James-lakeland Reviews

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49 Reviews

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2% users rated Poor
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22% users rated Very Good
18% users rated Excellent
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E Emma
91 days ago

Nice design; up the standard please

My evaluate for james-lakeland.co.uk Good, immediate supply. I really like the design of the jacket; just a bit upset on the high quality for the value. Lining wants stitching again at cuff, so it doesn’t prolong.
T Trish Rooney
96 days ago

Unstoppable Style – Size Matters!

Elevate your fashion game with James Lakeland! Picture this: eagerly awaiting your latest fashion find, only to be thrown a curveball with erratic sizing. Fear not, for this tale is one of perseverance and style triumphing over adversity! As the package arrived, serendipity granted you were present to receive it, ensuring no missed deliveries. Yet, the initial snug fit of a size 18 blouse sparked a daring return-and-exchange mission. Upgrading to a size 20, anticipation turned to disbelief as the blouse simply refused to cooperate, defying all logic and measurements. One simply cannot fathom a size discrepancy where a size 20 proves smaller than its predecessor – a puzzling enigma indeed! In the end, the inherent flaw in sizing was met with grace and a questioning spirit, embodying the resilience of the fashion-forward soul. With every underarm measurement and attempted fitting, a question lingers: how does one navigate the labyrinth of sizes in this sartorial journey? Through trials and tribulations, the fashionista within you emerges stronger, wiser, and undeniably chic. James Lakeland may present challenges, but with grace and determination, your style knows no bounds! Embrace the unexpected, for in the grand tapestry of fashion, size does matter – and so does your unwavering spirit.
V Valbone Selimi
101 days ago

Wrapped in Warmth and Style: A Sincere Ode to James Lakeland’s Perfect Coat

Embarking on my search for the ideal coat led me to james-lakeland.co.uk, where I discovered a gem that exceeded all expectations. The coat in question became a seamless extension of my style and personality, fitting me like a dream and enveloping me in undeniable comfort. From the precise sizing to the impeccable craftsmanship, every detail of this coat resonated with perfection. Wearing it felt like a warm embrace, shielding me from the cold while elevating my entire ensemble with effortless elegance. It was not just a piece of clothing; it became a statement of sophistication and refinement. James Lakeland's creation not only kept me warm on chilly days but also made me feel confidently chic. The coat's flawless fit and premium quality materials spoke volumes about the brand's dedication to excellence, leaving me both impressed and grateful for stumbling upon such a remarkable find. If you are seeking a coat that seamlessly combines style, comfort, and quality, look no further than James Lakeland. Embrace the perfect fit, indulge in unparalleled warmth, and exude timeless grace with every wear. Trust me; it's a wardrobe investment you won't regret.
R richard colbey
109 days ago

Transformative Experience with James Lakeland: Overcoming Initial Hurdles for a Quality Purchase

My journey with james-lakeland.co.uk began with some bumps in the road. Initially, the item I purchased didn't meet my expectations – heating up patchily, an unintuitive control system, and challenging to unplug. Despite these setbacks, I chose to give it a chance. However, the real test came when I attempted to obtain a proper receipt. To my dismay, the process was far from seamless, and I found myself struggling to secure the document. The lack of communication on their end only added to my frustration. Despite these challenges, my experience took a turn for the better. The customer service team at James Lakeland stepped in and went above and beyond to rectify the situation. Their dedication to customer satisfaction shone through as they worked diligently to provide me with the necessary documentation. This level of care and commitment truly set them apart. While my journey with james-lakeland.co.uk had its share of obstacles, it was ultimately a transformative one. The initial hiccups were overshadowed by the brand's unwavering dedication to customer happiness. Thanks to their efforts, I can now enjoy a quality purchase and a renewed sense of trust in their service. James Lakeland turned what could have been a negative experience into a positive lesson in customer care and perseverance.
D David Wells
119 days ago

“From Disappointment to Delight: A Tale of Exquisite Scarves”

