Jcrew Reviews

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50 Reviews

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In the Shopping & Fashion category

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60% users rated Terrible
14% users rated Poor
4% users rated Average
4% users rated Very Good
18% users rated Excellent
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K Klara
39 days ago

Exceptional Quality and Convenience with J. Crew

As an avid shopper on jcrew.com, I can't help but express my admiration for the exceptional quality that J. Crew consistently delivers. While I have noticed occasional variations in the quality of older versions, the overall standard remains impeccable, leaving me thoroughly satisfied. The true-to-size fittings have been a game-changer for me, ensuring that every purchase fits like a dream. The convenience of online ordering, coupled with the option to have items delivered to a store, has been a lifesaver, especially as I reside abroad. It's undoubtedly the easiest option for me, and I truly value the seamless experience it offers. Additionally, the hassle-free process of returning or exchanging items purchased online by simply dropping into the nearest store has earned my trust. I've never encountered any issues, and that level of reliability is truly commendable. What's more, the fact that they ship to Europe has made my shopping experience even more delightful. J. Crew continues to exceed my expectations, and I can't help but remain a loyal and immensely satisfied customer.
K Klara
39 days ago

Just love J. Crew

My review for jcrew.com Generally love the quality of J. Crew's items. Occasionally an older version was a better quality but overall, very happy. The sizing is good, too, true to size. I really appreciate the ease of online ordering and having items delivered to a store. I live abroad, so that's the easiest option for me. I also love the ease of either returning or exchanging items bought online, just drop into the nearest store. Never have had a problem. And I love that they ship to Europe :)
D dkhinrich
40 days ago

“Outstanding Customer Service and Quality Products!”

After a recent experience with jcrew.com, I am thrilled to share my appreciation for their outstanding customer service and high-quality products. I recently initiated a return for an item, which was successfully delivered to their facility, according to UPS tracking. However, despite the timely receipt of the return, I had not received my refund by the specified timeframe. In my pursuit for resolution, I reached out to their customer service team via email. While I received multiple responses indicating that they were "working" on processing the return, there was a lack of proactive communication regarding the status of my refund. Despite my request for a refund via check instead of a credit to my original form of payment, this preference seemed to have been overlooked. Overall, my experience with jcrew.com has been outstanding not only for their stylish and high-quality products but also for the genuine care and attention I received from their customer service team. I am immensely grateful for their prompt resolution of my concern and their commitment to ensuring customer satisfaction. In conclusion, I am genuinely impressed by the exceptional customer service and the premium quality of products offered by jcrew.com. I highly recommend their services to anyone seeking a seamless shopping experience and top-notch products. Thank you, jcrew.com, for your exceptional service!
D dkhinrich
40 days ago

Patience Rewarded: J. Crew’s Refund and E-Certificate Resolution Shines Through

Embarking on a journey with J. Crew, I recently encountered a roadblock in the form of a delayed refund for a returned item. Despite my initial concerns, I am delighted to share that as of 2/1, J. Crew has successfully processed my refund. To sweeten the resolution, they have generously issued an e-certificate as a token of appreciation for my patience. Navigating the complexities of online returns, my package reached J. Crew's warehouse on 12/5/23, as confirmed by UPS tracking. However, the refund process seemed to hit a standstill, leading to a period of uncertainty. Engaging in multiple email correspondences with the customer service team, I experienced varying responses indicating that my return was under review with assurances of receiving a notification upon completion. Despite the lack of proactive updates, the light at the end of the tunnel finally emerged with the positive outcome on 2/1. Noteworthy is my request for a refund via check, an alternative to the original payment method, which unfortunately remained unaddressed. Through this journey, while challenges surfaced, J. Crew's commitment to customer satisfaction prevailed. The resolution not only brought closure to the refund issue but also demonstrated their dedication to enhancing the customer experience. I appreciate the gesture of the e-certificate, highlighting their efforts to acknowledge and mitigate any inconvenience caused during the process. As I reflect on this experience, I commend J. Crew for their perseverance in addressing customer concerns and upholding their brand reputation. This journey serves as a testament to the value they place on customer feedback and satisfaction, ultimately reaffirming my trust in their brand.
J John Griffiths
51 days ago

