Users Voice for Jared

75% users rated Terrible
7% users rated Poor
0% users rated Average
0% users rated Very Good
18% users rated Excellent
Pie Chart Review Representation for Jared
Jared Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Aug 2019

Last updated by on 10 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Sep 2022 5 4.8 1 4.2 2.4 5
Oct 2022 3 4.8 1 4.7 2.6 5
Nov 2022 3 4.9 1 5 4 5
Dec 2022 5 5 5 5 5 5
Mar 2023 2 4.8 1.5 5 2.6 5
Line Chart for Rating of peer stores

jared.com

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Detailed Jared Review by

Introduction:

Jared.com is a popular online jewelry store that offers a wide range of fine jewelry for both men and women. Launched in 1993, Jared has grown to become one of the most trusted names in the jewelry industry, owing to its excellent customer service, quality products, and competitive pricing.

Pros and Cons:

Pros: Jared.com offers a vast selection of jewelry at affordable prices. Customers can find everything from engagement rings to fashion jewelry. The site is user-friendly and offers fast shipping and hassle-free returns. Cons: Although Jared offers competitive prices, some items may still be expensive. Plus, the site does not have a live chat option, making it challenging to get instant customer service support.

User Experience:

Jared.com's website is user-friendly and easy to navigate. Customers can filter their searches by product type, metal, stone type, and price range. The site's product pages are well-designed, featuring high-quality images and detailed descriptions.

Pricing and Value for Money:

Jared offers competitive prices on its jewelry collection, making it an excellent value for money. Furthermore, the company offers regular promotions and discounts on its products, making it even more affordable.

Alternatives:

Some popular alternatives to Jared.com include Blue Nile, James Allen, and Kay Jewelers. While each site has its unique features, Jared stands out for its excellent customer service, broad product selection, and competitive pricing.

Customer Service:

Jared's customer service is exceptional, with knowledgeable and friendly representatives available to assist customers during business hours. The company also offers email and phone support and has an extensive FAQ section to answer any commonly asked questions.

Product Quality and Selection:

Jared offers a vast selection of high-quality jewelry, including diamonds, gemstones, pearls, and gold. Additionally, each piece of jewelry sold on the website comes with a certificate of authenticity, giving customers peace of mind when making a purchase.

Website Usability:

The Jared website is easy to use and navigate, with an attractive layout and fast-loading pages. Customers can filter their searches, compare products, and read reviews, making it easy to find the perfect piece of jewelry.

Returns and Exchanges:

Jared offers hassle-free returns and exchanges within 30 days of purchase, as long as the item is in its original condition and accompanied by the original receipt. Customers can return items via mail or in-store.

Promotions and Discounts:

Jared offers regular promotions and discounts on its products, including percentage discounts and free shipping offers. Customers can sign up for the Jared newsletter to stay updated on the latest deals.

Reputation:

Jared has an excellent reputation in the jewelry industry, with thousands of satisfied customers worldwide. The company has an A+ rating from the Better Business Bureau and has won various awards for its exceptional customer service and quality products.

Payment Options:

Jared.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also pay via PayPal or a Jared Credit Card, which offers special financing options.

Loyalty Programs:

Jared offers a rewards program called Jared Rewards, where customers can earn points on every purchase and redeem them for discounts and special offers. Members also receive early access to sales and exclusive promotions.

Customer Reviews:

Jared.com has thousands of positive customer reviews, with customers praising the company's excellent customer service, quality products, and affordable prices. Customers can read reviews on each product page.

Community Involvement:

Jared is committed to giving back to the community and supports various charitable organizations through donations and fundraisers. The company also has a foundation dedicated to helping children in need.

Shipping and Costs:

Jared offers fast and reliable shipping, with options for standard, 2-day, and overnight delivery. Shipping costs vary depending on the order total and selected shipping method but start at $9.99 for standard shipping. Customers can also opt for in-store pickup for free.

