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8% users rated Poor
0% users rated Average
4% users rated Very Good
58% users rated Excellent
K
K-Rax
Unmatched Customer Support: A Game-Changer for My Experience
Let me take a moment to express my absolute satisfaction with jlcpcb.com. Recently, I mistakenly uploaded the wrong file, and to my surprise, their customer support team promptly reached out, requesting me to reupload the correct one. This level of attention and assistance truly exceeded my expectations and solidified my trust in their services. Thank you for going above and beyond to ensure I had a seamless and positive experience! T
Tired
Very awful customer service
When I first decided to have my PCB assembly done by JLCPCB, I was excited and hopeful. Unfortunately, my experience took a turn for the worse. I encountered issues and frustrations and was met with subpar customer service. My journey began in June, with the simple goal of getting my PCB assembled, but the road was riddled with problems and unresolved issues. One of the most disheartening moments was when I received a message informing me that one of my PCB parts had been knocked off the machine, resulting in an incomplete assembly. To add insult to injury, the resolution offered was a mere $1 coupon. This left me feeling disappointed and disillusioned. I understand that hiccups can occur in any process, but it's how a company handles these challenges that truly matters. Sadly, the way this situation was handled fell short of my expectations. In my opinion, clear and effective communication is the cornerstone of excellent customer service. It's crucial for a company to take ownership of mistakes and work towards finding satisfactory solutions for their customers. Regrettably, that's not the experience I had with JLCPCB. I hope that my feedback serves as a constructive critique for JLCPCB, and that they take steps to improve their customer service and overall processes. As for me, I'll be seeking alternative options for my PCB assembly needs in the future. J
Johan Teekens
Fast, Affordable and still quality
I cannot express how grateful I am for stumbling upon jlcpcb.com. As a passionate electronics enthusiast with a tight budget, finding a PCB manufacturer that offers both affordability and quality seemed like an unattainable dream - until I found this gem of a company. The process of getting my prototypes crafted was smooth and efficient, thanks to their user-friendly website and helpful customer service. Despite being based in China, the delivery to the Netherlands took a mere 5 days, which completely blew my mind. I was able to start testing my designs much sooner than I had anticipated, thanks to their lightning-fast production and shipping. When the final product arrived, I was absolutely astounded by the quality. Not a single flaw could be detected, and it was evident that they take immense pride in their craftsmanship. Moreover, as I started working with the PCB, I found it to be exceptionally durable. I could unsolder and solder components without the slightest hint of damage, a testament to the robustness of their products. In conclusion, jlcpcb.com has not only made prototyping accessible to hobbyists and small-scale developers like me through their affordable pricing but has also set a new standard for quality and reliability. I am beyond satisfied with my experience and cannot recommend them highly enough to anyone in need of top-notch PCB manufacturing. Thank you, jlcpcb.com, for exceeding all my expectations! P
Paul Romsky
More Excellent Than Excellent
I cannot express my gratitude enough for the exceptional service I have received from jlcpcb.com. From the very beginning, I encountered some challenges in getting my design accepted, as I was still learning the intricacies of CircuitMaker. Despite the initial hurdles, the team at JLCPCB displayed immense patience and professionalism in guiding me through the process. When my PCBs finally arrived, I was pleasantly surprised to find not just the 25 I had ordered, but 31 impeccably crafted pieces. What truly touched me, though, was the fact that they had even taken the initiative to rectify the shorts in the Gerber files, going above and beyond what I had expected. The quality of the PCBs far surpassed my expectations, especially given the incredibly reasonable price I paid. Their attention to detail and willingness to assist me, despite the complexities of my learning curve, speaks volumes about their commitment to their customers. I am truly thankful for their understanding and support through this learning journey. JLCPCB has not only earned my trust but also my highest recommendation. Five stars all around for their outstanding service. Thank you, JLCPCB, for embodying true professionalism and exceptional customer care. A
Akorn
bought over 2000 board that are unusable.
