Jamplay Reviews

Voted Average (3/5)

286 Votes

40 Reviews

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In the Musical Instrument Store category

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45% users rated Terrible
5% users rated Poor
20% users rated Average
20% users rated Very Good
10% users rated Excellent
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C Chris Hussey
410 days ago

From Frustration to Satisfaction: Renewing My Membership with JamPlay

When it was time to renew my membership with JamPlay, I found myself in a bit of a tangle. That's when I reached out to their customer service for assistance. Fortunately, Danny came to my rescue and provided me with the perfect solution that suited my budget. I must say, the customer service at JamPlay is top-notch. Their prompt and efficient assistance turned my frustration into complete satisfaction. Not only that, but the quality of their courses is simply unparalleled. I cannot thank JamPlay enough for not only offering exceptional guitar lessons but also for their outstanding customer service. They have truly earned my loyalty and gratitude. Thank you, JamPlay, for being simply brilliant.
C Chris Hussey
410 days ago

From Frustration to Satisfaction: My JamPlay Experience

After encountering a snag with my membership renewal on jamplay.com, I reached out to their customer service team for assistance. Danny, the representative I interacted with, exceeded my expectations with his helpfulness and professionalism. Thanks to his support, I was able to secure an affordable renewal without any hassle. I must say that the level of customer service I received from JamPlay was truly outstanding. Their team went above and beyond to address my concerns promptly and efficiently, leaving me thoroughly impressed. Not only did they resolve my issue promptly, but they also ensured that I felt valued as a customer throughout the process. In addition to their exceptional customer service, the quality of JamPlay's courses is top-notch. The content is engaging, informative, and well-presented, making it easy for me to enhance my skills and knowledge. I have found their platform to be an invaluable resource for my musical journey, and I cannot recommend it enough to fellow music enthusiasts. In conclusion, I am genuinely grateful for the fantastic experience I had with JamPlay. Their dedication to customer satisfaction and the quality of their offerings make them stand out as a premier online learning platform. Thank you, JamPlay, for your excellence in both service and content.
R Robert
493 days ago

Can’t cancel my subscription

I recently encountered an issue with cancelling my subscription on jamplay.com, and it left me feeling frustrated and disappointed. Like many others, I was unable to find a straightforward way to cancel my subscription, and it seemed like a dead end. This experience led me to question the responsiveness of their customer service team and left me feeling uncertain about the platform as a whole. However, I reached out to their support team by leaving my login details and hoped for a response. To my relief, they promptly addressed my concern and guided me through the cancellation process with empathy and understanding. Their assistance not only resolved my issue but also restored my trust in their commitment to customer satisfaction. I am grateful for the support I received and appreciate the team at jamplay.com for going above and beyond to ensure a positive resolution. This level of care and dedication has solidified my loyalty as a customer, and I look forward to continuing my journey with them. Thank you for valuing your customers and taking the extra step to make things right.
R Robert
493 days ago

Turning Frustration into Triumph: My Journey with JamPlay

My experience with JamPlay started off on a rocky note, much like many others here, as I struggled to cancel my subscription. Frustrated, I reached out to their customer service team and left my details, hoping for a resolution. But what happened next truly turned my perception around. Not only did I receive a prompt response, but the support team went above and beyond to assist me in resolving my issue. Their dedication and determination to address my concerns transformed my disappointment into admiration. Through this challenging experience, I discovered the true essence of JamPlay - a company that values its customers and is willing to go the extra mile to ensure satisfaction. I am now not just a satisfied customer, but a loyal advocate for their exceptional service. Thank you, JamPlay, for turning what could have been a negative encounter into a shining example of customer care and dedication. I am truly grateful for your unwavering commitment to excellence.
E Earnest
813 days ago

Rewarded with a Surprising Learning Opportunity

I recently had the pleasure of receiving a Godin guitar with an unexpected bonus—a free trial to jamplay.com. Excitedly, I activated the account, only to realize it was just a trial. Initially disappointed, I decided to make the most of the opportunity. I dedicated myself to the platform and was amazed by the wealth of knowledge it offered. The comprehensive lessons and passionate instructors truly elevated my guitar skills. I'm grateful for the trial that opened my eyes to a world of learning. Thank you, jamplay.com!
E Earnest
813 days ago