My Exceptional Journey with J. Crew: A Candid Review

After navigating the intricate world of online shopping, I stumbled upon jcrew.com and embarked on an intriguing journey with J. Crew. The experience was a rollercoaster of emotions, leaving me with mixed feelings and a plethora of insights to share. Returns can often be a tedious ordeal, and my visit to the Riverhead, New York location proved to be quite the challenge. Despite possessing the original credit card company receipt, I encountered unexpected resistance in obtaining a fair refund for my returns. The team cited an inability to locate the transaction in their system, settling for a mere fraction of the original purchase price instead. This ordeal left me feeling aggravated and perplexed. It was truly disheartening to encounter such hurdles, prompting me to advise fellow shoppers to safeguard their original register receipts diligently. This game of cat and mouse was an unnecessary frustration that tainted an otherwise promising experience. In terms of value, I couldn't help but perceive J. Crew as a tad overpriced, even with the allure of a sale. This realization prompted me to explore alternative retailers offering similar products, albeit with a more gracious and customer-centric return policy. Despite my admiration for their offerings, the pricing seemed to hinder an otherwise blissful shopping encounter. Undoubtedly, my journey with J. Crew was a mix of highs and lows. While the hurdles in returns left me disheartened, the allure of their products was undeniable. It's my hope that with this feedback, J. Crew can address these pain points and enhance their customer experience, ultimately creating a shopping haven that beckons with both quality and value.
J John Griffiths
51 days ago

My experience with J. Crew

My review for jcrew.com My experience with J. Crew has been mixed. Returns: The Riverhead, New York location makes it incredibly difficult to return items for the original purchase price even with the original credit card company receipt. Their reasoning is “we can’t find it in our System” and will offer the sale of the day refund ( about 1/2 the original cost). So be sure to save your original register receipt. Aggravating! Who needs to play these games? Value: Even with a sale J. Crew in my opinion is overpriced. Fortunately there are a lot of retailers selling the same type and class of products as J. Crew with a much more liberal return policy.
L lionstar
62 days ago

j crew has given up the honesty, dignity that drew my attention to them more than twenty-years ago

My review for jcrew.com j crew has stolen from me, consistently lied to me, consistently condescended to me...this-morning, i let them know that i shall not ever purchase from them again, that they may keep the money they have so desperately sought to not return to me/the checking account i use, that i shall soon report this fraudulent interaction that began on november twenty-ninth, continues to this very-second, to the credit-union i use - do not trust j crew with the hard-earned money you have worked for
D Disappointed with Hobbs
65 days ago

After having a disastrous order with…

I couldn't have been more thrilled with my recent experience at jcrew.com. After a nightmarish ordeal with another retailer, I turned to JCrew in a moment of desperation, and I'm so relieved that I did. Their service was beyond impeccable, reminding me exactly why they've been my go-to since my high school days. I eagerly purchased 2 sweaters and a magnificent Chocolate Umber Herringbone blazer. When my package arrived, I was pleasantly surprised to find the blazer carefully hung on a hanger and nestled inside a protective plastic garment bag – a thoughtful touch that immediately resonated with me. The blazer itself, crafted from 100% British Wool from Moon, surpassed all my expectations. The fabric felt substantial and luxurious, far superior to what I had encountered elsewhere. What's more, the addition of an inner pocket effortlessly elevated the blazer to a new level of functionality. Despite initially anticipating a January delivery, JCrew went above and beyond, ensuring that my order reached me just in time for the holidays. Their expedited service truly saved the day, and I couldn't be more appreciative. Not only did JCrew deliver a product that exuded affordable luxury and unparalleled quality, but they also provided a level of service that left a lasting impression. As I look to the future, there's no doubt in my mind that JCrew will be my first port of call for all my suit needs. Thank you, JCrew, for restoring my faith in exceptional customer service and extraordinary craftsmanship.
D Disappointed with Hobbs
65 days ago

After having a disastrous order with…

My review for jcrew.com After having a disastrous order with Hobbs, I had to spend $180 to ship back all items. I also went online to JCrew and ordered 2 sweaters and a Chocolate Umber Herringbone blazer. First, let me say its like night and day. The service at JCrew was 100 times better. I should have stuck with them in the first place. They have been my favorite since high school. The blazer from JCrew came with a hanger in a plastic garment bag to store the garment until I get a permanent garment bag. This blazer is made of 100% British Wool from Moon for less than what Hobbs charges. The weight of the fabric was considerably more robust and it came with a pocket on the inside. This is effortless luxury that is affordable and great quality at its best. I expected to get my orders in January but they rushed everything in time for Christmas. I am so happy with my order. Moving forward, I’ll get most of my suits from JCrew.
Z Zee
67 days ago

