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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 05 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.8 2 3 4.6 5
Feb 2023 5 5 1 5 5 1.8
Mar 2023 5 5 5 5 5 5
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Detailed Jbhifi Review by


JB Hi-Fi is one of the largest electronics retailers in Australia. The company has been in operation since 1974 and currently has over 300 stores across Australia and New Zealand. In recent years, JB Hi-Fi has also expanded its online presence through its website,

Pros and Cons

  • Wide selection of electronics products
  • Competitive pricing
  • User-friendly website
  • Excellent customer service
  • Free shipping on most orders
  • Limited product availability in some areas
  • No loyalty program offered
  • Relatively high costs for express shipping

User Experience

The website is user-friendly and easy to navigate. Customers can easily search for products by category or use the search bar to find specific items. The website also features customer reviews and ratings, which can help shoppers make informed purchasing decisions.

Pricing and Value for Money

JB Hi-Fi offers competitive pricing on many electronics products. The company also has a price-matching policy, which means that customers can request a lower price from JB Hi-Fi if they find the same product for less at another retailer. Overall, customers can expect good value for money when shopping at


Some alternative electronics retailers in Australia include Harvey Norman, The Good Guys, and Officeworks. These retailers also offer a wide selection of electronics products at competitive prices.

Customer Service

JB Hi-Fi has a strong reputation for excellent customer service. The company offers multiple channels for customers to contact their support team, including phone, email, and live chat. The website also features an extensive FAQ section that can help customers find answers to common questions.

Product Quality and Selection

JB Hi-Fi offers a vast selection of electronics products, including TVs, laptops, gaming consoles, and more. The company carries products from many leading brands, and customers can expect good quality from any product purchased from

Website Usability

The website is well-designed and easy to use. Customers can easily navigate between different product categories, and the search bar allows users to find specific products quickly. The website is also optimized for mobile use, which makes shopping on the go a breeze.

Returns and Exchanges

JB Hi-Fi has a straightforward returns policy. Customers can return any product with a valid receipt within 14 days for a full refund or exchange. The company also offers extended returns periods for products purchased during holidays and special events.

Promotions and Discounts

JB Hi-Fi regularly offers promotions and discounts on various electronics products. Customers can find these deals on the website's home page. The company also offers special deals and discounts to their email subscribers.


JB Hi-Fi has a strong reputation for excellent customer service and competitive pricing. The company has been in operation for over 40 years and has a loyal customer base.

Payment Options

JB Hi-Fi accepts several payment options, including credit cards, PayPal, and Afterpay. Customers can also pay using JB Hi-Fi gift cards.

Loyalty Programs

JB Hi-Fi does not offer a loyalty program. However, the company does offer special deals and discounts to its email subscribers.

Customer Reviews

JB Hi-Fi features customer reviews and ratings on its website. Customers can leave reviews and ratings for products they have purchased, which can help other shoppers make informed purchasing decisions.

Community Involvement

JB Hi-Fi is involved in a range of community programs in Australia and New Zealand. The company supports several charities and community initiatives, including the Starlight Children's Foundation.

Shipping and Costs

JB Hi-Fi offers free standard shipping on most orders over $49. The company also offers express shipping for an additional fee. Shipping costs can vary depending on the order's size and destination. Customers can track their orders using the tracking number provided by the company. In conclusion, offers a wide selection of electronics products at competitive prices. The website is user-friendly, and customers can expect excellent customer service. While the company does not offer a loyalty program, its email subscribers receive special deals and discounts regularly. Customers can also enjoy free standard shipping on most orders over $49.

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