Jacksonsleisure Reviews

Voted Good (5/5)

664 Votes

40 Reviews

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In the Camping Store category

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88% users rated Excellent
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C Captain Ron
110 days ago

Exceptional Service in the Face of Adversity

Upon ordering from jacksonsleisure.com, I encountered an unexpected hiccup: an incorrect cooker was sent to me. Despite this mix-up, I was required to install it due to an impending safety inspection. The ensuing negotiation for a resolution was challenging; however, I am pleased to share that their customer service team displayed exceptional dedication and professionalism throughout the process. After reaching an agreement, albeit challenging, the awaited replacement parts were finally delivered, although the extended three-month delay incurred added costs. Despite these hurdles, I commend the team at jacksonsleisure.com for their commitment to customer satisfaction and rectifying the situation. Moving forward, I suggest being cautious when engaging with this supplier online, but rest assured that should any issues arise, their team will go above and beyond to make it right.
B BT
114 days ago

Delightful Experience with JacksonsLeisure: A Happy Camper’s Tale

As an avid camper, finding quality gear at affordable prices is always a thrill. JacksonsLeisure not only met but exceeded my expectations. The attractive prices initially caught my eye, but it was the exceptional service that truly won me over. The cherry on top was the early delivery. Nothing beats the excitement of receiving your camping essentials ahead of schedule, setting the tone for the upcoming adventure. From browsing to delivery, every interaction with JacksonsLeisure was seamless and delightful. As a result, I can confidently say that I am a happy camper, thanks to their top-notch products and service. I highly recommend JacksonsLeisure to all outdoor enthusiasts seeking a reliable and customer-centric shopping experience. Happy camping!
L Leon Carnell
119 days ago

An Unforgettable Experience with JacksonsLeisure: A Satisfied Customer’s Review

My journey with jacksonsleisure.com began when I purchased a combi hob and sink kit. Everything seemed perfect until I encountered a hiccup with my Pump. Immediately, I reached out to the customer service team, expressing my concern. To my surprise, they responded promptly and efficiently, providing me with a new pump without any hassle. Their swift action and dedication to resolving my issue left me truly impressed. It's rare to come across a company that values its customers' satisfaction and goes above and beyond to rectify any problems. JacksonsLeisure not only met but exceeded my expectations, showcasing unparalleled service and reliability. I can confidently say that my experience with JacksonsLeisure was nothing short of exceptional. I wholeheartedly recommend their products and services to anyone looking for a seamless and customer-centric shopping experience. Thank you, JacksonsLeisure, for your outstanding support and dedication to customer satisfaction!
H haydn lipscombe
120 days ago

Exceptional Service and Friendly Staff – A True Gem!

I had the pleasure of discovering jacksonsleisure.com this past Monday while searching for hardware for my campervan project. From the moment I landed on their site, I was impressed by the wide selection of products available. What truly set this experience apart was the impeccable customer service I received. The staff at Jackson's Leisure were not only knowledgeable but also incredibly friendly and accommodating. During my visit on Wednesday to make a purchase, they went above and beyond to help me with my queries and even offered me the convenience of reserving my items for pick up. Upon my arrival, I was greeted with courtesy and professionalism, which extended to the distribution team who efficiently loaded my goods into my van. This level of care and attention to detail made me feel valued as a customer. Overall, my experience with Jackson's Leisure was exceptional, and I have no doubt that I will be a returning customer for all my future needs. Thank you for making my shopping experience enjoyable and stress-free!
M Mr Gordon Shepherd
120 days ago

Unmatched Convenience and Speed!

