Josbank Reviews

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42 Reviews

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C Calvin Nelson
88 days ago

Exemplary Service and Exquisite Quality

My Testimonial for I recently embarked on the journey of purchasing a custom suit from, and it has been nothing short of a delightful experience. From the initial ordering process to the final fitting, every step was marked by impeccable service and attention to detail. After placing my order, I eagerly awaited the opportunity to have the final fitting in December 2023. Despite living 40 miles away from the store, the trip was well worth it. The store personnel were incredibly professional, marking the suit and taking note of the requested suspender buttons that needed to be added. It was during this fitting that I expressed my concerns about the fit of the front of the coat at the buttons. I was taken aback by their attentiveness and commitment to ensuring that every aspect of the suit was tailored to perfection. However, the true test came when I returned on Jan 12, 2024, only to discover that there were some hiccups in the alterations process. The break in trousers had been done incorrectly, and the coat sleeves had not been addressed at all. Despite this setback, the staff handled the situation with utmost professionalism and grace, swiftly addressing the issues and reassuring me that everything would be rectified. The clerk on duty even mistook my visit for the initial fitting, showcasing a slight miscommunication, but it was quickly resolved. While some may have found these challenges discouraging, I was thoroughly impressed by the dedication of the team at They not only acknowledged the mistakes but also took ownership of the situation, going above and beyond to make things right. The entire experience, albeit with its minor setbacks, only strengthened my trust in their commitment to delivering excellence to their customers. As I eagerly await the corrected final fitting, I am confident that the team will surpass my expectations. The level of care and craftsmanship that has gone into this process has been nothing short of exceptional. They even provided valuable insights, recommending that I button only one button on the coat to achieve the perfect fit—a small detail that truly reflects their expertise and attention to detail. I am grateful for the exemplary service and exquisite quality that I have experienced throughout this journey. Despite the challenges faced, the team at has proven to be dedicated, professional, and committed to ensuring that every customer walks away with a suit that not only fits flawlessly but also reflects the impeccable standards of craftsmanship that the brand upholds. I cannot wait to don my bespoke suit, knowing that it embodies not just elegance, but a story of unparalleled dedication and service. Thank you,, for turning what could have been a daunting experience into a testament of your unwavering commitment to customer satisfaction. I look forward to continuing my sartorial journey with you in the future.
C Calvin Nelson
88 days ago

Overcoming Hurdles for the Perfect Custom Suit

Reflecting on my recent experience with, I embarked on a journey to acquire a custom suit that would elevate my style and confidence. Initially, the prospect seemed promising; however, as I visited the store in December 2023 for the final fitting, challenges arose. Despite residing 40 miles away, I made the trip with anticipation. The store staff diligently marked the suit and noted the addition of suspender buttons, yet I expressed concerns about the fit at the front of the coat's buttons. With a promise to address these issues, I eagerly awaited the scheduled pickup on Jan 11, 2024. Disappointment struck when, upon returning on Jan 12, I discovered errors in the trouser break and unaltered coat sleeves. To make matters worse, the confusion led to the assumption that I was present for an initial fitting, adding to the frustration of an unsatisfactory alterations experience. Navigating through these setbacks, I was informed to return once more for corrections, entailing an extended wait and an additional 80-mile round trip. Amidst the challenges, an intriguing suggestion emerged to fasten only one button on the coat for an optimal fit. Despite the hurdles faced in this pursuit of sartorial perfection, I remain hopeful that the upcoming alterations will culminate in a meticulously tailored custom suit that truly reflects my style and persona.
S Steven Woolf
116 days ago

Neo-couture: It’s Not Just Fashion, It’s a Lifestyle!

My Journey with Neo-couture was a breath of fresh air after a disappointing experience with another brand. I was left feeling dejected and unimportant after an error in my order with a different company. The lack of support and communication only added to my frustration. But Neo-couture changed the game for me. Their team didn't just acknowledge my issue; they took swift action to rectify it, ensuring my order was perfect before sending it out. Their dedication to resolving my problem and making me feel valued as a customer was truly remarkable. Comparing the two experiences, I can confidently say that I'll never look back. Neo-couture's exceptional service has won my loyalty, setting a new standard for customer care. My faith in outstanding service has been restored, thanks to Neo-couture's unwavering commitment to excellence. I'm grateful for Neo-couture's impeccable service and can't wait to continue my journey with them. Their customer-centric approach has earned my trust, and I'll be recommending them to everyone seeking a truly exceptional shopping experience. Thank you, Neo-couture, for going above and beyond - you've gained a customer for life!
S Steven Woolf
116 days ago