Jared Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: ERWIN

Review Submission Date: 2022-11-30

Review Title: I placed an order for a diamond ring…
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Review Description: I placed an order for a diamond ring and paid for express shipping to have it properly sized. The day it was supposed to arrive that it won't be there for another 2 days. I've shopped at Kay's jewelers and zales and never ran into this debacle. My advice is play it safe use zales or Kay's, although, Jared's advertises to say I love you say it with Jared but if you don't have the ring no one is going to take you

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Reviewer Name: Carissa Mckelvey

Review Submission Date: 2022-11-06

Review Title: Ordered my ring online and it arrived…
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Review Description: Ordered my ring online and it arrived without the diamond in it! Customer service was less than helpful and told me to return the ring and they would send me the money back once they received it but that doesn’t give me enough time to go get another ring in time if I have to wait for them to return my money.. ruined my proposal worst experience

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Reviewer Name: Judith Nichols

Review Submission Date: 2022-10-29

Review Title: I took my rings in for inspection
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Review Description: I took my rings in for inspection. My larger Diamond was loose and they’re keeping it overnight and spiffing it up and put a rush on it so my husband and I will have it for our trip to Nee Orleans Sunday. Sonya was so patient and kind and it was all under warranty. Jared’s customer service is awesome! ?

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Reviewer Name: Steve Whatley

Review Submission Date: 2022-10-26

Review Title: I used to go to Jared’s
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Review Description: Bought steel bolo bracelet 13 months ago. It broke. They did nothing. Salesperson asked several times if we bought it from that store. We answered each time the same. I used to go to Jared’s.Note: Jared’s and Kay jewelers are owned by the same corporation .

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Reviewer Name: customer Rose Averbach

Review Submission Date: 2022-10-23

Review Title: Insufficient Funds Check refund
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Review Description: Bought an emerald, returned such and 3 months later I’m still waiting for a check that is valid. They issued a check with insufficient funds and I’m still trying to get my money back. Not a trustworthy business. Their employees are clueless regarding how to get the refund

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Reviewer Name: melody cody

Review Submission Date: 2022-10-12

Review Title: Bought a bracelet $252
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Review Description: Bought a bracelet $252, broke once cost $71 to repair 6 months later broke in 2 more places and refuse to stand behind their jewelry or work. Want you to pay out of pocket to repair again. Manager was not helpful and lost a great salesman/manager in Ky. Could have offered to trade in on another etc but didn’t, lost a good customer Bought engagement ring there and bought a $10,000 ring, all from Ky. Good bye Jared! BEWARE of business practices!

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Reviewer Name: Shannon Nay

Review Submission Date: 2022-10-03

Review Title: Clarissa was awesome
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Review Description: Clarissa was awesome! She was so professional, patient and kind. What a delight! We were greeted by several store members as we walked in and left feeling like family. Clarissa even used our personal names saying good-bye to each one of us. It was a meaningful experience to get my deceased dad’s watch fixed and to buy a special present for a special friend that day. Thanks Clarissa!!

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Reviewer Name: Rena

Review Submission Date: 2022-09-10

Review Title: They lost a customer
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Review Description: I have a pair of earring that needed repair. I’ve had them for 20 plus years, the prongs are 14k gold the centers are pink crystals, nothing fancy but they were a gift and they mean a lot to me. I took them to Jared and was told they would not repair the prongs because they don’t allow cubic zirconia (CZ) in the store. They don’t allow CZ in the store? I take all my jewelry there for repair, but they just lost a customer.

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Reviewer Name: Brett

Review Submission Date: 2022-09-09

Review Title: Lexi
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Review Description: Lexi, at the Edina MN location provided me with the best customer service experience! This is exactly why I shop for my jewelry nowhere else. My wife was so happy with her surprise 10 yr anniversary band! Thank you again, Lexi!!- Brett B.

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Reviewer Name: Seth Corbin

Review Submission Date: 2022-09-07

Review Title: Horrible customer service/return process
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Review Description: I initiated a return from an online order within 30 days. I was not able to drop off the package before the 30 days passed. I tried to request a return through customer care and they said there’s nothing they will do. They then ended the chat with me even though I was still trying to ask questions. My wife and I have been customers for a long time, but we will most likely not be going back now. This was the worst customer service I have ever received.