Itead Reviews

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39 Reviews

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In the Electronics Company category

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18% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
79% users rated Excellent
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P PT
81 days ago

ITEAD happy with lower quality

My review for itead.cc Whilst Sonoff products are reasonable priced, they using cheaper and cheaper components with newer models, which is very concerning considering risks associated. The team at ITEAD make excuses why the newer products are worse off and not to worried about real feedback. I’m happy to rather pay a little more for better products.
M Michele Lombardo
181 days ago

Unmatched Support and Exceptional Quality: My Itead Experience

I cannot overstate the incredible customer support I received from itead.cc. When I encountered an issue with my new R3, I reached out to their support team and was amazed by their lightning-fast response and immediate resolution. They even went above and beyond by releasing a customized software update for me. This level of dedication truly sets them apart. I am not only impressed by their outstanding customer service, but also by the exceptional quality of their Sonoff products. The usability and efficiency of their products have significantly enhanced the automation of my home, making it a seamless and enjoyable experience. I wholeheartedly recommend Itead to anyone looking for top-notch smart home products and an unparalleled customer support experience. Thank you, Itead, for making my journey into home automation a breeze.
M Michele Lombardo
181 days ago

Best customer support ever

My review for itead.cc Best customer support ever. I wanna share with you my experience with Itead. I had an issue with some new R3 and as conctated they immediately solved the problem releasing a software updated for me. I'm completed satisfied and I strong suggest buying Itead products. Try their customer service to get this experience that make a company great. I want also confirm the good quality of Sonoff product in terms of usability, efficiency. A very good way the automate your home.
I Istvan Sentes
312 days ago

Life-changing Experience with itead.cc

As a loyal customer of itead.cc, I cannot express my gratitude enough for the life-changing experience they have provided me. From the moment I reached out with a query, their quick action and attentive response were truly impressive. Not only did they address my concerns promptly, but they also ensured that I felt heard and valued as a customer. The seamless interaction with itead.cc reassured me that my feedback was not only welcomed but also instrumental in enhancing their services. This level of customer care and dedication is a testament to their commitment to excellence, and it has undoubtedly left a lasting impression on me. With everything being more than just okay, I wholeheartedly recommend itead.cc to anyone seeking not just products, but a fulfilling customer experience. Thank you, itead.cc, for consistently surpassing my expectations and for being the driving force behind my satisfaction. Here's to many more positive experiences ahead. Warm regards, István Sentes
I Istvan Sentes
312 days ago

I`am satisfied customer.

My review for itead.cc Thank you for the quick action. I hope that I managed to give useful feedback to everyone. Everything is OK. István Sentes, a satisfied customer.
M michael gutierrez
592 days ago

Exceptional Customer Service – A Testimonial for Aron

I am absolutely delighted to share my exceptional experience with Aron from itead.cc. I recently encountered an issue with my micro USB smart adapter that necessitated the use of a QR code, which unfortunately I had misplaced. However, Aron promptly and patiently provided me with the necessary assistance, enabling me to resolve the issue successfully. Aron's swift response and willingness to address my inquiries not only resolved my immediate concern but also left a lasting impression. His outstanding customer service skills are truly commendable, and I cannot thank him enough for his invaluable support. I genuinely hope that Aron's exemplary performance reaches the attention of his superiors, as his dedication and expertise deserve to be recognized and celebrated. Thanks to Aron, I am a thoroughly satisfied customer who eagerly looks forward to future interactions with itead.cc. Warm regards, Mike
M michael gutierrez
592 days ago

Gratitude Overflowing: A Tribute to Aron’s Exceptional Customer Service

From the depths of a technology-induced dilemma, emerged Aron, a shining star in the realm of customer service. With heartfelt appreciation, I extend my sincerest thanks to Aron for his unwavering assistance in navigating a QR code conundrum that had left me stranded. Despite losing the vital QR card for my micro USB smart adapter, Aron's timely responses and expert guidance paved the way for a successful resolution. In a world where quick fixes are rare treasures, Aron's prompt attention to my queries not only solved my technical hiccup but also restored my faith in exemplary customer support. His efforts did not go unnoticed, as each interaction sparkled with professionalism and a genuine desire to help. Aron's invaluable contributions deserve recognition beyond mere words – they deserve to be elevated to the ears of his higher-ups. His dedication to ensuring customer satisfaction is a testament to the caliber of service provided by itead.cc. This experience has not only left me delighted but has also cemented my loyalty as a customer. With immense gratitude and a heart full of appreciation, I express my deepest thanks to Aron for going above and beyond to assist me. Here's to exemplary service that truly makes a difference. Thank you, Aron, for being a beacon of light in the world of customer support. Warm regards, Mike
V vrxchrist
640 days ago

