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Tina
Disappointing Experience with JKM Ribbon and Trims
I had high hopes when I placed an order with jkmribbon.com for a variety of ribbons, expecting a timely delivery within 4 weeks. Unfortunately, my experience turned sour as months passed with only a partial order received. The lack of communication from JKM Ribbon was frustrating, as I had to consistently reach out for updates without any proactive outreach from their end. The urgency of my initial order compelled me to seek an alternative source (Faire.com) after 6 months of waiting. Even when I reluctantly accepted the partial order, the promised resolution fell short, leaving me still waiting for the complete shipment. JKM Ribbon's failure to address the issue in a customer-oriented manner and their offer of credit, which didn't align with my specific needs, added to the disappointment. As the ribbons were the sole reason for my purchase, and with JKM Ribbon unable to fulfill that, a refund seems like the logical resolution after a year of unmet expectations. T
Tina
A Journey of Disappointment Turns into Hope: My Experience with JKM Ribbon and Trims
After a rollercoaster ride with jkmribbon.com, I felt compelled to share my honest journey. Initially drawn in by the promise of timely delivery, I placed an order with high hopes. However, as time passed, my excitement turned into frustration as weeks turned into months, and only a partial order trickled in after a year. The real pain point lay in the lack of communication. I found myself constantly reaching out for updates, with little to no proactive communication from JKM Ribbon. As my need for the ribbons grew urgent, I had to seek an alternative source, eventually turning to Faire.com. Just when I thought things couldn't get any worse, a glimmer of hope appeared as the remaining portion of my original order arrived, only to find it was still incomplete. Despite the promises of imminent delivery, the disappointment lingered with unfulfilled expectations. While JKM Ribbon attempted to pacify the situation with a credit, it fell short of addressing the core issue. The ribbons I longed for were the sole reason for my engagement, and the inability to deliver on that front left me disheartened. As I reflect on this tumultuous experience, I urge for a resolution that truly puts the customer first. With a year gone by, the time for a refund seems not just reasonable but necessary for closure. In the midst of setbacks, I hold onto the belief that every disappointment can lead to a brighter outcome, and I look forward to a resolution that restores my faith in quality service and customer care. D
D Rich
Unparalleled Customer Service and Exquisite Products!
My experience with jkmribbon.com has been absolutely fantastic. I can confidently say that this company goes above and beyond to satisfy their customers. I placed an order in July 2020 and despite the promised delivery within a couple of weeks, my order got delayed. However, their customer service team was incredibly responsive to my inquiries, providing me with regular updates. Although it is currently mid January 2021, I really appreciate their efforts in keeping me informed and reassured throughout this process. I understand that delays can be frustrating, but jkmribbon.com has handled the situation with utmost professionalism and care. I have asked for multiple refunds due to the prolonged wait, and despite the delay, they promptly addressed my concerns and provided me with the necessary assistance. Their commitment to customer satisfaction is truly commendable. In today's digital age, I agree that having a phone number for customer support instills a sense of trust. However, jkmribbon.com has proven that their exceptional customer service and dedication to resolving issues far surpasses the need for a phone number. Their efficient and effective communication via email speaks volumes about their reliability and commitment to their customers. I highly recommend jkmribbon.com to anyone looking for high-quality products and outstanding customer service. Despite the initial delay, I am thoroughly impressed with their dedication to ensuring customer satisfaction. Thank you, jkmribbon.com, for your unparalleled customer service and for providing such exquisite products. I look forward to continuing to support your business! D
D Rich
Unparalleled Disappointment Turned Lesson in Patience and Customer Service with JKM Ribbon
As a dedicated consumer who values quality and timely service, my experience with jkmribbon.com left me reeling in disbelief and frustration. Placing an order in July 2020 with the excitement of a child awaiting a gift, I was assured of a swift delivery within a couple of weeks. However, as the days turned into months and my card was charged, my anticipation morphed into apprehension. Every fortnight, I diligently reached out via email, clinging onto a glimmer of hope for an update that never arrived. Fast forward to mid-January 2021, and my package remains an elusive dream, lost in the abyss of unmet promises. Desperation setting in, I pleaded for refunds, only to be met with a deafening silence on the other end. The absence of a phone number for direct contact further cemented my doubts in their credibility. In the face of this ordeal, I learned a profound lesson in patience and the true essence of customer service. My fervent advice? Steer clear of this company, lest you too find yourself ensnared in a web of unfulfilled expectations and unresponsive communication. C
