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13% users rated Poor
5% users rated Average
0% users rated Very Good
43% users rated Excellent
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Carolina Zeleski
They are going to take your cash and disappear
My evaluation for italeau.com This firm is both going by means of monetary woes or has gone out of enterprise however they're nonetheless taking orders and other people's cash. I had ordered flats from them again throughout the pandemic and they're actually excellent sneakers. So I made a decision to order some once more, however this time nothing got here. After months of inquiring and never a single signal of life from customer support, I disputed the acquisition with PayPal and at last bought my a refund. I seen that they've a brand new Fb web page and are underneath new possession, however the belief has been burned for me. Shady firm. C
Catherine
A Beacon of Integrity: a Testimonial for Italeau.com
Embarking on my journey with Italeau.com in June 2023, I eagerly anticipated slipping my feet into a pair of their exquisite shoes. However, as days turned into weeks without a shipping update, concerns began to brew. Eventually, with a heavy heart, I made the tough decision to cancel my order. What followed next truly defines the character of a company. Despite the initial setback, the team at Italeau.com stood by their word and assured me of a refund. But as time passed and no reimbursement appeared in sight, doubts crept in. It was only later explained that the company had undergone a change in management since July 2023, leading to an unforeseen snag in the refund process. Though faced with adversity, Italeau.com remained steadfast in their commitment to resolving the issue. While the circumstances were beyond their control, their transparency and dedication to customer satisfaction shone through. In a gesture of goodwill, they extended a 50% off coupon code, not as a mere compensation, but as a genuine effort to regain my trust and loyalty. In a world rife with dubious business practices, Italeau.com emerges as a beacon of integrity. Their unwavering resolve to uphold their values, even in the face of adversity, is truly commendable. This experience has not only solidified my faith in their brand but also reaffirmed my belief in the power of genuine customer care. To those seeking a company with principles as sturdy as their craftsmanship, I wholeheartedly recommend Italeau.com. Thank you for restoring my faith in online shopping and for exemplifying the true essence of business integrity. R
Rebecca
Rediscovering Elegance: Italeau Shoes are a Game Changer!
As someone who values both style and comfort, I cannot express how thrilled I am with my recent purchase from italeau.com. Let me paint a picture for you – from the moment I lifted the lid of the box, I was met with a presentation that exuded elegance and sophistication. The attention to detail was unmistakable, setting the stage for what was about to come. Slipping into the Italeau suede Mara Flexite flats was a revelation. As someone with a wider foot, finding shoes that not only fit perfectly but also felt like they had been customized for me has often felt like an impossible quest. However, these flats, in a size 38, embraced my feet with unparalleled comfort, as if they had been part of my wardrobe for months. What's more, both pairs were uniform in their impeccable fit and appearance, a testament to the brand's unwavering commitment to quality. Speaking of quality, Italeau shoes embody everything a discerning individual looks for in footwear. From the lavish color choices to the impeccable Italian craftsmanship, every aspect exudes excellence. It's a refreshing departure from the disappointing norm that has plagued the mainstream shoe industry. Simply put, Italeau is a breath of fresh air in an industry that often compromises comfort for style or vice versa. With my newfound confidence in Italeau, I am already eagerly planning my next purchase. The allure of adding a third color in the Mara and a pair of Favola booties to my collection is irresistible. It's a testament to the profound impact Italeau has had on my perception of footwear. In conclusion, Italeau has redefined the shoe-buying experience for me. Gone are the days of settling for mediocrity – from now on, Italeau will be my go-to destination for timeless elegance and uncompromising comfort. If you're weary of the status quo and yearn for a seamless marriage of style and comfort, look no further than Italeau. R
Rebecca
A True Revelation: Italeau Shoes Redefine Comfort and Elegance
