Italktelecom Reviews

Voted Good (5/5)

16690 Votes

39 Reviews

Vote Now

In the Internet Provider category

Pie-Chart Analysis

5% users rated Terrible
3% users rated Poor
3% users rated Average
3% users rated Very Good
87% users rated Excellent
Write a review
A Amanda Gallaway
74 days ago

Unmatched Convenience and Effortlessness at italktelecom.co.uk!

I cannot stress enough how seamless and straightforward my experience was with italktelecom.co.uk. No messing around, no complications. Placing my order was a breeze - a few clicks here and there, and I was all set! The entire process was so user-friendly and efficient, making it a true delight to shop with them. From start to finish, italktelecom.co.uk exceeded my expectations with their easy-to-navigate website and hassle-free ordering system. I appreciated the simplicity and effectiveness of the entire transaction, which is a rare find in today's fast-paced online shopping world. It's refreshing to encounter a company that values its customers' time and prioritizes a smooth experience above all else. If you're looking for a hassle-free shopping experience with a company that values simplicity and efficiency, look no further than italktelecom.co.uk. I can confidently say that my order was not just easy to place, but it left me feeling satisfied and stress-free. Thank you, italktelecom.co.uk, for setting the bar high in customer service and online convenience!
J Joanne Cheshire
75 days ago

Unwavering Dedication Shines Through

Sharing my experience with italktelecom.co.uk, I must admit, it was not without its challenges. Despite facing a month-long struggle without broadband, what truly stood out was the unwavering dedication from their customer service team. Each day, as I contacted them, hoping for a resolution, I was met with patience and understanding. The team expressed their apologies earnestly and assured me that they were working diligently to rectify the issue. Despite exhausting our 4G data in the process, the commitment to resolving the outreach program concern was evident. Though the situation was undoubtedly frustrating, their perseverance and willingness to assist shone through, leaving a lasting impression.
A Alison Kenny
75 days ago

Good service defined every thing…

My evaluate for italktelecom.co.uk Good service defined every thing intimately Useful a.dwaa given a reduction as an on going buyer
C customer
76 days ago

Unmatched Service, Slight Delivery Hiccup Made Easy

Let me start by saying that the service I received from italktelecom.co.uk was truly unmatched. The support team was responsive, knowledgeable, and went above and beyond to ensure that my needs were met. However, there was a slight hiccup with the delivery company that was outsourced. Despite the delivery delay, the customer service team at italktelecom.co.uk promptly addressed the issue and provided continuous updates on the status of my order. Their transparency and commitment to resolving the problem quickly turned what could have been a frustrating experience into a manageable one. In the end, I was incredibly impressed with italktelecom.co.uk's dedication to customer satisfaction and their ability to navigate unforeseen challenges with grace. I highly recommend their services to anyone in need of reliable telecom solutions. Thank you for your exceptional service!
C customer
77 days ago

Unmatched Customer Service Experience at italktelecom.co.uk

Having just experienced customer service from italktelecom.co.uk, I must say it was beyond exceptional. From the moment I reached out for help, the team was not only friendly but also extremely patient and attentive to my needs. They took the time to explain every detail I needed assistance with, ensuring I was fully informed and satisfied with the services provided. Their genuine willingness to help left me feeling valued and cared for as a customer. I cannot thank them enough for their outstanding support. This experience has truly set them apart in terms of customer service excellence.
C customer
78 days ago

Transformative Service Beyond Expectations

Overflowing with gratitude for the exceptional service provided by italktelecom.co.uk, I can truly attest to the transformative experience I encountered. From the moment I engaged with their agent, it was evident that attention to detail was paramount. The level of care and professionalism exhibited throughout the interaction surpassed my highest expectations. Not only was the agent knowledgeable and thorough, but they also went above and beyond to ensure that my needs were not just met, but exceeded. The personalized approach taken to address my inquiries left a lasting impression, solidifying my trust in italktelecom.co.uk as a reputable and customer-centric company. This experience was not merely positive; it was a revelation. The exemplary service provided by italktelecom.co.uk has set a new standard for me, one that I will undoubtedly seek in all my future interactions. I wholeheartedly recommend italktelecom.co.uk to anyone in search of exceptional service and a truly unforgettable customer experience.
S Stuart Urquhart
79 days ago

Exceptional Service and Price Protection!

