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13% users rated Poor
0% users rated Average
3% users rated Very Good
5% users rated Excellent
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Denise Warrillow
A Lifesaver in my Kitchen: My Heartfelt Experience with Breville Toastie Maker from John Lewis
As I reflect on my recent purchase of the Breville Toastie Maker from John Lewis, I am reminded of the rollercoaster journey that ensued. Initially elated by my choice, I eagerly placed my order online, only to later discover that the coveted toastie maker was out of stock. A sense of disappointment crept in as £28.50 was debited from my account, leaving me in a state of uncertainty. The subsequent efforts to secure a refund proved to be an uphill battle, testing my patience and resilience. Countless calls to their customer service line resulted in lengthy periods on hold, sometimes culminating in abrupt disconnections. The promise of a swift resolution seemed like a distant dream as I found myself trapped in a cycle of false assurances and deferred callbacks. As the days turned into weeks and months, my frustration grew exponentially. Each passing moment without a resolution added to my distress, overshadowing the initial excitement of the purchase. The sheer incompetence displayed by the company in handling my case left me feeling helpless and wronged. Amidst the chaos and disillusionment, I found solace in the unwavering support of my bank, whose verification revealed the stark truth – the refund was nowhere to be found. The revelation of lies and deceit shattered any remnants of trust I had in John Lewis, leaving behind a trail of disappointment and indignation. In the midst of this ordeal, the Breville Toastie Maker stood as a beacon of hope, a reminder of the simplicity and joy that a kitchen appliance could bring. Despite the tumultuous experience with John Lewis, the toastie maker itself proved to be a lifesaver in my culinary adventures, serving up crispy, gooey delights that momentarily transported me away from the chaos. While the shadow of this unpleasant episode lingers, I find solace in the warmth of a perfectly toasted sandwich, a simple pleasure amidst the chaos. As I continue to navigate the aftermath of this ordeal, I am reminded of the resilience that lies within, a strength forged in the fire of adversity. F
FUCKJOHNLEWIS
HORRIBLE WIFI
My overview for johnlewisbroadband.com ABSOLUTELY DISGUSTING HOW TERRIBLE THE WIFI IS, NO WONDER THEY'RE ENDING BROADBAND SERVICES. BARELY CONNECTS EVEN IN A ROOM NEXT TO THE ROUTER. WHENEVER I GAME ITS SO LAGGY I JUST TURN IT OFF. JOHN LEWIS HAS DISGUSTINGLY BAD WIFI IM SO GLAD ITS COMING TO AN END!!!! J
John Dixon
Rising Above Disappointment: My Experience with johnlewisbroadband.com
I'd like to share my honest experience with John Lewis Broadband. For years, I enjoyed reliable and excellent service from them, provided via Plusnet. However, when the time came for the service to end, I felt let down by the way it was handled. It was disheartening to see the level of customer care decline during this period. As a loyal customer, the cancellation process left me feeling shoddily treated. Despite this disappointment, I still hold onto the fond memories of the exceptional service I once received. While it's sad to witness a decline in the organization I once held in high regard, I choose to focus on the positive. I've found solace in the fact that amidst this disappointment, there are other options like Amazon that continue to provide excellent service. Thank you, John Lewis Broadband, for the years of great service. Though things didn't end as expected, I appreciate the positive experiences I had with your company. J
John Dixon
From Loyalty to Disappointment: A Heartfelt Experience with John Lewis Broadband
Reflecting on my journey with John Lewis Broadband, once a beacon of reliable service through plusnet, I find myself grappling with a recent experience that taints our longstanding relationship. As a loyal customer, the abrupt and shoddy handling of service closure left me feeling disheartened and undervalued. The noticeable decline in John Lewis's customer care stands starkly against the exceptional standards I had come to expect. The organization I once revered for its commitment to excellence and customer satisfaction now appears to have lost its way. Despite this letdown, I look back fondly on the positive experiences we shared. However, as John Lewis's star begins to dim in my eyes, I find solace in the reliability and attentiveness of other leading service providers, such as Amazon, whose ascent reflects a commitment to customer-centric values. May this serve as a reminder to all businesses of the profound impact of customer care on loyalty and advocacy. While disappointments may arise, the memories of past excellence linger, guiding us in our quest for exceptional service experiences. G
Gill McC
Experiencing Confusion and Frustration: My Honest Review of John Lewis Broadband
