Users Voice for Jackjones

62% users rated Terrible
5% users rated Poor
2% users rated Average
4% users rated Very Good
28% users rated Excellent
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Jackjones Overall rating
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Quality

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Review article published on: 11 Jul 2019

Last updated by on 12 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Sep 2022 3.4 2.2 4.5 4.8 3.8 5
Oct 2022 1.9 1.4 4 4.8 4 5
Nov 2022 1.9 1.1 4.2 4.9 3.3 2.5
Dec 2022 5 5 5 5 5 5
Mar 2023 1 1.3 4.1 4.8 2.7 1
Line Chart for Rating of peer stores

jackjones.in

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Detailed Jackjones Review by

Introduction

Jack & Jones is a global menswear brand founded in Denmark in 1990. They offer a wide range of high-quality clothing, ranging from casual wear to smart formal wear. The brand’s online platform, jackjones.in, is the go-to destination for Indian men looking for trendy and fashionable attire. In this review, we will explore the pros and cons of shopping on jackjones.in.

Pros and Cons

Pros:
  • Wide variety of trendy designs to choose from
  • High-quality clothing made with premium fabrics
  • Frequent promotions and discounts throughout the year
  • Easy to navigate website with fast loading times
  • Fast shipping and efficient customer service
Cons:
  • Higher prices compared to other men’s clothing brands in India
  • Not all sizes and styles are always in stock
  • Limited selection of accessories and footwear

User Experience

Jackjones.in offers a hassle-free and visually appealing shopping experience for customers. The website is well organized, and the navigation is seamless. The search bar is also very helpful in finding specific items. The clothing images are high-quality and provide a detailed view of the items, which makes shopping online more comfortable for people.

Pricing and Value for Money

Jackjones.in has a slightly higher price point than other men’s clothing brands in India. However, the quality of the clothing further justifies its price. The brand frequently offers promotions and discounts, making its products more affordable for everyone. Overall, if you’re looking for high-quality clothing, jackjones.in is an excellent choice.

Alternatives

If you’re looking for similar stylish clothing options, H&M, Zara, and Forever 21 are some of the alternatives to Jack & Jones. However, none of them offer the high-quality premium fabrics and innovative designs that Jack & Jones provides.

Customer Service

Jack & Jones has great customer service, with quick and efficient responses to any queries. They have a helpful FAQ page and a 24/7 customer care service that can be reached via email or phone.

Product Quality and Selection

Jack & Jones’ clothing is of excellent quality, made with premium fabrics that last longer than other clothing options in the market. The brand offers a wide range of trendy and fashionable clothing options for men, ranging from casual wear to smart formal wear, such as blazers and suits.

Website Usability

Jack & Jones’ website is very easy to use and navigate, with fast loading times. They have a well-organized website with a helpful search bar, and their clothing images are of high-quality, providing a detailed view of items.

Returns and Exchanges

Jack & Jones has a hassle-free return policy. Items can be returned within 30 days, and the customer can choose whether they want a refund or an exchange.

Promotions and Discounts

Jack & Jones frequently offers promotions and discounts throughout the year. The brand offers seasonal sales up to 50%, and customers can also subscribe to their newsletter to receive exclusive offers and discounts.

Reputation

Jack & Jones has a great reputation as one of the leading men’s clothing brands in the world for over 30 years. They are known for their innovative designs and high-quality fabrics that last longer than other clothing options in the market.

Payment Options

Jack & Jones offers several payment options, including credit/debit cards, net banking, UPI, and Cash on Delivery.

Loyalty Programs

Jack & Jones offers a VIP Club that gives customers exclusive access to sales, events, and offers. Members also receive personalized styling advice from style experts and earn points on their purchases.

Customer Reviews

Jack & Jones has positive reviews regarding their high-quality clothing and fast customer service. Customers have praised the brand for its trendy and fashionable clothing options.

Community Involvement

Jack & Jones is involved in several community projects, such as supporting education and carrying out sustainable operations. They are also committed to reducing their carbon footprint and working towards a better and cleaner environment.

