Users Voice for Italojewelry

27% users rated Terrible
12% users rated Poor
0% users rated Average
0% users rated Very Good
61% users rated Excellent
Pie Chart Review Representation for Italojewelry
Italojewelry Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 31 Mar 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2021 3.9 5 5 4.7 5 4.3
Jan 2022 5 5 5 4.7 5 4.2
Feb 2022 1 5 5 4.6 5 3.2
Mar 2023 1 5 5 4.6 5 3.6
Line Chart for Rating of peer stores

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Detailed Italojewelry Review by

Introduction

Italo Jewelry is a fashion jewelry brand that has been in business since 2013. The brand offers a wide range of jewelry pieces, including rings, bracelets, earrings, and necklaces. The brand claims to use high-quality materials like zirconia, Swarovski crystal, and 925 sterling silver. It is an online-only retailer, with its headquarters in Hong Kong.

Pros and Cons

Pros:
  • Wide range of jewelry pieces to choose from
  • High-quality materials used in each piece
  • Reasonably priced compared to other similar brands
Cons:
  • No physical stores or showrooms to browse
  • Shipping costs can be high for some international locations
  • Free shipping only available for orders above USD $99

User Experience

Italo Jewelry's website is easy to navigate and has a clean design. Users can easily browse through the various categories of jewelry and filter their search results by factors such as metal type, gemstone, and price. However, the website could benefit from more detailed product descriptions, as customers would like to know more about the materials and manufacturing process used in each piece.

Pricing and Value for Money

Italo Jewelry's prices are reasonable compared to other similar brands. Most jewelry pieces range from USD $20 to $200. Customers can also use discount codes during checkout to further reduce the cost. However, some customers may find the shipping costs to be high, especially for international orders.

Alternatives

Some of the alternatives to Italo Jewelry include Blue Nile, Zales, and Tiffany & Co. Each of these brands offers high-quality jewelry pieces, but they are more expensive compared to Italo Jewelry. Customers who are looking for a more affordable option without compromising on quality can opt for Italo Jewelry.

Customer Service

Italo Jewelry offers a 30-day warranty on all its products, and customers can return or exchange their purchase within this period. The brand also provides customer support through email and live chat. However, some customers have reported slow response times from the brand's customer support team.

Product Quality and Selection

Italo Jewelry's jewelry pieces are of high quality, with the brand using materials like zirconia and Swarovski crystal in each piece. The selection of products is also impressive, with customers able to choose from a wide range of designs and colors.

Website Usability

Italo Jewelry's website is easy to navigate and has a clean design. Users can easily browse through the various categories of jewelry and filter their search results by factors such as metal type, gemstone, and price. However, the website could benefit from more detailed product descriptions, as customers would like to know more about the materials and manufacturing process used in each piece.

Returns and Exchanges

Customers can return or exchange their purchase within 30 days of delivery. The brand offers a straightforward returns process, with customers able to initiate the process through their online account or by contacting the customer support team.

Promotions and Discounts

Italo Jewelry regularly offers promotions and discounts on its products. Customers can use discount codes during checkout to reduce the cost of their purchase.

Reputation

Italo Jewelry has a positive reputation among customers, with most customers happy with the quality of the products and the customer service. The brand has also received positive reviews on various online review platforms.

Payment Options

Customers can pay for their purchases through various payment methods, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Italo Jewelry does not currently offer a loyalty program for customers.

Customer Reviews

Customers have left positive reviews for Italo Jewelry, with most praising the quality of the products and the customer service. Some customers have also reported issues with slow delivery times or shipping costs.

Community Involvement

Italo Jewelry does not currently have any community involvement programs.

Shipping and Costs

Italo Jewelry ships worldwide, with shipping costs depending on the delivery location and the order value. Customers can get free shipping on orders above USD $99. The brand also provides tracking details for every order, allowing customers to track their shipment's progress.

Italojewelry Recent User Reviews

User Rating

5 stars

13

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Reviewer Name: RM M

Review Submission Date: 2022-01-27

Review Title: I purchased items that did not work out…
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Review Description: I purchased items that did not work out and have been trying to return them but keep getting the run around. Will not give me return instructions

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Reviewer Name: Marvin Arnold

Review Submission Date: 2022-01-14

Review Title: Stay Away!!!
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Review Description: I blame myself for believing the jewelry was worth the money I spent. One week after receiving the ring multiple stones fell out!!! I was so embarrassed for my lady friend who had proudly showed off the ring thinking it was authentic. Calls to customer service were returned, but the representative had an Asian accent so strong, you could not understand her. This jewelry is nothing but junk! Don't waste your time or money!

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Reviewer Name: Diann Frank

Review Submission Date: 2022-01-03

Review Title: I will never purchase from them again…
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Review Description: I will never purchase from them again the pictures look better than one of the rings I ordered and the ring was way to big said it was a size 7 then I had to turn around and purchase a smaller sized ring!!! I found the most beautiful ring at Wal-Mart got it in clearance for 19.00 way more beautiful than the bridal set that came with the set I ordered!!! I wished I would have found it sooner!! And another thing I encountered it's hard to understand the customer service! It's a company based out of China!

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Reviewer Name: Runa Guy

Review Submission Date: 2021-11-02

Review Title: A precious gem
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Review Description: The ring is such a precious gem. Love it much. The detail craftmanship is so vivid and bursting with a beautiful touch of beauty and fashion. Such a great investment. I am so thrilled and so happy to own one. Runa

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Reviewer Name: Barbara Krolczyk

Review Submission Date: 2021-10-31

Review Title: Great Sparkle!!
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Review Description: The ring I purchased is so beautiful. I love that it is all sapphires!!! I would definitely recommend your products to family and friends.....Also customer service is very helpful and friendly.

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Reviewer Name: Dick & Judy Lee

Review Submission Date: 2021-10-27

Review Title: Taking care of customers is important…
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Review Description: Taking care of customers is important to this company. The quality is great. The sparkle superb The only thing I would say is that their wide bands are thick so you may want to order a size up.

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Reviewer Name: Chen Hao

Review Submission Date: 2021-10-25

Review Title: My wife absolutely Incredible quality this! Incredib…
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Review Description: My wife absolutely adores this! Incredible quality and well worth the wait! Thank you so much!

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Reviewer Name: Carolynn Weadock

Review Submission Date: 2021-08-14

Review Title: Disappointing
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Review Description: I ordered a solitaire ring from this company. After a few weeks of wearing it the finish wore off. In addition, the main stone looks cloudy. Definitely not a genuine look overall. Very disappointed and will not be purchasing from them again.

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Reviewer Name: Nancy Scott

Review Submission Date: 2021-08-03

Review Title: Be Careful...they are impossible to reach
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Review Description: The delivery packaging and jewelry items were great. I decided I did not want the item I bought and returned it. I never got a refund and I began an inquiry with PayPal. Italo agreed to replace the item at no cost. When I ordered it they wanted me to pay 23 of the original price to get the replacement. When I refused and reminded them of the agreement, they disappeared from contact.

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Reviewer Name: Diana

Review Submission Date: 2021-05-07

Review Title: I purchased a blue and clear wedding…
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Review Description: I purchased a blue and clear wedding band. Had the ring for two months and a stone came out. The company wants me to pay $35.00 to ship the ring to them for repair. I feel they should pay since I have only had the ring two months. I would not purchase from this company. It's a waste of money.