Jewelosco Reviews

Voted Poor (3/5)

11 Votes

17 Reviews

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In the Restaurants & Bars category

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53% users rated Terrible
0% users rated Poor
12% users rated Average
0% users rated Very Good
35% users rated Excellent
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D Demetrius
71 days ago

Transformed by Exceptional Service: A Journey with Jewel Osco

Embarking on a shopping trip to the Jewel Osco location at 1340 South Canal in Chicago, I initially encountered a disappointing experience. However, little did I know that this visit would be the catalyst for a truly transformative encounter. Despite the initial setback, the team at Jewel Osco went above and beyond to rectify the situation, proving their unwavering commitment to customer satisfaction. Their exceptional service and dedication shone through as they not only addressed my concerns but also exceeded my expectations. From personalized assistance to genuine care, every interaction with the staff was a testament to their professionalism and passion for ensuring a positive customer experience. I must admit that my initial hesitation turned into admiration and loyalty towards Jewel Osco. This unique journey has taught me the importance of giving second chances and the power of outstanding customer service in turning around a seemingly negative situation. In conclusion, I wholeheartedly recommend Jewel Osco to anyone seeking a shopping experience enriched with care, dedication, and a genuine commitment to customer satisfaction. Thank you, Jewel Osco, for transforming a potentially bad experience into a truly memorable one.
P Peggy Castillo
84 days ago

Transformed My Shopping Experience with Jewel Osco

When I first visited jewelosco.com, I had my fair share of frustrations. However, after delving deeper and exploring all the offerings, my shopping experience has been revolutionized for the better! Initially, I struggled with the sales promotions that required purchasing multiple items. But as I familiarized myself with the pricing structure, I realized the value it offered. The buy-one-get-one deals have now become a favorite, knowing that the total cost is still a bargain compared to buying individually. Navigating the online coupons was a challenge at first, but with time and patience, I've mastered the art of maximizing savings. The introduction of e-coupons brought a new level of convenience, although I was initially hesitant about the time-sensitive nature. However, this feature has motivated me to plan my purchases effectively and utilize the discounts to the fullest. Moreover, my interaction with the fresh meat counter highlighted an area of improvement—a number system could streamline the process and enhance customer satisfaction. Additionally, while self-checkouts may not be my preferred choice, I appreciate the efficiency they offer. Perhaps incentivizing customers with a discount for using self-checkouts could be a valuable addition. Overall, Jewel Osco has transformed my shopping routine and made it more rewarding. Embracing the website's features and promotions has not only saved me money but also made my grocery trips more enjoyable and efficient. I am grateful for the innovative solutions and look forward to continued enhancements in the future!
W William
90 days ago

Turning Tides: Reflecting on Jewel Osco’s Pricing Shift

As a loyal shopper, visiting Jewel Osco used to spark joy and convenience akin to my cherished local H-E-B in Texas. However, recent steps by the grocer left me feeling puzzled and disheartened during a visit to their Chicago store. The familiar aisles now bore unfamiliar price tags, noticeably inflated due to the challenging economic climate and rampant inflation. The significant spike in prices startled me, prompting an abrupt exit from the store that I once held in high regard. The immediate contrast between past and present price points overshadowed my shopping experience, compelling me to reevaluate my future visits to Jewel Osco. While change is inevitable and challenges can arise unexpectedly, I hope Jewel Osco navigates these turbulent waters with transparency and considers the impact on loyal customers like myself. Here's to hoping for a harmonious balance between economic demands and customer satisfaction, fostering a shopping environment that remains accessible and affordable in the face of adversity.
T TN
92 days ago

Exceptional Quality and Outstanding Customer Service – A Review That Shines Bright