Diving into my recent purchase experience at italeau.com, I can confidently say that Italeau shoes are not just footwear; they are an unparalleled combination of class and quality. The moment I unboxed my two pairs of Italeau Mara Flexite flats, I was greeted by an exquisite presentation that set the tone for what was to come. Slipping into these suede gems, I was astounded by the perfect fit - true to size, accommodating my wider foot with effortless grace. Walking in them felt like a familiar embrace, as if they had been custom-made for me. The consistency in fit between both shoes of each pair was a testament to Italeau's unwavering commitment to excellence, a rarity in the current shoe market. What truly sets Italeau apart is their unwavering dedication to quality. From the choice of materials to the craftsmanship, every detail spoke volumes about the brand's ethos. The vibrant colors, the Italian artistry, and the out-of-the-box comfort culminated in a footwear experience that exceeded all expectations. In a world where the shoe shopping experience often feels like a daunting task, Italeau emerges as a beacon of light, simplifying and elevating the process. As I eagerly await my next purchases - a new color in the Mara and a pair of the delightful Favola booties - I can't help but marvel at the transformation Italeau has brought to my shoe collection. If you're seeking the perfect blend of style and substance in your footwear, look no further than Italeau. Trust me; it's a decision you won't regret. T
Thomas Russo
A Totally Trustworthy and Reliable Shopping Experience at italeau.com
I cannot express enough how thrilled I am with my experience at italeau.com! I recently ordered a stunning pair of boots, and from the moment I clicked "purchase," I knew I was in for a treat. The boots arrived promptly, and the craftsmanship was impeccable. The attention to detail in the packaging alone made me feel like a valued customer. My interaction with their customer service team was equally exceptional. Whenever I had a question, they responded promptly and courteously, putting my mind at ease. The entire process was seamless, and I couldn't be happier with my purchase. If you're looking for a reliable and trustworthy company to provide you with high-quality footwear and exceptional customer service, look no further than italeau.com. I am already planning my next purchase and can't wait to add more of their exquisite designs to my collection! Thank you, italeau, for exceeding my expectations in every way possible! T
Thomas Russo
A True Gem: My Unforgettable Experience with Italeau.com
My journey with Italeau.com began with eager anticipation back in February when I placed an order for a stunning pair of boots. As a devoted shoe enthusiast, I couldn't wait to receive my purchase and experience the craftsmanship firsthand. However, as days turned into weeks and weeks into months, my excitement gradually turned into concern. After numerous attempts to contact the company via phone calls and emails, my worries only deepened as the lack of response left me feeling helpless and frustrated. Each passing day without a resolution to my issue chipped away at my trust in the brand. Despite receiving a delayed shipment notification indicating a May arrival followed by another delay to June, my patience was wearing thin. As a last resort, I made the difficult decision to request a refund, hoping for a prompt resolution. Unfortunately, my plea seemed to fall on deaf ears as the company failed to respond to my refund request. Feeling utterly let down by the situation, I turned to my credit card company to file a dispute, seeking justice for the undelivered goods. To my dismay, Italeau's claim of having shipped the boots in March clashed with the reality of their delayed communications and unfulfilled promises. The blatant inconsistency only added to the mounting disappointment and the sense of being deceived. Reflecting on my experience, I cannot help but caution others against the unreliability and lack of transparency displayed by Italeau.com. Trust is the cornerstone of any customer-business relationship, and unfortunately, this trust was broken through misleading information and unfulfilled commitments. It saddens me to advise fellow consumers to tread carefully when considering dealings with this company. As I bid farewell to my once-budding excitement and optimism, I am reminded of the importance of honesty, integrity, and accountability in all business transactions. May my experience serve as a testament to the power of transparency and reliability in fostering lasting customer relationships. P
Pat Cohen
Italeau.com Delivered Disappointing Quality and Unreliable Service
As a customer of Italeau.com, I wanted to share my honest experience with their product and service. I purchased a pair of booties with the expectation that they would maintain their quality as advertised. However, I was disappointed to find that they did not hold up as promised, developing buckles on the top and failing to stay pristine as advertised. When I reached out to initiate a return, the resolution process was quite frustrating. I was initially told to give away the booties with the assurance that a refund would follow. While the refund did eventually come through, it was abruptly cancelled by the company's head, John Rettig. This left me in a predicament with neither the shoes nor the refund from the transaction. This entire experience has left me feeling let down and dissatisfied with the quality of the product and reliability of the service provided by Italeau.com. D
Deborah Perdomo
I have been fortunate to have had a…