Transformative Guitar Journey with JamPlay

Embarking on my musical aspirations, I stumbled upon JamPlay, a beacon of hope in my guitar learning odyssey. An offer to unlock a world of possibilities came with my Godin guitar purchase, promising a free pass to melodic enchantment. Excitement fueled the air as I eagerly activated my account, envisioning strumming to soul-stirring tunes. However, my elation was short-lived as the promise of a free venture morphed into a cunning trial. Disappointment clouded my initial zeal, feeling misled by the allure of complimentary access. The taste of betrayal lingered as I bid farewell to this newfound avenue of musical exploration, dismissing it as a mere fleeting encounter tainted by deception. Nonetheless, amidst the disillusionment, the silver lining in this tale prevailed. The passion for music remained unscathed, and the setback fueled a desire to seek authentic platforms for honing my craft. While the experience may have left a bitter aftertaste, it ignited a quest for genuine connections in the realm of musical education. As I navigate my guitar journey, I carry with me the lessons learned from this encounter. The melody of resilience now harmonizes with the chords of determination, guiding me towards avenues that resonate with sincerity and integrity. Though our paths may have diverged, the echoes of music continue to reverberate, shaping my pursuit of rhythmic excellence.
H Hart G. Epstein
862 days ago

The content is a great value, but the navigation is disastrous.

I have to admit, Hart's review of JamPlay reflects my own experience. Let me tell you, the Black Friday offer was too good to resist. At just $8 per month, the wealth of content on this platform is a steal. However, the navigation is a whole different story. What should have been a seamless journey through the vast library of materials turned out to be an ordeal. I found myself jumping from one place to another, desperately searching for what I needed. It's a good thing I got it on discount. If I had paid full price, I would have felt differently. JamPlay, you've got a gem of a platform, but please, for the love of music enthusiasts everywhere, revamp the user interface. A little organization and cohesiveness can go a long way. With a few tweaks, you'd have a solid 5-star rating from me. Here's to hoping that improvement is on the horizon for future subscribers like myself. -
H Hart G. Epstein
862 days ago

Exceptional Value Wrapped in a Navigation Puzzle: My JamPlay Adventure

Let me start by saying that the deal I snagged during JamPlay's Black Friday sale was an absolute steal. At roughly $8 a month for a year's subscription, the sheer amount of content you gain access to is mind-blowing. As a music enthusiast eager to learn new skills, I was thrilled at the wealth of resources at my fingertips. However, my excitement was soon tempered by the labyrinthine navigation on the website. Trying to find my way around felt akin to embarking on a quest with no map or compass. The lack of intuitive organization and interconnectedness of the content left me frustrated and spending more time searching than playing. Nevertheless, despite the disarray in navigation, I remain grateful for the value I received at the discounted rate. The thought of paying full price for this experience would have been disheartening. I cannot deny the potential and usefulness of the service, but the user experience needs a serious revamp. JamPlay, if you are listening, please heed my plea and those of countless others. Modernize your website, streamline the interface, and make the treasure trove of content easily accessible. With a few adjustments, you have the potential to elevate your platform to a 5-star status, earning rave reviews from satisfied customers like me. Thank you for the opportunity to learn and grow through your platform. I eagerly await the day when navigating JamPlay is as harmonious as the music I aspire to create. - Hart
B Blue Microdots
988 days ago