In the midst of holiday cheer, I stumbled upon james-lakeland.co.uk in search of the perfect Christmas gift for my dear wife. Entranced by a beautiful scarf, I eagerly purchased it, envisioning her joy on Christmas morning. However, as she unwrapped her gift, uncertainty clouded her face. The style, though exquisite, wasn't quite her taste. Hastily consulting the Returns Policy, my heart sank at the glaring words - 14 days! With the festive season in full swing, the tight window felt suffocating. Frustration bubbled within me; how could a brand be so unforgiving amidst the joyous chaos of Christmas? Though disappointment initially overshadowed my experience, a silver lining emerged in the form of reflection. Amidst the rush of returns and policies, I realized the importance of customer-centric values and flexibility in the e-commerce realm. The bitter taste of a restrictive policy lingered, urging me to seek brands that prioritize customer satisfaction above all else. While my journey with james-lakeland.co.uk ended on a sour note, it illuminated the significance of transparency and empathy in the realm of online shopping. As I bid farewell to stringent return windows, I embark on a new quest for brands that understand the essence of customer delight.
C customer
140 days ago

Excellent quality and good service

I can't help but express my sincere gratitude for the exceptional service provided by james-lakeland.co.uk. The quality of their products and the level of service I received truly exceeded my expectations. I was initially drawn to James Lakeland's website because of their unique and stylish clothing items. After making a purchase, I was pleasantly surprised by the high quality of the garment I received. The attention to detail and craftsmanship was evident, and it quickly became a staple in my wardrobe. What really sets James Lakeland apart, however, is their outstanding customer service. From the moment I placed my order to the day my package arrived, I felt valued as a customer. The team was responsive, courteous, and went above and beyond to ensure that I was completely satisfied with my purchase. I can confidently say that James Lakeland has earned my loyalty as a customer. I highly recommend their products to anyone in search of both quality and exceptional service. Thank you, james-lakeland.co.uk, for a truly wonderful shopping experience.
M Marina
146 days ago


Marina's heartwarming testimonial paints a vivid picture of the exceptional service she received at james-lakeland.co.uk. As I embarked on my journey to find the perfect pieces for my wardrobe, I had the pleasure of meeting Luke at the Fenwick store. His genuine warmth and expertise left a lasting impression on me, making my shopping experience truly enjoyable. Luke's professionalism and kindness went above and beyond, and I knew immediately that I had found a place where customer care was paramount. It was no surprise that I found myself returning to james-lakeland.co.uk for more purchases. The consistent level of top-notch service and the beautiful quality of their offerings have made me a devoted customer. I wholeheartedly recommend james-lakeland.co.uk to anyone in search of not just stylish and sophisticated clothing, but also a shopping experience that is truly a cut above the rest. Thank you, Luke and the entire team, for making me feel valued and appreciated. I can't wait to continue exploring your exquisite collections.
M Marina
146 days ago

Unforgettable Shopping Experience at James Lakeland

My journey with James Lakeland began at Fenwick, where I had the pleasure of meeting Luke. His exceptional kindness and professionalism not only made my initial purchase a breeze but also compelled me to return for more. The service provided by Luke and the entire team at James Lakeland truly sets them apart. Each visit is a delightful experience, filled with top-notch assistance and a wide array of premium products. Thank you, James Lakeland, for making shopping a joy!
150 days ago

Unmatched Quality and Service: A Testimonial for James Lakeland

Having recently purchased three blouses from james-lakeland.co.uk, I was blown away by the quality and service provided. The blouses were all stunning, but I ultimately decided to keep two due to their similarity. The returns process was a breeze, reflecting the company's dedication to customer satisfaction. Not only was the returns process quick and easy, but my refund was processed without any hassle. I can't commend the quality and service enough. It's rare to find a brand that consistently delivers on both fronts. Thank you, James Lakeland, for exceeding my expectations.
150 days ago

Exquisite Blouses for Every Occasion – A Stunning Find!

Let me share my delightful experience shopping at james-lakeland.co.uk. I recently purchased three gorgeous blouses, each more stunning than the last. However, upon closer inspection, I realized that two of them were very similar in style. With a heavy heart, I decided to return the third blouse. The returns process was an absolute breeze – quick and effortless. I was pleasantly surprised by the seamless service provided by James Lakeland. Not only was the quality of the blouses exceptional, but the customer service surpassed my expectations. I must say, finding such exquisite pieces and experiencing such top-notch service has truly made me a loyal customer. My shopping experience was nothing short of fabulous! Thank you, James Lakeland, for offering not just great products, but a wonderful shopping experience overall.
C Claire
151 days ago