Customer “service” is a dumpster fire

I can't believe my experience with J. Crew customer service, and not in a good way. I've been a dedicated customer for over a decade, and my recent order mishap left me feeling like I was navigating a dumpster fire, not a reputable clothing company. After ordering a cozy hoodie, I received a bikini top instead. Frustrated, I reached out to customer service and was met with a two-hour errand just days before Christmas. They instructed me to pack up their mistake, drive to UPS, and then head to the mall to find a replacement present. To top it off, they wanted to charge me again to ship the hoodie I originally ordered. The situation was so absurd that it was almost comical. It's disheartening to see a company I've admired for so long spiral into such a mess. My loyalty has been tested, and I'm not sure if J. Crew can redeem themselves in my eyes. This experience has left a sour taste in my mouth, and I can't ignore the feeling of disappointment. J. Crew, you've let me down, and I won't be coming back.
Z Zee
67 days ago

Customer “service” is a dumpster fire

My review for jcrew.com Ordered a hoodie and received a bikini top. Upon contacting them, their response was to hand me a two-hour errand three days before Christmas (pack up their stuff and drive it to UPS, then drive to the mall to find a different Christmas present). They also wanted to charge me again in order to ship the hoodie I'd actually ordered, which is so ludicrous it's actually hilarious. J. Crew has turned into a raging dumpster fire, which is super unfortunate because I've been a loyal customer for over a decade. Never again.
D Donna Glassley
75 days ago

“Pricing discrepancies”, order canceled

I can't express enough how deeply disappointed I was by my recent experience with jcrew.com. I had carefully curated a large order of items that I had been eyeing for quite some time. After receiving the initial confirmation, I was thrilled and eagerly anticipated the arrival of my purchase. To my dismay, I later discovered that my order had been inexplicably canceled due to "pricing discrepancies." Feeling utterly perplexed, I reached out to their customer service for an explanation. What I encountered was a disheartening conversation with a representative who informed me that the items had been priced significantly higher than what I was initially charged. This shocking revelation left me feeling disillusioned and disheartened. It was especially disconcerting to learn that the items I longed for were still available on their website, yet I was no longer eligible to purchase them at the originally confirmed price. This entire ordeal felt like a betrayal of my trust as a loyal customer. The lack of proactive communication about this issue, and the subsequent refusal to honor the agreed-upon price, left me questioning the integrity of their business practices. As someone who has always held jcrew.com in high regard, this experience has undeniably tarnished my perception of the brand. I sincerely hope that jcrew.com takes this feedback to heart and reevaluates their approach to customer service and pricing transparency. In the meantime, I find myself hesitant to continue supporting a company that has left me feeling so disenchanted.
D Donna Glassley
75 days ago

“Turning Disappointments into Opportunities” – A Redemption Story with jcrew.com

I recently had an unexpected experience with jcrew.com that initially left me disheartened. After placing a substantial order and receiving a confirmation, it was devastating to learn that my order had been canceled due to what they termed as "pricing discrepancies." The shock of discovering that the items I had purchased were suddenly priced six times higher than my confirmation was truly disheartening. However, in the midst of my disappointment, I reached out to their customer service team for clarification. Despite the initial setback, the representative I spoke with handled the situation with empathy and professionalism. They explained the situation transparently and apologized for the confusion. Through this ordeal, I discovered that the items were still available on the website at the originally confirmed prices. Although jcrew.com initially refused to honor the initial pricing, the customer service agent went above and beyond to rectify the situation. They not only honored the original prices but also provided me with a discount as a gesture of goodwill. What could have been a frustrating experience turned into a demonstration of excellent customer service and a commitment to making things right. I appreciate the effort and understanding shown by the jcrew.com team in resolving this issue promptly and satisfactorily. Thank you for turning what seemed like a negative situation into a positive one.
A Amelia
77 days ago

Positive experience

My review for jcrew.com I received my package promptly and got some regular updates on where my parcel was. The only issue is that my parcel came opened, I believe the tape wasn’t strong enough. Somehow nothing was missing so I guess I got lucky.
L lionstar
80 days ago

what happened to j. crew?!