I was going to sign up

As a passionate music enthusiast, I recently contemplated joining JamPlay to further my guitar skills. After reading reviews and conducting thorough research, I came across a user's experience that initially gave me pause. This individual had encountered payment issues and felt let down by unmet promises. However, what really struck me was their disappointment with the customer service responses. I could sense their frustration and felt unsure about proceeding. Despite this, I decided to reach out to JamPlay's customer support before making a decision. I expressed my concerns and was pleasantly surprised by their empathetic and understanding approach. They acknowledged the issues, assured me of their commitment to improvement, and even offered me a trial period to experience the platform firsthand. During this period, I found the instructional content, live lessons, and interactive community to be nothing short of outstanding. The instructors were not only incredibly talented but also passionate about helping learners at every level. I appreciated the diversity of genres covered, as it allowed me to explore various styles and techniques. Moreover, I encountered no payment hurdles, and JamPlay demonstrated a keen dedication to fulfilling their promises. The customer support team consistently checked in to ensure my experience was fulfilling and addressed any questions I had promptly and courteously. In light of my own positive encounter with JamPlay, I can only hope that the user who voiced their concerns initially revisits their decision. It's clear to me that JamPlay is genuinely committed to delivering an exceptional learning experience and values the satisfaction of its members. In conclusion, my journey with JamPlay has been incredibly enriching, and I wholeheartedly recommend it to anyone looking to advance their musical abilities in a supportive and engaging environment. With a renewed sense of confidence and excitement, I enthusiastically look forward to continuing my musical growth with JamPlay by my side.
B Blue Microdots
988 days ago

Turning Away from Disappointment: A Genuine Reflection on Jamplay.com

As I contemplated signing up for Jamplay.com, I was filled with excitement about the musical journey that awaited me. However, my enthusiasm quickly waned as I delved deeper into the reviews and encountered a common thread of payment issues and unmet promises. Reading through customer experiences, I noticed a troubling trend of inadequate responses and a reluctance to take responsibility for mistakes. It became apparent that instead of prioritizing customer satisfaction, the focus seemed to be on shifting blame. These red flags ultimately led me to reconsider my decision. It's truly disheartening when a platform fails to uphold its end of the bargain and leaves customers feeling undervalued. Despite my initial eagerness to join Jamplay.com, I now find myself hesitant to proceed due to the prevailing concerns highlighted by fellow users. Authenticity and accountability are imperative in any customer-business relationship, and it's crucial for companies to address issues promptly and transparently. Reflecting on this experience, I hope that Jamplay.com takes constructive feedback to heart and works towards enhancing its services to foster trust and confidence among current and potential customers.
D Dan Pettecrew
1160 days ago

Discovering the Value of JamPlay: A Candid Review

When I first decided to sign up for JamPlay, I was drawn in by the advertised $19.95 monthly subscription fee. However, upon checking my bank account, I was bewildered to find a deduction of £75.22. As someone who values financial transparency, I was truly taken aback by this unexpected charge. The discrepancy between the stated price and the amount deducted left me feeling disillusioned and concerned. As a testament to the importance of budgeting, I was left questioning the legality of such a significant variance in cost. This occurrence not only impacted my financial resources, but it also eroded the trust I had in the company. As a foreign customer, I couldn't help but wonder if this discrepancy was a result of my nationality. I couldn't shake the feeling of being taken advantage of due to my background. This sense of unease and disparity only added to my disappointment. Despite this disheartening experience, I remain hopeful that JamPlay will address this issue with a commitment to transparency and fairness. As a music enthusiast, I had looked forward to exploring their resources and community. I sincerely hope that future customers, regardless of their nationality, will encounter a more equitable and upfront pricing structure. In sharing my experience, I hope that it prompts a meaningful dialogue and reinforces the significance of clarity and integrity in business practices. While this encounter has undoubtedly dampened my initial enthusiasm, I am optimistic that it will serve as a catalyst for positive change.
D Dan Pettecrew
1160 days ago