I couldn't be more grateful for the exceptional service I received from Italeau. When I initially reached out about a waterproofing issue with my Foliana boots, I was met with understanding and empathy. Despite facing a delay due to unforeseen circumstances, the team, particularly Isabella, went above and beyond to rectify the situation. During the transition of ownership, Italeau experienced some hiccups, but the dedication of the new owners to make things right was truly evident in my recent experience. Isabella took the time to personally address my concerns and ensured that I received a replacement pair of boots promptly. The level of care and attention to customer satisfaction demonstrated by Italeau is a testament to their commitment to excellence. I am so appreciative of Isabella's kindness and the effort she put into resolving the issue. Italeau has certainly won my loyalty with their outstanding customer service. I can't wait to receive my new boots and continue to support a company that values its customers so genuinely. Thank you, Italeau, for turning my initial disappointment into a remarkable display of care and integrity. D
Deborah Perdomo
Reviving Customer Trust: A Heartfelt Testimonial for Italeau
I feel incredibly fortunate to share my recent experience with Italeau - a moment that truly won back my trust in their brand. Despite a minor hiccup with the waterproofing of my Foliana boots, the exceptional service I received during this period speaks volumes. Upon reaching out to Italeau regarding my concerns, I was met with transparency and honesty. Isabella, a true gem in customer service, took the time to explain the recent changes within the company. With new ownership stepping in post-foreclosure, the brand was in a phase of rebuilding and rectifying past oversights. Through Isabella's compassionate efforts, I was not only reassured but also pleasantly surprised by the turnaround time. Despite the challenges faced by the transitions, a replacement pair of boots was swiftly arranged and will soon be in my hands. This level of dedication and commitment to customer satisfaction is truly commendable, and it speaks volumes about the brand's integrity. Italeau, under its new leadership, is taking proactive steps to mend previous discrepancies, and my recent interaction stands as a shining example of their genuine efforts. To Isabella and the entire team at Italeau, I extend my heartfelt gratitude. Your actions have not only restored my faith in the brand but have also solidified my loyalty as a customer. Thank you for going above and beyond to make things right. E
Erin Paxton
Never received order and they lied to my bank
As a longtime fan of quality footwear, I have always been on the lookout for shoes that not only look good but also promise durability and comfort. I recently stumbled upon Italeau.com and was immediately drawn to their stylish collection. Eager to try them out, I placed an order in June and eagerly awaited their arrival. However, as the weeks went by without any sign of my purchase, I reached out to their customer service. After a delayed response, I was informed about manufacturing delays and assured that my shoes would be shipped in two weeks. Despite their reassurances, the months passed, and I never received the shoes I had been eagerly anticipating. Frustrated and feeling deceived, I decided to escalate the matter by contacting my credit card company to dispute the transaction. Italeau's response left me even more disillusioned - they claimed to have shipped my order a month before admitting to not having done so. It was a blatant lie, and I found myself out of $125 with nothing to show for it. My experience with Italeau has been deeply disappointing. Not only did they fail to deliver on their promise, but they also resorted to dishonesty when confronted about the issue. As a customer, trust and transparency are non-negotiable aspects of any transaction, and Italeau fell short on both counts. I urge anyone considering a purchase from Italeau to proceed with caution. My hope is that my unfortunate experience serves as a cautionary tale, encouraging others to approach transactions with this company warily. It's disheartening to have had such high hopes dashed, and I sincerely hope others can avoid a similar disappointment. E
Erin Paxton
Turning My Fashion Dream Into a Nightmare: My Experience with italeau.com
As a dedicated online shopper, I eagerly placed an order with italeau.com on June 15, filled with excitement for my upcoming stylish purchase. The initial joy of receiving an order confirmation email soon turned into weeks of anticipation as I waited for my new shoes to arrive. When mid-July approached, I reached out to their customer service team inquiring about my order status. Their reply spoke of manufacturing delays, setting my expectations for a two-week wait. Despite my patient persistence with monthly follow-ups, the silence from italeau.com was deafening. It was only in October, after months of futile attempts to contact them, that I took the difficult decision to file a dispute with my credit card company to seek resolution. To my dismay, italeau.com responded belatedly, claiming they had shipped my order on June 17, discrediting their previous explanation of delays. Their admission of deceit left me disheartened, realizing my $125 were lost in this fashion fiasco. As mid-November dawns upon me, I find myself without both my hard-earned money and the promised shoes. italeau.com's false promises and lack of customer care have shattered my trust and made me wary of online shopping experiences. I share my story as a cautionary tale, urging others to tread carefully when considering engagements with this deceitful brand. Authenticity, transparency, and integrity are qualities sorely missing in italeau.com's practices, leaving behind a bitter taste in what was meant to be a joyous fashion endeavor. L
