Isango User Reviews

Introduction

isango.com is an online travel booking platform that provides a range of sightseeing tours, activities, and experiences around the world. Founded in 2006, the company offers over 10,000 products across 300 destinations globally. The platform allows travelers to book activities that match their interests and budgets, with options ranging from adventure sports to cultural experiences.

Pros and Cons

Pros:

• Wide range of activities and experiences to choose from
• Easy to navigate interface
• Transparent pricing
• 24/7 customer service support available

Cons:

• Some activities may have limited availability
• Prices can be higher compared to other competitors
• Some activities may not be suitable for all age groups or physical abilities

User Experience

isango.com provides a user-friendly interface that allows users to search for activities by destination, category, or keywords. The platform offers detailed descriptions and photographs of the activities, enabling users to make informed decisions about their choices. The booking process is straightforward, with clear instructions and a simple checkout process.

Pricing and Value for Money

Pricing for activities on isango.com can vary depending on the destination, activity, and duration. Some activities can be pricey, while others can be more affordable. However, the website offers transparent pricing, with no hidden fees. isango.com offers competitive prices that are comparable to other major online travel booking platforms.

Alternatives

There are several other online travel booking platforms that offer similar services such as Viator, GetYourGuide, and Klook.

Customer Service

isango.com offers 24/7 customer service support via email, phone, or live chat. Users can also access a comprehensive FAQ section to find answers to commonly asked questions. Customer service representatives are knowledgeable and responsive, providing timely assistance to users.

Product Quality and Selection

isango.com offers a wide range of activities that cater to various interests and age groups. The platform partners with reputable vendors to ensure that users have access to high-quality and safe experiences. Each activity listed on the platform has a detailed description and photographs, enabling users to make informed decisions about their choices.

Website Usability

isango.com has a simple and easy-to-use website that allows users to browse and search for activities by destination, interest, and date. The website is well-organized, with clear instructions, and has a fast loading time.

Returns and Exchanges

isango.com has a flexible cancellation policy that allows users to cancel or modify their bookings up to 24 or 48 hours before the activity start time, depending on the vendor's policies.

Promotions and Discounts

isango.com frequently offers promotions and discounts to its users. Users can sign up for the newsletter to receive exclusive deals and discounts.

Reputation

isango.com has a good reputation in the travel industry, with positive reviews from users and reputable travel publications. The platform has won several awards, including the Feefo Gold Trusted Service Award and the TravelMole Best Tour and Activity Website Award.

Payment Options

isango.com accepts various payment options, including credit cards, PayPal, and Google Pay.

Loyalty Programs

isango.com does not have a loyalty program. However, users can sign up for the newsletter to receive exclusive deals and discounts.

Customer Reviews

isango.com has an average rating of 4.5 stars on Trustpilot, based on over 16,000 reviews. Users praise the platform for its wide range of activities, transparent pricing, and excellent customer service.

Community Involvement

isango.com is committed to giving back to the community and partners with various charities and non-profit organizations.

Shipping and Costs

isango.com does not provide physical products, and users can access their bookings through email or the platform. There are no shipping costs associated with the platform.