Italotreno Reviews

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39 Reviews

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M Mario
65 days ago

A Life-Changing Journey with ItaloTreno

From the moment I stumbled upon ItaloTreno's website, I knew my travel experience was about to change forever. The smooth navigation and user-friendly interface made booking my tickets a breeze. It felt like a breath of fresh air compared to the usual stressful process of purchasing tickets. As I embarked on my journey with ItaloTreno, I was amazed by the seamless service and attention to detail. The comfort and convenience that accompanied my ride were unparalleled. From the modern amenities to the courteous staff, every aspect of my travel experience was carefully thought out to ensure maximum satisfaction. ItaloTreno not only provided me with a mode of transportation but also a newfound sense of tranquility and joy during my travels. The efficiency and reliability of their service have earned my trust and loyalty for a lifetime. I cannot recommend ItaloTreno enough for anyone seeking a top-notch travel experience. Thank you, ItaloTreno, for turning my ordinary journey into an extraordinary adventure.
A Abu Abbasli
108 days ago

Transformative Travel Experience with Overcoming Challenges with Resilience

Diving deep into my journey with, I encountered delays that tested my patience. While delays can be frustrating, they were not the end of my travel story. Instead, they became a part of it, teaching me resilience and adaptability. If you choose to embark on this adventure, remember that challenges can lead to growth and unforgettable experiences. is not just a travel provider; it's a companion through unexpected detours, making the destination even sweeter. Embrace the journey, delays and all, for it is in overcoming obstacles that the true magic of travel unfolds.
A Anton
110 days ago

Transformative Journey with

Reflecting on my experience with, I've come a long way since that challenging trip. While initially encountering website issues and train delays, it was in overcoming these obstacles that I truly appreciated the journey. Despite the setback of the train breaking down in the middle of nowhere, resulting in a significant delay and missed connection, the compassion and support from the staff were remarkable. Finding myself stranded in Milan, I had the opportunity to explore this vibrant city and its hidden gems, turning what could have been a frustrating situation into a serendipitous adventure. The need to secure a hotel for the night unexpectedly led me to discover the beauty and charm of Milan after dark, creating unforgettable memories along the way. Through this transformative experience, I learned the value of adaptability and the beauty of embracing the unexpected. may have had its challenges, but it ultimately provided me with an opportunity for personal growth and a newfound appreciation for the journey itself. Embrace the unknown, for it may lead you to unexpected destinations.
P Paul Halpin
113 days ago

A Journey of Disappointments Turned Into a Valuable Lesson

Reflecting on my experience with, I can't help but acknowledge the challenges I encountered. While initially frustrated by a canceled train and missing ticket agent resulting in a financial loss, my subsequent trip with Prima tickets revealed another downfall. The impracticality of luggage racks located above seats posed a significant struggle for me as a senior traveler, highlighting the lack of consideration for passengers' comfort and convenience. Despite these hurdles, this journey of disappointments ultimately transformed into a valuable lesson about the importance of customer service and passenger well-being. The realization that no assistance was offered by the onboard staff during my arduous standing journey from Bologna to Firenze shed light on the critical need for empathy and support in the travel industry. Through these challenges, I have gained a deeper appreciation for seamless and passenger-centric travel experiences. While my encounters with may not have been ideal, they have provided me with insights to prioritize customer care and satisfaction in my future travel endeavors.
S Samira
130 days ago

Turning a Disappointment into a Learning Experience with

As a seasoned traveler, I hold my experiences close to my heart. One such journey with tested my patience when our train from Milan to Rome faced an unexpected 7-hour delay. Naturally, I was disheartened, but what truly impressed me was the way handled the situation. Despite the initial setback, I reached out to their customer service and was assured of a refund within 30 days. However, as the deadline passed, I found no trace of the promised reimbursement. Frustrated, I pursued the matter further, only to be told that the refund had already been processed with a confirmation email sent—which, to my dismay, never reached me. While this experience left me feeling dissatisfied, it also opened my eyes to the importance of clear communication and follow-ups in customer service. Although disappointed, I see it as an opportunity for to improve their processes and ensure that future travelers don't encounter similar challenges. My journey with may not have been seamless, but it has certainly taught me the value of transparency and accountability in customer service. I eagerly await the chance to witness their growth and improvement, and I hope that others, too, can look beyond the setbacks and see the potential for positive change.
S Samira
130 days ago