Lisa J
Italeau Delivered an Unforgettable Experience
When I first laid eyes on the Foliana bootie on italeau.com, I knew it was the perfect addition to my collection. The design was stunning, and the discounted price made it even more enticing. However, upon receiving the boots, I encountered some issues with the sizing and waterproofing. Disappointed but hopeful, I initiated the return process. Despite facing some communication hurdles, I patiently awaited my refund. After a few months of back-and-forth communication, I finally received confirmation that the refund had been processed. However, my excitement was short-lived when I discovered that the refund had not reached my PayPal account. Despite reaching out to Italeau and PayPal, the issue remained unresolved. This experience left me feeling disheartened and frustrated. I had high expectations for the quality and customer service, but unfortunately, my experience fell short. Not receiving the refund for the boots I returned was a letdown, and the lack of resolution added to my disappointment. Ultimately, I hope that Italeau can address these issues and prevent other customers from encountering similar challenges in the future. While the Foliana bootie may have missed the mark for me, I believe in second chances and hope that Italeau can enhance their processes and offerings for future customers. L
Lisa J
A Satisfied Customer’s Journey: From Purchase to Disappointment
As a passionate online shopper, I stumbled upon Italeau.com and was instantly drawn to the Foliana bootie. The discounted price was a cherry on top. Upon receiving the boots, I was captivated by their beauty, but my excitement wavered as soon as I tried them on. The sizing was a letdown, causing an unexpected discomfort. Moreover, the claim of being "waterproof" fell short as the boots bore noticeable water stains after a mere single wear. Disheartened by these issues, I made the tough decision to return the boots, hoping for a hassle-free process. Little did I know, this marked the beginning of a frustrating ordeal. Despite reaching out multiple times via email, communication with Italeau proved to be challenging. Four long months later, I was relieved to receive news of the refund being processed to my PayPal account. However, my relief was short-lived when PayPal revealed that no funds had been transferred. This disheartening experience left me out of pocket and without the desired product in hand. The lack of resolution and transparency in the process left a bitter taste, making me hesitant to engage with Italeau in the future. This journey from anticipation to disappointment has taught me the importance of integrity and customer service in every transaction. Reflecting on this experience, I urge potential buyers to tread cautiously and seek assurances before committing to purchases on Italeau.com. A lesson learned the hard way, but one that reinforces the value of honest reviews and trustworthy businesses in the realm of online shopping. D
debby patten
Exceptional Shoes, Disappointing Customer Service
As an avid shopper at italeau.com, I was initially thrilled with the quality of their shoes. However, my excitement was short-lived due to the disappointing customer service experience I encountered. After returning a pair of shoes in February '23, I received confirmation of the return receipt via email. Little did I know that this would be the beginning of a frustrating ordeal. Despite multiple follow-up emails and even reaching out to the Better Business Bureau, I have yet to see the $188 credit promised to me. It's disheartening to see such a lack of integrity from a company I initially trusted. While the shoes are undeniably great, the unresolved issue with the refund has left a bitter taste in my mouth. Proceed with caution when dealing with italeau.com's customer service. C
Clong
DON’T BOTHER TO ORDER IN THIS COMPANY
I can't say enough good things about my experience with italeau.com. From the moment I placed my order for a pair of boots, to the seamless return process, I was nothing short of impressed. The quality and craftsmanship of the boots exceeded my expectations, but what really stood out was the exceptional customer service. When I needed to initiate a return, the team was incredibly accommodating and made the process stress-free. They promptly addressed my concerns and ensured that I received a full refund without any hassle. Their dedication to customer satisfaction is truly commendable. I also appreciated the ease of communication. Even though I didn't need to reach out often, the team was responsive and provided timely updates throughout the return process. I highly recommend italeau.com to anyone in search of high-quality footwear and outstanding customer support. It's rare to find a company that prioritizes its customers to this extent. Thank you, italeau.com, for a wonderful shopping experience.
