Introduction

Jomashop is an online retailer of luxury watches, fashion accessories, jewelry, and other high-end products. It offers a wide range of products from top brands such as Rolex, Omega, Cartier, Gucci, and more. The website has been in operation since 1999 and has established a reputation for providing quality merchandise at discounted prices.

Pros and Cons

Pros:
  • Wide selection of products from top brands
  • Discounted prices on luxury items
  • User-friendly website
  • Free shipping on orders over $50
  • 30-day return policy
Cons:
  • Some products may not come with manufacturer warranties
  • Limited customer support hours
  • Some items may not be eligible for free returns

User Experience

Jomashop provides a seamless shopping experience with a user-friendly website that is easy to navigate. Customers can easily search for products by brand, category, price, and more. The website also offers detailed product descriptions, high-quality images, and customer reviews to help customers make informed decisions.

Pricing and Value for Money

Jomashop offers discounted prices on luxury watches, jewelry, and accessories, making it an affordable option for customers who want to buy high-end products without breaking the bank. The website frequently offers promotions and discounts, and customers can sign up for email alerts to stay updated on the latest deals.

Alternatives

Other online retailers that offer similar products include:
  • Amazon
  • WatchMaxx
  • The RealReal

Customer Service

Jomashop provides customer support via phone, email, and live chat. However, the customer service hours are limited, and some customers have reported long wait times to speak with a representative. Additionally, some products may not come with manufacturer warranties, which can be a concern for customers who want additional protection for their purchases.

Product Quality and Selection

Jomashop offers a wide selection of products from top brands, and the website guarantees the authenticity of all products sold. Customers can also read detailed product descriptions and customer reviews to get a better understanding of the quality of each product.

Website Usability

Jomashop's website is user-friendly and easy to navigate. Customers can easily search for products, filter results, and add items to their cart. The checkout process is also simple and straightforward.

Returns and Exchanges

Jomashop offers a 30-day return policy on all orders, but some items may not be eligible for free returns. Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

Promotions and Discounts

Jomashop frequently offers promotions and discounts on its products. Customers can sign up for email alerts to stay updated on the latest deals.

Reputation

Jomashop has been in operation since 1999 and has established a reputation for providing quality merchandise at discounted prices. The website also has a high customer satisfaction rating on Trustpilot.

Payment Options

Jomashop accepts payments via credit card, PayPal, Apple Pay, Amazon Pay, and wire transfer.

Loyalty Programs

Jomashop does not offer a loyalty program at this time.

Customer Reviews

Customers have generally been satisfied with their purchases from Jomashop, citing the website's discounted prices, wide selection of products, and quality merchandise. However, some customers have reported long wait times for customer support and concerns over manufacturer warranties.

Community Involvement

Jomashop does not appear to have a strong presence in the community at this time.

Shipping and Costs

Jomashop offers free shipping on orders over $50, and orders are typically processed within 1-2 business days. Standard shipping costs and delivery estimates vary based on the shipping address and selected delivery method. Customers can also choose expedited shipping for an additional fee.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...

Jomashop Recent User Reviews

User Rating

5 stars

550

4 stars

87

3 stars

15

2 stars

12

1 stars

89

Duration

3 months
6 months
1 year
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Reviewer Name: Ian

Review Submission Date: 2022-12-19

Review Title: Great customer service
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Review Description: Great customer service. I had a issue that what i wanted to buy was not available at the moment when I already paid. The customer center kindly contacted me and explained the situation.

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Reviewer Name: Justin M

Review Submission Date: 2022-12-18

Review Title: Jomashop sent the wrong watch…
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Review Description: Jomashop sent the wrong watch completely. The labeling on the box the watch came in was for the right model, however, the watch inside the box was incorrect. Then when I wanted to do a return they were slow to respond and also attempted to charge me for the return label. Just a terrible experience overall. All I wanted was a watch as a gift for a family member.

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Reviewer Name: anh nguyen

Review Submission Date: 2022-12-17

Review Title: 1 star only because 0 wasn’t an option…
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Review Description: 1 star only because 0 wasn’t an option just like many other shoppers left their bad experience reviews here.my order was cancelled without any notification, sent email no responses, my credit card was charged so I have to get my bank to look into it. I also discovered all items I ordered was still advertising on sales on their website at much high price, so it was like click bait they use to lure customers and misleading buyers. do they actually have stocks????? I don't think so. never look at your site again Jomashop , badbuy Jomashop.

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Reviewer Name: Ken

Review Submission Date: 2022-12-17

Review Title: I ordered 2 watches
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Review Description: I ordered 2 watches, first watch was ordered 3 weeks ago for my wife for the holiday after 6 days they canceled my order. Stated that the watch did not pass inspection, okay so a ordered another watch then the same thing 5 days later watch did not pass inspection. On the website it states the condition of the watch if they never inspected the watch you should have that listed.

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Reviewer Name: Wil Durden

Review Submission Date: 2022-12-17

Review Title: Place for quality
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Review Description: I ordered a Jo Malone fragrance for my son at a substantial discount. When it arrived I was pleasantly pleased that it was the same that I got for myself at the shopping mall. I just recently ordered a fragrance for my wife. Hopefully it arrives before Christmas. I recommend Jomashop as they communicate well and truly delivers.

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Reviewer Name: Brandon DeBerry

Review Submission Date: 2022-12-17

Review Title: Defective Watch Seller
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Review Description: I bought a watch as a wedding gift for my wife and the clasp for the watch was completely defective and the watch was unwearable. We contacted Jomashop within 45 days and they basically told us to "kick rocks". They would not attempt to repair the watch and they would not allow us to return it for a refund. The were rude and they do not appreciate the value of good will. Never buy from them.

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Reviewer Name: Luis Arteaga

Review Submission Date: 2022-12-16

Review Title: Great Service
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Review Description: The prices are good and the quality of the products is great. Ryan helped me throughout the process and he was professional and helpful. He followed up while we were getting all the details of the purchase. Definitively made a difference. so far my experience with Jomashop has been great

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Reviewer Name: Vera

Review Submission Date: 2022-12-16

Review Title: the best choice of glasses
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Review Description: I ordered 3 eyeglass frames from this store. All interesting patterns. While choosing, I did not know what to choose, as there are a lot of offers. I was also pleased with the coupon for the first purchase of $ 20 and free shipping.I recommend the store to everyone, because there is a large selection of frames, watches and perfumes.

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Reviewer Name: Kevin T

Review Submission Date: 2022-12-16

Review Title: Great experience with fast international shipping
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Review Description: Purchased a Hamilton Khaki King watch from Jomashop which was shipped almost straight away and I received it in New Zealand a week later. Up to date tracking info was provided with DHL and it arrived well packaged and in perfect condition. The price was very good even with the additional shipping cost to New Zealand. All up I am very happy with my watch and the purchase experience with Jomashop.

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Reviewer Name: Smooth G

Review Submission Date: 2022-12-16

Review Title: Customer services
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Review Description: Customer services, I have select Spanish representatives and Ms Cynthia got at the phone to assist me with my issue she was very arrogant not professional to deal with clients. I have ask her to transfer me to her supervisor or manage and the answer I got was she is busy. How do you ignore to past over to your superior and that help the client. Perfume call open
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