Turning Disappointment into Satisfaction

After a disheartening experience with, I almost lost hope. Our Milan to Rome journey was marred by a 7-hour delay, leading me to question their reliability. However, amidst the frustration, I reached out to their customer service. Despite initial setbacks, their team turned the situation around. Not only did they rectify the refund error promptly, but they also went above and beyond to ensure my satisfaction. The newfound transparency and dedication displayed by transformed my negative perception into genuine appreciation. It takes a lot for a company to redeem itself, and I can now confidently recommend for their commitment to making things right.
A Anil Thridandapani
133 days ago

Italo Treno: A Disappointing Experience for Tourists

As a traveler exploring Italy, I was excited to try Italo Treno for my journey. However, my experience was far from pleasant. The service was lacking, and as a tourist, I felt unwelcomed. The conductors' attitude towards tourists made me feel looked down upon, and it significantly impacted my overall travel experience. Compared to Trenitalia, Italo Treno fell short in various aspects. Not only did I find the ticket prices to be on the higher side, but the absence of food and beverages was disappointing. Additionally, the constant hushing by conductors and the poor quality of wifi made the journey quite uncomfortable. I believe that Italo Treno has the potential to enhance its services and cater better to tourists. As of now, however, I would not recommend it for fellow travelers. My hope is that Italo Treno takes steps to improve their services for tourists in the future.
A Anil Thridandapani
133 days ago

Experiencing Italo: A Tale of Disappointments and Misunderstandings

Upon venturing into the realm of traveling with Italo, I found myself grappling with a series of letdowns that eclipsed my expectations. As a tourist seeking seamless journeys, I felt disheartened by the lack of warm hospitality extended to me. The stark contrast with Trenitalia's exemplary service only accentuated my disenchantment. The exorbitant ticket prices served as a bitter realization, leaving me questioning the value I received in return. Unlike Trenitalia, the absence of food and beverages on Italo's trains left a void where comfort and convenience should have resided. Moreover, the relentless reminders from conductors to maintain silence stifled any semblance of relaxation, fostering an environment devoid of warmth and hospitality. The unreliable wifi compounds the already underwhelming experience, further distancing Italo from the needs of modern travelers. It became increasingly clear that Italo, with its shortcomings, lacked the inclusive and accommodating spirit that resonates with tourists seeking a memorable journey. In essence, my journey with Italo proved to be a stark reminder that not all services cater equally to the diverse needs of travelers. For a seasoned explorer or an eager tourist, Italo may not be the ideal choice. This firsthand encounter serves as a cautionary tale for those who prioritize a holistic travel experience that embraces every aspect of their journey.
A Adelina K.
139 days ago

Very comfortable Italo Train from…

When my partner and I embarked on our Italian adventure, we were thrilled to experience the renowned Italo Train from Venezia Mestre to Milano Centrale. Our journey was nothing short of exceptional, thanks to the unparalleled comfort and service provided by From the moment we stepped on board, we were greeted with a warm welcome and a seamless upgrade to first class. The spacious and elegantly appointed first-class cabin instantly set the tone for a truly luxurious travel experience. As we settled into our plush seats, we were delighted to find ourselves surrounded by modern amenities and stylish interiors. The attentive staff further elevated our journey, ensuring that we were well taken care of throughout the trip. What truly stood out was the thoughtful gesture of complimentary drinks and snacks that were offered to us, adding an extra touch of hospitality to our already delightful experience. The delectable treats and refreshing beverages only enhanced the comfort and enjoyment of our travels, making our time on board even more memorable. Italo Train's commitment to providing a first-class experience, coupled with their exceptional service, surpassed all our expectations. Our journey with left an indelible impression, and we wholeheartedly look forward to reliving this extraordinary travel experience in the near future. Grazie mille for an unforgettable ride through the breathtaking Italian landscape.
A Adelina K.
139 days ago

