Users Voice for Jdsports

45% users rated Terrible
6% users rated Poor
1% users rated Average
6% users rated Very Good
42% users rated Excellent
Pie Chart Review Representation for Jdsports
Jdsports Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.7 5 3.8 4.5 4.4 1
Oct 2022 3.8 1 3.7 4.7 4.6 1
Nov 2022 2.7 5 5 4.2 4.2 1
Dec 2022 5 5 5 5 5 5
Apr 2023 1.6 2 2.7 3.3 3.6 1.5
Line Chart for Rating of peer stores

jdsports.ie

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Detailed Jdsports Review by

Introduction

JD Sports is a popular UK-based sports retailer that offers a wide range of athletic apparel, footwear, and accessories for men, women, and children. The company operates globally through its network of brick-and-mortar stores and online platforms. One of the platforms is jdsports.ie, catering to customers from Ireland. The website features a variety of sportswear brands such as Nike, Adidas, Puma, and Under Armour.

Pros and Cons

Pros:
  • Wide selection of sportswear
  • Competitive pricing
  • Frequent promotions and discounts
  • Easy-to-use website
  • Free standard delivery on orders over €60
Cons:
  • Occasional slow website loading times
  • No free returns
  • Limited product availability in certain sizes and colors

User Experience

The jdsports.ie website has a user-friendly interface that makes browsing and purchasing sportswear a hassle-free experience. The products are neatly categorized by type, brand, and gender, making it easy for customers to find what they need. The website is visually appealing and features high-quality images that showcase the products. However, some customers have experienced slow loading times when accessing the website.

Pricing and Value for Money

JD Sports offers competitive pricing on its sportswear, and customers can save money through frequent promotions and discounts. The company also offers free standard delivery on orders over €60, which is a great value for money. However, the return policy is not free, which may deter some customers from making purchases.

Alternatives

There are several alternatives to jdsports.ie in the Irish market, including Sports Direct, Elverys, and Lifestyle Sports. These retailers offer similar products at competitive prices, and customers can choose based on their preferences and shopping habits.

Customer Service

JD Sports has a responsive customer service team that can assist customers with any queries or issues. The company also offers a variety of contact options, including email, phone, and live chat. However, some customers have reported long wait times when contacting customer service.

Product Quality and Selection

JD Sports offers a wide selection of high-quality sportswear brands that cater to different needs and preferences. Customers can choose from a range of styles, colors, and sizes. However, some products may have limited availability in certain sizes and colors.

Website Usability

The jdsports.ie website is easy to navigate and use, with a user-friendly interface and clear product descriptions. Customers can add items to their cart, save items for later, and track their orders. However, the website may occasionally experience slow loading times.

Returns and Exchanges

JD Sports offers a return policy, but customers are responsible for paying for the return shipping costs. The company recommends using a tracked shipping method for returns. Customers can also exchange their products by contacting customer service.

Promotions and Discounts

JD Sports frequently offers promotions and discounts on its products, which can save customers money. Customers can also sign up for the company's loyalty program, which rewards them with discounts and perks.

Reputation

JD Sports has a solid reputation as a reliable sports retailer globally. The company values customer satisfaction and has been praised for its range of sportswear brands and competitive pricing. However, some customers have reported issues with returns and customer service.

Payment Options

JD Sports accepts a variety of payment options, including Visa, Mastercard, PayPal, Apple Pay, and Google Pay. Customers can choose their preferred method at checkout.

Loyalty Programs

JD Sports offers a loyalty program called JD X Unlimited, which rewards customers with discounts and perks. Members receive free standard delivery on all orders, early access to sales, and one-year free returns.

Customer Reviews

Customers have given positive reviews of JD Sports' products and services, particularly for its range of brands and competitive pricing. However, some customers have reported issues with returns and customer service.

Community Involvement

JD Sports has been involved in several community initiatives, including sponsoring sports teams and events, supporting charitable organizations, and promoting sustainability.

Shipping and Costs

JD Sports offers free standard delivery on orders over €60, which usually takes 2-4 business days. Customers can also choose express delivery for an additional cost. The company ships to Ireland and Northern Ireland.

Jdsports Recent User Reviews

User Rating

5 stars

29

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Reviewer Name: Louise Cahill

Review Submission Date: 2022-12-19

Review Title: At first all great
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Review Description: At first all great. Now I'm well over a week 2aiting on Christmas presents to arrive. To separate orders one that was supposed to be express delivery. Can you please sort ASAP Kind regards Louise

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Reviewer Name: cella purcell

Review Submission Date: 2022-12-18

Review Title: Kiosk
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Review Description: Ordered on kiosk in Carlow a staff member inputted wrong eircode now I can’t get my runners snd am having big difficulty getting my money back really bad sevice

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Reviewer Name: Niall Sheahan

Review Submission Date: 2022-12-18

Review Title: Product not received
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Review Description: I ordered this product on Black Friday and still haven’t received it. Let me know ASAP if I am going to receive the product or if I’m going to get my money back please.

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Reviewer Name: Jacquie Casey

Review Submission Date: 2022-12-18

Review Title: Black Friday Scam
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Review Description: Having purchased an item reduced in the Black Friday sale , my money was taken and then refunded days later, even though the item is still available onsite… albeit now at full price.

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Reviewer Name: Karen Heneghan

Review Submission Date: 2022-12-18

Review Title: Cancelled items in my itder but did not…
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Review Description: Cancelled items in my order but did not tell me what item. Had to contact them.Also split my order and still not received any items. Also customer care hard to navigate only generic questions

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Reviewer Name: Joanne Mcevoy Maher

Review Submission Date: 2022-12-18

Review Title: Half of the order missing and will now…
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Review Description: Half of the order missing and will now have to send back and wait for a refund. I will never order from yous again. Every single time something is ordered parts of it is missing and no even warning from yous. Shocking place to order from

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Reviewer Name: Paddy

Review Submission Date: 2022-12-18

Review Title: Order never came
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Review Description: Ordered a jersey, got an email that it was dispatched. It never arrived. Only when I queried was I told that it was missing and couldn't be replaced. This was 2 weeks before Xmas. Not good enough. Never again.

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Reviewer Name: David

Review Submission Date: 2022-12-18

Review Title: OK service
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Review Description: OK. Ordered jersey for kids Christmas which was delivered quickly but did not have the name and number personalisation I had requested. After contacting them online I was refunded the difference without any issue. So overall a reasonable level of service albeit I didn’t get what I wanted and had to contact them to get a refund.

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Reviewer Name: ***

Review Submission Date: 2022-12-18

Review Title: JD Sports Cancelled order but kept the money
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Review Description: I ordered a North Face Jacket for €330 and the money was taken from my account immediately. Six minutes later JD Sports cancelled the order but kept the money. Two days later … still no refund… I called and they said to speak to my bank who in turn told me JD Soorts were the ones holding the money. North Face Ireland returned money to me in a similar situation within an hour…. JD Soorts have no interest in customer care and holding customer money is unacceptable when it can be refunded immediately as per North Face

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Reviewer Name: Madis Kondratjevs

Review Submission Date: 2022-12-17

Review Title: Ordering online was very easy
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Review Description: Ordering online was very easy. I found everything I was looking for and it also shows a good preview of the products. But the only thing is shipping, sometimes it would be on time and sometimes it would be very late but all and all it’s very good.