As someone constantly on the go, finding a reliable online store is crucial. jacksonsleisure.com not only met but exceeded my expectations. Placing an order towards the end of the week and receiving it promptly on Monday left me pleasantly surprised. The meticulous packaging showcased their commitment to customer satisfaction. The seamless experience definitely won me over, ensuring that I will undoubtedly return to Jacksons Leisure for future purchases. From their user-friendly website to their lightning-fast delivery, every aspect exuded excellence. My gratitude knows no bounds for providing such unmatched convenience and speed! I wholeheartedly recommend Jacksons Leisure to all looking for a top-notch online shopping experience.
R Ray Clarke
125 days ago

Exceeding Expectations: A Seamless Experience with Jackson’s Leisure

From start to finish, my encounter with Jackson's Leisure has been nothing short of exceptional. The term "fast turnaround" doesn't even begin to cover the level of efficiency and professionalism demonstrated by this company. Not only was the item I ordered accurately described, but it was also delivered within a precise 2-hour window – talk about impressive service! What truly set Jackson's Leisure apart was their attention to detail and commitment to customer satisfaction. I provided specific instructions on where to leave the delivery, and to my delight, they were followed to the letter. This level of care and consideration is rare to come by in today's fast-paced world of online shopping. I can confidently say that Jackson's Leisure has exceeded my expectations in every aspect. The seamless experience I had with them has made me a loyal customer for life. If you're looking for a company that not only delivers quality products but also values customer service above all else, look no further than Jackson's Leisure. I cannot recommend them highly enough. Thank you for setting the bar high!
P Paul Walker
132 days ago

Unmatched Excellence: A Customer’s Journey with Jackson’s Leisure

When I stumbled upon Jackson's Leisure, I had high hopes for a seamless experience. Little did I know that I would be met with not just prompt service, but a level of excellence that exceeded all expectations. From the moment I placed my order, the team at Jackson's Leisure displayed a sense of urgency and dedication that truly set them apart. The speed at which my product arrived was impressive, reflecting their commitment to customer satisfaction. Not only did I receive my order promptly, but the quality of the product itself was exceptional. This combination of efficiency and excellence left a lasting impression on me, one that has undoubtedly turned me into a loyal customer. Reflecting on my experience, I can confidently say that I would not hesitate to return to Jackson's Leisure for all my future needs. Their prompt service, coupled with the seamless delivery of a top-notch product, has earned them a special place in my heart. Thank you, Jackson's Leisure, for setting the bar high and for truly embodying the essence of unparalleled excellence.
R Reverend Unseemly Horseposture
132 days ago

Impressive Service Beyond Expectations

My experience with jacksonsleisure.com has been nothing short of exceptional. After a disappointing encounter with another company that left me with a leaking caravan roof, the team at J. L. S. truly saved the day. I urgently needed a replacement mini-Heki roof unit, and after placing my order on the 30th of December '23, I was astonished to receive it promptly on the 3rd of January '24. Encouraged by this incredible service, I decided to order a replacement Heki2 for the same caravan due to sun damage. Placing my order on the evening of the 11th of January '24, I was thrilled to learn that the delivery was already on its way by the 12th of January '24. The efficiency and speed at which J. L. S. operates are truly remarkable. Their attention to detail in ensuring quick deliveries and providing top-notch products are commendable. The professionalism and care demonstrated by the J. L. S. team have restored my faith in excellent customer service. I couldn't be more grateful for their prompt and efficient assistance in resolving my caravan woes. Thank you, J. L. S. Team, for your bl***y fantastic service!
I Ian
134 days ago

A Pleasant Surprise: Stellar Service Amidst a Product Snag

At first glance, the product from jacksonsleisure.com left me disheartened. The tap I received was far from what I expected – a design flaw causing water to splash all over upon first use. However, despite this setback, the service provided by jacksonsleisure.com was nothing short of exceptional. Their customer support team promptly addressed my concerns, offering sincere apologies and going above and beyond to assist me in finding a suitable replacement tap. The representative I spoke with was empathetic and understanding, turning what could have been a frustrating experience into a pleasant surprise. While the product may not have met my expectations, the stellar service and dedication of the team at jacksonsleisure.com have undoubtedly won me over. I am now on the lookout for a new tap design with confidence, knowing that I have a reliable partner in jacksonsleisure.com who values customer satisfaction above all else. Thank you for turning a product hiccup into a positive customer service experience.
G Gordon Maurice Frost
134 days ago