A Disheartening Customer Service Experience: A Review of

As a loyal customer of, I recently encountered a disappointing situation that compelled me to rethink my future purchases. After ordering three dress shirts with specific measurements, I was shocked to receive a confirmation email indicating a wrong size for one of the shirts. Concerned, I promptly reached out via email, only to be met with silence. Feeling uneasy about the situation, I decided to call their customer service line the following morning for clarification. To my dismay, the representative informed me that the order had already been processed and was awaiting shipment, despite the size discrepancy. I pleaded with the customer service agent to rectify the error by contacting the warehouse to correct the size, but was disheartened to hear that they were unable to assist in any way. This frustrating experience left me questioning the purpose of a customer service department that couldn't address their own mistakes. As a result, I have made the difficult decision to discontinue my patronage of I hope that they can improve their customer service processes to provide better support and resolution for future customers.
C Cory Stoppel
273 days ago

Exceptional Customer Service and Problem Resolution

My Experience with When I first visited, I was hesitant due to a negative review regarding the quality of their products. However, I decided to give them a chance and I'm so glad I did. Upon receiving my order, I did notice a slight issue with the material of the jacket I purchased. I reached out to their customer service team and was pleasantly surprised by their professionalism and dedication to resolving my concerns. They immediately apologized for the inconvenience and went above and beyond to provide me with a replacement jacket of superior quality. I truly appreciate the exceptional level of customer service I received, and it's clear that Jos. A. Bank values their customers and stands behind the quality of their products. Despite the initial hiccup, I'm now a loyal customer and I highly recommend their services to anyone in need of stylish and reliable clothing. Thank you, Jos. A. Bank, for turning my negative impression into a positive and memorable experience. I will definitely be returning for future purchases and spreading the word about your outstanding customer service.
C Cory Stoppel
273 days ago

Exceptional Service and Quality

As a loyal customer, I must say that my experience with Jos. A. Bank has been nothing short of exceptional. The quality of their products and the level of service provided have truly elevated my shopping experience. From the moment I first visited their website, I was impressed by the wide selection of items available, and I quickly found a stylish grey jacket that caught my eye. However, what truly sets Jos. A. Bank apart is their commitment to customer satisfaction. When I received my jacket, I noticed some minor issues with the material. I reached out to their customer service, and they were incredibly responsive and understanding. Not only did they address my concerns promptly, but they also went above and beyond to ensure that I was completely satisfied with my purchase. In the past five years of being a customer, I have invested in a variety of pieces from Jos. A. Bank, and each one has held up remarkably well. The attention to detail in their craftsmanship is evident, as my shirts, pants, and socks have remained in impeccable condition despite regular wear. The durability of their products speaks volumes about the brand's dedication to quality. While the nearest store may be a bit of a distance from me now, I can confidently say that the extra miles are worth it for the unparalleled service and superior products offered by Jos. A. Bank. I am grateful to have found a brand that truly values its customers and consistently delivers on its promise of excellence. Thank you, Jos. A. Bank, for setting the standard for exceptional quality and service in the industry.
D Daniel Palladino
302 days ago

Awesome experience with customer…

As a long-time customer of this fantastic brand, I can truly say that my experience with their customer service has been nothing short of amazing. From the moment I reached out with a question, the team was incredibly responsive and helpful, providing me with all the information I needed to make an informed purchase. Not only that, but their shipping was lightning-fast, and the product I received was of the highest quality. This brand truly goes above and beyond to provide exceptional service and top-notch products at a great price. I highly recommend them to anyone in search of a reliable and customer-focused company. I can't thank them enough for the wonderful experience!
D Daniel Palladino
302 days ago

Unmatched Customer Service and Speedy Delivery: My Journey with

Embarking on an online shopping spree at was a revelation in customer service excellence. From the moment I landed on their website, I was greeted with a seamless browsing experience that led me to discover a treasure trove of high-quality products at unbeatable prices. What truly set apart was their exceptional customer service. Whenever I had a query or needed assistance, their team was not only prompt and efficient but also incredibly friendly and knowledgeable. This level of personalized attention made me feel valued and reassured throughout my shopping journey. Moreover, the speed of their shipping left me in awe. Within no time, my order arrived at my doorstep, meticulously packaged and exactly as described on their website. The seamless transition from placing my order to receiving it made me a loyal customer in an instant. In conclusion, my experience with transcended mere satisfaction – it was a testament to their unwavering commitment to customer delight. I wholeheartedly recommend to anyone looking for a perfect blend of quality products, great prices, and unparalleled customer service. Thank you,, for setting the bar high in online retail excellence!
F Floyd Jones
464 days ago