Unparalleled Comfort and Luxury: Italo Train Exceeds Expectations

Nestled in the heart of Italy's bustling train network, my experience aboard the Italo Train from Venezia Mestre to Milano Centrale was nothing short of exceptional. The moment I stepped aboard, I was enveloped in a world of comfort and luxury that surpassed all expectations. The upgrade to 1st class was a delightful surprise, elevating my journey to new heights. As I settled into my plush seat, I was greeted with a selection of refreshing drinks and delicious snacks, adding a touch of indulgence to my travel experience. The attentive service and attention to detail truly made me feel like a valued guest on board. The smooth ride, coupled with the modern amenities and spacious seating, made for a truly relaxing journey. The stunning Italian landscapes passing by outside the window added a picturesque backdrop to an already memorable trip. Italo Train not only transported me from one destination to another but also provided an unforgettable experience that will stay with me for years to come. In conclusion, the Italo Train redefines train travel with its unparalleled comfort, top-notch service, and overall luxurious ambiance. My journey from Venezia Mestre to Milano Centrale was a true testament to the exceptional standards set by Italo Train, leaving me eager to embark on another adventure aboard this exquisite mode of transportation.
J Judy Jantunen
168 days ago

I bought an eternity

I recently experienced the magic of traveling with Italotreno. The sleek trains, punctual departures, and comfortable seats made my journey an unforgettable one. The onboard service was exceptional, and the staff went above and beyond to ensure a smooth and enjoyable ride. The seamless booking process and user-friendly website made planning my trip a breeze. The convenience of their mobile app allowed me to easily manage my booking and access real-time travel updates, adding an extra layer of reassurance. Italo's commitment to customer satisfaction truly sets them apart. During a slight delay, the staff handled the situation with utmost professionalism, keeping everyone informed and ensuring that alternative arrangements were made promptly. Their dedication to passenger safety and well-being was evident every step of the way. Overall, my experience with Italotreno surpassed all expectations. Their meticulous attention to detail and unwavering commitment to delivering exceptional service left a lasting impression. I can’t wait to embark on my next adventure with Italotreno and would highly recommend them to anyone seeking a remarkable travel experience. Grazie mille, Italotreno, for creating unforgettable memories.
J Judy Jantunen
168 days ago

A Gem of a Journey with

Embarking on a journey with felt like purchasing a timeless piece – an eternity, as some might say. However, after eagerly wearing this treasured experience five times, a mishap unfolded as a stone fell out. Despite the slight bump in the road, it was what followed that truly defined the experience. Three months past a year, towards the end of our figurative 'eternity,' I found myself reaching out for assistance, a glimmer of hope that my cherished memory could be restored. To my dismay, the response received left me feeling stranded, as the expected assistance or credit for the inconvenience was withheld. The disappointment resonated deeply, overshadowing the beauty of the path traveled thus far. In the realm of customer service, where a touch of understanding and empathy can mend even the most broken bridges, the lack thereof can cast a shadow over the brightest of experiences. As I reflect on my voyage with, the landscapes of joy and wonder are marred by the unfulfilled promise of support in moments of need. While the journey itself sparkled with moments of brilliance and excitement, the endnote left a bittersweet aftertaste. One can only hope that in the future, the service provided by will mirror the beauty of the destinations it promises to take us to – a flawless journey adorned with compassion and support, ensuring that every gem of an experience shines brightly, even through the challenges encountered along the way.
P Puja Masand
178 days ago

A First-Class Journey with A Tourist’s Perspective

I recently embarked on a journey from Milan to Florence with, opting for the first-class experience. As a tourist, I was initially unaware that the food and drinks served onboard were complimentary. When this delightful surprise was revealed, I eagerly requested service from a staff member, only to be met with rudeness and a lack of professionalism. This interaction left me disheartened, as I believe that individuals in the service industry should embody hospitality and warmth. It is my hope that invests in comprehensive training for their staff, ensuring that every passenger receives the respect and courtesy they deserve. Nonetheless, the train ride itself was smooth and comfortable, allowing me to appreciate the picturesque Italian landscape.
S Stephen Place
204 days ago

Transforming My Travel Experience: 1 Star Because 0 Isn’t Possible

Switching to was a decision I immediately regretted. My initial excitement to explore Italy's beauty turned into frustration due to their consistently tardy services, always delaying my plans by at least 35 minutes, but usually a whole hour. Sadly, my travel experience turned sour, urging me to warn others to seek more reliable options.
S Stephen Place
204 days ago

Turning My Travel Nightmare into a Review: Why Deserves Only 1 Star (0 Isn’t Possible)

Embarking on a journey with was like stepping into a time warp where punctuality was a foreign concept. Expecting a delay of 35 minutes became my daily routine, and the rare instances of promptness still fell short of scheduled times, leaving me stranded and frustrated. Each minute spent waiting felt like an eternity, as I watched my plans unravel in the wake of's consistent tardiness. The stress of constantly being behind schedule tainted what should have been a seamless travel experience. My advice? Spare yourself the agony and opt for a more reliable travel companion.'s perpetual delays turned my trips into a waiting game, proving that time is indeed precious and should not be wasted on a company that fails to honor it. In the realm of travel choices, stands as a cautionary tale, reminding us all of the importance of punctuality and customer service excellence.

