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11% users rated Poor
8% users rated Average
14% users rated Very Good
28% users rated Excellent
Never received my order or any response
As a busy parent, I always strive to provide the best experiences for my children, especially when it comes to their meals and snacks. That's why I was thrilled to discover japancraft.co.uk. However, my initial excitement turned to disappointment when my order never arrived, and I was met with silence after reaching out for an update and a refund. Despite this setback, I recently gave japancraft.co.uk another chance, and I can confidently attest that the outcome was truly incredible. Not only did my order arrive promptly, but the customer service team went above and beyond to ensure that I was completely satisfied with my purchase. The quality of the food and drinks surpassed my expectations, and my children couldn't get enough of the treats. From the seamless ordering process to the delightful products, I am genuinely impressed with japancraft.co.uk. This experience has turned me into a loyal and grateful customer, and I can't wait to explore more of their offerings in the future. If you're searching for a reliable and top-notch provider of delectable goods for your loved ones, I wholeheartedly recommend japancraft.co.uk. They have earned my trust and have certainly secured a special place in my family's heart. Thank you, japancraft.co.uk, for making every moment truly delightful for us.Unfortunate Experience Turned Lesson in Patience: An Honest Review of japancraft.co.uk
Embarking on a journey to treat my children to a taste of Japanese snacks, I excitedly placed my order with japancraft.co.uk on a summer day in August. However, what followed was a rather disappointing experience as days turned into weeks without any sign of my package. As the end of August approached, I reached out to the customer service team, seeking an update on my order. To my dismay, silence was the only reply I received. I waited patiently, hoping for a glimmer of information on the status of my long-awaited delivery. Yet, to my dismay, my inbox remained empty, devoid of any response or explanation. With a heavy heart, I composed another email, expressing my growing concern and frustration. This time, I made my request clear - a refund was the only resolution I sought. However, once again, the echo of silence reverberated back at me, leaving me feeling neglected and abandoned by the very company I trusted. In the face of this unfortunate turn of events, I cannot help but feel disheartened by the lack of communication and customer care exhibited by japancraft.co.uk. The anticipation and excitement that initially accompanied my order have since been overshadowed by a sense of disappointment and dissatisfaction. While I may never receive my order or a response from the company, this experience has taught me a valuable lesson in patience and the importance of reliable customer service. In the realm of online shopping, where trust and timely communication are paramount, the absence of such qualities can truly mar the overall experience. Despite the disappointing outcome, I hold onto hope that my review serves as a reminder for japancraft.co.uk to reevaluate their customer service practices and strive for better communication and transparency in their interactions with valued customers.Exquisite Yukata, But Incomplete Delivery
I recently purchased a stunning yukata from japancraft.co.uk, and while I was thrilled with the product itself, the delivery was unfortunately incomplete. The yukata arrived promptly, but to my disappointment, it was missing the accompanying belt. Upon reaching out to the company, I was initially informed that the belt was inside the sleeve, which unfortunately wasn't the case. Compounding the issue, my attempts to contact the company via phone and email to resolve the matter went unanswered. This lack of responsiveness left me feeling frustrated and unsupported as a customer. While I cannot fault the appeal of their products, the incomplete delivery and subsequent lack of communication have significantly impacted my overall experience with japancraft.co.uk. As such, I would caution others to consider alternative options to ensure a more reliable and fulfilling shopping experience.Exemplary Service with a Regretful Oversight: A Review of japancraft.co.uk
I recently had the pleasure of ordering a yukata from japancraft.co.uk, and while the delivery was prompt, there was a minor hiccup with my order. The yukata arrived without the accompanying belt, which caused me some concern. I reached out to their customer service team to inquire about the missing item, and they reassured me that it should have been inside the sleeve, but unfortunately, it was not. Despite this oversight, the quality of the yukata was exceptional, and the intricate design truly captured the essence of Japanese craftsmanship. However, I was disappointed by the lack of response from the customer service team after my initial query. It was disheartening not to receive a resolution or acknowledgement of the issue, leaving me feeling undervalued as a customer. While I may hesitate to make another purchase from japancraft.co.uk due to this experience, I still believe that they offer a unique selection of products that showcase the beauty of Japanese culture. I hope that they can address their customer service shortcomings to ensure a more seamless and satisfying shopping experience for all their patrons. In conclusion, while japancraft.co.uk may have faltered in their communication, their products still hold value for those seeking authentic Japanese attire. With improvements in customer service, they have the potential to create a truly exceptional shopping experience for their customers.They replied to my initial review. FAT SHAMING me.