Unwavering Support from Sabine at James Lakeland

I recently purchased a coat from James Lakeland as a birthday gift for my mom. However, upon unwrapping the present, we discovered a sizing issue - a size 16 label on the coat, but it was actually a size 8 inside. This mishap was truly disappointing, especially on such a special occasion. I immediately reached out to their customer service, and that's where the story took a positive turn. I had the pleasure of speaking with Sabine, a member of their customer service team. Her unwavering support and genuine concern turned my disappointment into relief. She empathized with the situation and assured me that they would handle the return efficiently, despite the standard 14-day return policy. Sabine's exceptional assistance transformed what could have been a frustrating experience into one that showcased the dedication of James Lakeland's customer support team. Although the sizing mishap was disheartening, Sabine's efforts and the overall responsiveness of the customer service team have left a positive impression. I am hopeful that the return process will be as smooth as Sabine promised. Thank you, Sabine, and the James Lakeland team, for turning a letdown into a display of outstanding customer care.
154 days ago

Happy Ist time customer

A Heartfelt Customer Testimonial for James Lakeland: I recently had the pleasure of discovering james-lakeland.co.uk, and as a first-time customer, I was absolutely delighted with the overall experience. From the moment I placed my order, I was impressed by the swift and efficient service provided. The attention to detail was truly remarkable, as the dress I ordered arrived beautifully wrapped in tissue inside the parcel. This little touch not only showcased the care and consideration put into the packaging but also ensured that the dress was less creased upon arrival. This thoughtful gesture added an extra element of delight to the unboxing experience and left a lasting positive impression. It's the small touches like these that truly set James Lakeland apart and make the overall shopping experience exceptional. I cannot recommend james-lakeland.co.uk enough and am already looking forward to my next purchase. Thank you for exceeding my expectations and for providing such a wonderful shopping experience. Warm regards, This heartfelt testimonial encapsulates my genuine delight and satisfaction with the exceptional service and attention to detail provided by James Lakeland. I hope my experience resonates with other potential customers and encourages them to discover the exceptional offerings at James Lakeland.
154 days ago

Unwrapping Joy: A First-Time Customer’s Delightful Experience at James Lakeland

From the moment I clicked "Order" on james-lakeland.co.uk, I knew I was in for something special. As a first-time customer, I was cautiously optimistic about the experience. To my delight, what followed was nothing short of exceptional. The efficiency of their service was remarkable. The parcel arrived promptly, leaving me pleasantly surprised at how quickly it reached my doorstep. But what truly set James Lakeland apart was the attention to detail. As I unwrapped the package, I was greeted with a sight that immediately brought a smile to my face - my dress lovingly enveloped in tissue paper. This simple gesture not only added a touch of elegance to the unboxing experience but also ensured that the dress arrived in pristine condition, with barely a crease in sight. It was clear that James Lakeland values not only the quality of their products but also the joy that comes with receiving them. As I tried on the dress, I couldn't help but feel grateful for choosing James Lakeland for my purchase. The impeccable service, thoughtful packaging, and high-quality garment have earned them a loyal customer in me. Thank you, James Lakeland, for exceeding my expectations and making me a happy first-time customer.
Z Zeinab Al
158 days ago

Unmatched Quality and Style: My Experience with James Lakeland

I can't help but express my delight with the outfit I purchased from james-lakeland.co.uk. The material is of such high quality that it not only feels great but also exudes durability. It's evident that the brand has spared no expense in ensuring that their products are made to perfection. The design of the outfit is where James Lakeland truly shines. The attention to detail is impeccable, and the overall look is simply stunning. From the stitching to the choice of fabric, every aspect demonstrates a level of craftsmanship that is hard to come by. What I love most about this outfit is how it effortlessly combines comfort with style. It's versatile enough to be dressed up for special occasions or dressed down for a casual day out. The compliments I received while wearing it further solidified my belief that this was a worthwhile investment. Without a doubt, my experience with James Lakeland has been nothing short of exceptional. I would wholeheartedly recommend their products to anyone in search of unmatched quality and style. Thank you, James Lakeland, for exceeding my expectations and providing me with an outfit that brings me so much joy.
165 days ago

Problems with returns.

As a frequent shopper at james-lakeland.co.uk, I wanted to share my experience with their return process. While I've always loved their stylish dresses, I encountered some difficulties when returning two items recently. I found the return process to be a bit cumbersome and would have greatly appreciated if adhesive labels were included on my parcel receipt. However, I must say that the quality of their clothing and the overall shopping experience has always been top-notch. I understand that every company has room for improvement, and I hope that the return process becomes more user-friendly in the future. Nonetheless, I still highly recommend james-lakeland.co.uk for their fashion-forward pieces and excellent customer service. I look forward to shopping with them again and hope to see these improvements soon.