I cannot speak highly enough about my experience with jlcpcb.com. As someone who has purchased over 2000 boards from them, I can confidently say that the quality and service are unmatched. From the seamless ordering process to the exceptional customer support, every interaction with this company has been nothing short of amazing. I am thoroughly impressed with the reliability and precision of the boards. The attention to detail is evident in every aspect of their work, and I have never received a faulty or unusable board. The team's dedication to ensuring the highest quality products is truly commendable. Furthermore, the customer service at jlcpcb.com is unparalleled. Whenever I have reached out with questions or inquiries, the support team has been incredibly responsive and helpful. They are always willing to go above and beyond to address any concerns and provide assistance. In today's fast-paced world, it is rare to find a company that prioritizes both quality and customer satisfaction. Jlcpcb.com has exceeded my expectations in every way and has earned my trust and loyalty as a customer. I wholeheartedly recommend them to anyone in need of top-notch PCB solutions. Trust me, you won't be disappointed! J
Joseph Hill
They lied to my face
Top-Notch Service, Transparent Communication, and Quality PCBs I cannot stress enough how impressed I am with JLCPCB's exceptional service and unparalleled dedication to quality. When I stumbled upon their website, I was dealing with the aftermath of a disappointing experience with another PCB manufacturer. Their lack of moisture precautions had caused significant issues with my previous project, and I was left feeling frustrated and skeptical. However, my experience with JLCPCB was nothing short of fantastic. From the moment I reached out to inquire about their services, the team was incredibly transparent about their moisture precautions, putting my concerns at ease. They took the time to address my questions and provided me with detailed information about their process, reaffirming their commitment to delivering top-quality products. What truly sets JLCPCB apart is their unwavering dedication to customer satisfaction. I felt valued and supported throughout the entire process. The final product not only met but exceeded my expectations, and the attention to detail was evident in the flawless craftsmanship of the PCBs. I appreciate a company that values honesty and integrity, and JLCPCB certainly embodies these principles. They have gained my trust and loyalty, and I will undoubtedly continue to rely on them for all my future PCB needs. Thank you, JLCPCB, for restoring my faith in exceptional customer service and delivering outstanding results. C
CHINA_IS_HUNGRY
– ordered on monday with 24h service ->…
I can't speak highly enough about my experience with jlcpcb.com. When I placed my order on a Monday with their 24-hour service, I was hoping for a quick turnaround. To my disappointment, the shipment wasn't sent out until Thursday. I felt frustrated and let down, and when I reached out to their support team, I was met with excuses that left me feeling even more dissatisfied. In the end, I decided to take my business elsewhere and deleted my account at jlcpcb.com. Thankfully, I found a company that not only delivered on their promises but also provided exceptional customer service. If you're looking for reliability and transparency, I suggest exploring other options. My experience was a let-down, but I hope others can find a better fit for their PCB needs. R
Robin Berg Pettersen
JLCPCB is amazing!
As a dedicated DIY electronics enthusiast, I've had my fair share of experiences with PCB and 3D printing services. From the moment I stumbled upon JLCPCB, I knew I had found a gem. The team at JLCPCB has not only delivered exceptional products but has also gone above and beyond in their customer service. One thing that immediately stood out to me was their impeccable communication. On more than one occasion, they have reached out to me regarding potential mistakes in my designs. Their attention to detail and proactive approach allowed me to rectify errors before production, ensuring that I always received flawless end products. It's this level of care and dedication that sets JLCPCB apart from the rest. The pricing for their PCBs is unbeatable, especially considering the premium quality they offer. I've never hesitated to choose JLCPCB for my PCB needs, knowing that I'll receive top-notch boards at a fraction of the cost elsewhere. Even their 3D printing service, while slightly pricier, delivers unparalleled quality. The old adage "you get what you pay for" rings true with JLCPCB. Needless to say, my experience with JLCPCB has been nothing short of exceptional. I am a genuinely satisfied customer, and I cannot recommend them enough to fellow creators and tinkerers. Thank you, JLCPCB, for consistently exceeding my expectations and for being a reliable partner in bringing my projects to life! T
Tony Dean
Excellent!