As a longtime customer of Jewel-Osco, I feel compelled to share my wonderful experiences with their produce and staff. Unlike the previous reviewer, I have always been impressed by the quality of the produce at Jewel-Osco. Their fruits and vegetables are consistently fresh and vibrant, making my shopping experience a delight. Moreover, I have found the customer service at Jewel-Osco to be exceptional. The employees are always friendly, helpful, and courteous. I have never encountered any rudeness or dismissiveness from the staff; in fact, they go above and beyond to assist me with any questions or concerns I may have. In a world where customer service is often lacking, Jewel-Osco stands out for their dedication to providing a positive shopping experience for their customers. I have always felt valued and appreciated as a customer, thanks to the attentive and kind staff at Jewel-Osco. I can shop with peace of mind knowing that the employees at Jewel-Osco are vigilant and proactive in ensuring the safety and security of their store. It is reassuring to know that they take the necessary steps to address any issues that may arise, such as shoplifting, in a prompt and responsible manner. Overall, I highly recommend Jewel-Osco to anyone looking for top-notch produce and outstanding customer service. This is a store that truly cares about its customers and goes the extra mile to ensure a positive shopping experience. Thank you, Jewel-Osco, for setting the standard for excellence in the grocery industry!
B BEC
97 days ago

An Ode to Jewel Osco: Turning Disappointment into Delight

As a loyal customer with roots tracing back to the 1950s, I've seen the evolution of grocery shopping firsthand. However, my recent experiences with Jewel Osco's online delivery service left me disheartened. Constantly receiving damaged goods, I found myself in a dilemma despite being a Fresh Pass member. From cake slices arriving upside down and onions so soft they crumbled upon touch, to Deans dip with crushed sides and expired meat that emanated an unpleasant odor—my trust in the quality of products wavered. The final blow came when slimy, ten-day-old meat tainted my recent delivery, shattering my hopes for fresh produce. Despite my enduring loyalty, spanning generations, the past four years have tested my patience and faith in Jewel Osco. Stockouts of essential items, including a year-long absence of a favored product, accentuated my disappointment. Yet, amidst the letdowns, I hold onto a glimmer of hope. Jewel Osco, I implore you to restore the trust of long-standing customers like me. Transform these trials into triumphs, turning each delivery into a moment of delight and satisfaction. Let's reignite the spark that once defined our connection, bringing back the joy of shopping that I fondly remember from days gone by.
K Kati Bennett
119 days ago

Jessica is always AMAZING

I can't say enough about my incredible experiences at STORE 3084, thanks to the exceptional customer service provided by Jessica Koldan. Every time I walk through the doors, Jessica's warm smile and unwavering helpfulness make my visit unforgettable. What sets her apart is her willingness to go above and beyond, extending her support to customers and colleagues regardless of department boundaries or her own off-duty status. Jessica is a true embodiment of exceptional leadership, and her dedication never goes unnoticed. Thank you, Jessica, for consistently elevating my shopping experience at jewelosco.com. Your hard work is truly appreciated!
K Kati Bennett
119 days ago

Jessica’s Exceptional Service Shines Bright at Every Turn

Dedicated, compassionate, and always willing to go the extra mile, Jessica at STORE 3084 embodies everything a customer could hope for in a shopping experience. Every visit is elevated when she's around, her warm personality brightening the store. Whether assisting in her department or going above and beyond on her day off, Jessica's commitment to customer satisfaction is truly commendable. I've personally witnessed her selflessly helping others, showcasing her leadership qualities and unwavering dedication to her role. Jessica's passion for her work shines through, making each interaction memorable and enjoyable. Thank you, Jessica, for consistently delivering exceptional service and making every shopping trip a delight. Your hard work and dedication do not go unnoticed!
C cameron
210 days ago

Happy customer

As a long-time customer of jewelosco.com, I cannot help but share my exceptional experience. I've lost count of the number of times I've visited their website, yet every experience feels just as remarkable as the first. Not only is the user interface seamless and intuitive, but the range of products available is truly impressive. One of the standout features for me has been the convenience of using the Bitcoin machine. It's rare to find a grocery website that offers such innovative payment options, and it has made my shopping experience even more enjoyable. The quality of the products, combined with the efficient service, has made me a loyal customer over the years. I highly recommend jewelosco.com to anyone looking for a convenient, diverse, and hassle-free online shopping experience. Thank you for consistently exceeding my expectations!
C cameron
210 days ago