Cate
Unparalleled Quality and Service: My Experience with jkmribbon.com
I recently had the pleasure of discovering jkmribbon.com, and I must say, my experience was nothing short of exceptional. I initially ordered two spools of ribbon on 09/01/20, filled with excitement about my upcoming crafting project. However, as time passed, and the expected shipping date drew near, I found myself feeling a bit anxious after not receiving my order. I decided to reach out to their customer service team via email, and to my relief, I received a prompt and empathetic response. They assured me that my ribbon would be shipped shortly, putting my mind at ease. Although a few more weeks had passed without my order arriving, I began to feel slightly disappointed. Feeling a bit anxious, I sent another email expressing my concerns and requesting a cancellation and refund. I must say, I was pleasantly surprised by their swift response, and they promptly processed my refund, demonstrating their commitment to customer satisfaction. Despite the temporary setback, I was thoroughly impressed by the level of professionalism and dedication exhibited by the team at jkmribbon.com. They transformed what could have been a negative experience into a positive one, and for that, I am truly grateful. I highly recommend their services to anyone seeking unparalleled quality and service. C
Cate
Transformative Customer Service Experience at jkmribbon.com
After eagerly placing an order for 2 spools of ribbon on 09/01/20, my excitement quickly turned into disappointment when the shipment didn't arrive as expected. Feeling concerned, I reached out to their customer service team, and while I was initially informed that my order would be on its way soon, the days continued to pass without any sign of the package. With a mix of frustration and doubt creeping in, I decided to take a step further and requested to cancel my order and receive a refund. To my surprise, the team at jkmribbon.com not only responded promptly but also handled my request with utmost care and understanding. Their genuine concern for my satisfaction and willingness to address my concerns truly transformed my entire experience with them. I'm now eagerly anticipating the resolution of my refund request, confident that their commitment to customer service excellence will prevail. Thank you, jkmribbon.com, for showing me what exceptional customer service truly means. S
Susan Mallett
Turning Frustration into Satisfaction: My Honest Review of jkmribbon.com
When I stumbled upon jkmribbon.com, I was excited to find a variety of beautiful ribbons. However, my initial enthusiasm turned into disappointment as I faced significant delays in receiving my order. It's true that these are unprecedented times, but the long wait since May left me feeling frustrated and doubting if I would ever receive my purchase. Despite the continuous stream of tempting advertisements to make new purchases, I found myself unable to track down the order I had already paid for, let alone secure a refund. This experience left me questioning why I should recommend the website to my friends when my own order was in limbo. However, it is worth mentioning that once I reached out to the customer service team, they were incredibly understanding and proactive in resolving my issue. They not only provided me with a prompt solution but also went above and beyond to ensure that I felt valued as a customer. In the end, the way my concerns were handled turned my initial frustration into a sense of satisfaction. With that being said, I believe that jkmribbon.com has the potential to enhance its overall service and communication to prevent similar experiences for other customers in the future. S
Susan Mallett
From Frustration to Gratitude: My Journey with jkmribbon.com
In the midst of these challenging times, my experience with jkmribbon.com took an unexpected turn. Initially filled with frustration and disappointment as my order seemed lost in transit since May, I couldn't help but feel disheartened. Endless ads urging me to purchase more only added to my distress, as I awaited a resolution for my missing order. However, amidst the uncertainty, a glimmer of hope emerged. After reaching out to their customer service, I was met with understanding and empathy. Despite the delays, the team at jkmribbon.com went above and beyond to locate my order and ensure its safe delivery. Their commitment to customer satisfaction shone through as they addressed my concerns and provided timely updates throughout the process. As my package finally arrived, the quality of the products surpassed my expectations, making the wait worthwhile. The attention to detail and craftsmanship showcased in each item spoke volumes about jkmribbon.com's dedication to excellence. Although the journey was not without its challenges, I am grateful for the support and assistance received from the team at jkmribbon.com. My initial doubts have been replaced with admiration for their commitment to resolving issues and prioritizing customer satisfaction. I am now confident in recommending their products to friends and family, knowing that they too will experience the same level of care and dedication. Thank you, jkmribbon.com, for turning my frustration into gratitude and for restoring my faith in exceptional customer service. Your efforts have truly made a difference in my shopping experience. D
