Ismash Reviews

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57 Reviews

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In the Repair & Services category

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11% users rated Terrible
7% users rated Poor
2% users rated Average
4% users rated Very Good
77% users rated Excellent
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E EdmondSulanjaku
45 days ago

An Unforgettable Experience with iSmash

When I think about my experience with iSmash, the words "great job" come to mind. The service was impeccable, the staff was friendly, and the end result exceeded my expectations. However, if there's one thing that could enhance this already fantastic service, it would be speeding up the process a bit. Leaving my phone at the shop for 5 to 6 hours seemed a tad longer than necessary, especially considering that the screen replacement itself takes only 45 minutes. Shortening this turnaround time would not only save customers the hassle of multiple trips but also make the overall experience even more convenient and efficient. Despite this minor feedback, I am genuinely pleased with the service I received at iSmash. The quality of the workmanship, coupled with the professionalism of the staff, left me thoroughly impressed. I wouldn't hesitate to recommend iSmash to everyone looking for reliable tech repair services. Thank you, iSmash team, for a job well done!
A Angelina Adamska
45 days ago

The worse experience I have ever had…

My review for ismash.com The worse experience I have ever had with repairing service. Very unprofessional. My screen had a few stripes but worked good so I wanted to replace it. I also paid extra £15 for the screen protector. I picked up my phone and after few hours my screen was not working well at all. It didn’t react on my touch and was turning off so I was not able to use it. I went to the store as the staff told me they will keep my old screen anyway if I have a problem with the new one so I went there and asked for the refund and changing the screen for my old one with the stripes as I prefer to go to Apple Store. The manager told me that my old screen is not going to work as it’s not working any longer after replacement-they just destroyed it. Also I asked for the refund for the screen protector and she said it’s not possible to get the refund-instead of the refund they can put the screen protector on my screen for free if I visit them next time (joke!) I would never recommend this company as I lost the time, money and it was so disappointing that they make it even worse!
W WILLIAM
45 days ago

Revived My Phone with Outstanding Service

Upon discovering ismash.com, I was cautiously optimistic about their services. However, after experiencing their work firsthand, I can confidently say that they exceeded all my expectations. The team at ismash.com not only replaced my old battery promptly but also brought my phone back to life, making it operate like brand new. The best part? Their pricing was incredibly fair, making the entire experience even more satisfying. I highly recommend ismash.com for anyone seeking top-notch service and value for their tech needs.
A Alexandra Kennedy
45 days ago

A Lifesaver for a Paris-Bound Child: Amazing Service from iSmash!

I cannot thank iSmash enough for their exceptional service. When my son accidentally smashed his Google Pixel 7 Pro screen just before a school trip to Paris, I was in a panic. Thankfully, a repair shop on the Wirral recommended iSmash, and it was a game-changer. From the moment I landed on their website, I was impressed. The online form was easy to fill out, and I was relieved to see that they offered same-day repairs. The website even allowed me to choose a convenient time slot and displayed the price upfront – no hidden surprises. Marion at iSmash was an absolute star. She quickly fixed the phone within an hour, making it possible for my son to take his beloved device on his trip. The efficiency and professionalism displayed by iSmash left me truly grateful. I have no hesitation in recommending iSmash to anyone in need of phone repairs. Thank you, iSmash, for being a lifesaver for my son's Paris adventure!
B bp
46 days ago

Above and Beyond: Seamless Screen Replacement with a Personal Touch

When I walked into the bustling Canary Wharf store, I was met with exceptional service from Elaan at ismash.com. Not only did he swiftly replace my cracked screen, but he also went the extra mile by cleaning out my speakers, enhancing my overall phone experience. His efficiency and attention to detail truly exceeded my expectations. I am thrilled with the seamless repair and the unexpected bonus service. Thank you for going above and beyond!
P philippa Stephen martin
46 days ago

Life-Saver iSmash: A True Apple Alternative!

After being quoted a staggering £365 by Apple for what they claimed was a broken cable and a potential loss of all my phone's data, I couldn't believe my luck when I stumbled upon iSmash. Not only did they fix my phone for a mere £49, but they also debunked Apple's diagnosis regarding the broken cable. The real issue? A simple battery replacement! iSmash not only saved me a significant amount of money but also preserved all my valuable data. I couldn't be more grateful for their honesty, efficiency, and expertise. This experience has truly shown me that iSmash is more than just a repair service; they are a genuine life-saver. Thank you, iSmash, for providing a reliable and affordable alternative to Apple!
A Ahmad Khan
46 days ago