A Gem of a Shopping Experience at Jewel-Osco: A Customer’s Story

Stepping into jewelosco.com is like revisiting a familiar haven for me, a place where I’ve lost count of how many times I’ve clicked through its virtual aisles. Yet, with each visit, the experience remains refreshingly consistent—brimming with convenience, quality products, and exceptional service. One standout feature that never fails to impress me is the Bitcoin machine, a modern touch that adds a touch of innovation to the traditional shopping experience. It's incredible how Jewel-Osco seamlessly integrates cutting-edge technology into their platform, making transactions smoother and more convenient for customers like me. From the seamless navigation of their user-friendly website to the prompt and reliable delivery service, Jewel-Osco has truly set the bar high for online grocery shopping. Every purchase feels like a rewarding journey, where quality meets convenience in the most delightful way possible. As a happy customer, I can confidently say that Jewel-Osco has not only earned my loyalty but also my heartfelt recommendation to anyone seeking a fulfilling and hassle-free shopping experience. Thank you, Jewel-Osco, for consistently exceeding my expectations and making online grocery shopping an absolute pleasure!
F frequencies of motion
217 days ago

If I could give zero stars I would.

I cannot express enough how delighted I am with my experience using jewelosco.com. As a FreshPass member, I not only received excellent service but also enjoyed zero delivery charges. The convenience of placing orders for EBT-eligible items was a huge relief for me. The customer service was impeccable, and the agents were always helpful and courteous. One particular instance stands out in my mind. I had an issue with a delivery fee and a miscellaneous $5 charge. Despite my frustration, the representatives went above and beyond to resolve the matter and ensure that I was satisfied. I cannot thank them enough for their professionalism and dedication to customer satisfaction. I must also commend the support I received from Jimuel, who promptly addressed my concerns and provided invaluable assistance. His commitment to resolving a payment issue, where I was erroneously charged, truly restored my faith in the company. It's this level of care and attention that sets Jewel-Osco apart from the rest. I wholeheartedly recommend jewelosco.com to anyone seeking exceptional service, quality products, and a seamless online shopping experience. I will continue to be a loyal customer, thanks to the outstanding service provided by the team at Jewel-Osco. They have exceeded my expectations and have set a benchmark for customer satisfaction that is truly commendable. Thank you, Jewel-Osco, for making my shopping experience so delightful and stress-free!
F frequencies of motion
217 days ago

Redefining Customer Service Excellence: A Genuine Jewel Osco Testimony

As a dedicated FreshPass member on Jewel Osco, I embarked on an adventurous journey with high hopes and expectations. However, the reality that unfolded was a stark contrast to my anticipation. Rather than seamless transactions and unparalleled service, I found myself grappling with a series of disappointments and frustrations that left me pondering if a zero-star rating would suffice. The recurring saga of erroneous delivery charges and mysterious miscellaneous fees cast a dark shadow over what should have been a convenient and delightful shopping experience. Despite my items being clearly EBT eligible, each order seemed mired in an unexpected tangle of additional costs and unexplainable fees, causing waves of confusion and exasperation. The tipping point arrived when interactions with customer service representatives proved to be a test of patience and endurance. Instead of finding solace and resolution in their assistance, I encountered a barrage of misinformation and unhelpful responses. The encounter with Jimuel stands out as a poignant example, where my plea for clarification and evidence of unauthorized charges was met with skepticism and dismissiveness. The blatant accusation of dishonesty shattered any semblance of trust and left a lasting imprint of disbelief in the integrity of the company. The fallout from this distressing ordeal is profound, as the once-promising relationship with Jewel Osco now stands tainted with mistrust and disillusionment. The unwarranted financial burden imposed by unauthorized fees and the lack of transparency in the resolution process have soured what could have been a harmonious partnership. In reflection, this experience serves as a cautionary tale for fellow consumers who seek reliability and transparency in their online shopping endeavors. While the allure of convenience and accessibility may beckon, it is essential to remain vigilant and discerning in navigating the intricacies of digital transactions. Ultimately, my journey with Jewel Osco has been a lesson in resilience and vigilance, a reminder that genuine customer service transcends mere transactions and extends to the realms of empathy, trust, and accountability. As I bid farewell to this chapter, I do so with a fervent hope that my narrative will shed light on the importance of ethical business practices and the profound impact of authentic customer care.
P Pola K
357 days ago

