Introduction:

ixigo.com is a travel platform that helps travellers to plan their trips effectively. It offers a range of services such as flight bookings, hotel reservations, and travel planning tools. Founded in 2007, ixigo.com has emerged as one of the top travel websites in India.

Pros and Cons:

Pros: ixigo.com offers a user-friendly platform that facilitates easy and quick bookings. With a vast selection of flights and hotel options, ixigo.com offers its customers with the flexibility to choose the best options to suit their needs. Moreover, ixigo.com offers attractive discounts and cashbacks on bookings, which can help customers to save some money. Cons: The website's user interface could be more responsive and optimized, which could speed up the booking process. Additionally, the platform could benefit from better curation and presentation of relevant information to users.

User Experience:

The website's user experience is quite smooth and straightforward, making it easy for users to find and book their desired travel options. ixigo.com offers comprehensive search filters to refine search results and provide a better user experience.

Pricing and Value for Money:

ixigo.com offers competitive prices and attractive deals, which make it a popular choice among travellers. It offers great value for money and provides cashback on various bookings. Moreover, ixigo.com offers an easy cancellation policy, which adds value to the customer experience.

Alternatives:

Some of the popular alternatives to ixigo.com include MakeMyTrip, Cleartrip, and Yatra. These platforms offer similar services, and customers can choose the one that suits their preferences and budget.

Customer Service:

ixigo.com offers reliable customer service through its email, live chat, and phone support. The support team is quick to resolve issues and provide necessary assistance to customers.

Product Quality and Selection:

ixigo.com features a vast selection of hotels and flights, ensuring that customers can find the best options to suit their needs. The platform features high-quality hotels and flights, ensuring that customers enjoy a comfortable and hassle-free experience.

Website Usability:

The website's usability is quite decent and intuitive. ixigo.com offers a user-friendly interface and easy navigation, making it easier for customers to find the best options.

Returns and Exchanges:

ixigo.com offers a transparent and seamless refund policy in case of cancellations or changes to bookings. The website is clear about the terms and conditions for returns and exchanges, which ensures a smooth customer experience.

Promotions and Discounts:

ixigo.com offers attractive promotions and discounts on various bookings, which can help customers to save money. The website features a dedicated section for promotions and discounts, making it easier for customers to find the best deals.

Reputation:

ixigo.com has an excellent reputation in the travel industry, with thousands of satisfied customers. It has received several accolades and awards for providing excellent services and customer experience.

Payment Options:

ixigo.com offers a range of payment options, including credit and debit cards, net banking, UPI, and wallets. The platform prioritizes user convenience and security when it comes to payments.

Loyalty Programs:

ixigo.com offers a loyalty program called the ixigo money wallet. Users can earn ixigo money from bookings and redeem them while making subsequent bookings. It is a great incentive for users to stick with ixigo.com for their travel needs.

Customer Reviews:

ixigo.com features customer reviews for various hotels and flights, which can help users in making informed decisions. The review system is comprehensive, providing users with detailed information on the experiences of previous travellers.

Community Involvement:

ixigo.com is involved in various community initiatives, including providing support to underprivileged communities and environmental sustainability. It is a socially responsible platform that implements ethical business practices.

Shipping and Costs:

ixigo.com does not apply any shipping costs since it is an online platform. It offers complete transparency with pricing and ensures that there are no hidden costs involved in bookings. Customers can check the total amount before confirming their bookings.

Conclusion:

ixigo.com is an excellent platform for those who are looking for a smooth and seamless booking experience. It offers competitive prices, a range of options, and attractive deals, making it one of the leading travel websites in India. However, there is always room for improvement, and ixigo.com must focus on areas such as website optimization and curation of information to provide a better user experience.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Ixigo Recent User Reviews

User Rating

5 stars

69

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Reviewer Name: Sujay Kumar

Review Submission Date: 2022-12-15

Review Title: amount is debited 2 time from my…
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Review Description: amount is debited 2 time from my account and ticket is not booked.

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Reviewer Name: Shaboo

Review Submission Date: 2022-12-09

Review Title: Very low class service support
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Review Description: Very low class service support. My booking cancelled by bus driver its been 10days amount not got refunded back to me and in history said journey got successful

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Reviewer Name: J A Prakash

Review Submission Date: 2022-11-24

Review Title: Falied payment
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Review Description: Booked a ticket. Money deducted and it kept waiting for payment confirmation for 20 mins and then said payment failed. Now i m waiting for refund.

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Reviewer Name: Gu vh

Review Submission Date: 2022-11-20

Review Title: I would Ixigo customer care number-8240-88-0512 refund issue..
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Review Description: I would Ixigo customer care number 8240-88-0512 not suggest anyone to book from here. They have worst customer service. They have not refunded our 16k. Instead of calling to Air India they tell us to call them. Then why are they charging convenience fee?????? Terrible experience

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Reviewer Name: Sanket Pawar

Review Submission Date: 2022-10-22

Review Title: My payment failed 3 times
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Review Description: My payment failed 3 times, this platform is not working for tatkal ticket booking.I missed out my train due to nonsense technical issues on the site.I don't prefer to use this platform. Event chat support system is the worst. It will not help you out in any situation, just an AI bot will send you messages that will not resolve your queries.Now waiting for the payment refund.And yes charged Rs.29+ Rs. 29 two times when prior transactions failed.

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Reviewer Name: peeyush verma

Review Submission Date: 2022-10-14

Review Title: Excellent customer service by ixigo
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Review Description: Excellent customer service by ixigo and fares are always cheaper.

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Reviewer Name: Jitendra

Review Submission Date: 2022-10-13

Review Title: 5* recent experience
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Review Description: superb recent experience with the booking experience, we had. Thank you..

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Reviewer Name: Anjali Prasad

Review Submission Date: 2022-10-13

Review Title: Giving excellent experience.
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Review Description: Giving excellent experience.

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Reviewer Name: Riddhi Shah

Review Submission Date: 2022-09-10

Review Title: I would not suggest anyone to book from…
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Review Description: I would not suggest anyone to book from here. They have worst customer service. They have not refunded our 16k. Instead of calling to Air India they tell us to call them. Then why are they charging convenience fee?????? Terrible experience

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Reviewer Name: Nikki

Review Submission Date: 2022-09-06

Review Title: Canceled my booking for no reason
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Review Description: They canceled my booking without giving me a reason and are now holding on to my money for a few days. Customer service is appalling.