Users Voice for Itchotels

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Itchotels Overall rating
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Review article published on: 21 Mar 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 2.7 1 5 3.3 1.3
Feb 2023 5 3 5 3.4 5 5
Mar 2023 5 5 5 3.1 5 5
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Detailed Itchotels Review by

Introduction is the official website of one of India's leading luxury hotel chains, The Indian Hotels Company Limited (IHCL). The website features a variety of luxurious options to choose from, including boutique hotels, palaces, beach resorts, and bed and breakfast properties.

Pros and Cons

Pros: - Wide range of luxurious hotel options - User-friendly website with easy navigation - Safe and secure payment options - Multiple promotions and discounts available - Excellent customer service Cons: - Prices may be higher than other hotel booking websites - Limited options for budget travelers

User Experience

The website is well-designed and user-friendly, making it easy for users to navigate and find the desired hotel. The booking process is simple and straightforward, and customers can make secure payments using various payment options. The website is also mobile-optimized, allowing customers to book hotels on the go.

Pricing and Value for Money

While the prices may be slightly higher than other hotel booking websites, offers excellent value for money with its luxurious accommodations and world-class amenities. Customers can also take advantage of multiple promotions and discounts to save on their bookings.


Some alternatives to include other hotel booking websites like, Expedia, and However, these websites may not offer the same level of luxurious accommodations as

Customer Service has excellent customer service, with a dedicated team available 24/7 to assist customers with their bookings and answer any queries.

Product Quality and Selection

The hotels available on are of the highest quality, with luxurious amenities and world-class service. Customers can choose from a variety of properties, including boutique hotels, palaces, and beach resorts.

Website Usability

The website is easy to navigate, with a simple and intuitive interface that makes finding and booking hotels a breeze. The website is also mobile-optimized, allowing customers to book hotels on their smartphones and tablets.

Returns and Exchanges

The returns and exchanges policy on may vary depending on the specific hotel and booking. Customers are advised to check the terms and conditions of their booking before making a reservation.

Promotions and Discounts offers multiple promotions and discounts throughout the year, including early bird discounts, seasonal discounts, and special packages. Customers can save up to 15% on their bookings by using the promo codes available on the website.

Reputation has an excellent reputation for providing luxurious accommodations and world-class service. The website has received positive reviews from customers, with many praising the quality of the hotels and the excellent customer service.

Payment Options

Customers can make secure payments using various payment options on, including credit cards, debit cards, net banking, and mobile wallets.

Loyalty Programs offers a loyalty program called Taj InnerCircle, which allows customers to earn points and enjoy exclusive benefits like room upgrades and complimentary meals.

Customer Reviews

Customers have praised for providing luxurious accommodations and excellent customer service. Many customers have also appreciated the multiple promotions and discounts available on the website.

Community Involvement is actively involved in various community and social initiatives, including supporting local artisans, promoting sustainable tourism, and providing vocational training to underprivileged youth.

Shipping and Costs

Shipping does not apply to, as customers receive confirmation of their bookings via email or SMS. Costs may vary depending on the specific hotel and booking, and customers are advised to check the terms and conditions of their booking before making a reservation.