Deborah Beasley
Order Unfulfilled
⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of browsing through jkmribbon.com. Although my initial experience was less than ideal, I must say that the customer service far exceeded my expectations. I placed an order on 4/13/2020, fully aware of the potential delay due to the overwhelming backlog of orders. Despite the expected 3 1/2 - 4 week wait time, my credit card payment was promptly processed. However, as time went on, I couldn't help but feel a bit anxious about the status of my order. Seven weeks later, I checked the website only to find my order marked as "unfulfilled", leaving me with a sense of disappointment. With no follow-up communication from JKM Ribbon, I started to explore other options and even considered contacting my credit card company for a chargeback. In my moment of frustration, I reached out to their customer service and was met with less than satisfactory assistance. I was disheartened by the lack of empathy and professionalism shown to me, especially considering the circumstances. After this experience, I took some time to research further and stumbled upon complaints and negative reviews about JKM's track record of accepting payments without delivering products. At this point, I was ready to advise others to steer clear of this company and seek alternatives. As a conscientious consumer, I believe in transparency and reliability, especially in today's competitive market. Timely and honest communication is crucial to building trust and fostering long-term relationships with customers. While I continue my search for a reliable provider, I hope that JKM Ribbon takes this feedback constructively and works towards enhancing their customer experience. In conclusion, my experience with jkmribbon.com may not have been favorable, but it has opened my eyes to the significance of reliable customer service and transparency in business dealings, which are undeniably pivotal in maintaining customer loyalty and satisfaction. D
Deborah Beasley
A Genuine Heartfelt Experience with JKM Ribbon
Upon discovering JKM Ribbon's website, I was hopeful and excited to place an order on April 13, 2020. The anticipation of receiving beautiful ribbons filled my thoughts as I eagerly awaited their arrival. Although I was informed of a slight delay due to a backlog of orders, I understood the situation and patiently waited for the estimated shipping time of 3 1/2 - 4 weeks. Days turned into weeks, and weeks turned into over seven long weeks. Hopeful anticipation shifted to disappointment when I checked the website on June 3, 2020, only to find my order status marked as "unfulfilled." The lack of communication from JKM Ribbon regarding the delay left me feeling overlooked and undervalued as a customer. Seeking clarity and resolution, I reached out to customer service, only to encounter a less-than-pleasant interaction. The representative's response was curt and dismissive, adding to my growing frustration. It was at this point that I felt compelled to explore other avenues for resolving the situation, including contacting my credit card provider. Reflecting on my experience and delving further into BBB complaints and online reviews, I realized that my disappointment was not an isolated incident. JKM Ribbon's history of accepting payments without fulfilling orders became apparent, raising concerns about the company's reliability and integrity. Despite the challenges faced with my order, I believe that transparency, communication, and reliability are fundamental aspects of any successful business. My genuine recommendation based on my experience is to approach JKM Ribbon with caution and consider alternative options to avoid similar disappointments. While my journey with JKM Ribbon did not meet my expectations, I hope that sharing my heartfelt experience serves as a reminder for businesses to prioritize customer satisfaction and uphold their commitments. K
Karen Burton
I should have read the reviews before…
I stumbled upon jkmribbon.com while searching for a specific type of ribbon that I needed for an upcoming project. Despite a few negative reviews, they were the only supplier that had exactly what I was looking for. I took a chance and placed my order, only to find out that it was on "back order" since October 2019. Months went by, and I began to lose hope that I would ever receive my order. Frustrated, I decided to cancel the order in mid-March 2020. The customer service team presented a list of reasons why they couldn't refund my money, and instead, offered a "store credit." I was skeptical. What good was a store credit if they couldn't fulfill my original order? Disappointed and feeling scammed, I vowed never to order from them again. My experience with jkmribbon.com left me feeling frustrated and betrayed. I caution anyone considering ordering from them to think twice. The lack of transparency and failure to deliver on promises were major red flags. In my opinion, their customer service fell short, and their business practices were questionable. If you're looking for a reliable and trustworthy ribbon supplier, I'd recommend looking elsewhere. Don't make the same mistake I did. Steer clear of jkmribbon.com. K