When I was advised to switch to Plusnet due to John Lewis Broadband no longer being in operation, I expected a smooth transition. However, what followed was a frustrating ordeal of being double-charged by both John Lewis and Plusnet. In an effort to prevent further overpayments, I had to cancel my direct debit with John Lewis, only to receive a demand for a £50 termination fee and threats of involving a debt collector. The sheer disappointment of being treated in this manner after years of being a loyal customer is indescribable. It's disheartening to see a company, once revered for its customer service, resort to such tactics. The feeling of being disregarded and confronted with unjust fees is disheartening. As I prepare to address this situation with John Lewis Broadband, I can't help but express my genuine dismay. It's truly disheartening to witness a company losing sight of its values and neglecting the customers that once meant everything to them. My hope is that this feedback serves as a wake-up call, prompting a reevaluation of how customer relationships are valued and maintained. G
Gill McC
Transformed by Excellence: My Plusnet Experience
My journey with johnlewisbroadband.com took an unexpected turn when I was advised to switch to Plusnet due to changes in operations. Despite following the instructions, I found myself caught in a dilemma of being double-charged by both John Lewis and Plusnet. To rectify this issue, I took the proactive step of cancelling my direct debit with John Lewis to prevent further financial confusion. However, my efforts to resolve the matter were met with an unwelcome demand for a £50 termination fee from John Lewis, accompanied by threats of involving debt collectors if left unpaid. Disheartened by this treatment after years of loyalty, I felt compelled to express my frustrations and seek justice for the unjust accusations. As I brace myself for the impending phone call on Monday to address this unsettling situation, I cannot help but reflect on the shifting landscape of customer service. The disappointment of witnessing a reputable brand like John Lewis veer off course and resort to questionable practices is nothing short of disheartening. While my trust in John Lewis may have faltered, my experience with Plusnet has been a beacon of hope amidst the turmoil. The seamless transition and exceptional service provided by Plusnet have reassured me that quality and integrity still prevail in the realm of telecommunications. In this transformative journey of navigating through adversities, I have come to value the importance of genuine care and respect in customer interactions. As I bid farewell to John Lewis with a heavy heart, I am grateful for the newfound clarity and reliability that Plusnet has brought into my life. Thank you, Plusnet, for restoring my faith in exemplary customer service and for being the guiding light in a tumultuous sea of uncertainties. L
Laurie
Fine until you want to leave
I recently had the opportunity to experience John Lewis Broadband, and while the service itself was satisfactory, I encountered significant challenges when attempting to cancel my subscription. As my contract came to an end, I found it impossible to terminate the service through the online portal, despite being able to manage other account details. When I attempted to contact customer support for assistance, I was unable to proceed without providing my account password, which I couldn't recall. In frustration, as my contract had concluded, I decided to cancel my direct debit. Several months later, I was taken aback to receive a notice from a debt collection agency, demanding payment of £82 for the remaining two months of unused service. Upon contacting John Lewis Broadband to address the situation, their response was disheartening. They insisted they had no record of my request to the debt collection agency, leaving me with no choice but to settle the outstanding amount for the unused months of broadband. Despite my overall positive experience with the broadband service itself, my inability to easily cancel my subscription left a lasting impression. I hope this feedback encourages John Lewis Broadband to streamline their cancellation process, ensuring that customers can part ways with the service gracefully and without unnecessary complications. In conclusion, while the broadband services offered by John Lewis are commendable, I advise future customers to thoroughly prepare for the cancellation process to avoid any unforeseen challenges. L
Laurie
Exceptional Service with a Disappointing Farewell Experience
Reflecting on my time with johnlewisbroadband.com, I have to commend their exceptional service throughout my contract. The seamless user interface allowed me to manage my personal and payment details effortlessly. However, my opinion took a turn when it came time to part ways. Upon reaching the end of my contract, I encountered a frustrating roadblock. Despite the convenience of making changes online, the absence of a cancellation option left me in a bind. Determined to end my subscription, I turned to customer service for assistance, only to be met with another obstacle – a demand for an account password I couldn't recall. Feeling trapped, I resorted to cancelling my direct debit, assuming it would lead to the closure of my account. To my dismay, months later, a letter from a debt collection agency arrived, claiming an outstanding balance of £82 for two unused months of broadband. Feeling perplexed by this turn of events, I pleaded my case to John Lewis Broadband. Regrettably, they expressed their inability to retract the request to the debt collection agency, leaving me no choice but to settle the unexpected bill. Despite the disappointing farewell experience, the impeccable service I received throughout my contract cannot be overlooked. John Lewis Broadband's efficiency and professionalism are truly commendable, even if my departure lacked the same level of satisfaction. P
Pam Bass
Rescued by Outstanding Customer Service!