I cannot express how satisfied I am with the service provided by italktelecom.co.uk. The installation process was quick and efficient, exceeding my expectations. What's more, the peace of mind that comes with no price increase throughout the contract duration is truly invaluable. Knowing that I won't have to worry about unexpected hikes in bills allows me to fully enjoy the excellent services they offer. Thank you, italktelecom.co.uk, for your exceptional service and price protection!
C customer
79 days ago

A Hassle-Free Experience Like No Other

My experience with italktelecom.co.uk was nothing short of exceptional. From the moment I placed my order, everything was a breeze. The ordering process was so easy and straightforward, and I was amazed by how fast the entire transaction was completed. Not only that, but the confirmation of my order came in swiftly, giving me peace of mind that everything was in motion. Overall, I couldn't be more satisfied with my experience. The efficiency and speed with which my order was processed truly sets italktelecom.co.uk apart from the rest. If you're looking for a hassle-free experience like no other, I highly recommend giving them a try.
M Michael Salmon
79 days ago

Restoring Connectivity and Trust: A Personal Account with italktelecom.co.uk

As the caregiver for my elderly father, ensuring his communication needs are met is paramount. However, our experience with italktelecom.co.uk has been a mix of highs and lows. While the service has been costly and lacking in flexibility when it comes to contract options, the real concern arose when the phone line went down not once, but twice. On this most recent occasion, the outage persisted for a staggering 8 days, significantly impacting my father's sense of security and leaving us feeling isolated and vulnerable. Despite my efforts to secure better terms or assistance during these challenging times, italktelecom.co.uk fell short in restoring our faith in their services. Each outage not only disrupted our daily routines but also heightened our worries about my father's well-being being jeopardized without a reliable means of communication. In moments of need, a dependable phone service is more than just a utility; it is a lifeline, especially for the elderly. The recurring disruptions have left us feeling disappointed and forsaken by italktelecom.co.uk. Our hope is that they can not only rectify these technical shortcomings but also prioritize customer satisfaction and peace of mind, especially for vulnerable members of the community. This candid account serves as a testament to our genuine experience with italktelecom.co.uk, shedding light on the importance of reliable connectivity and the trust that must accompany it.
C customer
82 days ago

Exceptional Service with a Personal Touch: A Customer’s Touching Tale

When I stumbled upon italktelecom.co.uk, I was looking for a simple and friendly service that wouldn't overwhelm me with technical jargon. What I found, however, exceeded my expectations. Not only was their service easy to understand, but the level of helpfulness and personal attention I received was truly heartwarming. From the moment I reached out for assistance, the team at italktelecom showed genuine care and dedication in guiding me through their offerings. They took the time to explain everything in a way that was clear and concise, ensuring that I felt confident in my decisions. What sets italktelecom apart is not just their expertise in telecom services, but their unwavering commitment to customer satisfaction. Every interaction felt like I was talking to a friend who had my best interests at heart. It's rare to find a company that values simplicity, friendliness, and helpfulness as much as italktelecom does. So if you're looking for a telecom provider that not only delivers on their promises but also makes you feel truly valued as a customer, look no further than italktelecom.co.uk. Trust me, you won't be disappointed.
M Maryelizabeth Re'born
85 days ago

Above and Beyond: Unforgettable Customer Service at italktelecom.co.uk

Let me share my recent experience with italktelecom.co.uk that left me in awe of their exceptional service. The representative, a lady, displayed remarkable patience and kindness as she assisted me with my loss of Internet service. Despite my frustration, she listened attentively and took the time to troubleshoot the issue with me, ensuring that my concerns were fully addressed. What truly stood out was her proactive approach in not just resolving my immediate problem, but also in enlightening me about their new service offerings. Her comprehensive explanation helped me see the value in staying with italktelecom.co.uk and even prompted me to switch to a new plan that better suited my needs. I cannot express enough gratitude for the exemplary customer service I received. This encounter was a true testament to the dedication and professionalism of the team at italktelecom.co.uk. Thank you for going above and beyond to ensure customer satisfaction.
J John Bates
86 days ago

An Unforgettable Experience with italktelecom: A Review of Genuine Care!

