Users Voice for Isawitfirst

24% users rated Terrible
1% users rated Poor
1% users rated Average
6% users rated Very Good
69% users rated Excellent
Pie Chart Review Representation for Isawitfirst
Isawitfirst Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Sep 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 1 1.2 4.5 4.8 3.8
Oct 2022 4.3 1 1.3 4 4.2 4.2
Nov 2022 3.4 1 1.4 4.2 3.9 2.8
Dec 2022 5 5 5 5 5 5
Mar 2023 1.7 1.5 1.4 5 3.1 3.4
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Detailed Isawitfirst Review by

Introduction

isawitfirst.com is a fashion and beauty e-commerce platform that offers trendy and affordably-priced clothing, shoes, accessories, and cosmetics for women. With its headquarters in Manchester, UK, the online retailer claims to have a wide range of products that cater to various fashion tastes and sizes. This review aims to examine various aspects of the website and services provided by isawitfirst.com.

Pros and Cons

Pros:
  • Wide selection of products
  • Affordable prices
  • Free shipping on orders over £30
  • Regular promotions and discounts
Cons:
  • Some products are low-quality or not true to size
  • Return policy is limited to 14 days
  • Some customers have reported poor customer service experiences

User Experience

The website has a sleek and modern design that is easy to navigate. Users can easily search for products by category, size, and price. The product pages include multiple pictures and detailed descriptions, which help customers make informed decisions. Additionally, the website has a blog section that features fashion tips, trends, and news.

Pricing and Value for Money

The prices on isawitfirst.com are relatively low compared to other fashion retailers. Customers can find dresses for as little as £5 and shoes for £10. The website frequently runs promotions and discounts, which can provide even better value for money.

Alternatives

Alternative fashion e-commerce platforms include Boohoo, ASOS, Missguided, and PrettyLittleThing.

Customer Service

Some customers have reported poor customer service experiences with isawitfirst.com. The company provides a contact form on their website for customers to reach out with questions or concerns. However, some customers have reported slow response times or unhelpful responses.

Product Quality and Selection

The product selection on isawitfirst.com is vast and includes clothing in various sizes, shoes, and accessories. However, some customers have reported that the quality of the products is not consistent, and some items are not true to size.

Website Usability

The website is easy to use and navigate, with clear categories and search filters to help customers find products quickly. The checkout process is straightforward, and customers can save their payment information for faster future purchases.

Returns and Exchanges

Returns and exchanges are allowed within 14 days of receipt, and customers are responsible for the cost of return shipping. The items must be in their original condition with tags attached to be eligible for a refund.

Promotions and Discounts

isawitfirst.com regularly offers promotions and discounts, including percentage discounts and free shipping on orders over £30. Customers can sign up for the company's newsletter to receive updates on current and upcoming promotions.

Reputation

isawitfirst.com has mixed reviews, with some customers reporting positive experiences and others describing issues with product quality and customer service.

Payment Options

Customers can pay for their orders using major credit and debit cards, PayPal, and Klarna. Klarna allows customers to pay in installments.

Loyalty Programs

isawitfirst.com does not offer a loyalty program at this time.

Customer Reviews

The company displays customer reviews on its product pages, which can help customers make informed purchasing decisions. However, some customers have reported that the reviews are misleading and do not accurately reflect the product's quality or fit.

Community Involvement

isawitfirst.com does not appear to have any significant community involvement initiatives at this time.

Shipping and Costs

The company offers standard shipping for £3.99 and free shipping on orders over £30. Express shipping is also available for an additional fee. The estimated delivery time for standard shipping is 2-4 business days. The company ships to the UK and internationally, but international shipping fees may vary. Overall, isawitfirst.com offers a wide range of trendy and affordable fashion products, but customers should be aware of potential issues with product quality and customer service. The website is easy to use and navigate, and the company frequently offers promotions and discounts to provide customers with even better value for money.

Isawitfirst Recent User Reviews

User Rating

5 stars

65

4 stars

11

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Reviewer Name: Daisy

Review Submission Date: 2022-12-18

Review Title: I had an issue with a delivery (not I…
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Review Description: I had an issue with a delivery (not I saw it here's fault) but the customer service I received from Whitney was incredible.Whitney Helped get my problem resolved and was great through the process Thank you WhitneyDaisy

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Reviewer Name: Imogen

Review Submission Date: 2022-12-18

Review Title: Dreadful company
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Review Description: Dreadful company, do not order!!I ordered jeans that came dark blue when i ordered light wash. They are trying to charge me to return the item when it is completely different to the photo advertised.Customer service are useless and won’t send a returns label. Scammers. Avoid!

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Reviewer Name: Ky Xi

Review Submission Date: 2022-12-09

Review Title: Cheap prices and quick delivery
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Review Description: Cheap prices and quick delivery, but materials are very cheap and not good quality

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Reviewer Name: Kieran

Review Submission Date: 2022-12-04

Review Title: Super quick
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Review Description: Super quick. I didn't pay for expedited delivery and the order was sent to me in within 2 days. Very impressed. Other retailers have been a huge let down over the mas shopping period.

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Reviewer Name: Charlotte Reed

Review Submission Date: 2022-11-29

Review Title: Every thing ordered in an 8 or 10 was…
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Review Description: Every thing I ordered in an 8 or 10 was bordering on size 16. None of these items mentioned “oversized” or “suitable for a 6 foot woman”. Had to pay £15 to send it back also which is ridiculous, don’t be shopping on the website ever again

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Reviewer Name: Rachel

Review Submission Date: 2022-11-29

Review Title: Never buy from this site
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Review Description: Never buy from this site , firstly they use evri which is one of the worst curriers going . Secondly they are unsympathetic and offer you no understanding or even refund your order .STAY CLEAR

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Reviewer Name: Billy

Review Submission Date: 2022-11-25

Review Title: Worst company ever for returns
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Review Description: Returned order over a month ago and I still have not heard back. This company makes returning items extremely difficult and even when you manage to return nothing ever gets confirmed. Over a month since I returned and they have not even acknowledged receiving the items even though they supplied the returns label. This is my third order and I have problems returning some of the items from every order.

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Reviewer Name: Carys

Review Submission Date: 2022-11-25

Review Title: Awful Returns and Refund Process
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Review Description: You have to wait ages for refunds (months) and mine was processed incorrectly so they still owe me £25. There is no way to get in contact with them I’ve tried email, Facebook and Twitter and just no one is picking up my message. After looking on Twitter it seems I’m not the first to experience this. I am really disappointed and won’t order from them ever again.

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Reviewer Name: Bruna Rodrigezz

Review Submission Date: 2022-11-24

Review Title: Again i contact you about this…
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Review Description: Again i contact you about this situation and nothing resolved, im not going to shop here again.Refund me the costs for the return (it was half of the order) !!!!Details order n 260510909914

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Reviewer Name: Stephanie B

Review Submission Date: 2022-11-23

Review Title: Poor quality and apparently wear and tear...
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Review Description: Bought a jacket, worn it a handful of times as it's been too warm over summer. It's now the weather to wear it and the zip doesn't even work. Apparently due to the time frame it's wear and tear... Even though it's been worn no more than about 5 times. Material is cheap and awful quality, glad I got it cheap, as I'd be even more gutted if I'd paid full price!!