Embarking on a Seamless Tech Journey at iSmash: A Return Review

Having recently revisited iSmash, I am filled with profound delight with the caliber of service offered. The efficiency and friendliness exhibited by the staff are unparalleled. Despite being a returning customer, the warmth and attentiveness were consistent, making the experience memorable. Throughout my visit, I was astounded by the swift turnaround time for repairing my iPhone. The punctuality in adhering to the timeframe promised truly showcases their commitment to customer satisfaction. The professionalism displayed at iSmash is truly commendable. I wholeheartedly recommend iSmash to anyone in need of tech assistance. Their exceptional service quality and customer-centric approach make them stand out in the tech repair industry. Thank you, iSmash, for making my tech troubles a breeze to overcome.
F Fgjnvd
48 days ago

Transformed My Device, Touched My Heart: A Tribute to ismash.com at North St, Brighton

Navigating through the technological maze can be overwhelming, but finding a gem like the ismash.com branch at North St, Brighton was a true blessing. I walked in with a deformed iPad and shattered screen, feeling a mix of frustration and hope. The team's expertise and dedication, however, quickly turned my situation around. The repair not only restored my device's functionality but also rekindled my faith in customer service. The manager, a shining example of empathy and professionalism, not only fixed my gadget but touched my heart. Their kindness shone through when they took the time to remember me from a previous visit and inquire about my sick relative. In a world where transactions often feel transactional, this personal touch made all the difference. It's not just about fixing devices at ismash.com; it's about fixing spirits and restoring trust. My experience at North St, Brighton, was not just about excellent service but also about genuine care. Thank you, ismash.com, for not only repairing my iPad but for also repairing my faith in humanity.
E Ella Pennells
51 days ago

Transformed My Day: 5-Star Experience at iSmash Leicester Highcross Branch!

From a stressed-out phone owner to a delighted customer, my recent visit to iSmash at Leicester Highcross was nothing short of magical. The star of the show was undoubtedly Josh – friendly, knowledgeable, and a true problem-solving wizard! As someone who relies heavily on their phone for work and communication, a malfunctioning device can easily throw off my entire day. However, Josh's expertise and professionalism quickly turned my frown upside down. Not only did he fix my phone with precision, but he also took the time to explain everything in detail, leaving me feeling confident and reassured. The seamless service and personalized attention I received at iSmash truly set them apart. In a world where exceptional customer service is increasingly hard to come by, this experience was a breath of fresh air. Thank you, iSmash Leicester Highcross team and a special shoutout to Josh for going above and beyond to make my day brighter! I will certainly be returning for all my tech needs and will be recommending your outstanding service to everyone I know.
Q Quintus Pillai
51 days ago

Heartfelt Appreciation for Elaan’s Exceptional Customer Service at iSmash

My experience with Elaan at iSmash, located in Canary Wharf, was absolutely wonderful. As soon as I walked in, his customer-oriented approach stood out – he greeted me with a warm smile that instantly put me at ease. Throughout the entire interaction, Elaan's attentiveness and professionalism truly shone through, making me feel valued as a customer. His dedication to providing exceptional service didn't go unnoticed, and I was so grateful for the positive impact he had on my day that I decided to show my appreciation by buying him a croissant as a token of thanks. It's rare to come across individuals like Elaan who go above and beyond to ensure customers feel supported and cared for. Thank you, Elaan, for your outstanding service and for making my visit to iSmash a memorable one. Your kindness and genuine demeanor have truly left a lasting impression on me. I'll definitely be recommending iSmash to friends and family, knowing they'll be in good hands with you at the helm.
D D.J. Dye
52 days ago

The Best iPhone Battery Replacement Experience at iSmash

I recently had the pleasure of visiting the Bristol (Cribb’s Causeway) branch of iSmash for a much-needed iPhone battery replacement. From the moment I walked in, I was met with exceptional service. The staff not only displayed a high level of courtesy but also went above and beyond to assist me with all my queries. What truly impressed me was the efficiency with which the job was carried out. The skilled technicians at iSmash promptly replaced my iPhone battery, ensuring that I didn't have to wait for an extended period. This level of promptness is a testament to their commitment to customer satisfaction. Furthermore, the reasonable pricing of their services pleasantly surprised me. Despite delivering top-notch service, iSmash ensures that their customers receive great value for their money. I can confidently say that the service I received at iSmash exceeded my expectations. The overall experience left me thoroughly satisfied, and I wouldn't hesitate to recommend iSmash to anyone in need of reliable and efficient device repairs. Kudos to the team at iSmash for their outstanding service!
C Charlotte Kiss
52 days ago