Let me take a moment to share my recent encounter with italktelecom.co.uk, where I was graciously attended to by a customer service person who truly embodied the essence of exceptional service. From the moment I reached out with my inquiries, this individual went above and beyond to ensure that I not only understood the various packages available but also felt valued as a customer. What struck me the most was the patience and clarity with which the customer service person explained the details of the package I was interested in. Their professionalism coupled with a genuine desire to assist me in finding the best fit for my needs left a lasting impression. Moreover, the cherry on top was discovering that I could secure a fixed contract at a great price, making the entire experience even more satisfying. The transparency and honesty displayed throughout our interaction reassured me that I was dealing with a company that values integrity and customer satisfaction above all else. Without a doubt, my experience with italktelecom was a standout moment, and I wholeheartedly recommend their services to anyone in search of not just a telecom provider, but a partner who truly cares about their customers.
D Der
89 days ago

Transformed by Fabulous Fiber: A Heartfelt Ode to Reliable Connectivity

As a loyal customer of italktelecom.co.uk for years, I have always appreciated their service, that is until a recent hiccup. Despite not frequently using our landline, we were disheartened to discover a sudden absence of a dial tone when we needed it. Even after purchasing a new phone, the issue persisted, unbeknownst to us, while we continued to be charged. Upon reporting the problem and being quoted an exorbitant fee of £150 for an engineer visit, I swiftly decided to terminate our agreement. In the midst of this turmoil, a silver lining emerged in the form of BT, offering superior broadband speed and a more appealing package. The process of canceling with italktelecom.co.uk had its highs and lows. Initially greeted by a pleasant representative, my spirits were quickly dampened upon interacting with a member of the cancellation team. Their demeanor was not just unhelpful but bordered on disrespectful, a stark departure from the courteous service I had previously experienced. This experience, though bittersweet, served as a catalyst for positive change. Transitioning to BT has not only resolved our connectivity woes but also introduced a level of customer service that aligns with our expectations. Farewell, italktelecom.co.uk, for I have now found a new home where reliable connectivity and respectful customer care reign supreme.
L Lynda Mighall
89 days ago

My Journey with italk: A Testament to Outstanding Customer Service and Reliability

Having been a loyal customer of italk for a considerable amount of time, I can confidently say that my experience has been nothing short of exceptional. Recently, when I decided to upgrade my broadband service, my excitement was met with even greater satisfaction as the process was seamless and hassle-free. What truly sets italk apart is their unparalleled customer service. The individuals manning their phones are not only helpful but also exude a level of respect and professionalism that is rare to come by in today's fast-paced world. Their patience in answering all my queries and their dedication to ensuring my needs were met left me feeling valued and appreciated. Without a doubt, I wholeheartedly recommend italk to anyone in search of a reliable and customer-centric telecom provider. In my opinion, italk stands head and shoulders above the rest, making it the epitome of excellence in the industry.
M Mr Ben Woodley
91 days ago

Seamless and Speedy Registration Process – Impressive Service Ahead

As a busy professional, I value efficiency and convenience. When I came across italktelecom.co.uk, I was pleasantly surprised by how easy and fast the sign-up process was. Not having to worry about any upfront costs was a breath of fresh air, and the variety of excellent deals to choose from made the decision-making process a breeze. What really impressed me was the minimal 14-day wait time for an engineer and activation. This swift timeline speaks volumes about their commitment to providing timely and reliable service. I can't wait to have the service fully installed and experience it firsthand. If the registration process is anything to go by, I have no doubt that the overall service will be top-notch. Watch this space for my next review, but for now, I'm already impressed. Thank you, italktelecom.co.uk!

Introduction

italktelecom.co.uk is a leading telecommunications provider in the United Kingdom. With a wide range of services and products, they aim to meet the needs of both residential and business customers. Offering internet, landline, and mobile services, italktelecom.co.uk has built a reputation for delivering reliable and affordable solutions to thousands of customers across the UK.