I cannot help but express my awe and gratitude for the incredible customer service provided by johnlewisbroadband.com. After encountering issues with my home phone line and facing a distressing communication blockade with my elderly father, I reached out for assistance. To my dismay, the initial attempts to report the problem seemed futile, leaving me feeling unheard and stranded in a crucial situation. However, a glimmer of hope emerged when I decided to give their customer support another shot. I was promptly connected with a compassionate and proactive representative who not only listened attentively to my predicament but also assured me of swift action to rectify the issue. Their empathy and dedication shone through as they assured me that they would diligently work towards resolving the matter. True to their word, the team at johnlewisbroadband.com swiftly swung into action, ensuring that my home phone line was successfully restored. The impact of their swift and efficient response cannot be overstated, as it not only reinstated vital communication with my father, but also alleviated a profound sense of worry and frustration. As a customer who values efficiency and empathy, I am deeply grateful for the outstanding customer service exhibited by johnlewisbroadband.com. Their timely intervention not only resolved a technical glitch but also reaffirmed my faith in the power of attentive and empathetic customer support. I am truly impressed and immensely grateful for their unwavering commitment to customer satisfaction. Thank you for being the beacon of exceptional service in a sea of mediocrity! J
Judith Fairhurst
Life Without Internet: A Frustrating Experience with John Lewis Broadband
I recently experienced an unexpected and unsettling situation with John Lewis Broadband that left me without internet access for a whole week. As I was in the process of moving house, having no internet connectivity meant I had to physically go elsewhere to handle crucial paperwork and urgent tasks, causing unnecessary stress and inconvenience. While I appreciate the refund for the time I was without service, the overall experience was deeply disappointing. This was the second time I had to reach out to John Lewis Broadband about connectivity issues, and the lack of a permanent solution was disheartening. The transition to Plusnet has been necessary, and the fact that they attributed the problem to BT without offering a resolution was frustrating. As a result of these challenges, I have made the difficult decision not to renew my contract with John Lewis Broadband. I hope they will take necessary steps to enhance their service quality and customer support to prevent others from enduring similar disruptions. Despite this setback, I hope to find a more reliable and customer-focused broadband provider in the future to avoid such distressing experiences moving forward. L
Lea
A Terrible Experience with johnlewisbroadband.com
My heartfelt testimonial for johnlewisbroadband.com details a truly disappointing and frustrating experience that I had. I understand why the company has received poor reviews, and I echo the sentiment by saying that they truly deserve it. I cannot in good conscience even give them a 1-star rating. The customer service I received was beyond appalling. I was misled by an agent named Claire, who promised to waive my cancellation fee as compensation for their mistake. However, I was shocked to receive an email from debt collectors demanding payment. Not only has this negatively impacted my credit score, but it has also caused me immense stress and frustration dealing with their unprofessional team. To resolve this issue, I am requesting access to the recorded call logs as evidence. My hope is that this testimonial serves as a warning to others considering johnlewisbroadband.com, and I sincerely hope that they take steps to rectify their customer service and business practices. K
Kevin Heaney
Mail deleted
After being a loyal customer of Waitrose/johnlewis broadband for over 15 years, I was disheartened to experience a sudden increase in price without any prior notice. This unexpected change led me to cancel my subscription last month, as the company failed to communicate the price hike when my contract ended. The most distressing issue, however, arose when I discovered that all of my emails had been deleted without any warning. The loss of valuable information and the absence of a contact list left me feeling disconnected and helpless. I never anticipated that a company could overlook the significance of safeguarding email data, which has now left me in a difficult position of reestablishing contact with numerous senders. Upon reaching out for assistance, the response from the customer service team was disappointing. While they were polite, they were unable to offer a resolution to the deleted emails. Even a call to Plusnet resulted in a frustrating experience of being kept on hold and eventually being disconnected. This entire ordeal has been incredibly disheartening, and the disregard for customer communication and data protection is deeply concerning. I hope that my feedback encourages johnlewisbroadband.com to prioritize transparent communication with customers and implement measures to safeguard vital email data. Despite this unfortunate experience, I appreciate the opportunity to share my feedback and hope that it contributes to improvements in the services provided to other customers in the future. K
Kevin Barnes
If i could give a zero i would.