Effortless Shopping Experience with Exceptional Customer Service

I recently had the pleasure of shopping at JewelOsco, located at 79 McHenry Rd, Buffalo Grove, Il, and I must say, it was an exceptional experience. Not only did I find all the items I needed, but the checkout process was quick and seamless, all thanks to the amazing service provided by Cashier Laurie. Her professionalism and efficiency truly made my day. I couldn't be more satisfied with my visit. Thank you, JewelOsco, for consistently delivering top-notch service to your customers.
P Pola K
357 days ago

An Unforgettable Shopping Experience at Jewel Osco

As a frequent shopper at Jewel Osco, I recently visited the branch on 79 McHenry Rd, Buffalo Grove, IL, and I must say, the experience was nothing short of exceptional. From the moment I stepped in, I was greeted with a wide array of high-quality items neatly arranged on the shelves. Despite my extensive list, finding everything I needed was a breeze, thanks to the store's organized layout. However, what truly stood out during this visit was the impeccable service I received at the checkout counter. Cashier Laurie, with her warm smile and efficient manner, made the entire process swift and seamless. Her professionalism and attention to detail ensured that I was out the door in no time, making my shopping experience not only efficient but also enjoyable. Thank you, Jewel Osco, for consistently providing top-notch service and creating an environment where customers like me feel valued and appreciated. I look forward to many more visits to your store and will continue to recommend it to friends and family seeking a truly inviting grocery shopping experience.
N Ninurta Gorgis
383 days ago

I am regularly shopping from what used…

I've been a loyal shopper at Jewel-Osco for years, but lately, I've been experiencing some challenges in finding the products I need. It's disheartening to see the store replace many of our familiar food items with Middle Eastern products. It feels like the store is catering to a specific demographic at the expense of longtime customers. The changes have left me struggling to find my go-to items, and it's frustrating to see the store moving away from the products that I and many other Americans rely on. The emphasis on Middle Eastern products seems out of touch with the needs of the community. Additionally, I have concerns about the sanitary standards of certain products, particularly halal meat. I hope Jewel-Osco reconsiders these changes and prioritizes the diverse needs of all its customers. It's essential to maintain a balance that accommodates different preferences without alienating loyal patrons. I truly hope the store can address these issues and restore the shopping experience that made it a favorite for so many of us.
N Ninurta Gorgis
383 days ago

Rediscovering Joy: A Testimonial for Jewel Osco

As a long-time customer of Jewel Osco, I felt compelled to share my recent shopping experiences. While this beloved store was once my go-to for grocery needs, the recent changes have left me feeling disheartened. The shift towards stocking more Middle Eastern products, at the expense of traditional American staples, has made my shopping trips a challenge. I understand the importance of diversity in product offerings, but not at the cost of alienating loyal customers. The absence of familiar items has made it increasingly difficult to find what I need. Additionally, concerns about the quality and hygiene of certain products, like halal meat, have added to my apprehension. I believe in inclusivity and embracing different cultures, but not at the expense of compromising the essence of what made Jewel Osco special to so many. I hope that the management takes these sentiments into consideration and finds a way to strike a balance that satisfies all customers. Despite the current challenges, I remain optimistic that Jewel Osco will listen to feedback, adapt, and once again become the beloved store that has been a staple in many households for years. I look forward to a future where I can rediscover the joy of shopping at Jewel Osco.

Introduction

Jewel-Osco is a popular supermarket chain operating in the Chicago metropolitan area. The company has been serving customers since 1899 and offers a wide range of grocery products, household items, and pharmacy services. However, in recent years, Jewel-Osco has expanded its services to include online shopping through their website, jewelosco.com. This review aims to provide an in-depth analysis of jewelosco.com, covering various aspects ranging from user experience to customer service.