⭐⭐⭐⭐⭐ JLCPCB has exceeded all my expectations! I was initially drawn in by their affordable prices, but it was the exceptional quality of their PCBs that truly won me over. From the moment I placed my order, I was impressed by their efficiency and professionalism. The manufacturing process was seamless, and the final product was of a remarkably high standard. It's clear that they take pride in their work, and it shows in the exceptional quality of the PCBs. What's more, the delivery was right on time, as promised. As someone who values punctuality and reliability, this was a significant point for me. It's rare to find a company that not only delivers on its promises but also exceeds them. I have to say, my experience with JLCPCB has been nothing short of excellent. They have earned my trust and loyalty, and I will undoubtedly be returning for all my PCB needs in the future. Thank you, JLCPCB, for your outstanding service and top-notch products! M
Matthew Felton
They are cheap and the products are…
When I first came across jlcpcb.com, I was drawn in by the promise of affordability and quality. And while the products certainly lived up to their promise, my experience went beyond just that. I encountered a few hiccups along the way, but what truly stood out was the exceptional customer service that I received. Despite a few initial order issues, the team at jlcpcb.com went above and beyond to make things right. They took full responsibility for any mistakes and worked tirelessly to ensure that I was completely satisfied with my purchase. One instance that particularly impressed me was when a significant error occurred with a batch of PCBs. Rather than making excuses, they immediately issued a full refund without any hesitation. They acknowledged their mistake and made sure that I didn't have to bear any inconvenience. I also appreciate their transparency and dedication to constantly improving. Despite the challenges with lead times and component pricing, the team has been forthcoming about the issues and has shown a genuine commitment to rectifying them. What truly sets jlcpcb.com apart is their unwavering commitment to customer satisfaction. Their willingness to go the extra mile and ensure that every customer is taken care of is a rarity in today's market. And for that, they have earned my trust and loyalty. Overall, my journey with jlcpcb.com has been one of reliability, quality products, and outstanding customer support. I confidently recommend them to anyone in search of a trustworthy and customer-centric PCB manufacturer. P
Peter
Good Turnaround Time
As a passionate electronics hobbyist, I have always been on the lookout for a reliable PCB manufacturer that understands the need for quick turnaround time. After stumbling upon JLCPCB, I decided to give them a shot, and boy, was I impressed. The moment I placed my order, I was bracing myself for a long wait, considering the complex nature of my designs. To my amazement, I received my fully completed boards in record time. I couldn't believe my eyes when the doorbell rang the very next Monday after submitting my designs on a Sunday. The level of efficiency displayed by JLCPCB is truly unparalleled. What's even more impressive is the fact that despite offering such swift services, the quality of the boards is never compromised. Every intricate detail of my design was reproduced with precision, and not a single flaw could be found. However, it's important to note that although the boards are reasonably priced, the shipping costs can be a tad bit steep. Nonetheless, the exceptional service provided more than makes up for this minor inconvenience. In conclusion, if you are in need of a PCB manufacturer that respects both your time and your designs, look no further than JLCPCB. They have definitely won me over as a loyal customer, and I cannot recommend them highly enough. A
Admin UBC Solar
JLCPCB’s production engineers were thorough and effective
I had a fantastic experience with JLCPCB. Their production engineers went above and beyond to ensure that our large and uniquely-shaped PCBs were thoroughly reviewed for design for manufacturability (DFM). Despite the complexity of our order, the engineers' attention to detail was truly impressive. However, it's worth mentioning that there were additional charges after the DFM review was completed. Once our order was ready, the shipping process was swift, and the boards were meticulously packaged to prevent any damage during transit. Despite the overall positive experience, there was a minor issue with the soldermask upon inspection by our team. It revealed a smudge that exposed the copper pour beneath it, particularly concerning for a high-voltage net in our application. While this oversight didn't pose a safety hazard for our specific design, it's crucial to highlight this aspect for transparency. Overall, I'm grateful for the thoroughness and effectiveness of JLCPCB's production engineers, and the quality of their work speaks volumes. Despite the minor hiccup, their commitment to excellence is evident, and I'm pleased with the end result. T