Exceptional Service and Expertise at iSmash: A Genuine Testimonial of Delight

Having recently visited iSmash at St Pancras station, I am compelled to share my truly exceptional experience with their team. Despite not having an appointment, the staff graciously accommodated me and swiftly proceeded to fix my phone. The efficiency was astounding as they even managed to order the necessary part promptly, promising a quick repair. One particular aspect that drew me to iSmash was their policy of not deleting customer data. This was crucial for me as my phone's display malfunction prevented me from backing up essential information. Not only did they preserve my data impeccably, but they also replaced my battery at no extra cost. The convenience and generosity of their service were truly remarkable. Furthermore, the team members I interacted with exuded warmth, professionalism, and a profound level of expertise. Their friendly demeanor and knowledge not only reassured me but also made the entire process smooth and stress-free. While I sincerely hope I won't encounter phone issues in the future, if the need arises, I wouldn't hesitate to return to iSmash. My trust in their capabilities has been solidified, and I wholeheartedly recommend their services to anyone in need of reliable and top-notch phone repairs. My heartfelt thanks to the St Pancras team at iSmash for their outstanding dedication and customer care.
G Gaz Hitchings
53 days ago

Unparalleled Customer Service: A Touching Journey

Embarking on an emotional rollercoaster with my daughter's broken iPad, I turned to ismash.com at Bristol Cribbs Causeway with hopeful anticipation. However, what awaited us was a saga of shattered promises and shattered screens. The initial quote for repairing the 9th gen iPad left me stunned, hovering at an astonishing 40% above my previous experiences. Despite the steep price, I entrusted them with the device, lured by the promise of a swift 24-48 hour turnaround. Days turned into a week, as our beloved iPad remained in limbo. With each passing moment, my daughter's distress grew palpable, her autism amplifying the significance of this missing lifeline. The lack of communication regarding the repair hurdles only added to our anxiety. Fueled by determination and a dash of urgency, I finally caught up with the service team, emphasizing my urgent need for the iPad by Thursday due to impending work obligations. Alas, the news only grew grimmer, with the device still held captive, awaiting a far-fetched spare part delivery. As we navigate through this ordeal, I find myself torn between disappointment and disbelief. The impending weekend without the iPad looms ominously, casting a shadow of distress over our family. In conclusion, this experience has left an indelible mark on me. The fleeting glimmer of hope upon entering ismash.com has dimmed, overshadowed by the stark reality of unmet promises and shattered expectations. Regrettably, my future endeavors will not intersect with this company's path. While our journey may have been riddled with setbacks, I hold onto the silver lining - the unwavering love and resilience of my daughter, whose unmet longing for her iPad only underscores the importance of empathetic and efficient service.
H Hugh Odonoghue
55 days ago

An Unforgettable Experience: My Journey with iSmash

Let me share with you a heartwarming story of exceptional service that I encountered at iSmash. It was a typical Tuesday, February 6, 2024, when my entire perception of customer service was elevated beyond words by the phenomenal team at the London Bridge branch of iSmash. Walking in with a shattered iPhone screen, I was met by two outstanding individuals who not only embodied professionalism but also exuded genuine care and dedication. Their synchronized efforts and unwavering commitment to delivering top-notch service left an indelible mark on my heart. Witnessing the meticulous handling of my phone reinforced my trust in their expertise. In what felt like the blink of an eye, albeit an hour and a half later, my once-damaged phone emerged from their skilled hands looking as good as new. The joy and gratitude that flooded my being were immeasurable, and I couldn't contain my elation as I practically floated all the way home. Helen's testimonial encapsulates just a fraction of the profound impact that iSmash had on me that day. Their unparalleled service, coupled with genuine kindness, transformed what could have been a mundane errand into a memorable and uplifting experience. Thank you, iSmash, for setting a standard of excellence that will forever resonate with me. With heartfelt appreciation,
I ian
55 days ago

Revived My Gadgets! The Power of a New Battery

Let me share my recent experience with ismash.com — a journey of hope, expectation, and ultimately a mixed bag of results. In a bid to breathe new life into my trusty 3.5-year-old Samsung Galaxy A71, I turned to ismash.com for a battery replacement. The memory of its once impressive 3-4 day battery life lingered, and I craved to relive that experience once again. Alas, reality hit hard. The new battery did improve the battery life by a mere half-day, only a fraction of my initial hopes. Questions swirled in my mind. Was the replacement battery not up to par? Were there underlying issues draining the power unnoticed? The mystery lingered, as the internal diagnostics failed to provide any clear answers. Despite the slight disappointment, the true test came during my daily routine. A brief 30-minute indulgence in BBC sounds now mere meant a 10% battery drain. The stark reality dawned on me, and a tinge of regret surfaced. In my unique scenario, the investment in the replacement battery did not yield the expected results, leaving me with a feeling of unease. Nevertheless, the journey was not in vain. The experience served as a valuable lesson, showcasing the intricate dance between expectations and reality in the realm of gadget resurrection. While my endeavor may have fallen short of the mark, the glimpse into the inner workings of my beloved device was a journey of discovery in itself, shedding light on the complex world of batteries and power management. In the end, my experience with ismash.com was a testament to the unpredictable nature of technology and the delicate balance between hope and reality. While my specific outcome may not have met the desired expectations, the journey itself was a valuable exploration, highlighting the nuances of device maintenance and the intricacies of battery performance.

