Users Voice for Jiomart

43% users rated Terrible
0% users rated Poor
14% users rated Average
0% users rated Very Good
43% users rated Excellent
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Jiomart Overall rating
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Review article published on: 30 May 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2021 3.4 1.2 5 1.2 4.9 2.6
Oct 2021 5 1.4 5 1.4 4.7 2.7
Nov 2021 5 1.6 1 1.4 4.7 3.8
Dec 2021 5 1.4 5 1.4 4.9 4.4
Mar 2023 1 1.4 5 1.2 5 4.3
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Detailed Jiomart Review by

Introduction

JioMart is an online grocery platform that was launched in May 2020 by Indian conglomerate Reliance Industries. The platform aims to provide a convenient and affordable shopping experience to consumers across India by offering a wide range of grocery products at competitive prices.

Pros and Cons

Pros:
  • Wide range of products – JioMart offers a variety of groceries, home care and personal care products.
  • Competitive pricing – The platform offers products at reasonable prices compared to other online grocery stores.
  • Convenience – Customers can easily shop for groceries from the comfort of their homes.
  • Free and timely delivery – JioMart offers free delivery on all orders with a minimum value of Rs. 750 and delivers within a 2-3 day timeframe.
Cons:
  • Currently available in select cities only – JioMart is currently available in select cities only, and customers in other cities cannot avail of its services.
  • Limited payment options – The platform only accepts payment through debit/credit cards and net banking, excluding cash on delivery.
  • Delivery charges for orders under Rs. 750 – Customers need to pay a delivery fee of Rs. 25 for orders below Rs. 750.

User Experience

JioMart provides a user-friendly platform that simplifies the grocery shopping experience. The website is easy to navigate, and customers can browse through various product categories and filter the products based on their preferences. The platform also allows customers to track their orders in real-time, making it easier for them to plan their schedule.

Pricing and Value for Money

JioMart offers products at reasonable prices compared to other online grocery stores. The platform also provides numerous deals and discounts that make the overall shopping experience more affordable. For instance, customers can avail of a flat Rs. 300 cashback on their first order, making it a lucrative offer.

Alternatives

Some popular alternatives to JioMart include Amazon Pantry, BigBasket, and Grofers. While these platforms offer comparable products, their pricing may differ, making JioMart a compelling option.

Customer Service

JioMart provides excellent customer service and is available round the clock to assist customers with their queries. Customers can reach out to the platform through their toll-free number or via email to seek assistance.

Product Quality and Selection

JioMart ensures the highest quality standards for its products and sources them directly from local farmers and vendors. The platform offers a vast selection of groceries, ranging from fruits and vegetables to packaged food items and staples.

Website Usability

The JioMart website has a straightforward layout that enhances the shopping experience. The homepage showcases the platform's latest offers and deals, while the product categories and filters make browsing for groceries a hassle-free exercise.

Returns and Exchanges

JioMart allows customers to return or exchange products within seven days of delivery without any hassle. The platform also provides a no-questions-asked refund policy in case of any defective or substandard products.

Promotions and Discounts

JioMart regularly runs promotions and discounts on its products, allowing customers to avail themselves of the best deals on groceries. The platform also offers a loyalty program where customers can earn reward points and redeem them for discounts on their purchases.

Reputation

JioMart has established a reputation as a reliable and trustworthy online grocery store, thanks to its customer-centric approach and quality products.

Payment Options

JioMart accepts payment through debit/credit cards and net banking, but does not offer cash on delivery.

Loyalty Programs

JioMart offers a loyalty program where customers can earn points for every purchase they make. These points can then be redeemed for discounts on their future purchases.

Customer Reviews

Customers have lauded JioMart for its wide selection of products, on-time delivery, and affordable prices. There have been some complaints about the platform's limited payment options and order tracking issues, but these are relatively minor issues.

Community Involvement

JioMart takes an active interest in the community and supports local farmers and businesses by sourcing their products directly from them.

Shipping and Costs

JioMart offers free delivery on all orders with a minimum value of Rs. 750. For orders below this value, customers need to pay a delivery fee of Rs. 25. The platform delivers within 2-3 working days, making it a convenient option for busy consumers. In conclusion, JioMart brings convenience and affordability to the grocery shopping experience. With its wide range of products, competitive pricing, and excellent customer service, it is a compelling option for customers looking to buy groceries online. While it has some limitations, the platform's strengths overwhelmingly make it a worthwhile choice for customers across India.

Jiomart Recent User Reviews

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Reviewer Name: gandhi davuluri

Review Submission Date: 2021-12-21

Review Title: Order almonds on Dec 3rd 2021
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Review Description: Order almonds on Dec 3rd 2021. Paid money, supposed to deliver on Dec 10th 2021. but not received till date, update shows still under process. Gave so many complaints but not a proper response received. never use this company for daily needs.

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Reviewer Name: Sidhant Aind

Review Submission Date: 2021-07-27

Review Title: fast delivery
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Review Description: fast delivery. and free at that time.?

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Reviewer Name: Huxley Giffard

Review Submission Date: 2020-12-09

Review Title: Great app received all my products…
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Review Description: Great app received all my products thank you Jiomart

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Reviewer Name: Manish Rawat

Review Submission Date: 2020-11-13

Review Title: Jiomart.com
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Review Description: bad experiences. Selling normal products in very large prices.

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Reviewer Name: Ghanshyam sahu

Review Submission Date: 2020-08-18

Review Title: Service is average
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Review Description: Service is average. Better option is bigbsket and grofers. I used their app but they didn't delivered many many products.

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Reviewer Name: Arun Pandey

Review Submission Date: 2020-08-07

Review Title: I wish there was an option of 0 rating…
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Review Description: I wish there was an option of 0 rating too. This service is fraud and is just trying to grab attention of the users around to get on top. I ordered on August 1st and never got it delivered. Best part is, on the app and web it showed as delivered. Customer service never replies on email and phone support always asks 24-48 hr and repeat same over and over upon calling. Just waiting for my money to come back if someone in few decades is going to look into it.

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