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100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Review article published on: 23 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 4.9 5 5 5 4.5
Jul 2022 5 4.5 1 1.3 4.1 4.8
Aug 2022 5 4.3 1 1.3 4.4 4.8
Mar 2023 1 4.8 1 1 4.4 4.8
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Detailed Jins Review by

Introduction is an online eyewear retailer that offers a wide selection of prescription glasses and sunglasses for men and women. The company was founded in 2001 and has since expanded to over 500 retail stores across Asia and the United States. Jins prides itself on providing high-quality eyewear at affordable prices, with a focus on innovation and sustainability.

Pros and Cons

Pros: - Affordable prices for prescription glasses and sunglasses - Wide variety of styles and colors to choose from - Offers free shipping on orders over $60 - Provides a virtual try-on feature to help customers visualize styles on their face - Sustainable and eco-friendly manufacturing practices Cons: - Limited selection of designer brands - No option for expedited shipping - Prescription glasses take 10-14 business days to process and ship

User Experience offers a user-friendly website that is easy to navigate. The virtual try-on feature allows customers to upload a photo of themselves and try on different glasses styles. The site also has helpful filters to narrow down style, color, and price preferences. The checkout process is straightforward, and customers receive order updates via email.

Pricing and Value for Money offers affordable prices for prescription glasses and sunglasses, with frames starting at $60. Upgrades such as anti-reflective coating and polarized lenses are available for an additional fee. Customers can also take advantage of bundle deals and promotions for even more value.


While offers competitive prices and a wide selection of frames, other online eyewear retailers such as Warby Parker and Zenni Optical also offer affordable options with more designer brands and faster processing times.

Customer Service offers customer support via phone and email, with representatives available Monday through Friday from 9am to 5pm PST. They also have a comprehensive FAQ section on their website.

Product Quality and Selection offers a variety of high-quality frames made from eco-friendly materials such as recycled acetate and biodegradable castor oil. The selection includes styles for both men and women, with options for prescription glasses and sunglasses.

Website Usability has a clean and modern website design that is easy to navigate. The virtual try-on feature and helpful filters make it simple to find the perfect pair of glasses. The site is also optimized for mobile devices.

Returns and Exchanges offers a 30-day return policy for all products, with free returns and exchanges. Prescription glasses and sunglasses can be returned or exchanged as long as they are in new, unworn condition.

Promotions and Discounts offers promotions and discounts throughout the year, including bundle deals and holiday sales. Customers can also sign up for their email newsletter to receive exclusive offers.

Reputation has a strong reputation for providing high-quality and affordable eyewear. They have received positive reviews from customers for their customer service, product quality, and sustainability efforts.

Payment Options accepts payment via Visa, Mastercard, American Express, and PayPal.

Loyalty Programs does not currently offer a loyalty program.

Customer Reviews

Customers have praised for their wide selection of frames, affordable prices, and helpful customer service. Some have noted longer processing times for prescription glasses, but overall, has received positive feedback from customers.

Community Involvement is committed to sustainability and eco-friendly manufacturing practices. They use recycled materials in their frames and have implemented energy-efficient practices in their factories.

Shipping and Costs offers free shipping on orders over $60 within the United States. Orders under $60 incur a $5 shipping fee. Prescription glasses take 10-14 business days to process and ship. does not offer expedited shipping options.

Jins Recent User Reviews


Reviewer Name: Howard

Review Submission Date: 2022-08-08

Review Title: Extreme Order Delays - Charge First, Deliver 2 Months Later
Customer Support   



User Interface          


Review Description: JINS failed to ship my order for over 4 weeks, which they charged my credit card for immediately. They do not provide warning of significant order delays, which they informed could take "4 - 5 weeks to process." This style of inventory management & customer service is unacceptable in today's ecommerce landscape.I am writing this review to warn others of the issue before they place an order with JINS.



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