Jack-wolfskin Reviews

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60 Reviews

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In the Big Sales category

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38% users rated Terrible
27% users rated Poor
5% users rated Average
8% users rated Very Good
22% users rated Excellent
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Jack Wolfskin is a renowned outdoor clothing and equipment brand that offers a comprehensive range of products designed for outdoor enthusiasts. With a strong focus on innovation, quality, and sustainability, Jack Wolfskin has established itself as a trusted brand in the outdoor industry.


  • Diverse range of high-quality outdoor clothing and equipment
  • Focus on sustainability and environmental responsibility
  • Innovative designs and technologies
  • Strong reputation in the market


  • Some products can be pricey
  • Limited options for certain product categories

User Experience:

Jack Wolfskin's website, jack-wolfskin.ch, offers a user-friendly experience with easy navigation and clear product categorization. The website provides detailed product information, including size guides and specifications, to assist customers in making informed purchase decisions. The search functionality is efficient, allowing users to quickly find specific products.

Pricing and Value for Money:

Jack Wolfskin products are known for their premium quality, and as a result, the prices can be higher compared to some competitors. However, the brand's commitment to sustainability and durability ensures that customers get excellent value for their money. Jack Wolfskin's products are designed to withstand the demands of outdoor activities, providing long-lasting performance.

Customer Service:

Jack Wolfskin prioritizes customer satisfaction and offers excellent customer service. Their professional and knowledgeable support team is readily available to address any queries or concerns through various channels, including phone, email, and live chat. Customers can expect prompt and helpful assistance when dealing with the brand.

Product Quality and Selection:

Jack Wolfskin excels in providing high-quality outdoor clothing and equipment. Their products undergo rigorous testing to ensure durability, functionality, and performance. The brand offers a wide selection of products, ranging from jackets, backpacks, footwear, and accessories, catering to different outdoor activities and weather conditions.

Website Usability:

The jack-wolfskin.ch website is designed with simplicity and functionality in mind. The layout is intuitive, allowing users to easily navigate through different sections and find the desired products. Additionally, the website provides informative content about the brand's philosophy, sustainability initiatives, and technological innovations, enhancing the overall user experience.

Returns and Exchanges:

Jack Wolfskin has a fair and customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they have the option to return or exchange the product within a specified timeframe, provided the item is unused and in its original condition. The brand's commitment to customer satisfaction shines through in their hassle-free return process.

Promotions and Discounts:

Jack Wolfskin frequently offers promotions and discounts on their website, providing customers the opportunity to purchase their favorite products at reduced prices. These promotions can range from seasonal sales to exclusive discounts for newsletter subscribers. Regularly checking the website and subscribing to their newsletter can help customers take advantage of these cost-saving opportunities.


Jack Wolfskin has built a strong reputation in the outdoor industry, thanks to their commitment to quality, innovation, and sustainability. They have established themselves as a trusted brand among outdoor enthusiasts, providing reliable products that perform exceptionally in various outdoor conditions. The brand's continuous efforts in improving their products and reducing their environmental footprint further enhance their reputation.

Payment Options:

Jack Wolfskin offers a variety of secure payment options on their website, including credit/debit cards, PayPal, and bank transfers. This flexibility ensures that customers can choose the payment method that suits them best, providing a convenient and secure checkout experience.

Loyalty Programs:

Currently, Jack Wolfskin does not have a loyalty program in place. However, they occasionally offer exclusive benefits and rewards to their loyal customers, such as early access to new product launches or special discounts. Regular customers can stay updated through the brand's newsletter and social media channels to take advantage of these loyalty program-like benefits.

Customer Reviews:

Customers have generally positive reviews about Jack Wolfskin's products and service. They appreciate the brand's quality, durability, and attention to detail. The customer reviews also reflect the brand's commitment to sustainability and environmental responsibility, which resonates with environmentally-conscious consumers.

Community Involvement:

Jack Wolfskin actively participates in community and environmental initiatives. They collaborate with various organizations to promote outdoor activities, protect natural habitats, and support charitable causes. Their involvement in such activities showcases their commitment to making a positive impact beyond their product offerings.

Shipping and Costs:

Jack Wolfskin offers reliable shipping services for customers' convenience. The shipping costs vary depending on the destination and the size of the order. The brand strives to ensure timely delivery and provides tracking information to customers. Free shipping promotions are occasionally available, further enhancing the overall value for customers.

In conclusion, Jack Wolfskin is a trusted outdoor clothing and equipment brand that offers high-quality products designed for outdoor enthusiasts. Their commitment to sustainability, innovation, and customer satisfaction sets them apart in the market. With a user-friendly website, excellent customer service, and a wide range of products, Jack Wolfskin provides a fulfilling and reliable outdoor shopping experience.