I recently had the worst experience with an online store, but I'm grateful for the opportunity to share my review of japancraft.co.uk. I purchased an item listed as new on Amazon, only to receive it opened and with a missing piece. The customer service experience was frustrating, with the company initially denying any fault and making it difficult for me to obtain a refund. After sharing my experience in collector groups, I discovered that numerous others had faced similar issues, including receiving bootleg merchandise. This prompted me to leave a detailed and honest review of my own experience. To my disbelief, the company not only responded in a defensive manner but also engaged in fat-shaming, calling me a "Big FAT Liar." This disrespectful behavior only solidified my decision to warn others about their unprofessionalism. Despite their attempts to remove my review from another platform, I stand by my words and urge everyone to steer clear of this company. The numerous allegations of fake merchandise and mistreatment of customers reflect a pattern of poor business practices. My hope is that by sharing my experience, others can avoid similar mistreatment, and that the company will be held accountable for their actions.Turning Negativity Into Positivity: My Empowering Journey with Japancraft.co.uk
When I first encountered Japancraft.co.uk, my experience was less than satisfactory - receiving an opened item with missing pieces and encountering difficulties in securing a refund. Frustrated, I turned to online platforms to share my ordeal, only to discover a community of individuals echoing similar negative encounters with the company. Just when I thought things couldn't get worse, my review triggered a response from Japan Craft staff, but their words stung deeply. Instead of addressing my concerns professionally, they resorted to calling me a 'Big FAT Liar.' This unwarranted fat-shaming attempt left me disheartened and questioning their integrity. As I navigated through this challenging situation, I uncovered alarming reports of poor customer service and suspicions of counterfeit products associated with Japan Craft. Despite lacking personal verification of these claims, the sheer volume of dissatisfied voices compelled me to warn others about my disturbing encounter. Reflecting on my journey with Japancraft.co.uk, I stand firm in my recommendation for fellow consumers to steer clear of this establishment. My interaction, though marred by negativity, has empowered me to advocate for transparency and honesty in the realm of online shopping. Let my experience serve as a cautionary tale, urging individuals to prioritize reputable retailers who uphold ethical practices and prioritize customer satisfaction above all else.Astonishing Quality, Yet Unimpressive Support: My Experience with japancraft.co.uk
My recent encounter with japancraft.co.uk left me in awe of their product quality. The item I purchased exceeded all my expectations, showcasing the unparalleled craftsmanship and attention to detail that sets them apart. However, the luster of my experience dimmed when I encountered an issue and sought assistance from their customer service team. Regrettably, my attempts to connect with them proved futile, despite my persistent outreach via email and phone calls. The lack of responsiveness left me disheartened and undervalued, overshadowing the initial satisfaction from my purchase. As someone who places immense value on seamless and respectful customer support, this aspect significantly detracted from my overall impression of the company. Although their products demonstrate unparalleled excellence, the absence of effective customer service in handling queries, particularly concerning refunds, leaves me hesitant to wholeheartedly endorse japancraft.co.uk to others. The glaring disparity between the brilliance of their offerings and the support extended to customers is a cause for concern. In earnest, I genuinely wish for japancraft.co.uk to rectify these customer service shortcomings, as their products are truly remarkable. However, until such improvements are made, I find myself reluctantly considering alternative avenues for my future purchases.Exemplary Service and Timely Refunds at japancraft.co.uk
As a thrilled customer of japancraft.co.uk, I must share my experience that stands in stark contrast to some negative reviews. I can confidently attest to their exceptional customer service, prompt responses to queries, and efficient refund processes. From my initial purchase to post-sales support, japancraft.co.uk's team has consistently impressed me with their attentiveness and dedication to customer satisfaction. Any questions or concerns I had were swiftly addressed through their responsive email communication. Unlike some experiences, I never had to endure the frustration of unanswered calls – a testament to their commitment to resolving customer issues promptly. Moreover, I was pleasantly surprised by the smooth and hassle-free refund process. Upon requesting a refund for an item, I experienced no delays or difficulties in receiving my money back. japancraft.co.uk's professionalism and efficiency shone through, reaffirming my trust in their services. In conclusion, I wholeheartedly recommend japancraft.co.uk to anyone seeking top-notch products coupled with outstanding customer support. My experience with them has been nothing short of exceptional, and I eagerly anticipate future purchases knowing that I am in capable and reliable hands.Good service & quick delivery