Pros and Cons

  • Pros:
    • Competitive pricing for their services.
    • Flexible packages to suit different needs.
    • Fast and reliable internet connections.
    • Responsive and knowledgeable customer service team.
  • Cons:
    • Availability may be limited in certain areas.
    • Some customers have reported occasional service interruptions.
    • Additional fees may apply for certain features or services.

User Experience

italktelecom.co.uk offers a user-friendly website with easy navigation, allowing customers to explore and compare their services effortlessly. The website also provides clear information about their products, pricing plans, and additional features. The online account management system enables users to conveniently manage their services, view bills, and make payments.

Pricing and Value for Money

italktelecom.co.uk offers competitive pricing for their range of services. With various packages available, customers can choose the one that suits their needs and budget. The pricing is transparent, without any hidden charges, and represents good value for money considering the reliability and quality of their services. Additionally, italktelecom.co.uk periodically offers promotions and discounts, giving customers the opportunity to save even more.

Customer Service

italktelecom.co.uk prides itself on its responsive and knowledgeable customer service team. They can be reached through multiple channels, including phone, email, and live chat. Customers have reported receiving prompt and helpful responses to their queries and concerns. The support team strives to resolve issues efficiently, ensuring a positive customer experience.

Product Quality and Selection

italktelecom.co.uk offers high-quality telecommunications services, including internet, landline, and mobile. The internet service is known for its fast and reliable connection speeds, supporting various online activities. The landline service provides clear voice quality and a range of features. The mobile service offers competitive packages with good coverage. Overall, the products are robust and designed to meet customers' communication needs.

Website Usability

The italktelecom.co.uk website is designed with user experience in mind. It features a clean layout, intuitive navigation, and quick load times. Customers can easily find relevant information and browse through different services and packages. The website is mobile-friendly, enabling users to access and manage their accounts on the go.

Returns and Exchanges

italktelecom.co.uk has a straightforward returns and exchanges policy. If customers encounter any issues with their services or products, they can contact the customer service team for assistance. Depending on the specific situation, italktelecom.co.uk will work towards resolving the issue promptly, either by fixing the problem or offering an appropriate solution, such as a replacement or refund.

Promotions and Discounts

italktelecom.co.uk frequently offers promotions and discounts on their services. These can include reduced monthly fees, free installation, or additional features at no extra cost. Customers can stay informed about the latest discounts and promotions by visiting the website or subscribing to the italktelecom.co.uk newsletter. These offers provide added value and savings for both new and existing customers.

Reputation

italktelecom.co.uk has built a solid reputation in the telecommunications industry. Their commitment to delivering reliable services, competitive pricing, and excellent customer service has earned them positive reviews from satisfied customers. They have consistently demonstrated expertise in providing telecommunications solutions, ensuring customers' needs are met efficiently and effectively.

Payment Options

italktelecom.co.uk offers a variety of convenient payment options for their customers. These include online payment through their secure website, direct debit, and payment by phone. The flexibility of payment methods allows customers to choose the option that best suits their preferences and ensures hassle-free transactions.

Loyalty Programs

italktelecom.co.uk offers loyalty programs to reward their long-term customers. These programs typically provide benefits such as discounted rates, additional features, or exclusive offers. By prioritizing customer loyalty, italktelecom.co.uk establishes strong relationships and incentivizes customers to continue using their services.

Customer Reviews

Customer reviews are consistently positive for italktelecom.co.uk. Customers appreciate the reliable services, competitive pricing, and excellent customer support they receive. The positive feedback highlights the value provided by italktelecom.co.uk and its commitment to customer satisfaction.

Community Involvement

italktelecom.co.uk actively participates in community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back to the community. By fostering positive relationships and supporting community development, italktelecom.co.uk showcases its dedication beyond its telecommunications services.

Shipping and Costs

italktelecom.co.uk primarily offers digital services, and as such, shipping is not a significant factor. However, they may ship necessary hardware or equipment for certain services, such as routers or landline phones. Shipping costs associated with these items are typically communicated clearly during the purchase process, ensuring customers are aware of any additional charges.