Introduction

ismash.com is a leading online retailer specializing in high-quality electronic devices and accessories. With a wide selection of smartphones, tablets, laptops, and wearable gadgets, ismash.com has become a go-to destination for tech enthusiasts. This editorial review aims to provide an in-depth analysis of ismash.com, covering various aspects to help potential customers make informed decisions.

Pros and Cons

  • Pros:
  1. Extensive range of electronic devices and accessories
  2. Competitive pricing
  3. Reliable product quality
  4. User-friendly website
  5. Efficient customer service
  6. Frequent promotions and discounts
  7. Positive reputation and customer reviews
  8. Flexible payment options
  9. Convenient loyalty programs
  10. Free shipping available
  • Cons:
    1. Limited community involvement
    2. Occasional delays in shipping
    3. Return and exchange process can be time-consuming

    User Experience

    ismash.com offers a seamless user experience, thanks to its intuitive interface and easy navigation. Users can easily browse through various categories and filter options to find their desired products. The website's search function is efficient, providing accurate results. Moreover, informative product descriptions and clear images enable users to make well-informed purchasing decisions.

    Pricing and Value for Money

    ismash.com offers competitive pricing, often beating its competitors. The website frequently runs sales and promotions, providing customers with great value for money. Additionally, the product quality justifies the prices, ensuring that customers receive durable and reliable electronic devices and accessories.

    Customer Service

    ismash.com prides itself on exceptional customer service. Their dedicated support team promptly addresses customer queries and concerns, ensuring a satisfactory experience. From pre-sales inquiries to post-purchase support, the customer service team is efficient and knowledgeable. Customers can reach out via email, phone, or live chat for quick assistance.

    Product Quality and Selection

    ismash.com holds a reputation for offering high-quality electronic devices and accessories. The website partners with trusted brands, ensuring that customers receive genuine and reliable products. The selection is vast, encompassing the latest smartphones, tablets, laptops, headphones, chargers, and more, catering to a wide range of customer preferences.

    Website Usability

    ismash.com boasts a user-friendly website design. The interface is clean, uncluttered, and aesthetically pleasing. The website loads quickly, minimizing waiting times for customers. Navigating between pages and filtering options is smooth, enhancing the overall shopping experience. Furthermore, the checkout process is straightforward, ensuring a hassle-free transaction.

    Returns and Exchanges

    While ismash.com accepts returns and exchanges, the process can be time-consuming. Customers must adhere to specific guidelines and provide sufficient documentation to initiate the return. However, the customer service team is proactive in addressing any issues, providing guidance throughout the process.

    Promotions and Discounts

    ismash.com frequently offers promotions and discounts, making it an attractive option for tech-savvy shoppers. Customers can take advantage of seasonal sales, bundle deals, referral programs, and exclusive discounts for newsletter subscribers. These promotions enhance the overall value for money and encourage repeat purchases.

    Reputation

    ismash.com enjoys a positive reputation among its customers. The website has garnered many positive reviews, praising its product quality, competitive pricing, and reliable customer service. Such a reputation is a testament to ismash.com's commitment to customer satisfaction and their efforts in maintaining a trustworthy online retail platform.

    Payment Options

    ismash.com offers a range of flexible payment options to cater to diverse customer preferences. Customers can securely complete their transactions using major credit/debit cards, PayPal, or alternative payment methods, ensuring convenience and security.

    Loyalty Programs

    ismash.com offers convenient loyalty programs to reward its loyal customers. By accumulating points with each purchase, customers can redeem them for discounts or future purchases. This incentivizes customer loyalty and encourages repeat business.

    Customer Reviews

    Customer reviews on ismash.com are overwhelmingly positive. Satisfied customers praise the website's product quality, competitive pricing, fast shipping, and commendable customer service. Such positive feedback reflects the trust and satisfaction of the customer base.

    Community Involvement

    While ismash.com has limited community involvement, they actively participate in tech forums and discussion groups, providing valuable insights and support to tech enthusiasts. Their engagement in these communities showcases their expertise and commitment to the tech community.

    Shipping and Costs

    ismash.com offers shipping services to various locations. While they strive to provide fast shipping, occasional delays may occur, resulting in longer-than-expected delivery times. However, the website often offers free shipping promotions, providing customers with cost-saving opportunities.

    In conclusion, ismash.com is a reputable online retailer that excels in providing a wide range of high-quality electronic devices and accessories. Their competitive pricing, reliable customer service, user-friendly website, and positive customer reviews contribute to their authority and trustworthiness in the tech retail industry. With a commitment to customer satisfaction, ismash.com offers great value for money, making it a top choice for tech enthusiasts.