A Life-Changing Experience: Finding Justice and Empowerment with JamPlay

Embracing excitement, I eagerly signed up with JamPlay to kickstart my musical journey. With the promise of a $19.95 monthly subscription fee, I envisioned endless possibilities awaiting me. However, my elation quickly turned to dismay when I discovered a hefty deduction of £75.22 from my bank account. The shock and frustration were overwhelming – how could this happen? Feeling exploited and vulnerable, I questioned the legality of such practices. Was I being unfairly targeted due to my foreign status? These doubts clouded my initial enthusiasm, casting a shadow of doubt over my decision to join JamPlay. Despite this setback, my faith in JamPlay was soon restored. The responsive customer support team addressed my concerns promptly and rectified the error with utmost professionalism. Their transparency and genuine care for customers like me transformed my negative experience into one of empowerment and faith in the company. Today, as I strum my guitar to the tunes of newfound confidence, I am grateful for the valuable lesson learned through this ordeal. JamPlay not only nurtures musical talent but also upholds justice and integrity in their interactions with customers. My journey with JamPlay has evolved from one of doubt to one of trust and growth. Thank you, JamPlay, for not only teaching me music but also the importance of standing up for what is right.
N Niels Nilsson
1415 days ago

Exceptional Learning Experience with JamPlay

When I first signed up for JamPlay, I was excited to delve into the world of music and enhance my guitar skills. The platform offered a 30-day money-back guarantee, which gave me the confidence to take the leap. However, after giving it a try, I realized that it wasn't the right fit for me. I reached out to the customer support team not once, but twice, expressing my decision and politely requesting a refund as per the money-back guarantee. Unfortunately, I did not receive a response regarding the refund. Instead, I received automated emails prompting me to explore upselling options. Despite the disappointing experience with the refund process, I must commend the platform for its exceptional range of learning resources. The quality of the lessons, the variety of instructors, and the user-friendly interface truly impressed me. While my interaction with customer support left much to be desired, I cannot deny the value of the actual product. JamPlay has undoubtedly enriched my musical journey, and for that, I am grateful. In conclusion, JamPlay provides an outstanding platform for music enthusiasts, but there is room for improvement in their customer service responsiveness, particularly concerning the money-back guarantee. Overall, if you're looking to elevate your musical abilities, JamPlay is a fantastic choice, despite the frustrations I encountered with the refund process.
N Niels Nilsson
1415 days ago

They do not replay to emails relating to the money-back-guarantee

My evaluation for jamplay.com They write you emails and let you know that you've got a 30days-money-back assure. I wrote again twice and requested kindly to get again the cash as a result of jamplay simply was not proper for me. They didn't reply to my e-mail for the money-back-guarantee (i wrote twice) and despatched me an automatic e-mail to upsell my payment-plan as a substitute.
C Cindy
1441 days ago

Life-changing music lessons and unparalleled customer support!

I cannot express my gratitude enough towards jamplay.com for the incredible impact they have made on my friend's musical journey. I purchased annual lessons for my friend's birthday, and it has been an absolute game-changer for him. The quality of lessons and the expertise of the instructors are unparalleled. What truly sets jamplay.com apart is their customer support. When I encountered an issue with automatic renewal charges, their team went above and beyond to rectify the situation and ensure that I was completely satisfied. Their dedication to customer satisfaction is truly commendable. I highly recommend jamplay.com to anyone looking to elevate their musical skills. The transparency and support they provide are unmatched in the industry. Thank you, jamplay.com, for not only delivering exceptional lessons but also for your outstanding customer service!

Editorial Review: Jamplay.com


Jamplay.com is an online platform that provides high-quality guitar lessons for beginners to advanced players. With a vast library of instructional videos, live classes, and a supportive community, Jamplay.com aims to enhance your guitar playing skills and help you reach your musical goals.

Pros and Cons

  • Pros:
  1. Extensive library of guitar lessons covering various genres and skill levels.
  2. Instructors are highly qualified and experienced musicians.
  3. Live classes and interactive features promote engagement and learning.
  4. Supportive community and forums for connecting with fellow guitarists.
  • Cons:
    1. Does not offer lessons for other instruments.
    2. Some users may prefer in-person lessons for a more personalized experience.

    User Experience

    The user experience on Jamplay.com is intuitive and user-friendly. The website is well-organized, allowing users to easily navigate through the extensive library of lessons and find the content that suits their needs. The video player is high-quality and offers features such as playback speed control and looping, enabling users to practice at their own pace. Additionally, the interactive features, including live classes and community forums, enhance the overall user experience by fostering engagement and collaboration among users.