James-Lakeland.co.uk is a reputable online fashion retailer that offers a wide range of stylish and high-quality clothing for women. With a mission to provide unique and sophisticated designs, James Lakeland has gained a loyal customer base over the years. In this review, we will assess various aspects of the website and its offerings to help potential customers make informed purchasing decisions.

Pros and Cons

  • Wide selection of fashionable clothing for women
  • High-quality products with attention to detail
  • User-friendly website with intuitive navigation
  • Responsive and helpful customer service
  • Regular promotions and discounts
  • Positive customer reviews and a strong reputation
  • Limited selection for other demographics (e.g., men or children)
  • Shipping costs can vary based on location

User Experience

James Lakeland's website offers a seamless user experience. The layout is clean and visually appealing, making it easy to browse and locate desired items. The intuitive navigation bar and search functionality allow users to find their desired products quickly. Additionally, product pages provide comprehensive descriptions, size guides, and multiple high-resolution images, ensuring that customers can make informed purchasing decisions.

Pricing and Value for Money

While James Lakeland's products may be slightly higher in price compared to some fast-fashion retailers, the brand offers excellent value for money. The clothing is crafted from high-quality materials and designed with attention to detail, ensuring longevity and durability. Customers can expect to invest in timeless pieces that are versatile and can be worn for various occasions, providing long-term value.

Customer Service

James Lakeland prioritizes customer satisfaction and provides excellent customer service. Their responsive and knowledgeable support team is available to assist with any queries or concerns via email or phone. Customers can expect prompt and helpful responses, contributing to a positive shopping experience.

Product Quality and Selection

James Lakeland is known for its exceptional product quality. Each garment showcases meticulous craftsmanship and attention to detail. From luxurious fabrics to flattering cuts, the brand ensures that customers receive high-quality clothing that is both comfortable and stylish. The selection of clothing includes dresses, tops, skirts, jackets, and accessories, catering to various styles and preferences.

Website Usability

The James Lakeland website is user-friendly, offering a seamless and enjoyable browsing experience. The well-organized categories and filters allow customers to narrow down their search and find products that match their preferences. Furthermore, the website is responsive and compatible with different devices, ensuring a consistent experience for both desktop and mobile users.

Returns and Exchanges

James Lakeland has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. However, it is important to note that the items must be in their original condition with all tags attached.

Promotions and Discounts

James Lakeland regularly offers promotions and discounts to enhance customer affordability. These deals can range from seasonal sales to exclusive discounts for newsletter subscribers. Customers can enjoy significant savings without compromising on quality or style.


James Lakeland has built a strong reputation for providing fashionable and high-quality clothing. With years of industry experience, the brand has established itself as a trusted retailer known for its reliability and commitment to customer satisfaction. Positive customer reviews and testimonials further solidify their reputation, giving potential customers confidence in their purchasing decisions.

Payment Options

James-Lakeland.co.uk offers a variety of secure payment options, ensuring convenience and security for customers. These options include major credit cards, such as Visa, Mastercard, and American Express, as well as PayPal.

Loyalty Programs

At present, James Lakeland does not have a specific loyalty program in place. However, customers can stay updated on promotions, new arrivals, and exclusive offers by subscribing to their newsletter.

Customer Reviews

Customer reviews for James Lakeland are generally positive, highlighting the brand's commitment to quality, style, and customer satisfaction. Customers appreciate the unique designs, impeccable craftsmanship, and the ability to find pieces that stand out from mainstream fashion.

Community Involvement

James Lakeland actively participates in community involvement initiatives, supporting local charities and causes. Their dedication to making a positive impact on society is commendable and aligns with their brand values.

Shipping and Costs

James Lakeland offers shipping to various locations globally. The shipping costs may vary based on the customer's location and order value. It is advised to review the shipping information provided on the website for specific details. In conclusion, James-Lakeland.co.uk is a reputable and trustworthy online fashion retailer, offering a wide range of high-quality and fashionable clothing for women. With a user-friendly website, excellent customer service, and a strong reputation, customers can feel confident in their purchasing decisions. From product quality to website usability, James Lakeland ticks all the boxes for a seamless and enjoyable shopping experience, making it an excellent choice for fashion-forward women.