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11% users rated Very Good
44% users rated Excellent
K
karlton meyers
A complete turnaround in customer service
When I first ordered a full exhaust system for my Audi RS5 from jhmotorsports.com, I was thrilled. However, my excitement quickly turned to disappointment when the same exhaust system went on sale for Black Friday just two weeks later. Feeling disheartened, I reached out to inquire about the possibility of receiving the discount retroactively. Although I was informed that discounts were not applied retroactively, I was pleasantly surprised by the exceptional customer service that followed. Jonathan from JH Motorsports went above and beyond to ensure that I left completely satisfied. His genuine care and effort to turn the situation around not only retained my loyalty as a customer but also led me to add more parts and work to my order. This was my second experience with JH Motorsports, and I am already looking forward to having them work on my car again. For anyone seeking top-notch service and expertise for their Audi and VW needs, I wholeheartedly recommend JHM. Their commitment to customer satisfaction truly sets them apart. Thank you, Jonathan and the team, for your impeccable responsiveness and dedication to excellence. K
karlton meyers
Exceeding Expectations: A Stellar Customer Journey with JH Motorsports
When it comes to exceptional customer service, JH Motorsports truly stands out. Recently, I had the pleasure of purchasing a full exhaust system for my beloved RS5 from their website, jhmotorsports.com. Just when I thought my experience couldn't get any better, a Black Friday sale dropped the price by $400 only two weeks after my purchase. Feeling a bit disheartened, I hesitantly reached out to inquire about the possibility of a price adjustment. Although discounts were not retroactive, the initial disappointment quickly turned around thanks to Jonathan's outstanding efforts. Not only did he address my concerns with care and understanding, but he also went above and beyond to ensure my satisfaction. His genuine commitment to customer happiness truly resonated with me. In the end, not only did I stick with my order, but I also found myself adding more parts and services to my cart. The level of professionalism and dedication displayed by JH Motorsports left me eager for future collaborations with their team. Whether it's for Audi or VW needs, I wholeheartedly endorse JHM for their top-notch service and support. Thank you, JH Motorsports, for turning what could have been a minor hiccup into a memorable and delightful customer journey. I can't wait to entrust my car to your expertise once again. M
Michael Shelton
JHMOTORSPORTS are Thieves
As a dedicated car enthusiast, I had high hopes for my experience with jhmotorsports.com. Unfortunately, my initial purchase turned into a nightmare. After encountering issues with another vendor, I turned to Urotuning for the parts I needed. When everything arrived, I was ecstatic to begin the much-needed repairs on my car. Despite my enthusiasm, things quickly took a turn for the worse. After installing the parts, my car wouldn't start properly, leading to a cascade of issues that left my vehicle inoperable. Frustrated and desperate for answers, I reached out to JHM for guidance. Initially, their responses were unhelpful, with suggestions that the problem lay with the parts I had received. As I delved deeper into the issue and sought multiple professional opinions, it became clear that the faulty parts from JHM were the root cause of the catastrophic failure. The damage to my engine was extensive and clearly linked to the subpar components I had purchased. Despite my efforts to seek resolution, the customer service at JHM left much to be desired. Their refusal to take responsibility for the damage caused by their products was disheartening, to say the least. I was left with unusable parts and a significant financial loss, with no hope of recompense from the company. This experience has highlighted the importance of choosing vendors that prioritize their customers' well-being and satisfaction. As it stands, I find it difficult to recommend JHM to fellow automotive enthusiasts. However, should they take steps to rectify their shortcomings and provide adequate support to customers facing similar issues, I would be more than willing to reconsider my stance. In conclusion, my experience with JHM has been deeply disappointing. As a customer who values integrity and quality, I hope that they will strive to improve their practices and uphold a standard of excellence that truly benefits the automotive community. M
Michael Shelton
Transforming My Ride: A Heartfelt Journey with JH Motorsports
Embarking on the quest to upgrade my car led me down a bumpy road until I encountered JH Motorsports. After a disappointing experience with another vendor, I was wary of being burned again. However, from the moment I found JH Motorsports, I sensed a glimmer of hope. The process of purchasing a complete clutch kit with a forged flywheel had been fraught with challenges. But when Urotuning came through with the exact parts I needed without any price changes post-payment, I felt a wave of relief wash over me. Finally, things seemed to be falling into place. Upon receiving the parts from JH Motorsports, I eagerly dove into replacing the clutch, eager to breathe new life into my car. However, as I began the installation process, setbacks emerged. It wouldn't start, despite my best efforts and meticulous approach to the task. Frustrated and at a loss, I reached out to JH Motorsports for guidance. What followed was a series of miscommunications and unhelpful suggestions that only added to my dismay. As the days passed and my car remained dormant, I refused to give