Life-Saving Innovation: An Unbeatable Experience with itead.cc

My heartfelt appreciation goes out to itead.cc for the life-saving innovation they've brought into my life. Their product, combined with their exceptional customer service, has truly made a remarkable impact. The lightning-fast shipping and seamless communication have made every interaction a delight. I cannot wait to engage with this incredible team and their fantastic products again. Thank you for everything!
V vrxchrist
640 days ago

Best product and seller

My review for itead.cc Best product and seller. Very fast shipping and communication. Hope to deal with you again.
M Matej Koprivšek
641 days ago

Nextion HMI: Elevating Customer Satisfaction Through Unparalleled Product Quality and Support

Discovering itead.cc and their Nextion NX1060P101-011C-I has been a game changer for me. The attention to detail in packaging assured me that my order was handled with care. What truly set itead.cc apart was their remarkable customer service. When my package faced a delay at customs, the team promptly provided guidance, showcasing their commitment to their customers' satisfaction. The Nextion HMI itself surpassed my expectations with its exceptional quality and performance. However, I believe having the product information also available in PDF format would enhance the overall experience. Overall, itead.cc's dedication to delivering top-notch products alongside unparalleled customer service has won me over. I wholeheartedly endorse itead.cc to anyone seeking high-quality HMI products and a supportive purchasing journey.
M Matej Koprivšek
641 days ago

Exceeding Expectations: Nextion HMI Review

Embarking on a quest for the optimal HMI solution led me to itead.cc, where I discovered the Nextion NX1060P101-011C-I. Eagerly awaiting its arrival, the impeccable packaging instilled confidence in the safety of my valuable purchase during transit. Upon encountering a customs delay, a thoughtful gesture from itead.cc ensued - a prompt notification encouraging direct communication with the carrier to ensure a seamless delivery process. This unexpected act of diligence truly showcased their commitment to customer satisfaction. Upon unboxing the much-anticipated Nextion HMI, its unrivaled quality left me astounded, surpassing even my lofty expectations. The product's performance and functionality exceeded all prior HMI experiences, a testament to its superior craftsmanship. While reveling in the allure of this cutting-edge HMI, my only lament lies in the absence of a PDF documentation, a minor inconvenience offset by the wealth of information available in comprehensive HTML format on their website. Undoubtedly, my journey with itead.cc and the Nextion HMI has been nothing short of exceptional. To anyone seeking a premium HMI experience, look no further than Nextion - where excellence meets innovation.
M Mr Slater
659 days ago

Poor after sales support.

My review for itead.cc Poor after sales support. I note that a lot of the glowing reviews are by invitation. Mine isn't. Their technical support has a long way to go before it's acceptable. Frankie seems to be a busy person. They either ask a lot of irrelevant questions or they don't answer at all. They are obsessed with "send video". I asked them why some devices automatically take care of daylight saving time changes and others don'tNever had a reply Frankie. The forum is just as bad with no intervention by their staff. Reasonable products, poor back office.
A Adrian Deane
669 days ago

Airspy Mini

I cannot express enough how much the Airspy Mini has exceeded my expectations. From the moment I placed my order on itead.cc, I was impressed by the seamless process and the fast delivery. The package was meticulously tracked, allowing me to anticipate its arrival every step of the way. Upon receiving the Airspy Mini, I was delighted to find it immaculately packaged and sealed, showcasing a level of care and attention to detail that truly speaks volumes about the company's dedication to customer satisfaction. The product itself has proven to be an invaluable addition to my life, offering unparalleled performance and reliability. I am genuinely grateful for the exceptional experience I have had with itead.cc and the Airspy Mini. I wholeheartedly recommend both the product and the company to anyone in search of top-notch quality and service. Thank you for providing such an outstanding product and for setting the bar high for customer satisfaction.
A Adrian Deane
669 days ago

Unboxing Joy: My Airspy Mini Experience

When I first ordered my Airspy Mini from itead.cc, I was eagerly anticipating its arrival. And let me tell you, it did not disappoint. From the moment I received the package, I could sense the care that went into the delivery process. The fast delivery was impressive, and being able to track the shipment every step of the way provided a sense of security. When I finally held my Airspy Mini in my hands, I was delighted to find it well-packaged and sealed, assuring me that it had been handled with utmost care. I appreciated the attention to detail that itead.cc put into ensuring the safe delivery of their products. Overall, my experience with itead.cc and the Airspy Mini was nothing short of excellent. The fast delivery, meticulous packaging, and high-quality product have won me over as a satisfied customer. Thank you, itead.cc, for providing such a stellar experience.
B Bolek Zahradník
715 days ago

The Ultimate Smart Home Solution: A Customer’s Unfiltered Experience with itead.cc

When I discovered itead.cc, I was blown away by the affordability and versatility of the Sonoff products. As a tech enthusiast with a passion for DIY projects, I appreciated the endless possibilities these products offered. The seamless installation process made it a dream to set up, whether for simple tasks or more complex projects. However, I must mention that the control app, while functional, left me wanting more in terms of automation options. Additionally, the lack of a feature to log the history from the SNZB-02 temperature/humidity sensors was a bit disappointing. I found myself craving a more comprehensive experience in this aspect. While the documentation provided some guidance, I felt that it could be improved to offer more in-depth information and easier access to essential details. A minor letdown in an otherwise fantastic experience. Looking ahead, I can't help but wish for the inclusion of a WiFi/ZigBee control unit for CCT LED stripes/RGB LED stripes. This addition would truly elevate the overall user experience to new heights. In conclusion, itead.cc has provided me with a gateway to a smarter, more connected home, and for that, I am truly grateful. With a few enhancements, it has the potential to be the ultimate smart home solution for all tech enthusiasts out there. Thank you, itead.cc, for this incredible journey towards a more integrated and automated lifestyle.