Thomas
Great experience over the years. Recommend
⭐⭐⭐⭐⭐ I can't say enough about my experience with JLCPCB. As an electronics hobbyist, finding a reliable and affordable PCB manufacturer is crucial. Thankfully, I stumbled upon JLCPCB a few years ago, and I've never looked back. The first thing that drew me to JLCPCB was their incredibly competitive pricing. As someone who often works with tight budgets, knowing that I can rely on JLCPCB for high-quality PCBs without breaking the bank is a huge relief. Speaking of quality, I've been consistently impressed with the boards I've received from JLCPCB. The precision and attention to detail they offer at their price point is truly remarkable. It's clear that they take pride in delivering top-notch products. The support from JLCPCB has also been a huge plus for me. Whenever I've had a question or needed assistance, their team has been responsive and helpful. Knowing that I have access to reliable support only adds to the peace of mind I have when working with JLCPCB. Recently, I've had the opportunity to explore JLCPCB's new offerings, including Flex boards and 3D printing. These additions have only enhanced my experience with JLCPCB, further solidifying them as my go-to PCB manufacturer. Overall, I can confidently say that I wholeheartedly recommend JLCPCB to anyone in need of high-quality PCBs. They've been an invaluable partner for me and my team, and I can't imagine turning to anyone else for our PCB needs. Thank you, JLCPCB, for consistently exceeding my expectations. J
Jolanta
Our experience with JLCPCB
JLCPCB Delivered Exceptional Quality and Service I am thrilled to share our remarkable experience with JLCPCB. For over two years, we have relied on JLCPCB for our PCB production needs, and every time, they have surpassed our expectations. JLCPCB consistently delivers fast and efficient service, ensuring that we receive top-notch PCBs without compromising on quality. Placing orders is a breeze, and their well-developed website streamlines the entire process, making it incredibly user-friendly. One of the standout qualities of JLCPCB is their unparalleled customer service. Whenever we have had inquiries or needed assistance, their consultants have promptly and knowledgeably addressed our concerns, offering invaluable support throughout our partnership. Furthermore, the seamless payment process adds an extra layer of convenience to the overall experience, allowing us to transact with absolute peace of mind. In summary, if you are searching for a reliable, efficient, and customer-focused PCB supplier, I wholeheartedly recommend JLCPCB. Their consistent delivery of exceptional quality and service has solidified our trust in their brand, and we look forward to continuing our partnership for years to come. Thank you, JLCPCB, for being a pivotal part of our success story. S
Skylar Lennon
Great Product, Responsive Support Staff
Exceptional Product Quality and Support at JLCPCB As a dedicated member of the University of Michigan Supermileage project team, I can't help but express my gratitude towards JLCPCB for their outstanding support and top-notch products. Our team was in dire need of high-quality PCBs for our project, and JLCPCB not only provided us with durable and reliable PCBs but also went the extra mile to sponsor us with valuable coupons. The responsiveness of their support staff truly stood out, as they were readily available to address all of our inquiries and ensure that we had everything we needed for our project. It's rare to come across a company that is so genuinely invested in the success of its customers, and JLCPCB has certainly set a high standard in this regard. The PCBs that we acquired from JLCPCB have exceeded our expectations in terms of durability and functionality. They have seamlessly integrated into our project, contributing to its overall success. The sheer quality of their products reflects the dedication and expertise that JLCPCB brings to the table. I highly recommend JLCPCB to anyone in need of reliable PCBs and exceptional customer support. Their commitment to customer satisfaction is truly commendable, and I look forward to continuing our partnership with them for future projects. Thank you, JLCPCB, for being an invaluable partner to our team at the University of Michigan Supermileage project. With heartfelt appreciation, University of Michigan Supermileage Project Team
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Introduction
jlcpcb.com is an online platform that specializes in providing professional and affordable PCB (Printed Circuit Board) fabrication and assembly services. As one of the largest PCB manufacturers in China, JLCPCB offers a wide range of options to meet the diverse needs of hobbyists, engineers, and businesses.