Unmatched Service and Lightning-Fast Delivery

My experience with jacksonsleisure.com was nothing short of outstanding. Placing my order on a Thursday afternoon and receiving it by Friday lunchtime left me in awe of their efficiency and commitment to customer satisfaction. The speedy delivery allowed me to have my new cooker installed on my boat in no time, and the quality of the product exceeded my expectations. I am beyond pleased with my purchase and will definitely be a returning customer. Thank you for the impeccable service!
A Alan
135 days ago

Transformed my Shopping Experience: A Lifesaver

Discovering jacksonsleisure.com transformed my usual online shopping experience. In need of advice, I decided to give them a call, and to my delight, I received unparalleled customer service. The representative not only provided me with valuable information but also guided me towards making the perfect purchase decision. The seamless ordering process was just the beginning of my positive journey with Jackson's Leisure. Their lightning-fast delivery left me astonished as my order arrived promptly and in impeccable condition. I was truly impressed by the attention to detail and care taken in packaging my items for transit. Jackson's Leisure has undoubtedly set the bar high for customer satisfaction. Their dedication to excellence has earned my loyalty, and I am already planning future purchases with them in mind. For anyone seeking a reliable and customer-centric online shopping experience, I wholeheartedly recommend Jackson's Leisure. Thank you for exceeding my expectations!
M Mr John Preston
135 days ago

Life-Saver for my Dometic Fridge: Affordable & Lightning-Fast Delivery!

I can't rave enough about jacksonsleisure.com! When my Dometic 3-way fridge needed replacement parts, I was in a panic. But then I found this gem of a website, and to my relief, they not only had the perfect parts but also at an unbelievably great price. The cherry on top was the lightning-fast delivery that got my fridge up and running in no time. Thank you, Jacksons Leisure, for being a lifesaver!
D drewckidd
155 days ago

Awesome Experience at JacksonsLeisure: A Customer’s Delight

Embarking on a hunt for top-tier products, my journey led me to jacksonsleisure.com, where excellence knows no bounds. The diverse range of offerings exceeded my expectations, standing out amidst the sea of options. After meticulous research, their prices emerged as unbeatable, solidifying my confidence in their value proposition. The cherry on top? Their lightning-fast delivery and meticulous packaging left me in awe. Each item arrived not only promptly but also well-secured, showcasing a commitment to customer satisfaction that goes above and beyond. Communication was seamless, painting a picture of a company that truly values its clientele. As a discerning customer, nothing could make me happier than stumbling upon JacksonsLeisure. With every aspect of my experience exceeding all expectations, I am not only content but also eagerly awaiting my next visit. Without a doubt, I wholeheartedly recommend them to anyone seeking exceptional service and quality products.
C customer
162 days ago

Unrivalled Expertise and Prompt Delivery – A Customer’s Delight

Since discovering jacksonsleisure.com, I have experienced unparalleled service and expertise. Not only are they a top company to deal with, but their staff is always ready with in-depth knowledge when I ask technical questions. The delivery process is impressively quick and reliable, saving me from any unnecessary waiting. I am truly grateful for the seamless and efficient experience they consistently provide.
M Mr & Mrs Hewitt
167 days ago

Unparalleled Service and Quality Products at Jackson’s Leisure

I cannot thank Jackson's Leisure enough for their exceptional service and top-quality products. Despite a minor hiccup with the courier service, the experience was nothing short of amazing. The package was impeccable, and I was blown away by the level of expertise and care that went into it. It's worth mentioning that I encountered a small issue with the courier service, as they seemed unfamiliar with the town and struggled to locate the address. However, I understand that this was beyond Jackson's control. In the future, I would consider using an alternative courier, although this in no way reflects negatively on the outstanding service provided by Jackson's Leisure. I highly recommend Jackson's Leisure to anyone in need of caravan spares and impeccable customer service. Their dedication to excellence sets them apart in the industry, and I am looking forward to future purchases from them. Thank you, Jackson's Leisure, for your commitment to excellence and for exceeding my expectations.