Introduction

Itead.cc is an online platform that offers a wide range of electronic products and components. With a focus on home automation, this website provides affordable and innovative products that cater to hobbyists, DIY enthusiasts, and professionals. From development boards and sensors to smart home devices and accessories, Itead.cc aims to empower customers with cutting-edge technology.

Pros and Cons

Pros:

  • Extensive range of electronic products and components
  • Affordable pricing
  • Innovation and focus on home automation
  • Wide selection of development boards and sensors
  • User-friendly website with easy navigation

Cons:

  • Some users have reported issues with customer service
  • Shipping costs can be high for certain regions
  • Limited payment options

User Experience

Overall, users have had a positive experience with Itead.cc. The website is well-designed, making it easy to find the desired products. The search function is efficient, allowing users to quickly locate specific items. However, some customers have faced challenges with customer service response times and obtaining refunds or replacements for defective items.

Pricing and Value for Money

Itead.cc offers competitive pricing on its products, making it an attractive option for budget-conscious shoppers. The wide range of affordable products ensures that customers can find suitable options regardless of their budget. Moreover, the value for money is excellent as the products are often backed by reliable performance and innovative features.

Customer Service

While some users have experienced issues with customer service, it is important to note that these instances are relatively rare. The majority of customers have reported satisfactory experiences with prompt and helpful support. Itead.cc offers multiple channels for customer inquiries, including email and live chat, ensuring that users can seek assistance conveniently.

Product Quality and Selection

Itead.cc prides itself on providing high-quality electronic products and components. The website features a wide selection of items, ranging from development boards and sensors to home automation devices and accessories. The products undergo stringent quality checks to ensure reliability and functionality, meeting the expectations of customers.

Website Usability

The Itead.cc website is user-friendly and features a clean layout. The interface is intuitive, allowing visitors to navigate through product categories effortlessly. The search function is responsive and accurate, enabling users to find specific items efficiently. Overall, the website design enhances the overall user experience.

Returns and Exchanges

Itead.cc has a clearly-defined return and exchange policy. If customers receive defective or incorrect items, they can request a return or exchange within a specified timeframe. While the process may require some communication with customer service, the company generally acknowledges legitimate concerns and ensures that customers receive suitable resolutions.

Promotions and Discounts

Itead.cc regularly offers promotions and discounts on its products, allowing customers to grab great deals. The website has a dedicated section for these offers, making it easy for users to track ongoing discounts and take advantage of special promotions. These incentives make shopping on Itead.cc even more appealing for cost-conscious customers.

Reputation

Itead.cc has garnered a reputable position in the electronics industry. With its focus on home automation and affordable pricing, the company has attracted a loyal customer base. While some isolated incidents of customer service issues exist, the overall reputation of the website remains positive, with customers appreciating the value and quality of the products.

Payment Options

Itead.cc offers a limited number of payment options, including major credit cards and PayPal. While these options cover the preferences of many customers, the availability of additional payment gateways or alternative methods, such as cryptocurrency, would further enhance the convenience and accessibility of the website.

Loyalty Programs

Itead.cc does not have a dedicated loyalty program at the moment. However, the website occasionally offers special rewards or discounts to its repeat customers as a token of appreciation. Although a structured loyalty program could further incentivize customer retention, the sporadic rewards are still valued by the user base.

Customer Reviews

Customer reviews on Itead.cc are generally positive, with many customers expressing satisfaction with the products and pricing. Users appreciate the range of options, particularly in the home automation category, and find the quality of the items to be reliable. However, a small percentage of customers have encountered issues with customer service, receiving delayed responses or difficulty in obtaining resolutions.

Community Involvement

Itead.cc actively engages with its community through various channels. The website features a blog, forums, and social media presence that encourage discussions, sharing of projects, and interaction among customers. This community involvement fosters a sense of belonging and allows users to exchange knowledge and ideas related to electronics and home automation.

Shipping and Costs

Itead.cc provides shipping services worldwide. However, the costs and delivery times may vary depending on the destination. While shipping charges can be high for certain regions, especially for international orders, the website occasionally offers free shipping promotions, helping customers offset these costs. Rapid and reliable shipment handling ensures that customers receive their orders in a timely manner.