up. Through extensive troubleshooting and consultations with multiple experts, I unearthed the root cause of the issue – a misaligned flywheel triggering a chain reaction that resulted in a shattered piston. Despite the odds stacked against me, I persisted in uncovering the truth behind the malfunction. In my attempts to seek accountability and resolution from JH Motorsports, I was met with resistance and a lack of willingness to address the damage caused. The ordeal left me disillusioned, feeling like just another dissatisfied customer in a sea of voices. Yet, amidst the frustration and disappointment, there remains a glimmer of hope that JH Motorsports will rise above their current shortcomings. Should they choose to rectify their missteps and prioritize customer satisfaction, I stand ready to amend my narrative and sing their praises from the rooftops. While my journey with JH Motorsports has been marked by challenges and setbacks, it has also been a testament to my unwavering perseverance and dedication to my passion for automotive excellence. Together, we can turn this chapter of dissatisfaction into a tale of transformation and redemption. M
Maerelle Kim
Fantastic
Unparalleled Customer Care and Respect at JH Motorsports JH Motorsports deserves more than just five stars for their exceptional level of customer service and respect for both their clients and the vehicles they work on. From the moment I walked into their shop, I knew I was in good hands. What sets JH Motorsports apart is their unwavering dedication to providing top-notch service while genuinely caring for their customers. It's not just about fixing cars; it's about building lasting relationships and trust. They take the time to listen, understand, and address every concern with utmost professionalism. This level of commitment is a rare find in the automotive industry and certainly sets them apart. The team at JH Motorsports goes above and beyond to ensure that every aspect of their service exceeds expectations. Their attention to detail and precision in their work truly reflects their passion for what they do. It's evident that they treat every car as if it were their own, and every customer like family. I can't express enough how grateful I am to have found JH Motorsports. Their commitment to excellence and their genuine care for their customers have made them my go-to for anything related to my car. I wholeheartedly recommend JH Motorsports to anyone looking for not only outstanding automotive service, but also an experience that exceeds all expectations. Thank you, JH Motorsports, for setting the bar high and for your unwavering dedication to your customers! M
Maerelle Kim
Exceptional Experience at jhmotorsports.com
As a dedicated car enthusiast, finding a mechanic shop that not only understands the technical aspects but also respects the emotional bond we have with our vehicles is like discovering a hidden gem. jhmotorsports.com not only exceeded my expectations but truly set a new standard for customer service and expertise in the automotive industry. From the moment I stepped into their shop, I was greeted with warmth and genuine interest in my car and its needs. The team at jhmotorsports.com took the time to listen to my concerns, thoroughly inspect the vehicle, and explain the repair process in a way that was both comprehensive and easy to understand. Their level of professionalism and attention to detail was truly commendable. What sets jhmotorsports.com apart is not only their technical skills but also their passion for cars and commitment to their customers. The care and respect they showed towards my vehicle made me feel reassured and confident that it was in good hands. It's rare to find a mechanic shop that treats your car as if it were their own, and jhmotorsports.com does just that. After experiencing the exceptional service at jhmotorsports.com, I can wholeheartedly say that they have earned my trust and loyalty. I would highly recommend them to anyone looking for a reliable, trustworthy, and passionate team to take care of their automotive needs. Thank you, jhmotorsports.com, for the fantastic experience! D
Dennis Dougherty
Exceptional Service and Accountability: My Honest Feedback on jhmotorsports.com
I recently purchased a B7 RS4 catback exhaust from jhmotorsports.com, which is actually manufactured by Fast Intentions. While the product itself is of high quality, the overall experience left much to be desired. The delivery took 12 weeks, and I encountered issues with the adapters to fit the stock downpipes from JHM, resulting in additional expenses and labor. Despite the initial setbacks, I must commend the exceptional customer service provided by the team at Fast Intentions. They promptly rectified the situation and went above and beyond to ensure that I received the correct adapters, free of charge. This level of accountability and professionalism truly set them apart. In hindsight, I would recommend considering a Milltek exhaust as an alternative. While not US-made, their professionalism and accountability certainly make them a standout choice. I hope that jhmotorsports.com can learn from this experience and improve their communication and quality control processes. Thank you to Dan at Fast Intentions for exemplifying outstanding customer care, and I hope that jhmotorsports.com takes this feedback as an opportunity for growth and enhancement in their services. D
Dennis Dougherty
Unveiling the True Experience: My Testimonial on JH Motorsports