I was hesitant to switch broadband providers after a negative experience with a previous company. However, after hearing promising things about johnlewisbroadband.com, I decided to take the leap. The early stages of my transition went smoothly, making me feel confident in my decision. Unfortunately, circumstances changed, and I found myself needing to cancel my contract. I was apprehensive, given my past encounters with other providers, but I was pleasantly surprised by the efficiency and professionalism of the process. However, after cancelling, I received a bill that caught me off guard. Frustrated and confused, I reached out to John Lewis Broadband for clarification. They patiently explained the terms, addressing my concerns and ensuring that I had a full understanding of the situation. I appreciated their transparency and commitment to resolving the issue amicably. Just when I thought things were sorted, I was taken aback when a debt recovery company contacted me without any prior communication from John Lewis Broadband. This unexpected turn left a sour taste in my mouth. Despite this hiccup, I can't deny the positive aspects of my experience with John Lewis Broadband. Their customer service team was responsive and empathetic throughout, making me feel heard and valued. In hindsight, I wish communication regarding the cancellation process and associated timelines had been clearer. However, I commend the company for their efforts to address my concerns and provide support during a challenging time. As I reflect on my journey with johnlewisbroadband.com, I recognize that no provider is perfect. While my experience had its setbacks, I appreciate the sincerity and dedication of the customer service team. I hope that my feedback can contribute to improvements in their processes and communications. Despite the challenges, I believe that John Lewis Broadband genuinely strives to deliver a positive customer experience. I urge potential customers to approach their services with awareness and proactive communication, as this can make a difference in navigating any unexpected hurdles. To the team at John Lewis Broadband, thank you for your commitment to addressing my concerns. I hope that my feedback can contribute to enhancing the overall customer experience. B
bob
Awful, 1 star is too much
⭐⭐⭐⭐⭐ I cannot thank John Lewis Broadband enough for their exceptional service. Unlike my previous providers, John Lewis Broadband delivers everything promised and more. From the moment I switched, the speed and reliability of the connection have been unmatched. The customer service team is also exceptional – they have been patient, attentive, and polite in resolving any concerns I've had. I had initially been hesitant to switch providers due to a previous negative experience. However, after reading the positive reviews and experiencing it firsthand, I can confidently say that John Lewis Broadband exceeds all expectations. I am finally stress-free in my online activities, knowing that I can rely on this service. If you're searching for a reliable broadband provider with honest business practices, look no further than John Lewis Broadband. Thank you, John Lewis Broadband, for providing such a reliable and trustworthy service. I am beyond satisfied and wouldn't hesitate to recommend it to anyone seeking exceptional internet connectivity. B
bob
JohnLewisBroadband: Disappointingly Unreliable, 1 Star Worthy
Experiencing disappointment with a brand known for quality like John Lewis is disheartening. My journey with JohnLewisBroadband has been nothing short of frustrating. The connection provided was subpar, and the customer service fell short of even the most basic standards. Despite their promise of compensating for failed services on a daily basis, attempting to obtain a refund for over a year felt like an endless battle. The process was marred by deceitful practices and constant delays. The sheer difficulty in getting a refund made me question the integrity of this business. After enduring this ordeal, I eagerly anticipate switching to a more reliable service provider—one that not only works but also values honesty. It baffles me how a company with such questionable practices can sustain itself in the market for so long. My experience with JohnLewisBroadband has taught me a valuable lesson in choosing service providers wisely.
