Users Voice for Itcstore

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Itcstore Overall rating
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Review article published on: 04 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 1.8 5 5 5
Jan 2023 5 1.4 5 4.1 3.6 3
Feb 2023 5 1.3 3.4 5 5 5
Mar 2023 5 5 3.1 5 5 5
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Detailed Itcstore Review by

Introduction is an online platform for buying a wide range of products from ITC Limited, one of India's leading conglomerates operating across various industries such as FMCG, hotels, paperboards, and packaging, agriculture, and IT. The website boasts of offering products of high quality and affordable prices, while ensuring a hassle-free ordering and delivery experience to the customers.

Pros and Cons

Pros: - A vast range of products catering to various needs and preferences of customers - Premium product quality with stringent quality control measures - Affordable prices compared to other e-commerce websites - Easy and secure payment options - Flexible returns and exchange policies - Customer loyalty programs for additional benefits Cons: - Limited availability of certain products in some regions - Shipping charges can be high for small orders

User Experience

The website has a simple and intuitive interface, making it easy for customers to find and buy products. The product pages provide detailed product descriptions, specifications, and customer reviews to help customers make informed decisions. The checkout process is quick and secure, with multiple payment options available, including credit/debit cards, net banking, and wallets.

Pricing and Value for Money offers products at competitive prices, often cheaper than other e-commerce websites. The company claims to offer premium quality products at affordable prices, making it an attractive proposition for budget-conscious customers who don't want to compromise on quality.


Other e-commerce websites such as Amazon, Flipkart, and BigBasket offer similar products at competitive prices, but has an advantage in terms of product quality and strict quality control measures.

Customer Service provides customer support through various channels, including email, phone, and chat. The customer care representatives are prompt and courteous in resolving any queries or issues faced by customers.

Product Quality and Selection

ITC Limited is known for its high-quality products across various industries, and is no exception. The company ensures strict quality control measures to maintain the same level of quality for all products sold on the website. The product selection is vast and caters to a diverse range of needs, including food and beverage, personal care, household items, among others.

Website Usability

The website has a simple and easy-to-use interface, making it easy for customers to find and buy products. The product pages are informative and provide sufficient details and reviews to make informed purchase decisions. The website is responsive and compatible with different devices, including smartphones, tablets, and desktops.

Returns and Exchanges offers flexible returns and exchange policies, allowing customers to return or exchange products within a specified period. The company provides a hassle-free and quick process for returns and exchanges, ensuring customer satisfaction.

Promotions and Discounts offers regular promotions and discounts on various products, making it an attractive proposition for customers looking for good deals. Customers can also avail of special discounts through loyalty programs and referral programs.


ITC Limited is a reputed and trusted brand in India, known for its quality products across various industries. has built a good reputation among customers for offering high-quality products at affordable prices, backed by excellent customer service.

Payment Options offers various payment options, including credit/debit cards, net banking, and wallets, making it convenient for customers to make payments.

Loyalty Programs offers customer loyalty programs, allowing customers to earn points for their purchases, which can be redeemed for discounts and other benefits.

Customer Reviews

The customer reviews on are largely positive, with customers praising the product quality, affordable prices, and excellent customer service.

Community Involvement

ITC Limited is known for its social and environmental consciousness, and is no exception. The website showcases ITC Limited's initiatives towards sustainability, including responsible manufacturing and sourcing practices.

Shipping and Costs ships products across India, with shipping charges varying depending on the order value and location. Small orders may attract higher shipping charges, but larger orders usually come with free shipping. The delivery time varies depending on the location but is usually within 3-5 business days.


Overall, is a reputable and trustworthy platform for buying high-quality products from ITC Limited at affordable prices. The website provides a good user experience, with customer-friendly policies and excellent customer service, making it an attractive proposition for budget-conscious customers looking for quality products.