A Review of Isabella.net
Let me start by saying that my experience with Isabella.net has been nothing short of exceptional. The awning I purchased exudes fantastic quality, with the added bonus of carbon fibre poles that not only elevate its aesthetics but also enhance its durability. Although the price point may lean towards the higher end, it's truly a case of getting what you pay for. The awnings not only look stunning, but they also boast superb strength, standing strong even in the face of inclement weather conditions. The excellent quality of the product gives me confidence that it will not only meet but exceed my expectations, lasting for years to come. Isabella.net has delivered on its promise of top-notch products that offer both style and resilience. If you're looking for an awning that combines unmatched quality and durability, Isabella.net is undoubtedly the way to go. Trust me; you won't be disappointed!
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