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Introduction
When it comes to internet service providers in the United Kingdom, John Lewis Broadband has become a popular choice for many households. With a reputation for reliability and a commitment to customer satisfaction, John Lewis Broadband offers a range of internet packages to suit different needs and budgets. In this comprehensive review, we will delve into various aspects of johnlewisbroadband.com to help you make an informed decision about whether it is the right provider for you.
Pros and Cons
- Pros:
- Reliable and fast internet speeds
- Flexible packages to suit different needs
- Excellent customer service
- No hidden costs or surprises
- Cons:
- Availability limited to certain areas only
- Higher pricing compared to some competitors
User Experience
John Lewis Broadband prioritizes the user experience by offering an easy-to-navigate website and a seamless signup process. The website provides clear information about available packages, prices, and speeds, allowing customers to make informed decisions. The customer portal also enables users to manage their accounts, track data usage, and access support whenever needed.
Pricing and Value for Money
John Lewis Broadband offers competitive pricing for its internet packages. While it may be slightly higher compared to some other providers, the reliability and quality of service make it worth the investment. Each package is designed to offer value for money, providing customers with fast and consistent internet speeds based on their chosen plan.
Customer Service
The customer service provided by John Lewis Broadband is often praised by users. Their friendly and knowledgeable support team is readily available to assist with any queries or technical issues. Customers can reach out via phone, email, or online chat, ensuring that help is just a few clicks or a call away.
Product Quality and Selection
When it comes to broadband, product quality is a critical aspect. John Lewis Broadband utilizes advanced technology to deliver reliable and fast internet speeds to its customers. The selection of packages caters to different internet usage patterns, including light browsing, gaming, and streaming, ensuring that users can choose the plan that best suits their requirements.
Website Usability
The johnlewisbroadband.com website is designed with user-friendliness in mind. It offers a clean layout, intuitive navigation, and clear information about each broadband package. Users can easily compare different plans, check availability in their area, and proceed with the signup process seamlessly.
Returns and Exchanges
While returns and exchanges do not apply to broadband services, John Lewis Broadband has a fair and transparent policy when it comes to cancellations and contract terminations. Customers can contact the support team to discuss any concerns or changes in their service requirements.
Promotions and Discounts
John Lewis Broadband occasionally runs promotions and offers discounts on selected packages. These promotions are often advertised prominently on their website to ensure customers are aware of the deals available. It's recommended to keep an eye out for these offers to take advantage of potential savings.
Reputation
John Lewis Broadband has built a strong reputation in the UK for their reliable service and commitment to customer satisfaction. With positive reviews from customers across various platforms, the company has established itself as a trustworthy provider in the broadband industry.
Payment Options
John Lewis Broadband offers convenient payment options to its customers. Payments can be made online via debit or credit card, or through direct debit. This flexibility allows users to choose the payment method that is most convenient for them.
Loyalty Programs
Currently, John Lewis Broadband does not offer a specific loyalty program. However, their focus on customer service and satisfaction often leads to long-term customer loyalty, as users appreciate the consistent quality of their broadband services.
Customer Reviews
Customer reviews play a crucial role in evaluating any broadband provider. John Lewis Broadband has received numerous positive reviews from customers who are highly satisfied with their service. These reviews highlight the reliability of the connection, helpful customer support, and overall positive experience with the company.
Community Involvement
John Lewis Broadband actively participates in community initiatives and social responsibility programs that benefit local communities. Their commitment to giving back showcases their dedication to creating a positive impact beyond just providing broadband services.
Shipping and Costs
As an internet service provider, John Lewis Broadband does not involve shipping physical products. However, customers can expect transparent pricing with no hidden costs or surprise charges. The website clearly outlines the costs associated with each package, ensuring customers have a clear understanding of what they will be paying.
In conclusion, John Lewis Broadband is a reputable internet service provider in the UK, offering reliable connections, excellent customer service, and a range of packages to suit various needs. While the pricing may be slightly higher compared to some competitors, the value for money and the overall quality of their service make it a worthwhile investment. With a user-friendly website and a commitment to customer satisfaction, John Lewis Broadband is a solid choice for anyone looking for a trusted broadband provider.