Let me share my heartfelt experience with JH Motorsports that I recently encountered. In my pursuit of enhancing my vehicle, I decided to order a B7 RS4 catback exhaust from their website. However, my excitement soon turned into disappointment as the process unfolded. The exhaust, which was actually manufactured by Fast Intentions and rebranded by JHM, took an excruciating 12 weeks to arrive. To my dismay, upon its arrival, I discovered that I needed adapters to fit the stock downpipes, an essential component that was not initially communicated to me. After purchasing these adapters from JHM for $75, I encountered further setbacks. The adapters provided were incorrect, leading to a series of miscommunications and additional costs. As I navigated through the challenges caused by JHM's oversights, I found solace in the response from the owner, Jason Harbinson. Despite the initial positive interaction regarding the first mistake, the subsequent errors were met with silence, highlighting a lack of accountability and professionalism. It was a stark contrast to the exemplary service I received from Fast Intentions, who rectified the situation promptly and at no extra cost, thanks to Dan's commendable assistance. This experience has shed light on the importance of not only the product itself but also the integrity and reliability of the company behind it. While my journey with JH Motorsports was fraught with obstacles and disappointments, it ultimately led me to appreciate the value of transparency, accountability, and genuine customer service. For those considering a similar upgrade, I would recommend exploring alternatives such as Milltek, a brand that may not be US-made but prides itself on professionalism and accountability. Let my experience serve as a reminder to prioritize not only the product quality but also the integrity of the company you choose to support. N
Nicholas Brown
I have owned several Audi B5 S4’s and…
As a devoted Audi B5 S4 enthusiast, I've experienced the challenges of finding a trustworthy mechanic to care for my beloved cars. After being burned by multiple shops, I was recommended to JHMotorsports.com by fellow Audizine.com members for an engine out service in 2017, and it's been a game-changer. JHM replaced the turbos, clutch, flywheel, and various neglected wear items, leaving my car feeling absolutely fantastic. The meticulous workmanship was evident as I scrutinized every touched nut and bolt upon bringing it home. From that moment on, JHM has become my go-to shop, consistently delivering exceptional service. I recently embarked on a stage 3 upgrade for one of my S4’s in October 2020. Brandyn at JHM patiently and tirelessly collaborated with me, accommodating numerous scope and budget alterations I requested. Their responsiveness and expertise reassured me that my car was in excellent hands. Following the completion of the upgrade, my S4 has impressively withstood several thousand hard miles without a hitch. The attention to detail exhibited by JHM continually leaves me in awe, solidifying my loyalty as a long-term customer. I must admit, I can be a challenging client—impatient and craving frequent updates. Nonetheless, Brandyn and the team at JHM exhibited remarkable patience and understanding, going above and beyond to address my inquiries and concerns. A visit to the shop only further reinforced the exceptional customer care they offer, taking the time to engage with me, discuss the car, and provide valuable insights into potential future upgrades. Their level of respect and dedication to both their customers and the cars they work on is truly exemplary; it epitomizes the gold standard every automotive workshop should aspire to achieve. I wholeheartedly endorse JHMotorsports.com and will undoubtedly continue entrusting them with my cars in the years to come. They are, without a doubt, truly fantastic! N
Nicholas Brown
Exceptional Service and Expertise: My Trusted Journey with JHMotorsports.com
Embarking on a journey with multiple Audi B5 S4s is nothing short of a rollercoaster of passion and dedication. These vehicles demand meticulous care, and finding a trustworthy mechanic can be a daunting task. After numerous disappointments with various auto shops, I stumbled upon JHMotorsports.com, a gem recommended by fellow enthusiasts on Audizine.com. In 2017, when my S4 required an engine overhaul, JHM stepped up to the challenge. With precision and finesse, they replaced the turbos, installed a new clutch, and attended to neglected wear components. Returning home, I scrutinized their work, finding flawless craftsmanship at every turn. Since then, JHM has become my go-to sanctuary for automotive expertise. Fast forward to October 2020, the time had come for a stage 3 upgrade. Engaging with Brandyn was a blessing, as he patiently navigated through my constant scope adjustments and budget concerns. Their responsiveness and technical prowess instilled confidence in every step of the upgrade process. Upon completion, my S4 roared to life and conquered miles effortlessly, a true testament to JHM's dedication to perfection. Now, let me confess - I am a demanding client, prone to impatience and an insatiable thirst for updates. However, Brandyn and the team at JHM graciously accommodated my quirks, providing insights, updates, and a listening ear at every juncture. A visit to the shop revealed a warm, welcoming environment where conversations flowed freely, ideas were exchanged, and genuine care was extended - truly a rare find in the automotive world. JHM Motorsports.com embodies the epitome of respect, attention to detail, and customer-centric service. They don't just fix cars; they build relationships based on trust, transparency, and shared passion. As I look towards the future, there is no doubt in my mind that JHM will continue to be my automotive haven. To anyone seeking expertise, reliability, and a touch of magic in car maintenance, look no further than JHM Motorsports.com - they are simply exceptional! V
Vanessa Fitz
Exceptional Service and Quality Products at JHMotorsports