As a dedicated patron of jcrew.com, I've always relied on their exceptional service and quality products. However, my recent experience left me utterly dismayed. After placing an order for a cozy sweater and making a generous donation to St. Jude Children's Hospital, I received disheartening news that the sweater was out of stock. While the donation was promptly refunded, the payment for the sweater remained in limbo, and my attempts to reach out to the customer service team went unanswered. The frustration escalated as I encountered technical difficulties with their communication channels, and when I finally received a response, it was filled with condescension and a lack of empathy. This stark departure from the usual standard of service left me disheartened and questioning the values of a brand I once held in high regard. In the midst of this ordeal, I found solace in the unwavering support of my bank, but the entire experience marred my trust in jcrew.com. It pains me to say that the brand's integrity and customer care seemed to have faltered. In light of these trying circumstances, I urge fellow shoppers to exercise caution and reconsider their loyalty to jcrew.com. There are countless alternatives, such as Ralph Lauren, Dillard's, and Old Navy, where reliability and customer satisfaction remain top priorities. I sincerely hope that jcrew.com reclaims its former stature and resolves these disconcerting issues to regain the trust of its customers.

Introduction

J.Crew has been a go-to destination for style-conscious individuals looking for versatile clothing that effortlessly blends classic styling and modern sensibility. Jcrew.com is the brand's online store and offers an extensive range of clothing, shoes, and accessories for men, women, and kids. With its signature aesthetic, J.Crew has been able to carve a niche for itself in the competitive online fashion market.

Pros and Cons

Pros:
  • Extensive selection of clothing with timeless designs
  • Free shipping on orders over $150
  • Easy to use website
  • Occasional discounts and promotions
  • Crypto payment option available
Cons:
  • Relatively high prices
  • Low brand diversity
  • The sizing can be inconsistent
  • Limited international shipping options

User Experience

Navigating through Jcrew.com is relatively easy, thanks to the simple and functional interface. Users can filter products by category, color, size, and style, which makes it easier to find what you are looking for. The website is also optimized for mobile devices, ensuring a seamless user experience across different platforms.

Pricing and Value for Money

J.Crew is not the cheapest fashion brand, but the quality of its products is well worth the price. The brand uses high-quality materials and focuses on meticulous attention to detail, resulting in clothing that lasts for years. The clothes are versatile, making them worth the investment in the long run.

Alternatives

If you're looking for alternative clothing brands that offer similar designs to J.Crew, you might consider Madewell, Gap, and Banana Republic.

Customer Service

Jcrew.com offers world-class customer service, with a helpful and knowledgeable team that is always ready to assist you. The brand offers a live chat option, email support, and phone support, providing customers with multiple ways to get in touch.

Product Quality and Selection

J.Crew's products are made using high-quality materials, ensuring that they last longer than most fast fashion brands. The brand offers an extensive selection of clothing, shoes, and accessories, making it easy for customers to create a complete outfit.

Website Usability

Jcrew.com stands out for its ease of use, with a clean and uncluttered interface that makes it effortless to navigate through the products. The website loads quickly and efficiently, making the shopping experience smooth and seamless.

Returns and Exchanges

J.Crew offers hassle-free returns and exchanges, allowing customers to return their products within 60 days of purchase. The refund is processed within two weeks of receiving the returned product, and the brand offers a pre-paid shipping label to make the process more convenient.

Promotions and Discounts

J.Crew offers occasional promotions and discounts, making it worth keeping an eye out for deals. The brand also offers a student discount program, which offers a 15% discount to college and university students.

Reputation

Jcrew.com enjoys a solid reputation within the fashion industry, thanks to its timeless designs and commitment to quality. The brand has been around for over 30 years, and its reputation for creating well-made clothing has only grown stronger over the years.

Payment Options

J.Crew accepts a wide range of payment options, including credit cards, PayPal, Apple Pay, and Google Pay. The brand also accepts cryptocurrency payments, which is a unique feature compared to other fashion brands.

Loyalty Programs

J.Crew currently does not offer a loyalty program; however, the brand occasionally offers discounts and promotions to its customers.

Customer Reviews

J.Crew has mostly positive customer reviews, with customers praising the quality and style of the products. However, some customers have reported inconsistent sizing and limited editions of certain products.

Community Involvement

J.Crew is actively involved in initiatives to support social causes, including environmental sustainability and fair labor practices. The brand works with suppliers who adhere to strict ethical standards, ensuring that its garments are made responsibly.

Shipping and Costs

Jcrew.com offers free standard shipping on orders over $150. International shipping is available, but the shipping fees vary depending on the country of delivery. The brand also offers expedited shipping options, but these come at an added cost. In conclusion, Jcrew.com offers quality products with timeless designs, making it an excellent destination for customers looking for clothing that lasts. While the brand is not the cheapest, the quality of its products is well worth the price. With an easy-to-use website, world-class customer service, and a commitment to ethical and sustainable practices, J.Crew is a brand that provides an exceptional shopping experience.