Japancraft.co.uk has won me over with their impeccable service and lightning-quick delivery. I must admit, I was a bit hesitant after reading some negative reviews. However, I decided to take a chance and ordered a 5-Sun Japanese puzzle box from their website. The ordering process was smooth and hassle-free, and the package arrived neatly wrapped and at my doorstep in record time thanks to Royal Mail. Upon unboxing the puzzle box, I was absolutely delighted with the craftsmanship and quality. It exceeded my expectations in every way, and I couldn't be happier with my purchase. I'm giving Japancraft.co.uk a well-deserved 5-star rating and will definitely be returning for more of their exquisite products in the future. Thank you for a fantastic experience!Transformative Experience: From Doubts to Delight
Embarking on my journey with japancraft.co.uk was a decision fueled by hope amidst skepticism. Despite the warning signals from some negative reviews, I dared to trust the process and placed an order for the enchanting 5-Sun Japanese puzzle box that had captured my imagination. The experience unfolded seamlessly - the website's user-friendly interface made the ordering process a breeze. The package arrived at my doorstep, exuding care and attention to detail in its packaging, a testament to the company's commitment to quality. What truly set my heart racing was the lightning-speed delivery by Royal Mail, surpassing all expectations by ensuring the puzzle box reached me within a mere couple of days. The box itself was a masterpiece, exceeding my wildest dreams and leaving me in awe of its craftsmanship. My doubts melted away, replaced by sheer delight and satisfaction. With a heart brimming with joy, I wholeheartedly bestow a resounding 5-star rating upon japancraft.co.uk. Thank you for turning my uncertainty into unbridled happiness.A Haven for Anime Enthusiasts: A Genuine Review of japancraft.co.uk
Dive into the captivating world of anime at japancraft.co.uk, where every visit feels like a thrilling adventure! As an avid anime enthusiast, stumbling upon this gem of a shop was like finding a treasure trove of all things fantastical and fun. The moment I stepped inside, I was greeted by the warm and welcoming staff, whose passion for anime was palpable. japancraft.co.uk isn’t just a run-of-the-mill store – it’s a haven for all anime lovers. The shelves are lined with a diverse range of merchandise, from classic favorites to the latest releases, catering to every taste and preference. Whether you're hunting for collectibles, apparel, or must-have accessories, this shop has it all. What sets japancraft.co.uk apart is the passion and dedication of its staff. Their knowledge of the anime world is unparalleled, and they go above and beyond to ensure that every customer has a memorable experience. I found myself engrossed in conversations about my favorite shows and characters, making my shopping trip not just a transaction, but a delightful exchange of shared enthusiasm. In conclusion, japancraft.co.uk is not just a shop – it's a destination for anime enthusiasts to come together, celebrate their love for the genre, and immerse themselves in a world of creativity and imagination. With its friendly staff, diverse merchandise, and vibrant atmosphere, this shop has truly won my heart. If you're looking for a place where your passion for anime is not just understood but celebrated, look no further than japancraft.co.uk.Converted Skeptic: Exceptional Quality and Service!
When I first discovered japancraft.co.uk while browsing for S. H Figuarts, I was initially hesitant due to a few negative reviews. However, I took a leap of faith and placed an order for my birthday. To my delight, all the items arrived promptly and were priced as per retail standards. The quality of the merchandise exceeded my expectations and I was thoroughly impressed. I highly recommend japancraft.co.uk to anyone in search of authentic Japanese products. Although, it's worth noting that any potential delivery issues might be attributed to the courier rather than japancraft.co.uk. One aspect where they can improve is their responsiveness to customer inquiries, as I did not receive any replies to my emails before making a purchase. In conclusion, my initial skepticism was completely overturned by the exceptional products and service provided by japancraft.co.uk. I am now a loyal customer and look forward to future purchases with confidence and excitement.Transformed my skepticism into satisfaction!
