Users Voice for Jackpotcandles

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 19 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.3 2.7 4.1 1.7 3.4
Feb 2023 5 5 3 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Jackpotcandles Review by

Introduction: is a unique online retailer that offers more than just regular candles. They have a wide selection of candles in different scents, colors, and designs that come with a surprise gift inside. The idea behind their products is simple - you light your candle, enjoy the scent, and wait for it to burn down to reveal a piece of jewelry inside that can be worth up to $5,000. Their products have been featured in several popular lifestyle magazines and on TV shows, making them a popular go-to for gift-giving and self-pampering.

Pros and Cons:

  • Unique concept: The idea of a candle with a surprise gift is quite intriguing.
  • Wide range of products: There are different scents, designs, and sizes available that cater to various preferences.
  • High-quality products: The candles are made from 100% natural soy wax with no harsh chemicals, making them safe for use.
  • Surprise gift value: The value of surprise gifts is priced between $15 and $5,000, which makes it quite exciting to anticipate.
  • Fast shipping: Their shipping is fast and the orders are shipped within 1-2 business days.
  • Hidden jewelry: There's no guarantee that you will get the surprise gift you want, and the jewelry will always be a surprise, which can be a bit disappointing if you don't like what you get.
  • Pricing: Although the concept is unique, some may find the pricing for the candles a bit high.
  • No customization: You can't choose the type of jewelry you want or the size of the ring; the surprise gift is totally random.

User Experience:

Navigating the Jackpot Candles website is a breeze. The homepage is clean and easy to read, and the selection process is straightforward. They have a responsive customer service team that is available via phone or email to help with any issues. Customers have reported that the candles smell great, and the surprise gifts are always exciting to get.

Pricing and Value for Money:

The prices of the candles on range from $24.95 to $44.95, and they are available in several different scents and sizes. Customers also have the option to subscribe to their membership program to receive a free candle each month. Considering the quality of their candles and the value of the surprise gifts inside, the prices can be considered a good value for money.


While Jackpot Candles is unique, there are several other similar online retailers like Fragrant Jewels, Diamond Candles, and JewelScent. The concept and products are quite similar, but each brand has its uniqueness that makes it stand out.

Customer Service:

The customer service team at Jackpot Candles is responsive and helpful. They can be reached via email or phone, and they generally respond within 24 hours. They also have a live chat feature, which makes it easy to get in touch with them. Customers have reported that the customer service team is knowledgeable and helpful when resolving issues.

Product Quality and Selection:

The candles are of high-quality and are made from natural soy wax with no harsh chemicals. They come in a variety of scents and designs, making it easy to find something that caters to your preferences. The surprise gifts inside are also of good quality, and customers have reported getting anything from earrings to necklaces.

Website Usability:

The website is easy to use and navigate. The selection process is straightforward, and the shopping cart page is easy to understand. They also have a blog section that provides helpful tips and information about their products.

Returns and Exchanges:

If you're not satisfied with your purchase, Jackpot Candles offers a 30-day return policy. The item must be in its original packaging and unused. Customers are responsible for the shipping cost when returning items.

Promotions and Discounts:

Jackpot Candles offers various promotions and discounts throughout the year. They also have a loyalty program that rewards customers for their purchases with points that can be redeemed for discounts on future purchases.


Jackpot Candles has a good reputation among its customers. They have an average rating of 4.5 stars on Trustpilot, and customers have reported being impressed with the quality of their products and customer service.

Payment Options:

Jackpot Candles accepts several payment options such as Visa, Mastercard, American Express, Discover, and PayPal.

Loyalty Programs:

Jackpot Candles has a loyalty program that rewards customers for their purchases. Customers earn points for every dollar spent, and they can redeem these points for discounts on future purchases.

Customer Reviews:

Customers have reported being impressed with the quality of the products and the customer service at Jackpot Candles. They have received positive reviews on Trustpilot and Facebook.

Community Involvement:

Jackpot Candles takes social responsibility seriously and supports various non-profit organizations. They have partnered with Feeding America to provide meals to those in need, and they have also supported the American Cancer Society.

Shipping and Costs:

Jackpot Candles offer free shipping on all orders over $50. For orders under $50, a flat rate of $4.99 is applied. They also offer expedited shipping options for an additional cost. Orders are shipped within 1-2 business days.