Shipping and Costs

Jack & Jones offers free shipping on orders above Rs.999. For orders below that, standard shipping charges of Rs.99 are applicable. Orders are processed and delivered within 3-5 business days. The brand also offers Express delivery at an additional charge. Overall, Jack & Jones’ shipping and delivery service is prompt and efficient.

Conclusion

Jack & Jones’ website jackjones.in offers a great range of high-quality clothing options for men. Their innovative designs and premium fabrics justify the slightly higher prices compared to other brands. Their customer service is reliable, and their hassle-free returns policy ensures customer satisfaction. Overall, Jack & Jones is a great choice for anyone looking for trendy, fashionable clothing that will last longer.

Jackjones Recent User Reviews

User Rating

5 stars

36

4 stars

10

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Reviewer Name: Anna Holland

Review Submission Date: 2022-12-19

Review Title: Just made an order for a Christmas…
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Review Description: Just made an order for a Christmas present. Wish I had read the reviews beforehand. Have received no confirmation of the order and am now worried that I have been hacked. Might have to cancel my only card, right before Christmas!

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Reviewer Name: Kathleen

Review Submission Date: 2022-12-18

Review Title: Order not received
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Review Description: Order not received, no contact from customer service. Took payment but no order sent. Impossible to get a response from them. Avoid ordering from this company!

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Reviewer Name: Stella Morrall

Review Submission Date: 2022-12-17

Review Title: Same as everyone else it seems
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Review Description: Same as everyone else it seems. Ordered on 9th December. No contact no updates. Tracking shows “we’re expecting it” STILL. Emailed and now am not hopeful as was for Xmas. Very disappointed should not be able to sell online.

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Reviewer Name: Caroline Orourke

Review Submission Date: 2022-12-17

Review Title: Same story as everyone else
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Review Description: Same story as everyone else. Wishing had looked here before placing an order. Place my order on the 11.11.22, received a confirmation receipt email and the money was taken from my account, and that's it! No tracking email, no delivery date, nothing. Emailed customer service either a reply telling me I will hear back in 8 working days. Pointless as it is for Christmas, if they cannot deliver before Christmas they should state that at the point of purchase.

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Reviewer Name: Rahul Ahmed

Review Submission Date: 2022-12-17

Review Title: This has been a terrible online…
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Review Description: This has been a terrible online shopping experience as I placed an order from them on the 27th November thinking I’m sure it will be here within a week or so. It’s now the 17th December and I haven’t had any update in terms of tracking or anything as I have tried to email and use the chat bot which never works.

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Reviewer Name: Fiona Hyland

Review Submission Date: 2022-12-17

Review Title: Awful
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Review Description: I ordered on 9th December and have received no tracking number and no replies to emails. My order are Christmas gifts and I have no idea whether they'll arrive. Customer Service is awful. I won't ever order from Jack and Jones again!

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Reviewer Name: Alison Trott

Review Submission Date: 2022-12-16

Review Title: Ridiculous
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Review Description: Ridiculous! Ordered over £150 worth of clothes last week. Received receipt but nothing since. No tracking info or anything else. No idea if these items are coming before Christmas. Bloody great! Might have a son without Christmas presents. Will never use again!

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Reviewer Name: MICHAEL D

Review Submission Date: 2022-12-15

Review Title: ...not arrived, no response.
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Review Description: As with everyone else's comments, ive not received my order and no communication/tracking provided. Absolute shambles as money taken immediately! Good that part of their business is so efficient....

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Reviewer Name: Angela Givans

Review Submission Date: 2022-12-14

Review Title: Customer service non existant
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Review Description: Ordered two pair of jeans on the 5th December 2022 and still not received them or had any emails with tracking information. No help from customer service, their current response time is more than 8 business days.

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Reviewer Name: Jack Deegan

Review Submission Date: 2022-12-14

Review Title: Still not received my order!
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Review Description: No communication at all, ordered from their website last Tuesday and I’m still yet to receive a notification of my order being shipped. Money has left my account but this company is impossible to get in contact with. I’ve emailed, tried the chatbot but nothing. The order shows as completed. Avoid!