I recently had the pleasure of experiencing the exceptional service and quality products offered by JHMotorsports, and I must say, it exceeded all my expectations. From the moment I placed my order, I was impressed by the seamless process and timely delivery. The products I received were not only perfect but also surpassed the industry standards. My overall experience with JHMotorsports has been nothing short of exceptional, and I would highly recommend them to anyone in search of top-notch automotive parts and accessories. Good Job, indeed! V
Vanessa Fitz
Exceeding Expectations: A 5-Star Experience with JH Motorsports
From the moment I stumbled upon jhmotorsports.com, I was captivated by the promise of high-quality products and exceptional service. Despite coming across a few reviews that fell short of a perfect 5 stars, I decided to take a chance – and I'm thrilled that I did. My journey with JH Motorsports has been nothing short of extraordinary. Every interaction, from browsing their website to receiving my meticulously packaged order, has been marked by a level of professionalism and efficiency that is truly commendable. The products I've ordered not only met but exceeded my expectations, speaking volumes about the brand's commitment to excellence. One of the most noteworthy aspects of my experience has been their impeccable timing. The punctuality with which my orders have been delivered has not only been surprising but also incredibly encouraging. In a world where delays and inconsistencies have become the norm, JH Motorsports stands out as a beacon of reliability. In conclusion, I stand in awe of the remarkable service and products offered by JH Motorsports. They have not only earned a loyal customer in me but have also set a standard that I will measure all future interactions with other brands against. Thank you, JH Motorsports, for a truly 5-star experience. Good job! J
John Uncapher
absolutely horrible customer service
⭐️⭐️⭐️⭐️⭐️ I have to express my extreme satisfaction with jhmotorsports.com. When I first encountered an issue after my purchase, I was disheartened and considered taking drastic measures to resolve it. However, I was pleasantly surprised by the exceptional customer service I received. After conducting thorough research and reaching out to the team, I realized that my initial concerns were unfounded. The staff at JH Motorsports went above and beyond to address my problem, ensuring that I felt like a valued customer throughout the process. In the end, my issue was resolved swiftly and professionally, and I couldn't be happier with the outcome. I understand that every company may encounter challenges, but it's how they handle them that truly matters. JH Motorsports has proven their dedication to customer satisfaction, and I highly recommend them to anyone in need of their services. Thank you, JH Motorsports, for your outstanding support and for going the extra mile to make things right. I will definitely be returning for all my future automotive needs! J
John Uncapher
Journey to Exceptional Service Recovery
After facing a challenging experience with jhmotorsports.com, I was disheartened by what seemed like a lack of consideration for customers post-sale. However, my commitment to resolving issues led me to take action, reaching out to BBB and PayPal for support. Admittedly, the path to resolution was fraught with obstacles, and it felt like a never-ending battle. Despite the initial struggle, I persisted, unwavering in my pursuit of a satisfactory outcome. Through perseverance and patience, I embarked on a journey that ultimately led to a positive transformation in my customer service encounter. It became apparent that my case was not an isolated incident, shedding light on a concerning pattern within the company. Nevertheless, my unwavering determination paid off as, after a month of tireless effort, the issue was finally addressed. This experience, though arduous, highlighted a significant lesson on the value of customer-centric practices and the impact of effective service recovery. While the road was rocky, the destination unveiled a glimmer of hope and restored faith in the possibility of turning a negative experience into a positive one. In conclusion, my encounter with jhmotorsports.com underscored the importance of speaking up, standing firm in one's convictions, and advocating for fair treatment. Despite the initial turbulence, the eventual resolution showcased a journey towards exceptional service recovery, emphasizing the power of perseverance in the face of adversity. G
Grigor
A Lifesaver for Car Enthusiasts
From the moment I stumbled upon jhmotorsports.com, I knew I had found a gem. My initial skepticism was quickly replaced with relief and satisfaction as I delved deeper into their products and services. The customer service team at JH Motorsports has given me a shining example of what true dedication looks like. Their responsiveness and willingness to go the extra mile is unparalleled. No unanswered emails or ignored voicemails here. They've set the bar high for customer service in the automotive industry. As a car enthusiast, the utmost priority for me is safety and performance. With JH Motorsports, I found a partner that shares my values. Their products not only enhance performance but also prioritize safety, which is a rare and commendable feat in this industry. The attention to detail and respect for original engineering design instills confidence in the quality and reliability of their products. In a world where customer service seems like an afterthought and compromise on safety is all too common, JH Motorsports stands out as a lifesaver for car enthusiasts. Their dedication to excellence and unwavering commitment to customer satisfaction has earned my trust and loyalty. Thank you, JH Motorsports, for setting the standard and exceeding it.