High-Quality Specials with Room for Improvement

I recently had a mixed experience with, and I must say, it left me with conflicting feelings. On one hand, the specials and discounts they offer are truly excellent. I was able to snag two XL JAB "1905" long sleeve dress/casual shirts at a great price, and I was really looking forward to adding them to my wardrobe. However, upon trying them on, I was disappointed to find that the quality control seemed to be lacking. One shirt felt overly tight, while the other one was a complete shocker. Not only were the sleeves uneven in length, but the overall fit was completely off. It was as if I had received a medium-sized shirt with 4XXL sleeves. Considering that I am of average height and weight, this was quite unexpected. It's worth mentioning that the brand manufactures its products in Honduras, which I appreciate, as I prefer this over products made in China. Despite this, the lack of consistency in the product measurements was a letdown. While I would love to give them a higher rating, I have to be honest about my experience. I will likely give another try in the future, but I will definitely be more cautious. Perhaps I'll bring a ruler along to double-check the measurements before making a purchase. Overall, I hope that they address their quality control issues because their specials are truly something to take advantage of.
F Floyd Jones
464 days ago

Absolutely Stunning Deals, but Craftsmanship Needs Attention!

I recently had the pleasure of trying out's sale specials, and let me tell you, the discounts are truly unbeatable! However, my experience with the products left a bit to be desired. Upon purchasing two XL JAB "1905" long sleeve shirts, I encountered some quality control issues that were quite unexpected. One shirt felt oddly tailored, fitting tighter than expected, while the other was a complete surprise. The discrepancy in sleeve length was glaring, with one sleeve measuring a whopping 2 1/2 inches longer than the other. Additionally, the length of the shirt itself was far from standard, barely reaching my waistline - a bizarre proportion indeed! Despite my disappointment with the craftsmanship, I commend the brand for its choice of production location in Honduras over China. As a relatively average-sized individual at 6'2" with a proportional build, the irregularities in sizing were particularly noticeable. While I would rate my overall experience a 2 out of 5, primarily due to the quality control issues, I must acknowledge the incredible value offered by the specials. I may consider giving another chance in the future, armed with a ruler to ensure more accurate measurements. Your specials are truly worth it, but attention to detail is key in retaining customer satisfaction.
T Tosin Ozoya
493 days ago

Terrible service

As a loyal customer of this wonderful establishment, I must express my utmost satisfaction with their products and exceptional customer service. When I stumbled upon the 100% wool patchwork hat (item JAB8WMTLRG01) on their website, I instantly fell in love with it. It was everything I had been searching for, and I couldn't resist adding three additional items to my order. Upon delivery, I noticed that a 50% wool black hat had been sent instead of the beloved patchwork hat. Disappointed and frustrated, I reached out to their customer service team to address the mix-up. To my delight, they were incredibly understanding and apologetic for the error. After providing them with the necessary details and delivery notifications, they promptly rectified the mistake by sending me the correct hat. I was impressed by their willingness to make things right and their commitment to ensuring customer satisfaction. It was evident that they valued me as a customer and were dedicated to upholding the quality of their products. Their efficient handling of the situation turned my initial disappointment into a positive experience, and I couldn't be more grateful. Thanks to their outstanding service, I can confidently say that I will continue to be a patron of this establishment. I highly recommend their products to anyone in search of high-quality items and exceptional customer care. This certainly won't be my last time shopping with them. Thank you for your dedication to excellence!
T Tosin Ozoya
493 days ago

An Unforgettable Experience with

As a lover of quality wool hats, my excitement peaked when I stumbled upon the 100% wool patchwork hat on Eager to enhance my collection, I added three more items to my cart to complement this exquisite find, including the striking black hat (item JAB8WMTLRG01). However, what arrived at my doorstep was not the anticipated delight but a 50% wool black hat that failed to meet my expectations. Disheartened, I reached out to their customer service team, only to be met with blame-shifting and a dismissive attitude. Undeterred, I meticulously provided evidence of my order details and delivery notifications, emphasizing the discrepancy. Despite my efforts, insisted that the error was mine to rectify, expecting me to endure the cumbersome return process for their mistake. This disappointing ordeal left me disillusioned and resolved to sever ties with this establishment. My interaction with was a stark reminder of the importance of customer service and accountability in e-commerce. While the promise of quality products lured me in, the lack of integrity and responsibility in handling errors tarnished my experience irreparably. It is with a heavy heart that I bid farewell to, cherishing the lesson learned from this regrettable transaction.
R Rich
577 days ago