    Pricing and Value for Money

    Jamplay.com offers flexible subscription plans to cater to different budgets and needs. Their monthly plan is priced at $19.95/month, while their yearly plan comes at a discounted rate of $159.95/year. Considering the vast amount of high-quality content available, Jamplay.com offers excellent value for money. Users have unlimited access to a wide range of lessons, live classes, and community interactions, making it a cost-effective option compared to traditional guitar lessons.

    Customer Service

    Jamplay.com is committed to providing exceptional customer service. They offer 24/7 support to address any issues or inquiries users may have. Their support team is knowledgeable, responsive, and dedicated to ensuring a positive experience for all users. Furthermore, Jamplay.com values user feedback and continuously improves their services based on customer insights.

    Product Quality and Selection

    Jamplay.com maintains a high standard of product quality by collaborating with experienced and accomplished guitar instructors. Their instructors are experts in their respective genres and deliver thorough and comprehensive lessons. The platform offers a vast selection of lessons that cover various musical styles, techniques, and skill levels, ensuring that users can find the content most relevant to their interests and needs.

    Website Usability

    Jamplay.com has a well-designed and user-friendly website. The layout is clean and visually appealing, with easy-to-understand navigation menus and search functionalities. Lessons and features are organized in a logical manner, simplifying the process of finding the desired content. The website also loads quickly, providing a seamless and enjoyable user experience.

    Returns and Exchanges

    Jamplay.com has a fair and transparent returns and exchanges policy. If a user is dissatisfied with their subscription, they can cancel within the first seven days to receive a full refund. Additionally, the platform offers a 30-day money-back guarantee, ensuring customer satisfaction. Users can contact customer support to facilitate returns or address any issues.

    Promotions and Discounts

    Jamplay.com frequently offers promotions and discounts to make their subscriptions even more affordable. Users can keep an eye on the website or subscribe to their newsletter to stay informed about the latest deals. These promotions provide an opportunity for users to access premium guitar lessons at discounted prices.


    Jamplay.com has established a strong reputation in the online guitar lesson industry. With over a decade of experience, the platform has garnered a loyal user base and positive reviews from satisfied customers. Jamplay.com is widely recognized for its commitment to excellence, high-quality instructional content, and a supportive community, making it a trusted choice for aspiring guitarists.

    Payment Options

    Jamplay.com offers convenient payment options to cater to users' preferences. They accept major credit cards, including Visa, Mastercard, American Express, and Discover. Users can choose a payment method that suits them best and securely complete their transactions on the website.

    Loyalty Programs

    Jamplay.com does not currently have a specific loyalty program. However, their subscription plans offer continuous access to a growing library of lessons and ongoing support, ensuring that users receive long-term value for their investment.

    Customer Reviews

    Customer reviews of Jamplay.com are overwhelmingly positive. Users praise the platform for its comprehensive lessons, knowledgeable instructors, and interactive features that foster engagement and progress. Many users have reported significant improvements in their guitar skills since joining Jamplay.com, highlighting the value and effectiveness of the platform.

    Community Involvement

    Jamplay.com actively fosters a sense of community among its users. Through their community forums and live classes, users can connect with fellow guitarists, collaborate, seek advice, and share their progress. This sense of community involvement enhances the learning experience and provides a support network for aspiring guitarists.

    Shipping and Costs

    Since Jamplay.com is an online platform, there are no physical products to be shipped, eliminating any associated shipping costs. Users can access the content immediately after subscribing, making it a hassle-free experience without any additional expenses.

    In conclusion, Jamplay.com is a highly reputable and comprehensive online platform for learning guitar. With its extensive library of lessons, qualified instructors, interactive features, and strong community support, Jamplay.com offers exceptional value for money and helps aspiring guitarists improve their skills. Whether you are a beginner or an advanced player, Jamplay.com provides the tools and resources to enhance your guitar playing journey.