Users Voice for Jockey

59% users rated Terrible
15% users rated Poor
2% users rated Average
2% users rated Very Good
22% users rated Excellent
Pie Chart Review Representation for Jockey
Jockey Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 06 Dec 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 2.4 4.5 3.8 4.1 1.4
Oct 2022 2 2.6 4.7 3.7 3.9 1
Nov 2022 5 4 4.5 5 4.1 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 2.4 2.6 4.1 2.7 3 5
Line Chart for Rating of peer stores

jockey.com

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Detailed Jockey Review by

Introduction:

Jockey is a well-known American brand that specializes in underwear, sleepwear, and activewear for both men and women. Launched in 1876, Jockey has a long history of providing high-quality products and innovative designs to its customers.

Pros and Cons:

Pros:
  • Diverse product range
  • Extensive size range
  • Reasonable prices
Cons:
  • Limited color options
  • No free shipping
  • Limited loyalty program

User Experience:

Jockey.com offers a seamless and easy-to-use shopping experience for its customers. The website is well-designed and provides detailed product descriptions, size guides, and reviews to help shoppers make informed decisions.

Pricing and Value for Money:

Jockey offers reasonable prices for its products, making them accessible to a wide range of customers. The value for money is excellent, given the quality of the products.

Alternatives:

Some of Jockey's competitors include Calvin Klein, Tommy Hilfiger, and Hanes.

Customer Service:

Jockey offers excellent customer service, with knowledgeable and responsive representatives available to assist customers.

Product Quality and Selection:

Jockey offers high-quality products that are designed to last. Their range includes a variety of styles and sizes, ensuring that there is something for everyone.

Website Usability:

Jockey's website is easy to navigate and user-friendly, making it simple for customers to find what they are looking for.

Returns and Exchanges:

Jockey offers a hassle-free returns and exchange policy, allowing customers to return or exchange products they are not satisfied with.

Promotions and Discounts:

Jockey occasionally offers promotions and discounts, making their products even more accessible to customers.

Reputation:

Jockey has a strong reputation for providing high-quality products and excellent customer service.

Payment Options:

Jockey accepts a variety of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs:

Jockey offers a limited loyalty program, with rewards for frequent shoppers.

Customer Reviews:

Jockey has numerous positive customer reviews, with customers praising the quality and durability of their products.

Community Involvement:

Jockey is involved in various community initiatives, including partnering with organizations that support breast cancer research and LGBTQ+ causes.

Shipping and Costs:

Jockey offers flat-rate shipping fees, with expedited shipping available for an additional cost. Free shipping is not available.

Jockey Recent User Reviews

User Rating

👤

Reviewer Name: Kate

Review Submission Date: 2022-12-18

Review Title: First and last order
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Review Description: First and last order. 5 -7 business day timescale ordered 11th December still in status order placed 7 days later not even dispatched. If you need something in timescale just shop somewhere else

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Reviewer Name: Charles Robinson

Review Submission Date: 2022-12-11

Review Title: Georgine was like the everready bunnie. …
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Review Description: Georgine at the Destin Florida store was the best. She was very patient even though I was very slow to choose what I wanted I wound up buying briefs, t-shirts, and Sox. She is a definite asset to your operation.

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Reviewer Name: Thomas Foster

Review Submission Date: 2022-12-11

Review Title: Poor customer service!
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Review Description: I recieved a shipping notice. Package was suppose to arrive 2 days ago. No update on when I might recieve my order. No way to contact jockey. I could ordered through a different supplier and only 3 shipping days to recieve my order. ( 3 pairs of underwear). I will never order anything from them ever again.

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Reviewer Name: Sarah C

Review Submission Date: 2022-11-27

Review Title: Beware of this company!
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Review Description: Placed an order 11/14, charged that day, inundated with spam since. Original email stated I would receive shipping/tracking info when order shipped and still nothing as of today 11/26, but today I get a text asking me how I liked my order?? I never got it nor shipping/tracking info. Customer service (ha) phone number does not work, just does a fast busy. Sent an email. If no response within 24 hrs I will have my financial institution charge it back!!

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Reviewer Name: Sophia Williams

Review Submission Date: 2022-10-25

Review Title: Rubbish customer service
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Review Description: Ordered a bra and they sent me someone else’s order it’s been over 10 days since I’ve alerted them to this and apparently I have to wait for the shipping company to recitify it?!! Rubbish customer service don’t order anything from them

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Reviewer Name: Alan Parker

Review Submission Date: 2022-10-21

Review Title: Good experience with delivery & refund process
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Review Description: I bought a bunch of things online recently, and they arrived promptly, but for various reasons, (primarily sizing), decided I needed to return them. Contrary to some of the poor experiences reported, I found the return process was very simple, with free shipping, and the refund was made within 1-2 days.

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Reviewer Name: Marjorie M

Review Submission Date: 2022-09-15

Review Title: It took a long time for pages to load
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Review Description: It took a long time for pages to load. I don't have this problem with other sites. Very frustrating.

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Reviewer Name: Jeff Kitchens

Review Submission Date: 2022-09-08

Review Title: Refund still not issued and its been a month!
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Review Description: It has been almost a month since I sent back a return and everytime I reach out they give me a new date of when I will get my refund. Jockey.com should just shut down and only sell via retail if they cannot meet the industry norms on returns. The BBB and all social media is about to get an earful from me on Jockey.com. DON'T BUY DIRECT AS YOU WILL REGRET IT!!!

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Reviewer Name: Fredric Shaffer

Review Submission Date: 2022-08-16

Review Title: Jockey won’t let me break up
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Review Description: Although I genuinely like Jockey products, they spam me with several emails a day. This has continued despite three customer service calls.

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Reviewer Name: Bonnie Plumley

Review Submission Date: 2022-08-06

Review Title: I have ordered from this company…
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Review Description: I have ordered from this company several times ,I have never had aproblem with then .