Introduction:

Jacksons Leisure is an online retailer that specializes in outdoor leisure and camping equipment. With a wide range of products and competitive prices, they aim to provide customers with top-quality products and excellent customer service. In this comprehensive review, we will explore various aspects of Jacksons Leisure, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: - Vast selection of outdoor leisure and camping equipment - Competitive prices - Responsive customer service - User-friendly website Cons: - Limited product information on the website - Some customers reported issues with product quality

User Experience:

Jacksons Leisure offers a smooth and intuitive user experience, thanks to their well-designed website. The layout is clear, and products are categorized for easy navigation. The search functionality is efficient, enabling users to find their desired items quickly. The website also features helpful filters to narrow down search results. Overall, users should have a positive experience when browsing and purchasing products on Jacksons Leisure.

Pricing and Value for Money:

Jacksons Leisure is known for offering competitive prices on their products. Additionally, they frequently run promotional campaigns and discounts that provide customers with even greater value for money. While some items may be slightly pricier than their competitors, the quality and durability of the products justify the cost. Customers can be assured of getting their money's worth when shopping at Jacksons Leisure.

Customer Service:

Jacksons Leisure prioritizes providing excellent customer service. Their knowledgeable and friendly customer support team is readily available via email or phone to assist customers with any inquiries or concerns. Response times are typically quick, ensuring efficient resolution of issues. Customers appreciate the prompt and helpful assistance offered by Jacksons Leisure's customer service team.

Product Quality and Selection:

Jacksons Leisure offers a wide range of outdoor leisure and camping equipment, including tents, camping furniture, cooking equipment, and outdoor clothing. While their selection is impressive, some customers have reported issues with the quality of certain products. However, these instances appear to be rare, and Jacksons Leisure takes customer feedback seriously to continuously improve their product offerings.

Website Usability:

The website of Jacksons Leisure is designed with usability in mind. It has a clean and intuitive interface that allows users to navigate effortlessly. The product pages provide essential information, including specifications and customer reviews. However, more detailed product descriptions would enhance the overall user experience and enable customers to make more informed purchasing decisions.

Returns and Exchanges:

Jacksons Leisure has a fair and customer-friendly returns and exchanges policy. If customers are unsatisfied with their purchase, they can return the item within a specified period for a refund or exchange. However, it is important to carefully review specific product return conditions, as different products may have varying policies.

Promotions and Discounts:

Jacksons Leisure frequently offers promotions and discounts, allowing customers to save money on their purchases. These deals can range from clearance sales to seasonal discounts. Customers should regularly check the website and subscribe to the newsletter to stay updated on the latest promotions and discounts.

Reputation:

Jacksons Leisure has established a positive reputation among outdoor leisure and camping enthusiasts. Their commitment to customer satisfaction and high-quality products has garnered praise from numerous customers. However, it is worth noting that a few customers have expressed concerns about product quality, although these complaints appear to be isolated incidents.

Payment Options:

Jacksons Leisure offers a variety of payment options to cater to customer preferences. These options include major credit cards, debit cards, PayPal, and Klarna. The availability of multiple payment methods ensures that customers can choose the most convenient option for them.

Loyalty Programs:

At present, Jacksons Leisure does not offer a specific loyalty program for its customers. However, they occasionally provide exclusive deals and discounts to their loyal customers as a token of appreciation for their continued support.

Customer Reviews:

Customer reviews play a vital role in building trust and informing potential buyers. On Jacksons Leisure's website, customers can leave reviews and ratings for the products they have purchased. This allows prospective customers to gauge the quality and performance of the items before making a purchase.

Community Involvement:

Jacksons Leisure actively engages with its community by participating in outdoor leisure and camping events and supporting relevant charities. They encourage customers to share their experiences and outdoor adventures on social media, fostering a sense of community among outdoor enthusiasts.

Shipping and Costs:

Jacksons Leisure offers reliable shipping services to customers across the United Kingdom and Europe. They strive to dispatch orders promptly to ensure timely delivery. Shipping costs vary depending on the destination and the size of the package. Customers can find detailed shipping information on the website or contact customer service for more specific information. In conclusion, Jacksons Leisure is a trustworthy online retailer that provides a wide selection of outdoor leisure and camping equipment at competitive prices. While some customers have reported isolated issues with product quality, the overall reputation of the company remains positive. With a user-friendly website, responsive customer service, and a commitment to customer satisfaction, Jacksons Leisure offers an excellent shopping experience for outdoor enthusiasts.