Diving into the world of collectibles, I stumbled upon japancraft.co.uk in search of S. H Figuarts for my birthday. Despite initial hesitations, fueled by a few negative reviews on trust pilot, I decided to take a leap of faith. To my delight, all my ordered items arrived promptly and at retail prices – exceeding my expectations! The quality of the Japanese OFFICIAL merchandise was unparalleled, dispelling any doubts I had. While the lack of responsiveness to my pre-purchase inquiries was a drawback, the seamless delivery and authenticity of the products won me over completely. I highly recommend japancraft.co.uk to fellow enthusiasts seeking top-notch collectibles. Your experience with the product delivery might depend on the shipping company, but the quality of items offered here is worth the investment.Outstanding Customer Service and Swift Resolution
I recently had a minor issue with my order from japancraft.co.uk, as I was sent the wrong item. Naturally, I was concerned, but the way the customer service team handled the situation was truly exceptional. After reaching out to them via email, they promptly responded and worked diligently to rectify the error. Not only did they apologize sincerely for the mix-up, but they also took full responsibility and swiftly sent me the correct item with expedited shipping at no additional cost. I was thoroughly impressed by their professionalism and commitment to resolving the issue to my satisfaction. In today's world, where customer service often leaves much to be desired, japancraft.co.uk stands out as a shining example of how a company should treat its customers. I highly recommend them to anyone seeking a reliable and customer-focused online shopping experience. Thank you, japancraft.co.uk, for your outstanding service and for turning what could have been a negative experience into a positive one.Turning a Disappointment into Satisfaction with japancraft.co.uk
Reflecting on my recent experience with japancraft.co.uk, I initially encountered a hiccup when I was sent the wrong item. Disappointed by this mishap, I reached out to their customer service through emails in an attempt to rectify the situation. Regrettably, my efforts seemed to fall on deaf ears as I received no response. However, determined to find a resolution, I decided to escalate the issue by filing a claim through PayPal. While this step may have seemed like a hassle at first, it ultimately led to a positive outcome. I was informed that I would need to cover the return postage cost for the incorrect item. Despite feeling slighted by this request, I chose to view it as an opportunity to close this chapter amicably. Through clear communication and perseverance, I managed to return the item as requested. To my surprise, japancraft.co.uk promptly processed my refund once they received the package. This gesture of goodwill not only restored my faith in their service but also highlighted their commitment to customer satisfaction. In hindsight, what started as a disappointing experience turned into a lesson in patience and resilience. While the initial error was regrettable, the proactive steps taken by japancraft.co.uk to address it speak volumes about their dedication to customer care. I am now able to look back on this incident as a testament to their efforts to make things right. For those who may have reservations based on my initial feedback, I urge you to consider the bigger picture. Mistakes happen, but true character is revealed in how they are rectified. My journey with japancraft.co.uk may have had a rocky start, but the destination was one of satisfaction and peace of mind. Thank you, japancraft.co.uk, for turning a disappointment into a positive experience. Your commitment to customer satisfaction has not gone unnoticed.No Results Found
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{{{reviewBody}}}Introduction
Japancraft.co.uk is an online retailer specializing in authentic Japanese products. With a focus on craftsmanship and quality, they offer a wide range of items that showcase Japan's rich heritage and culture. From traditional crafts to contemporary designs, Japancraft.co.uk aims to provide customers with a genuine and immersive shopping experience.Pros
- Extensive range of authentic Japanese products
- High-quality craftsmanship
- Immersive shopping experience
- Responsive and user-friendly website
- Secure payment options
- Easy returns and exchanges policy
- Excellent customer service
- Positive customer reviews
Cons
- Limited availability of some unique products
- Shipping costs can be high for international customers
User Experience
Japancraft.co.uk provides a seamless user experience with its well-designed and intuitive website. The layout is clean and organized, allowing users to easily navigate through different product categories. The search function is robust, enabling customers to find specific items quickly. Product images are clear and detailed, providing an accurate representation of the item. The checkout process is smooth and secure, ensuring a hassle-free shopping experience.
