Users Voice for Jjill

54% users rated Terrible
11% users rated Poor
4% users rated Average
0% users rated Very Good
31% users rated Excellent
Pie Chart Review Representation for Jjill
Jjill Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 1.4 1 1.8 4.8 2.7
Oct 2022 3 1 1 2.8 4.2 5
Nov 2022 2.6 5 1 2 3.9 1
Dec 2022 5 2.2 5 5 5 5
Mar 2023 1.2 5 1 5 3.1 4.9
Line Chart for Rating of peer stores

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Detailed Jjill Review by

Introduction

JJill.com is an online store that specializes in women's clothing and accessories. The company was founded in 1959, with its headquarters located in Quincy, Massachusetts. The website offers a wide range of clothing options, including tops, pants, dresses, and jackets.

Pros and Cons

Pros:
  • Large selection of clothing and accessories
  • Free shipping on orders over $125
  • Frequent promotions and discounts
  • User-friendly website design
Cons:
  • Prices can be higher than competitors
  • Some customers have reported issues with quality control

User Experience

JJill.com offers a smooth and user-friendly browsing experience, thanks to its well-organized categories and filters. Users can easily find what they're looking for and refine their search results based on factors like size, color, and price. The checkout process is straightforward, and users can check the status of their orders through the website.

Pricing and Value for Money

JJill.com's prices can be on the higher side compared to its competitors. However, the website frequently offers promotions and discounts, which can provide more value for the money. The clothing and accessories are generally high quality, which justifies the higher price point for many customers.

Alternatives

There are many alternatives to JJill.com, including other women's clothing retailers like Nordstrom, Macy's, and H&M. Each of these retailers offers a different selection of clothing and accessories, along with varying price points and promotions.

Customer Service

JJill.com offers customer service via phone, live chat, and email. Customer service representatives are generally responsive and helpful, and the company offers a satisfaction guarantee that allows customers to return products they're not happy with.

Product Quality and Selection

JJill.com offers a wide range of high-quality clothing and accessories for women. The selection includes a mix of classic and trendy pieces, making it easy for customers to find items that suit their personal style.

Website Usability

JJill.com's website is designed to be user-friendly, with intuitive navigation and clear categorization. The search function is also effective, allowing users to find specific products quickly and easily.

Returns and Exchanges

JJill.com offers a satisfaction guarantee, allowing customers to return or exchange products they're not satisfied with. The company covers return shipping costs if the item is defective or if the wrong item was sent.

Promotions and Discounts

JJill.com offers frequent promotions and discounts, including percentage-based discounts and free shipping offers. Customers can sign up for the company's email list to receive updates on these promotions.

Reputation

JJill.com has a solid reputation among its customers, with many praising the quality and selection of the clothing and accessories. However, some customers have reported issues with quality control and slower delivery times.

Payment Options

JJill.com accepts major credit cards, including Visa, Mastercard, American Express, and Discover. The website also accepts payment via PayPal.

Loyalty Programs

JJill.com offers a loyalty program called the J.Jill Compassion Fund, which provides support to organizations that help women in need. Members of the loyalty program can earn points by shopping and donating to the Compassion Fund.

Customer Reviews

JJill.com's customer reviews are generally positive, with many customers praising the quality and selection of the clothing and accessories. However, some customers have reported issues with sizing and quality control.

Community Involvement

JJill.com is involved in several charitable initiatives, including the J.Jill Compassion Fund, which supports organizations that help women in need. The company also partners with various organizations and events that align with its values and goals.

Shipping and Costs

JJill.com offers free standard shipping on orders over $125, with a flat rate shipping cost of $8.95 for orders under that amount. The website also offers expedited shipping options for an additional cost.

Jjill Recent User Reviews

User Rating

5 stars

13

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Reviewer Name: Dawn Ballway Lucas

Review Submission Date: 2022-12-16

Review Title: Can you give a ZERO
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Review Description: Can you give a ZERO? Ordered several items on Nov. 23rd. Shipping is USPS and UPS. You can't track it. When you email JJill Customer Service to check on it and complain that the 5 - 7 day shipping is now 3 weeks past that... they cite "bad weather and labor shortages". If that is true... then why are other retailers not having the same issue. Take your business elsewhere. I will be returning my entire box IF it arrives.

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Reviewer Name: Tracy

Review Submission Date: 2022-12-13

Review Title: I purchased pants online with 75$ gift…
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Review Description: I purchased pants online with 75$ gift cards. The pant didn't fit so I returned them to store, exchanged them for another pair of pants. I got refunded $58.64. they did not refund shipping or tax. This store is disgusting. They take your money. Don't buy from them.

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Reviewer Name: Elizabeth C Sullivan

Review Submission Date: 2022-12-11

Review Title: I for years have shopped JJill
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Review Description: I for years have shopped JJill, in fact I have not had to purchase capris or long pants in years, which is great because some where along the line JJill changed them, I went from being able to fit into XLP to now not being able to fit into them, even after losing 60 pounds. They are so tight and unflattering, it is awful, they should go back to the pants and capris everyone has loved for years.

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Reviewer Name: A. Fritchman

Review Submission Date: 2022-11-17

Review Title: I received a gift in the wrong size
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Review Description: I received a gift in the wrong size. I called customer service to fix. Their suggestion was idiotic. Here it is:1. Buy the right size now, he will place order. My money. Receive when backorder is restocked in 3 weeks. 2. Return gift item to store.3. Receive store credit. 4. Really? Does this make sense to ANYONE?Never buy a gift for someone you actually like from this store.

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Reviewer Name: Joyce Bender

Review Submission Date: 2022-11-01

Review Title: Unhappy customer
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Review Description: Purchase a sweater on10-31-22 rejected my card twice!! Can’t believe this !! From all the reviews I now understand!! I will cut my card understand why there is nobody in the store shopping

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Reviewer Name: Helen Johnson

Review Submission Date: 2022-10-31

Review Title: Once again I need to return items I…
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Review Description: Once again I need to return items I recently purchased. None of the items fit. Ordered sizes I normally wear medium petite. Even down sizing to petite small does not work for me. This has happened so often. I will not be ordering anything else. Sorry

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Reviewer Name: A Smith

Review Submission Date: 2022-09-28

Review Title: No credit back on your credit card for returned items.
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Review Description: If you return anything and I mean anything and have used your JJILL credit card on purchasing those items returned. THEY WILL NOT REFUND YOU ON RETURNS. IF anything on your notes on your file it says no refund and charge for return shipping only. So you never ever and repeat NEVER EVER get a refund on any returned items. Never!

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Reviewer Name: Barbara Rau

Review Submission Date: 2022-09-07

Review Title: Garden State Plaza J.Jill
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Review Description: I go to the J.Jill in Garden State Plaza, Paramus, NJ. Lark is always so very helpful and so are the other employees. She will tell me honestly how something looks on me. I love their clothes and the majority of my wardrobe is from there. I do buy when on sale.

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Reviewer Name: Codi Dirheimer

Review Submission Date: 2022-08-21

Review Title: Be prepared to wait 3 weeks before…
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Review Description: Be prepared to wait 3 weeks before receiving your product and don’t expect their CS Department to be of any assistance!

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Reviewer Name: Joan D

Review Submission Date: 2022-08-06

Review Title: DO NOT OPEN A CREDIT CARD WITH THIS…
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Review Description: DO NOT OPEN A CREDIT CARD WITH THIS COMPANY. Both credit card and customer service is horrible! You cannot reach reach anyone on the phone. No matter what time you call, there is an automated message saying the wait time is very long and to go online to resolve problem. How about taking our phone number and calling the customer back?

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