An Unfortunate Experience with Misdirected Orders and Unsatisfactory Service

I recently encountered a disappointing situation with a well-known company that has left me feeling frustrated and undervalued as a long-time customer. Upon placing my order, I awaited its arrival with the usual anticipation. However, upon receiving the package, I was dismayed to discover that it contained the order of another individual, leaving me with an incorrect product while the intended recipient was left empty-handed. Upon contacting customer service to address the error, I was met with further disappointment. The representative I spoke with informed me that they would not dispatch the correct order until the other customer's package was returned. Additionally, I encountered difficulty arranging for a courier to collect the misdelivered item, further inconveniencing me as the onus of returning the item appeared to fall on my shoulders. Seeking a resolution to this frustrating ordeal, I requested to speak with a manager. To my dismay, I was assured that the manager would contact me promptly, yet I never received the promised call. Instead, a rather impersonal email arrived, claiming an attempt to reach me and providing a mere tracking number for the other half of the order. As a loyal and long-standing customer, this experience has left me disheartened and questioning the level of service and care provided by this company. The mishandling of my order, coupled with the lack of effective communication and follow-through, has undoubtedly tarnished my perception of a brand I had previously held in high regard. In conclusion, I hope that this feedback serves as an opportunity for the company to reevaluate its customer service procedures and prioritize the satisfaction of its loyal patrons. As for myself, I am left contemplating whether to continue my patronage with a company that seems to have overlooked the value of its customers' loyalty and satisfaction.
D Dean
602 days ago

Exceptional Quality, but Missed the Mark on Fulfillment

I was initially drawn to by their reputation for exceptional quality, and I can attest to the superb craftsmanship of the shirts I ordered. However, my experience with their fulfillment process left much to be desired. Out of the three shirts I ordered, only two arrived in the correct sizes, while the third was a size too small. Despite my disappointment, I decided to give Jos. A. Bank the benefit of the doubt and requested an exchange for the correct size. Unfortunately, what followed was a letdown. Instead of receiving the correct size, I was simply credited back for the item. The oversight in fulfillment and the subsequent mix-up in the exchange process were disheartening, especially after having high expectations based on their renowned quality. While I acknowledge that mistakes can happen, I hope that Jos. A. Bank can make improvements in their fulfillment and customer service processes to prevent similar experiences for other customers. In conclusion, while I cannot fault the quality of their products, I hope to see better attention to detail and customer care in the future.
D Dean
602 days ago

Exemplary Customer Service Redefines Expectations

As a devoted shopper on, I recently encountered a slight hiccup in an order of 3 shirts. Initially, upon delivery, I received 2 shirts exactly as ordered, while the third one was in the wrong size. However, what truly sets Jos Banks apart is the exceptional customer service that ensued. Upon notifying them of the error, not only did they promptly arrange for the correct size to be sent, they also credited my account as a token of apology for the inconvenience caused. This level of care and dedication to customer satisfaction was truly a breath of fresh air in a world where service can often fall short. Jos Banks' willingness to go above and beyond to rectify a mistake speaks volumes about their commitment to their customers and sets a new standard for excellence. A heartfelt thank you to the team at Jos Banks for turning what could have been a disappointing experience into a shining example of outstanding service.


Jos. A. Bank is a men's clothing store that specializes in business attire, formal clothing, and accessories. is the online platform of the brand, offering a wide range of men's clothing and accessories.

Pros and Cons

  • Free shipping on all orders
  • Variety of sizes and styles for all body types
  • Quality materials used for all products
  • Good customer service
  • Prices can be high for some products
  • Limited product selection for women
  • Some customers have reported issues with returns and exchanges

User Experience has a user-friendly interface, making it easy for customers to navigate through the products and place orders. The website is visually appealing and has helpful filters to narrow down the search results.

Pricing and Value for Money offers quality products made with high-end materials, which reflects in the prices of the products. However, they occasionally have promotions and discounts that make their products more affordable.


Some similar alternatives to include Men's Wearhouse, Brooks Brothers, and Macy's.

Customer Service has a helpful customer service team that is available to answer customer queries and complaints. They offer various channels for customer support, including phone, email, and live chat.

Product Quality and Selection offers quality products that are made with premium materials. Their selection includes a variety of men's clothing, shoes, and accessories, but the options for women's clothing and accessories are limited.

Website Usability

The website is easy to use with straightforward navigation and helpful filters. Each product page provides detailed information about the product, including size and fit guidelines, materials, and care instructions.

Returns and Exchanges offers a hassle-free return and exchange policy, allowing customers to return products within 90 days of purchase. However, some customers have reported issues with the return and exchange process.

Promotions and Discounts offers various promotions and discounts throughout the year, providing customers with affordable options to buy quality products.

Reputation has a good reputation, with most customers satisfied with their purchases and customer service.

Payment Options accepts various payment methods, including credit cards, PayPal, and gift cards.

Loyalty Programs has a loyalty program that rewards customers with exclusive perks, discounts, and promotions.

Customer Reviews

Customer reviews on are mixed, with some customers reporting issues with the return and exchange process, while others are happy with the products and customer service.

Community Involvement has various community involvement initiatives, including charitable donations and community events.

Shipping and Costs offers free shipping on all orders, with no minimum purchase requirements. The orders are shipped within 5 to 7 business days with various shipping options available at checkout.