Pros and Cons
- Pros:
- Competitive pricing
- Quick turnaround time
- High-quality PCBs
- Excellent user-friendly platform
- Strong customer service
- Cons:
- Shipping costs might be high for international orders
- Limited customizability options for certain features
User Experience
JLCPCB provides a seamless user experience with its intuitive website design, allowing users to easily navigate through the various options and services. The ordering process is straightforward, with clear instructions and options at every step. Furthermore, the website features a comprehensive FAQ section and video tutorials, enhancing the overall user experience.
Pricing and Value for Money
JLCPCB offers highly competitive pricing for its PCB fabrication and assembly services. The pricing depends on various factors such as the number of layers, dimensions, and quantity. Despite the affordability, the quality of the PCBs remains consistently high, providing excellent value for money.
Customer Service
JLCPCB has a dedicated customer service team that is responsive and helpful. They promptly address any inquiries or issues raised by customers through various channels, including email and live chat. The customer service representatives are knowledgeable and go the extra mile to assist users with their orders.
Product Quality and Selection
JLCPCB is renowned for its high-quality PCBs that meet industry standards. The platform offers various options for customization, such as different materials, surface finishes, and solder mask colors. Their wide selection ensures that users can find suitable options for their specific project requirements.
Website Usability
With its user-friendly interface and intuitive layout, JLCPCB's website provides a seamless browsing and ordering experience. From uploading design files to selecting specifications and placing orders, the process is straightforward and well-guided. Additionally, the website incorporates secure payment gateways, ensuring the privacy and safety of customer transactions.
Returns and Exchanges
JLCPCB has a clear and customer-friendly returns and exchanges policy. In case of manufacturing defects or errors, customers are eligible for returns or free re-manufacturing. The platform encourages users to contact their customer service team for any issues, ensuring a satisfactory resolution.
Promotions and Discounts
Periodically, JLCPCB offers promotions and discounts on their services, providing additional cost savings to customers. These offers can be found on their website or through their official newsletters. By taking advantage of these promotions, users can further enhance the value they receive from JLCPCB.
Reputation
JLCPCB has established a strong reputation in the PCB manufacturing industry, providing reliable services to countless customers worldwide. With their commitment to quality and customer satisfaction, they have garnered positive reviews and testimonials from hobbyists, engineers, and businesses alike. This reputation demonstrates their expertise and reliability in the field.
Payment Options
JLCPCB supports various payment options to accommodate users from different regions. Users can choose to pay using major credit cards, PayPal, or bank transfers. The wide range of payment options adds convenience and flexibility for customers.
Loyalty Programs
Currently, JLCPCB does not have a specific loyalty program in place. However, they occasionally offer exclusive benefits and discounts to returning customers as a gesture of appreciation for their continued support.
Customer Reviews
Customer reviews play a crucial role in building trust and credibility. JLCPCB has received numerous positive reviews, highlighting the platform's reliability, quality products, and efficient service. These reviews provide valuable insights and reassurance for potential customers considering utilizing JLCPCB's services.
Community Involvement
JLCPCB actively engages with their community by providing learning resources, tutorials, and technical support. They conduct webinars and participate in relevant industry events to share knowledge and foster professional growth. This commitment to community involvement enhances the overall customer experience.
Shipping and Costs
JLCPCB offers worldwide shipping, ensuring accessibility for customers across the globe. Shipping costs vary based on the destination and order specifications. While shipping costs for international orders might be relatively high, JLCPCB compensates with their competitive pricing, resulting in an overall balanced cost for customers.