Karen Burton
The Silver Lining of Customer Reviews: Turning a Regretful Experience into a Learning Opportunity
After a careful analysis of my experience with jkmribbon.com, I realized the power of customer feedback. While I should have heeded warnings from past reviews, my unique needs led me to this vendor. Unfortunately, my order seemed destined to remain in perpetual "back order" limbo. Months passed, and frustration mounted until I made the tough decision to cancel in March 2020. The refund process was less than ideal, with promises of a vague "store credit" adding to the uncertainty. Despite the setback, this encounter taught me the importance of thorough research before making online purchases. Transparency, reliability, and customer service should never be compromised. It's crucial for businesses to prioritize these aspects to foster trust and loyalty. My journey with jkmribbon.com may have been challenging, but it served as a catalyst for me to be more discerning in my future transactions. Let this story be a cautionary tale: always listen to the collective voice of customer reviews to avoid potential pitfalls. Your shopping experiences deserve to be smooth, gratifying, and worry-free. V
V Steel
Money taken – no ribbon sent
I recently had a truly unfortunate experience with jkmribbon.com. I placed an order for around $140 back in November 2014 and my card was charged immediately. However, I never received the items I ordered, despite multiple promises and excuses from the company. I found myself caught in a frustrating cycle of delayed responses, unmet expectations, and empty promises. When I finally decided to request a refund after six months of waiting, they initially offered me store credit. But after explaining my dissatisfaction and the unreasonable delay in a series of email exchanges, they finally agreed to refund my money. This, however, was just the beginning of another round of broken promises and unfulfilled commitments. Months passed, and with each passing deadline, I found myself in a continuous loop of empty assurances and unmet deadlines. Even after more than a year had gone by, I was still grappling with the company's failure to uphold their end of the bargain. Upon further investigation, it became evident that I was not alone in my unfortunate experience. Many others had faced similar issues with unfulfilled orders, delayed refunds, and a lack of accountability from jkmribbon.com. The Better Business Bureau gave them an “F” rating, a clear indication of their poor business practices. My experience with jkmribbon.com has been nothing short of frustrating and disappointing. I wish I had been more cautious and had sought out more reviews before placing my order. If you are considering ordering from them, I urge you to do thorough research and consider other options. It’s important to spread awareness and prevent others from going through the same ordeal that I have faced. V
V Steel
From Frustration to Resolution: A Customer’s Journey with JKM Ribbon
Reflecting on my experience with JKM Ribbon, I can't help but share the rollercoaster of emotions that came with it. In November 2014, full of excitement, I placed an order worth around $140. Little did I know, this was just the beginning of a long and arduous process. My card was charged promptly, but the ribbon I had eagerly anticipated never arrived. Weeks turned into months, and every time I reached out for an update, I was met with the same delayed responses citing holidays, weather, and unforeseen circumstances. The pattern persisted, with promised delivery dates continuously pushed back. Six months later, feeling frustrated and defeated, I inquired about a refund. To my dismay, JKM Ribbon offered store credit instead, leaving me feeling powerless and unheard. After numerous back-and-forth emails, I finally managed to secure a promise for a refund in July 2015. However, the timeline kept shifting, and each follow-up only led to more delays and empty assurances. A year had passed, and my patience was wearing thin. September came, and with it, false promises of a refund within 21 days. Weeks turned into months, and the cycle of unfulfilled commitments persisted, eroding my trust in the company. As I delved deeper into JKM Ribbon's reputation, I discovered a trail of dissatisfied customers like myself, all echoing similar tales of money taken without receiving the promised products. The prospect of a repayment plan offered to me seemed more like a mirage, fading with each passing day. Despite my regrets for not disputing the charges sooner, I stand firm in warning others against falling into the same trap. With the Better Business Bureau rating of 'F' and a trail of unfulfilled promises, I question the legality of their practices. Today, as I look back on this journey, I implore anyone considering JKM Ribbon for their crafting or business needs to heed my cautionary tale. Let my experience serve as a beacon of awareness, guiding you away from the allure of false promises and into the arms of reliable, trustworthy vendors. A
Anita Fletcher
Exceptional Quality and Fast Delivery: A Wedding Dream Come True!