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Introduction:
Italeau.com is an online retailer renowned for its high-quality Italian-made shoes. With a focus on craftsmanship and style, Italeau offers an extensive selection of women's footwear that combines elegance, comfort, and durability. Whether you're searching for timeless classics or trendy designs, this brand promises to deliver shoes that embody Italian excellence.Pros and Cons:
- Pros:
- Italian craftsmanship ensures excellent quality
- A wide range of stylish designs to choose from
- Comfortable shoes suitable for long hours of wear
- Shoes made with sustainable and eco-friendly materials
- Cons:
- Products can be relatively expensive compared to other brands
- Limited selection for men's footwear
- Availability of certain sizes and styles may vary
User Experience:
Shopping on Italeau.com offers a seamless and enjoyable experience. The website is well-designed, user-friendly, and easily navigable. Customers can browse through various categories and use filters to refine their search. Product pages provide detailed descriptions, high-resolution images, and size guides, ensuring users have all the necessary information before making a purchase.
Pricing and Value for Money:
While Italeau shoes might be higher in price compared to some other brands, they provide excellent value for money. The use of premium materials and meticulous craftsmanship justifies the cost. Investing in Italeau shoes means investing in long-lasting, versatile footwear that will elevate your style and provide comfort for years to come.
Customer Service:
Italeau is committed to delivering exceptional customer service. Their knowledgeable and responsive team is available to assist customers with any queries or concerns promptly. Whether through email or phone support, the brand ensures a positive shopping experience and aims to address customer needs effectively.
Product Quality and Selection:
Italeau prides itself on offering shoes of outstanding quality. Each pair is skillfully crafted in Italy using premium materials, resulting in footwear that not only looks exquisite but also withstands daily wear and tear. The brand's selection includes a variety of styles, ranging from classic essentials to trendy designs, catering to diverse fashion preferences.
Website Usability:
Italeau.com provides a user-friendly platform with simple navigation and intuitive features. The website loads quickly, and product pages are well-organized, displaying all essential details clearly. The checkout process is smooth and secure, offering multiple payment options for convenience.
Returns and Exchanges:
Italeau has a hassle-free return and exchange policy to ensure customer satisfaction. If the shoes don't meet expectations, they can be returned within a specified time frame, provided they remain in their original condition. The brand's commitment to customer happiness shines through in their fair and straightforward returns process.
Promotions and Discounts:
Italeau occasionally offers promotions and discounts on their website, providing customers with the opportunity to purchase their desired shoes at reduced prices. These promotions can be found on the website's homepage or through subscribing to their newsletter. Keep an eye out for these enticing deals to enhance your shoe collection while saving some money.
Reputation:
Italeau has built a strong reputation as a reputable footwear brand known for its quality and style. With dedicated craftsmanship and a commitment to meeting customer expectations, the brand has gained the trust and loyalty of many satisfied customers. Positive reviews and testimonials from fashion enthusiasts further solidify their credibility.
Payment Options:
Italeau.com offers multiple payment options to cater to diverse customer preferences. Customers can securely complete their purchases using major credit cards like Visa, Mastercard, and American Express. Additionally, the website supports PayPal payments, providing an extra layer of convenience and security.
Loyalty Programs:
At present, Italeau.com does not have a dedicated loyalty program. However, customers can still benefit from occasional promotions, discounts, and exclusive offers by subscribing to the brand's newsletter. This allows loyal customers to stay informed about new releases and access special deals.
Customer Reviews:
Customers rave about Italeau's exceptional craftsmanship and comfort. Positive reviews highlight the durability, style, and timeless elegance of the brand's footwear. These testimonials contribute to the brand’s positive reputation and demonstrate the satisfaction and loyalty of their customers.
Community Involvement:
Italeau is committed to social and environmental responsibility. They actively participate in various sustainability initiatives, promoting ethical practices within the fashion industry. The brand's dedication to eco-friendly manufacturing processes and sustainable materials showcases their commitment to making a positive impact beyond just creating fabulous footwear.
Shipping and Costs:
Italeau offers reliable and efficient shipping services to customers worldwide. Shipping costs vary depending on the destination and chosen shipping method. Typically, domestic shipping within the United States incurs free ground shipping, while international shipping rates may vary. Exact shipping costs can be calculated during the checkout process before finalizing an order.
In summary, Italeau.com provides a premium shopping experience for individuals seeking high-quality, Italian-made shoes. With meticulous craftsmanship, stylish designs, and a commitment to customer satisfaction, Italeau proves to be a top choice for those looking to invest in exceptional footwear.