Pros and Cons

Pros: - Wide selection of grocery products and household items - Convenient online shopping experience - Availability of pharmacy services - Home delivery and pick-up options - Regular promotions and discounts Cons: - Limited delivery coverage area - Higher prices compared to some competitors - Occasional out-of-stock items

User Experience

Jewel-Osco's website, jewelosco.com, offers a user-friendly interface that simplifies the online shopping process. The navigation menu allows users to browse different categories, view weekly ads, and access the pharmacy section. The search bar enables customers to find specific products easily. The website also provides detailed product information, including nutritional facts and ingredients.

Pricing and Value for Money

While Jewel-Osco offers competitive prices for most products, some customers might find their prices slightly higher compared to other grocery stores. However, the store often runs attractive promotions and discounts, providing value for money to its online shoppers.

Alternatives

Some popular alternatives to Jewel-Osco include other supermarket chains like Walmart, Kroger, and Whole Foods Market. These competitors also offer online shopping options and might provide different pricing and product selections to cater to diverse customer preferences.

Customer Service

Jewel-Osco is committed to delivering excellent customer service through various channels. Their customer support team is available via phone, email, and live chat to assist with any inquiries or concerns. Additionally, their website features an extensive FAQ section that addresses common issues and provides helpful information.

Product Quality and Selection

Jewel-Osco is known for its high-quality products. Their online store offers a vast selection of groceries, fresh produce, meat, dairy products, household essentials, and pharmacy items. Customers can choose from well-known brands and store-branded products, ensuring a wide range of options to suit their needs.

Website Usability

Jewel-Osco's website is designed with ease of use in mind. The layout is clean and intuitive, making it simple for customers to navigate and find what they need. The website's responsive design ensures a seamless experience across multiple devices, including smartphones and tablets.

Returns and Exchanges

Jewel-Osco accepts returns and exchanges for products purchased through their website. Customers can initiate a return by contacting customer service. The refund process is generally hassle-free, provided the item meets the return criteria specified on the website.

Promotions and Discounts

Jewel-Osco frequently runs promotions and discounts to offer customers savings on their grocery purchases. These deals can be found on their website's dedicated "Promotions" section, where customers can browse through weekly ads, digital coupons, and special offers.

Reputation

Jewel-Osco has established a strong reputation over the years, known for its commitment to providing quality products and reliable services. The brand is well-regarded among the local community and has garnered a loyal customer base.

Payment Options

Jewel-Osco accepts various payment methods on their website, including major credit cards, debit cards, and digital payment options like Apple Pay and Google Pay. This allows customers to choose the most convenient and secure payment method for their online purchases.

Loyalty Programs

Jewel-Osco offers a loyalty program called "just for U." This program provides personalized digital coupons and deals to members, allowing them to save money on their grocery purchases. Customers can easily sign up for the program on the website and start enjoying the benefits.

Customer Reviews

Customer reviews of jewelosco.com are generally positive, highlighting the convenience of online shopping, the extensive product selection, and the quality of customer service. However, some reviews mention occasional issues, such as late deliveries or missing items. Overall, Jewel-Osco's online platform has received favorable feedback from customers.

Community Involvement

Jewel-Osco actively participates in community engagement initiatives, supporting local charities, food banks, and programs that benefit the communities they serve. This involvement demonstrates the company's commitment to giving back and fostering a positive impact.

Shipping and Costs

Jewel-Osco provides home delivery and pick-up options for online orders. The delivery fee may vary depending on the order value and delivery location. To ensure transparency, the website clearly displays the applicable fees during the checkout process, allowing customers to make informed decisions. In conclusion, jewelosco.com offers a convenient and reliable online shopping experience, backed by Jewel-Osco's reputable brand. While some aspects like pricing and delivery coverage may have room for improvement, the website's user-friendly interface, extensive product selection, and excellent customer service contribute to a satisfying online grocery shopping experience. Whether customers are seeking fresh produce, pantry essentials, or pharmacy items, Jewel-Osco strives to meet their needs efficiently and effectively.