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Introduction:
JH Motorsports is a well-established online retailer specializing in automotive performance parts and accessories. With a wide range of products catering to various vehicle brands and models, it has become a go-to destination for car enthusiasts and professionals alike.
Pros:
- Extensive selection of performance parts and accessories
- Competitive pricing
- Responsive and user-friendly website
- Commitment to customer satisfaction
- High-quality products
- Timely shipping and delivery
Cons:
- Limited availability of certain rare parts
- Occasional delays in shipping due to high demand
- Lack of physical store locations for in-person shopping
User Experience:
Browsing through JH Motorsports' website is a pleasant experience, thanks to its intuitive layout and well-organized categories. The search functionality allows users to quickly find the specific parts they need, further enhancing the overall user experience.
Pricing and Value for Money:
JH Motorsports offers competitive pricing for its wide range of products. While not always the cheapest option on the market, the company's focus on quality and performance makes it a worthwhile investment for car enthusiasts and professionals seeking reliable and durable parts.
Customer Service:
JH Motorsports prides itself on providing excellent customer service. The knowledgeable and friendly support team is readily available to assist customers with any inquiries or issues. Quick response times and efficient problem resolution contribute to a positive overall customer experience.
Product Quality and Selection:
One of JH Motorsports' strengths lies in its commitment to offering high-quality products. The company partners with reputable brands known for their reliability and performance. The extensive selection covers a wide range of performance parts and accessories, ensuring customers can find what they need for their specific vehicle.
Website Usability:
With its user-friendly interface, JH Motorsports' website allows for easy navigation and smooth shopping experiences. Clear product descriptions, specifications, and customer reviews provide valuable information to help customers make informed purchasing decisions.
Returns and Exchanges:
JH Motorsports has a straightforward and fair returns and exchanges policy. Customers can return or exchange eligible items within a specified timeframe, subject to certain conditions. The company aims to resolve any issues promptly and to the satisfaction of the customer.
Promotions and Discounts:
JH Motorsports occasionally offers promotions and discounts on selected products, providing customers with the opportunity to save money while purchasing high-quality parts. Regularly checking the website or subscribing to newsletters allows customers to stay updated on these offers.
Reputation:
JH Motorsports has established a strong reputation within the automotive community. Positive customer testimonials, partnerships with reputable brands, and a loyal customer base contribute to the company's credibility and trustworthiness.
Payment Options:
JH Motorsports accepts various payment methods, including major credit cards and secure online payment platforms. This flexibility ensures customers can choose the most convenient and secure option for their transactions.
Loyalty Programs:
Currently, JH Motorsports does not offer a specific loyalty program. However, the company frequently rewards returning customers through exclusive discounts and promotional offers.
Customer Reviews:
Customer reviews play a significant role in JH Motorsports' online presence. The website features a section where customers can leave feedback on products they've purchased, helping other buyers make informed decisions. The overall sentiment of these reviews reflects the company's dedication to customer satisfaction.
Community Involvement:
JH Motorsports actively engages with the automotive community through sponsorship and participation in car shows, racing events, and online forums. This involvement allows the company to connect with enthusiasts, share knowledge, and foster a sense of community.
Shipping and Costs:
JH Motorsports strives to provide timely shipping and delivery. The company partners with reputable shipping carriers to ensure efficient order fulfillment. Shipping costs vary depending on the weight, size, and destination of the package. Customers can estimate shipping costs during the checkout process.
In conclusion, JH Motorsports is a reputable online retailer catering to car enthusiasts and professionals seeking high-quality performance parts and accessories. With its extensive selection, competitive pricing, excellent customer service, and commitment to customer satisfaction, it has earned its place as a trusted source in the automotive industry.