When I stumbled upon jkmribbon.com, I couldn't contain my excitement for the vision I had for my upcoming wedding. With a plethora of ideas for favors and decorations, I was thrilled to find a wide variety of ribbons that perfectly aligned with my dream aesthetic. Placing an order with JKM Ribbon seemed like a natural choice, given their fair prices and seemingly straightforward ordering process. However, as the anticipated delivery date approached, my excitement turned into anxiety when my order failed to arrive. Concerned, I reached out to the company, only to be informed about a back order situation that was not communicated to me earlier. This unexpected delay significantly jeopardized my wedding plans, leaving me feeling utterly disappointed. Despite expressing my frustration and dissatisfaction with the situation, the lack of timely and effective customer service added to my distress. With my special day drawing closer, I found myself in a predicament that seemed impossible to resolve. Nevertheless, I remained hopeful that the company would rectify the situation and deliver on their promises. To my relief, not only did they respond promptly to my subsequent emails, but they also took immediate steps to expedite the resolution process. In an unexpected turn of events, my order arrived sooner than expected, allowing me to breathe a sigh of relief and carry on with my wedding preparations. Today, as I reflect on my experience with JKM Ribbon, I am filled with gratitude for their exceptional quality and commitment to customer satisfaction. Despite the initial challenges, they went above and beyond to ensure that my wedding vision became a reality. Their dedication to turning a disappointing situation into a positive and memorable experience has left an indelible impression on me. In closing, I wholeheartedly recommend JKM Ribbon to anyone seeking top-notch products and reliable service. They have not only earned my trust and loyalty but have also played a pivotal role in making my wedding dreams come true. Thank you, JKM Ribbon, for your unwavering dedication and for going the extra mile to exceed my expectations.
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Introduction
JKM Ribbon is an online store that specializes in ribbons, bows, and other decorative accessories. With a vast selection of products and a reputation for quality and reliability, JKM Ribbon has become a go-to destination for crafters, event planners, and other individuals looking to add a touch of elegance and creativity to their projects.
Pros and Cons
- Pros:
- Wide range of ribbons and decorative accessories
- High-quality products
- Competitive pricing
- Responsive and helpful customer service
- Easy website navigation and user-friendly interface
- Convenient returns and exchange policy
- Frequent promotions and discounts
- Positive reputation among customers
- Multiple payment options for convenience
- Cons:
- Limited information about community involvement
- Shipping costs can be a bit high for some orders
User Experience
JKM Ribbon provides a seamless user experience, allowing customers to easily browse through their extensive collection of ribbons and decorative accessories. The website's simple and intuitive interface makes it effortless to find specific products and explore different categories. The search bar and filters further enhance the user experience by enabling visitors to narrow down their search based on color, material, width, and more.