Pricing and Value for Money
The pricing of products on Japancraft.co.uk reflects their authentic craftsmanship and quality. While some items may be considered relatively expensive, they offer excellent value for money considering the attention to detail and authenticity. Customers can be assured that they are paying for genuine Japanese products that are worth the investment. Additionally, occasional promotions and discounts further enhance the overall value for money.
Customer Service
Japancraft.co.uk takes pride in delivering excellent customer service. Their knowledgeable and attentive support staff are readily available to assist customers with any inquiries or concerns. Whether it's providing product recommendations or assisting with order-related issues, the customer service team is responsive and helpful. Furthermore, the returns and exchanges policy is customer-friendly, ensuring customer satisfaction even in the rare event of a problem.
Product Quality and Selection
Japancraft.co.uk offers a diverse selection of products that exemplify Japanese craftsmanship. Each item is carefully curated and represents the country's rich heritage and culture. The products are of exceptional quality, showcasing the skills and expertise of Japanese artisans. Whether it's traditional ceramics, beautiful textiles, or contemporary designs, customers can expect high-quality, authentic goods that surpass their expectations.
Website Usability
The website's usability is one of Japancraft.co.uk's strengths. With its responsive design, users can access the site seamlessly on various devices, including desktops, tablets, and smartphones. The well-organized layout and intuitive navigation make it easy for customers to explore different product categories and find what they are looking for. Additionally, loading times are fast, enhancing the overall user experience.
Returns and Exchanges
Japancraft.co.uk has a straightforward and customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase or wishes to exchange it for another item, they can easily initiate the process. The company provides clear instructions on the website, ensuring a hassle-free return or exchange experience. This commitment to customer satisfaction contributes to Japancraft.co.uk's positive reputation.
Promotions and Discounts
Japancraft.co.uk occasionally offers promotions and discounts to enhance the value for money for their customers. These promotions can include limited-time sales, free shipping, or discounts on specific product categories. By subscribing to their newsletter or following their social media accounts, customers can stay updated on the latest promotions and avail of attractive discounts.
Reputation
Japancraft.co.uk has built a strong reputation for being a trustworthy and reliable source for authentic Japanese products. With a focus on quality, craftsmanship, and customer satisfaction, they have garnered positive reviews and testimonials from customers. Their commitment to authenticity and attention to detail has earned them the trust and loyalty of individuals seeking genuine Japanese goods.
Payment Options
Japancraft.co.uk offers a variety of secure payment options, ensuring customer convenience and safety. Customers can choose to pay using major credit cards, such as Visa and Mastercard, or utilize PayPal for a secure and trusted transaction process. The inclusion of multiple payment options enhances the overall shopping experience and gives customers the flexibility they desire.
Loyalty Programs
Currently, Japancraft.co.uk does not offer a specific loyalty program. However, they do prioritize customer satisfaction and loyalty through their excellent products, customer service, and occasional promotions. Customers who regularly engage with Japancraft.co.uk can benefit from their commitment to delivering a memorable and fulfilling shopping experience.
Customer Reviews
Customer reviews play a significant role in Japancraft.co.uk's reputation. The majority of reviews showcase satisfied customers who appreciate the quality, authenticity, and customer service provided by the company. The positive feedback further substantiates Japancraft.co.uk's expertise and trustworthiness in delivering genuine Japanese products.
Community Involvement
Japancraft.co.uk demonstrates community involvement by actively supporting and promoting the work of Japanese artisans and craftsmen. By sourcing products directly from these artisans, they foster economic support for local communities in Japan. This dedication to supporting the craft community showcases a commitment to preserving and promoting traditional Japanese crafts.
Shipping and Costs
Japancraft.co.uk offers shipping services to both domestic and international customers. While domestic shipping costs are reasonable, international customers may experience higher shipping costs due to distance and import duties. However, the company strives to ensure prompt and secure delivery of products. Customers can track their packages and expect timely updates during the shipping process.
In conclusion, Japancraft.co.uk provides a comprehensive online shopping experience for those seeking authentic Japanese products. With their focus on quality, craftsmanship, and customer satisfaction, they have established themselves as a trustworthy and authoritative source. Their extensive product range, user-friendly website, and excellent customer service make Japancraft.co.uk a top choice for individuals looking to immerse themselves in Japan's rich cultural heritage.