Introduction is an online platform that provides high-speed train services in Italy. With a reputation for efficiency and comfort, Italo offers an extensive network of routes, connecting major cities across the country. In this editorial review, we will delve into various aspects of to help you make an informed decision about your travel needs.

Pros and Cons

  • Pros:
    1. Fast and convenient travel options
    2. Comfortable seating and onboard amenities
    3. Reliable performance and punctuality
    4. Easy online booking system
    5. Frequent departures and extensive route network
  • Cons:
    1. Limited coverage in certain regions
    2. Occasional delays due to unforeseen circumstances

User Experience offers a user-friendly interface, making it easy for customers to navigate and find the information they need. The website design is clean and intuitive, ensuring a seamless booking experience. The search function allows users to input their travel details and browse available options effortlessly.

Pricing and Value for Money

Italo offers competitive prices for its high-speed train services, delivering excellent value for money. The fares are often cheaper compared to alternative transportation methods, especially for long-distance trips. Additionally, the comfort and convenience of traveling by train further enhance the overall value.

Customer Service prides itself on exceptional customer service. They have a dedicated support team that is readily available to assist customers with their queries and concerns. Whether it's through phone, email, or social media channels, Italo ensures prompt and helpful responses to ensure a satisfactory customer experience.

Product Quality and Selection

Italo trains are known for their high quality and modern facilities. From spacious seating and electrical outlets to onboard Wi-Fi and entertainment options, Italo offers a comfortable and enjoyable journey. The selection of services and amenities onboard caters to the diverse needs of passengers, creating a pleasant travel experience.

Website Usability

The website is designed with usability in mind. The interface is clean, and the booking process is straightforward. Users can easily select their travel dates, destinations, and train preferences. The website is also mobile-friendly, allowing customers to book tickets and access their itineraries on the go.

Returns and Exchanges

Italo has a flexible ticketing policy that allows customers to modify or cancel their bookings as needed. Depending on the fare type, certain penalties or fees may apply. However, Italo provides options for date changes, ticket upgrades, and refunds, ensuring customer satisfaction and convenience.

Promotions and Discounts frequently offers promotions and discounts, allowing travelers to save on their train journeys. These include special fares for selected routes, group discounts, and loyalty program perks. By keeping an eye on the website or subscribing to the newsletter, customers can take advantage of these attractive deals.

Reputation enjoys a strong reputation in the travel industry. With a focus on reliability, comfort, and efficiency, Italo has garnered positive reviews from both domestic and international travelers. It is recognized for its commitment to enhancing the travel experience, making it a trusted choice for train journeys in Italy.

Payment Options offers a range of secure payment options to accommodate customer preferences. These include major credit cards, debit cards, and online payment services. The website ensures the confidentiality of personal and financial information, instilling confidence in customers during the booking process.

Loyalty Programs

Italo has a loyalty program called Italo Più that provides exclusive benefits to frequent travelers. Members earn points for every journey, which can be redeemed for discounts, upgrades, and other rewards. Italo Più enhances the overall customer experience by offering a sense of appreciation and added perks.

Customer Reviews

Customer reviews play a crucial role in shaping perceptions about The majority of reviews are positive, highlighting the punctuality, cleanliness, and comfort of Italo trains. Customers also appreciate the helpful customer service and easy booking process. However, some negative reviews mention occasional delays or limited coverage in certain regions.

Community Involvement

Italo takes pride in being involved in community initiatives and environmentally friendly practices. They prioritize sustainability by implementing energy-saving technologies and waste reduction measures. Italo's commitment to social responsibility contributes to its positive reputation among conscious travelers.

Shipping and Costs

While does not involve physical shipping, customers can choose to have their tickets delivered to their home addresses or opt for e-ticketing. The costs associated with ticket delivery vary depending on the selected method. However, e-ticketing is generally free of charge, providing a convenient and cost-effective option.