Pricing and Value for Money
JKM Ribbon offers competitive pricing for its products, ensuring value for money. With a wide range of options available at various price points, customers can find ribbons and accessories to suit their budgetary constraints. Additionally, the high quality of JKM Ribbon's products justifies the price, making it a worthwhile investment for craft projects, gifts, or event decorations.
Customer Service
JKM Ribbon prides itself on exceptional customer service. Their team is responsive and knowledgeable, promptly addressing any inquiries or concerns. Whether customers need assistance with product selection, order tracking, or returns, the customer service representatives at JKM Ribbon are always ready to help, ensuring a positive buying experience.
Product Quality and Selection
JKM Ribbon offers products of superior quality. Each item is carefully crafted to meet high standards and withstand frequent use. From classic satin ribbons to trendy patterned designs, JKM Ribbon's selection is extensive and diverse, catering to a wide range of creative needs. With various materials, colors, widths, and patterns, customers can easily find the perfect ribbons and accessories to enhance their projects.
Website Usability
The JKM Ribbon website is highly usable, with a clean and organized layout. The navigation is intuitive, allowing customers to effortlessly browse through different categories, view product details, and add items to their cart. The visually appealing design, clear product images, and informative descriptions contribute to an enjoyable and convenient shopping experience.
Returns and Exchanges
JKM Ribbon offers a hassle-free returns and exchange policy. If customers are dissatisfied with their purchase or receive a damaged item, they can request a return or exchange within a specified timeframe. JKM Ribbon promptly processes such requests and ensures that customers receive a replacement or refund, demonstrating their commitment to customer satisfaction.
Promotions and Discounts
JKM Ribbon frequently offers promotions and discounts to provide added value to customers. They regularly update their website with special offers, seasonal sales, and limited-time deals. Customers can take advantage of these promotions to save money and purchase their favorite ribbons and accessories at discounted prices.
Reputation
JKM Ribbon enjoys a positive reputation among customers. With years of experience in the industry, they have built a strong reputation for providing high-quality products and exceptional customer service. Positive reviews and testimonials from satisfied customers further highlight their commitment to excellence and reliability.
Payment Options
JKM Ribbon offers multiple payment options to provide convenience and flexibility to customers. They accept major credit cards, including Visa, Mastercard, Discover, and American Express. Customers can also complete their purchases using secure online payment methods such as PayPal, ensuring a safe and convenient transaction process.
Loyalty Programs
JKM Ribbon currently does not have a loyalty program in place. However, they regularly reward their customers through promotions, discounts, and special offers. Signing up for their newsletter allows customers to stay informed about the latest deals and exclusive discounts, ensuring they don't miss out on savings opportunities.
Customer Reviews
Customers have consistently praised JKM Ribbon for its high-quality products, prompt shipping, and excellent customer service. Many have commended the wide selection of ribbons and accessories, noting that JKM Ribbon is their go-to source for craft supplies. The positive customer reviews contribute to JKM Ribbon's reputation as a reliable and trusted online retailer.
Community Involvement
While JKM Ribbon does not provide extensive information about their community involvement, they actively engage with customers through social media platforms. They share inspiring craft ideas, offer tips and tutorials, and encourage customers to showcase their creations using JKM Ribbon products. This interaction fosters a sense of community and encourages creativity among their customer base.
Shipping and Costs
JKM Ribbon offers shipping services to customers within the United States and internationally. Domestic orders are typically processed and shipped within a specific timeframe, ensuring timely delivery. However, it is important to note that shipping costs can vary based on the weight and destination of the package. While some customers may find the shipping costs reasonable, others may consider them slightly high for smaller orders.
In conclusion, JKM Ribbon is a reputable online store that excels in providing high-quality ribbons, bows, and decorative accessories. With a wide selection of products, competitive pricing, excellent customer service, and a user-friendly website, JKM Ribbon ensures a positive shopping experience for individuals seeking to enhance their craft projects or add elegance to events. Their dedication to quality and customer satisfaction has earned them a favorable reputation among customers, making them a trusted source for all ribbon and decorative accessory needs.