Users Voice for Jeulia

53% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
47% users rated Excellent
Pie Chart Review Representation for Jeulia
Jeulia Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.7 1.8 1 4.8 4.4
Oct 2022 5 5 2.8 1 4.8 4.4
Nov 2022 3.5 1 2 1 4.9 2.7
Dec 2022 5 5 5 5 5 5
Mar 2023 2 4.9 5 1 4.8 4.6
Line Chart for Rating of peer stores

jeulia.co.uk

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priceline.com

Detailed Jeulia Review by

Introduction

Jeulia.co.uk is an online jewelry store that provides a wide range of beautifully crafted jewelry pieces, from timeless classics to trendy designs. The website boasts an extensive collection of engagement rings, wedding bands, necklaces, bracelets, earrings and other accessories to suit every budget, taste and occasion.

Pros and Cons

Pros: - Diverse selection of jewelry pieces catering to all styles and budgets - Reasonable pricing backed with various promotions and discounts - Free shipping worldwide on all orders - Generous returns and exchange policy Cons: - Some customer complaints about shipping times - Some products might not be as accurately represented in images and descriptions

User Experience

Jeulia.co.uk website has a clean and user-friendly interface, making it easy to navigate through different categories, filter search results, and view individual product pages. The site features multiple high-resolution images of each piece of jewelry, accompanied by detailed product descriptions and specifications, which aid in customers' decision-making process.

Pricing and Value for Money

Jeulia.co.uk offers a wide range of jewelry pieces at competitive prices, with wedding rings starting from as low as £30, and with a promise of value for money. The website also provides various promotions and discounts throughout the year, including a 15% discount for first-time customers and 50% off for clearance items.

Alternatives

Some of the alternatives to Jeulia.co.uk include BlueNile, James Allen, and Brilliant Earth. These companies offer pieces of similar quality and price points, but each has its unique qualities and selling points.

Customer Service

Jeulia.co.uk customer service is available through a 24/7 chat service, email, or phone. The company provides an easy-to-use ticket system, enabling customers to track and manage their inquiries. Additionally, Jeulia.co.uk offers customers a 30-day refund policy and a one-year warranty on all products.

Product Quality and Selection

Jeulia.co.uk prides itself on providing high-quality products that are crafted with precision and attention to detail, using only the finest materials. The website’s selection of jewelry is impressive, including a variety of styles, stones, and metals, to fit all preferences and budgets.

Website Usability

The Jeulia.co.uk website is designed with a clean layout and an intuitive navigation system, making it easy to find desired products and make purchases. The site’s search bar permits users to enter keywords and narrow down selections by category, price range, and more.

Returns and Exchanges

Jeulia.co.uk offers customers a 30-day return policy, allowing them to return or exchange any item within 30 days of receipt. The website also offers free return shipping.

Promotions and Discounts

Jeulia.co.uk offers a variety of promotions and discounts throughout the year. Currently, the website offers a 15% discount on the first purchase and 50% off on clearance items.

Reputation

Taking a look at the reviews on Jeulia.co.uk, the company seems to have a solid reputation in the industry. The company has been mentioned and recognized by trusted publications like Forbes and Glamour UK.

Payment Options

Jeulia.co.uk offers secure payment options, like PayPal, Mastercard, Visa, and American Express for its customers.

Loyalty Programs

Jeulia.co.uk does not offer any loyalty program currently.

Customer Reviews

Jeulia.co.uk has substantial positive customer reviews on their website and other review platforms. Customers have rated the company as trustworthy, professional, and prompt.

Community Involvement

There are no indications of community involvement by Jeulia.co.uk.

Shipping and Costs

Jeulia.co.uk offers free standard shipping worldwide on all orders, though customers also have the option to pick express shipping for an additional fee. Shipping times typically vary between 7-20 business days, depending on the customer's location.

Jeulia Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: Stefanie Sharp

Review Submission Date: 2022-12-18

Review Title: 2nd review .
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Review Description: 2nd review .. still not received and no further update since the 2nd of December !!!! These were ordered 25th of November ... something needs to be done ....

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Reviewer Name: Jason Passmore

Review Submission Date: 2022-12-12

Review Title: Parcel still hasn’t arrived. Lack of confidence
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Review Description: I’m in the same boat as Kate Keyworth.My items were dispatched on the 27th November. Last information I have on tracking was that my parcel had arrived in London on the 2nd nothing after.All Jeulia are doing is using the Royal Mail strike which only took place on the 9th &11th as an excuse.No reassurance whatsoever if my parcel will actually arrive and is not missing.Look like Christmas will be ruined for someone.

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Reviewer Name: Kate Keyworth

Review Submission Date: 2022-12-08

Review Title: Trade illegally in the UK
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Review Description: Ordered a pair of earrings 2 weeks ago. A week ago the tracking stopped being updated and I now conclude the item is lost. Contacted them every day and just get a bland reply asking me to wait. They use non commital language as they know they are in breach of UK consumer law. They won’t refund me for an item that has failed to arrive - that is theft. AVOID THIS BUSINESS

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Reviewer Name: Paula Leahy

Review Submission Date: 2022-11-10

Review Title: Good review for a change!
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Review Description: Ordered 31/10, delivered 9/11. Bought 2 rings and was very nervous after reading reviews here. Rings are beautiful, exactly what was advertised, in gift boxes with a bag, card and polishing cloth enclosed. 100% happy with my purchase!

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Reviewer Name: HBM

Review Submission Date: 2022-09-27

Review Title: Fake, don’t trust
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Review Description: I got my deliveries and after i saw what i get, i change my mind, i know i got 30 day return, and after 2 days they just block me for asking to return item, don’t trust this website

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Reviewer Name: Lorraine Veazey

Review Submission Date: 2022-02-28

Review Title: Steer Clear
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Review Description: In my opinion I would steer well clear of this company very misleading. Firstly it states UK however the goods come from China. Secondly goods cheap looking like they have come out of a bubblegum machine not even hallmarked. Thirdly returning them is expensive cost me 15.00 to return an item then when they refund you they take off the cost of them sending you the parcel all in all it cost me Iver 30.00 for nothing

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Reviewer Name: Garry Hornby

Review Submission Date: 2022-02-15

Review Title: Everything was fine
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Review Description: I ordered a ring for my wife from Jeulia. The order could be tracked and arrived without any problems. The ring arrived on Valentines Day, whether by design or accident. My wife had previously ordered a necklace that also arrived in reasonable time. On both occasions my wife was happy with the jewellery she received.

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Reviewer Name: Emma

Review Submission Date: 2021-12-28

Review Title: Received my necklace today and I am…
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Review Description: Received my necklace today and I am delighted. It’s is delicate and beautiful.

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Reviewer Name: Bella

Review Submission Date: 2021-12-15

Review Title: They are definitely legitimate
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Review Description: They are definitely legitimate. I bought my ring over 5 years ago and I wear it daily. It's still just as beautiful.

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Reviewer Name: Lee Astell

Review Submission Date: 2021-11-26

Review Title: Cheap tat and imposible to get a reply for a return
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Review Description: Ordered a braclet for my wife and the chain on it is nothing like show in the photo it is small and flimsy looks and feels like will snap quickly just doesn't look right at all just very poor quality all round .. trying to contact them for a return and still had no reply from them been over 1 week absolutely shocking from a business .. stay well clear and don't waste time and money